Property Management System
Property Management System
Today cruise ships need a feature rich, easy
to use, and fully integrated Property
Management System (PMS).
The MXP PMS has been newly designed
from the ground-up in order to meet those
requirements.
Property Management System
Features
 Check-In
 Property Access (gangway security)
 Guest Management
 Accounting
 Charge Card Authorization and Settlement Processing
 Foreign Currency Exchange
 Cash Book
 Tour Sales
 Clearance/Electronic Passenger and Crew Notices
 Interfaces
 Centralized Maintenance
 Reports
 CRM
 Financial Analysis
 Clearance Questionnaire (E-commerce)
Property Management System
Check-In
 The MXP PMS check-in application is a separate application for on-line
check-in (if connected to the ship’s network), or off-line check-in (when not
connected to the ship’s network), for example at the pier, terminal or precruise hotel.
 The check-in application provides a wizard to guide users through the entire
check-in process: a) Passport (swipe or manual entry) b) Visa (swipe or
manual entry) e) Take photograph d) Registration of credit cards (swipe or
manual entry) e) Routing of charges f) Hand-out or generate 3-track
magnetic card (boarding pass, cabin key and charge card).
 The application verifies all data has been correctly captured. A warning
system alerts the user if out-of-date data has been collected (e.g. passport,
charge cards).
Property Management System
 The check-in module can go off-line if the connection to the ship’s network
is lost, and „auto synchronize‟ data when the connection is restored. This
allows uninterrupted check-in of guests.
 A running total of expected guests and checked-in guests is shown on the
check-in screen.
 Expected guests joining the vessel for a subsequent voyage can be
checked-in regardless whether the previous cruise has been closed out or
not.
 Visa requirements for certain nationalities can be configured. During the
check-in, MXP will alert the user if certain visa(s) are required.
Check-In – Find Guest
Check-In Guest
Check-In - Picture
Check-In – Credit Card
Check-In – Credit Card – Signature Capture
Check-In - Summary
Check-In – Missing Information
Check-In – History
Check-In – System Administration
Check-In – System Administration - Download
Check-In – System Administration - Download
Check-In – System Administration – Passport Reader
Check-In – System Administration – Charge card Reader
Check-In – System Administration – Camera
Check-In – System Administration – Check-In
Check-In – System Administration – Upload
Check-In – System Administration – Upload
Property Management System
Property Access (Gangway Security)
 The MXP Property Access module is a separate application in on-line mode
(if connected to the ship’s network), or in off-line mode (when not connected
to the ship’s network), for example at the pier or terminal. When in off-line
mode the data is synchronized once the application is connected to the
ship’s network.
 The stand-alone Property Access module is fully integrated with other MXP
modules (ports, itinerary, PMS).
 A magnetic card is swiped through a card reader or a barcode on the card is
read. Guest/crew/visitor data is displayed to the security officer. The last 5
persons are shown at the bottom of the screen.
 Count Summary: Displays a running total of all people on-site, off-site and
people off-site with a reason.
 Access Activity Log: All on/off ship activities are logged
Property Management System
 Restriction capabilities: Set restrictions by individual person or group, i.e. all
crew with in-port manning duties on a day, or a crew member not permitted
ashore.
 The MXP Property Access module is fully compliant with International
Maritime Organizations (IMO), Safety of Life at Sea Convention (SOLAS),
and the International Ship and Port Facility Security Code (ISPS).
 When the ship is at anchor and uses tenders, the Property Access module
can provide tender manifests of guests/crew/visitors going ashore or
coming back from shore.
Property Access Settings
When ship is docked
Tender Mode/Count
Process Manually
Count Details (count access in the summary grid)
Visitor handling
Queries (embarking and disembarking deviations)
Access Activity Log
Tender Manifest
Property Management System
Guest Management
 Guest and crew cabins are configured by deck at the MXP PMS office
installation. This includes safety info and emergency muster stations. A
visual room inventory chart shows all cabins and has drag-and-drop
functionally to simplify cabin changes.
 Passenger lists do not need to be imported at the beginning of the cruise on
every ship; instead the office version of the MXP PMS automatically imports
guest data from the reservation and CRM systems, which in turn replicates
to the ships daily.
 After a guest has checked-in, the MXP PMS handles all guest related
matters like room inventory, cabin changes, special requests, gift-orders,
preferences, on-board credits, packages, guest charges, complaints, flights,
and shore excursions.
 Because historical guest data is always available, returning guest can
receive enhanced personalized service.
Property Management System
 On board, the PMS interfaces with other shipboard systems, like the POS,
internet charges, telephone charges, ITV, and the door locking system.
 Personal and financial guest data captured on board replicates back to the
office and can be interfaced to the reservation, CRM and financial systems.
 Group functionality is fully supported.
 Everyday tasks are streamlined by providing automated jobs or batch
functions. This increases overall efficiency, allowing more time to be spent
on customer service.
 Reception Log Book
 Maintenance Log (work orders)
Guest Management
Loyalty Program
Tour Bookings
Reservations (in progress)
Amenities
Preferences
Special Requests
Feedback
Questionnaires
Audit Log
Guest Bookings & Booking Audit Log
Room Occupancy Planner
Guest Account
Add a record
Add a record
Guest Account – POS Check
Guest Account – Move
Guest Account – Apply a Discount
Guest Account – Clear a Discount
Account Items/Add Routing
Account Items/Create Routing Rules
Account Items/Routing Rules – All Records
Account Items/Routing Rules – All charges are routed to
Account Items/Routed/Moved To
Account Items/Routing Rules – Quick Code Selection
Account Items/Add Discount Rules
Account Items/Create Discount Rules
Account Items/Discount Rules
Account Audit Log
Account Items Audit Log
Guest Charge Cards
Guest Charge Cards – Signature Capture
Addresses
Passports & Visas
Import Manifest
Group
Maintenance
Group Maintenance
Group Members
Group Accounts
Group Charge Cards
Property Management System
Accounting
 The MXP PMS offers full front office and back office accounting functionality
for guests, groups and crew. Cashless billing and invoicing is fully
supported.
 A person can have multiple accounts/folios with their own credit limits. POS
charges and manual charges are easily distinguished from each other. It is
easy to transfer and split postings between accounts (with a full audit trail).
 MXP supports the chart of accounts of OF11i, Great Plains and Navision.
Financial data can be interfaced to your financial system.
 Folio printing is flexible, allowing the choice of printing one folio at the time
or in bulk. The report design can incorporate your logo and any other
customization.
Property Management System
 Settlement of postings is a quick and efficient process. Accounts with
registered credit cards can be automatically settled individually or as a
batch. Multiple credit cards per account can be used for settlement.
 Packages (soda, wedding, anniversary, etc.) can be defined individually.
 Night auditing processes are simple to use. Alerts are used to ensure cash
floats balance and the night auditor’s End of Day only runs once.
 This module has a flexible automated discount function using a discount
percentage per account or applying discounts on individual postings.
Period Endings/Set Current Business Day
Period Endings/Set Current Business Day
Period Endings/Set Current Business Day
Period Endings/Close Cruise - PMS
Period Endings/Close Cruise - PMS
Period Endings/Close Cruise - PMS
Period Endings/Close Cruise - PMS
Period Endings/Close Cruise - PMS
Company Account
Company Account – Charge Card
Property Management System
Charge Card Authorization and Settlement Processing
 The MXP PMS calculates (based on client rules and regulations) the
amount of credit card pre-authorization. Credit cards can be pre-authorized
in batch or individually using an interface to a third party credit card
authorization company.
 To avoid expired authorizations, an authorization time frame option allows to
individually select credit cards according to disembarkation date.
 The authorization of folio balances can be automatically topped-up during
the cruise.
 Ability to print charge card authorization, settlement statements, and
declined information letters individually or in batch mode.
 Manual authorization input facility (when obtaining authorization manually
by phone – as merchant).
Credit Card Payment - Main
Credit Card Payment - Search
Credit Card Payment - Transmission Journal
Credit Card Payment - Setup
Property Management System
Foreign Currency Exchange
 The Foreign Currency Exchange module provides foreign currency
exchange as “buy” or “sell” transactions.
 Exchange rates can be maintained by the office and replicate to the ships,
or are maintained directly on board.
 Transaction can be posted directly to guest accounts. A guest receipt can
be printed for completed transactions.
 Transactions work with a denomination table and cashier floats, to check
what notes and funds are available. Traveler’s checks, notes and coins are
supported.
 A comprehensible reconciliation sheet allows straightforward balancing of
floats.
 Also supports different commission groups, ability to cater for a number of
rates, minimum denomination function, automatic calculation of high and
low facility, automatic change (coins) calculation and history tracking of
rates used.
Property Management System
Cash Book
 The MXP Cash Book is seamlessly integrated with the PMS accounting
module, but can also be used as a standalone module. It provides flexible
handling of Foreign Currency Cash Books.
 This application features transaction edit capability, unlimited number of
transactions, automatic creation of frequent transactions as defined in the
application, and a function to close the cash book independently by a choice
of periods.
 Extensive query options with wide ranging tracking facilities and complete
transaction logging exist. You can view all backup receipts, and print cash
disbursement and cash receipt documents.
 Starting and ending balances are automatically calculated via the built-in
cash count-sheet.
 Customized interfaces to the office accounting software (i.e. OF11i, Great
Plains, Navision) can be created.
Cash Book
Cash Book – Scan
Cash Book – Signature Capture (Voucher)
Property Management System
Tour Sales
 The MXP Tour Sales module manages excursion inventory, sales, ticketing,
and posting to guest accounts. The module is fully integrated with the MXP
tour module and MXP PMS module.
 Tour bookings come from the office reservation system, the office tour
website, and on-board bookings. Oversold and wait-listed tours are clearly
indicated. Tour tickets from shore-side bookings can be printed by cabin
number in batch mode.
 Multiple sales prices (i.e. adult, child, surcharges) are supported.
 Tour sales are posted to individual guest accounts or group accounts.
 Cancellation, discount and refund process can be done on individual
accounts, or in batch mode for an entire tour.
 Ticket layout/design is customized for the client.
 Tour manifests can be generated by individual tour or in batch mode.
Select tour participants
Reserve tour for selected participants
Tour Reservation (print, book, cancel)
Batch cancel/discount/refund/print
Property Management System
Clearance/Electronic Passenger and Crew Notices (Clearance)
 This module provides easy-to-use reporting of the ship’s arrival and/or
departure information in order to comply with international immigration
regulations.
 Notices conform to all requirements such as transfer format (XML, comma
separated values, Excel) and submission (web based or e-mail).
 A built-in alert system reports when a notice is due to be submitted.
 Besides the standard clearance reports, the following electronic
submissions exist:
 1. Electronic Notice of Arrival/Departure (e-NOA/D) U.S. Ports
 2. Electronic Data Collection System (EDCS) Panama Canal Transit
 3. Advance Person Processing System (APP) Australian Ports
 4. Declaracion Jurada Cruceros (Sworn Declaration) Argentina
Clearance
Manifest
Guest Manifests
Employee Manifests
Sample US I-418 Guest Manifest
Clearance
Documents
General Clearance Documents
Guest Clearance Documents
Crew Clearance Documents
Electronic
Clearance
Notices
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D, Electronic Notice of Arrival/Departure (USA)
eNOA/D E-Mail submission
APP, Advance Person Processing (Australia)
APP, Advance Person Processing (Australia)
APP, Advance Person Processing (Australia)
APP, Advance Person Processing (Australia)
APP, Advance Person Processing (Australia)
DJC, Sworn Declaration for Cruise Ships (Argentina)
DJC, Sworn Declaration for Cruise Ships (Argentina)
DJC, Sworn Declaration for Cruise Ships (Argentina)
DJC, Sworn Declaration for Cruise Ships (Argentina)
DJC, Sworn Declaration for Cruise Ships (Argentina)
Property Management System
Clearance Questionnaire (E-commerce)
Similar to the MXP port and destination questionnaire, a ships clearance
questionnaire is available to obtain up-to-date clearance requirements.
Property Management System
Interfaces
The following interfaces can be provided, based on the client’s needs:
 Office
 1. Guest reservation system
 2. Financial System
 3. Guest CRM system
 Ship
 1. Door locking system
 2. Point of Sales (POS)
 3. Telephone billing
 4. Internet billing
 5. Interactive TV
Property Management System
Centralized Maintenance
 All data maintenance is performed at the office by specifically trained users.
 Changes merge replicate automatically to all ships.
 Merge replication rules allow client specific customization of the merge
replication.
 The MXP PMS office module greatly simplifies system administration.
Property Management System
Reports
 The MXP PMS has a range of standard reports and on-screen inquiries as
well as consolidated reporting. Reports can be exported to Word, Excel or
PDF.
 Reporting is based on date ranges, cruises, and/or accounting periods.
Reports can be generated from historical, current or future data, on-board
or at the office.
 Guest letters can be printed in batch mode, sorted by decks and cabin
numbers, or stewardess sections.
Standard Reports include:
1. Accounting (General, Debit/Credit, Balance, Foreign Currency Exchange,
Cash Book, Charge Card Settlement, Tour Program, Invoices)
2. Clearance Manifests
3. Clearance Documents
4. Guest General
5. Employee General
6. Housekeeping/Accommodations
7. Property Access
8. Safety
Data grid reports (Financial)
Dev Express Report
Safety report – print out sample
Property Management System
CRM
The following CRM functionality will be provided out of the box:
 Guest information
 Guest history
 Loyalty Program
 Preferences
 Constructive Comments (complaints)
 Guest Profiling
 Marketing Campaigns
 Direct Marketing Integration
Property Management System
Financial Analysis
Financial analysis of cost and revenue data is at a user’s fingertips.
MXP PMS will provide the following analytical features:
 Revenue Actual to Budget comparison (cruise/month/year)
 Cost of Sales to Revenue analysis
 POS data analysis
Home Screen
Guest/Employee/Visitor Counts & Current Periods
Property Access Log
Feedback
Work Orders (in progress)
Create
Magnetic Cards
Guest Cards
Anonymous Cards
Visitors
Visitors
Batch Jobs
Quick Check-in
Other Batch Jobs
POS Checks
POS Checks
Configuration
(Lookups etc.)
Organizational Structure/Rooms
Quick Code Setup
Charge Cards
Property Management – card encoding
User definable lookups
Property Management System
What makes MXP different:
 Enterprise solution – managed from head office and replication
 Offline check-in, offline access control
 Visibility of future bookings, no static download per cruise
 Guest history available on all installations
 More than one credit card per guest
 Single source data entry
 Integrated system – complete tool set, minimizing interfaces