1
GIS webcast
3 December 2013
2
What we’re talking about today
•
•
•
•
•
We’ve got a lot to be proud of
Exchange engineering services
Staying service-obsessed
Restructuring GIS
Q&A
3
We’ve got a lot to be proud of
BT Sport launch was a fantastic
success.
Steven Daw
Delivering switch site capacity for
O2 at 12 major customer switching
centres
Guy Voice
Delivering the Next Generation WDM
Peter McScorely
IXD..... we deliver care,
customer, people
Donald Stubbs
£100M annualised savings
delivered in energy and 77% group
engagement in energy
Jennifer Dove
4
We’ve got a lot to be proud of
Project Flawless.
Starting my apprenticeship based in
Cambridge. I've been given great hands on
training.
Cliff Adjodha
Nathan Meek
The introduction of the Modular
Infrastructure computing platform and the
delivery to date of 600 customer virtual
machines
Shaun Parker
PDH platform compaction,
now stands at 27.54% since
project start.
Jacqui Adam
Got to be part of one of the TSO teams at
the Challenge Cup semi-finals.
Arun Krishnamoorthy
5
System X site visit
Exchange engineering services
TSO
Engineering
Mark
Williamson
GM Project
Management
Mick Westman
GM Field North
(and controls)
Chris Pollard
GM Field South
(and controls)
Pete Buckle
Head of
Planning
Paolo Tardivel
Head of Change
Gary Stuart
Senior H&S
manager
Dave
Docherty
Supply and
Demand
Manager
Steve
Creasy
IxD deployment next Steps: engineers owning exchanges
IxD will enable EES to deliver seamless service by:
• Bundling work at exchanges and enabling better use of skills,
• Increasing exchange ownership,
• Using improved performance measures- business and personal
• Consolidating and simplifying controls & systems and planning more flexible
work.
In short putting our engineers in control of their exchanges
• We have agreed approach to IxD deployment using CI methodology
• Wave 1 (Dec 13 – Feb 14)
• Embed learning, “Sustain POC”
• Build critical enablers for national rollout
• Create 2nd patch in South
How are we gong to do this? with you – not to you.
Wave 1
Embed, Sustain POC
Create Enablers
Deploy 2nd patch
• Wave 1 (Dec. 13 – Mar. 14)
• Sustain and grow
Wave 2
(Deploy North)
• Wave 2 (April 14 – May 14)
• Deploy IxD in North
Wave 3
(Deploy South)
• Wave 3 (May 14 – June 14)
• Deploy IxD in South
GIS Ambition KPIs – How are we doing?
Deliverable
CAT1 Server Provision time (Avg)
Power MSOs 50% Reduction
Current
Outlook
Comments
Started Q1 at 14 days. On target to meet our Q4 target of 2 days but need to clear a
backlog of tricky cases.
Incidents: Trending in the right direction. MSO's causing a much smaller customer
impact than in previous years.
Service Reliability
139 YTD (Q3 target of 161) improving performance in GIS generated issues.
Trading Reliability
Trading Reliability @ 99.996% against a target of 99.991%
Deliver RFT Performance (Field)
Currently 88.5% against a Q3 target of 91.7%
Deliver Group RFT Performance
Group RFT is running at 0.7% improvement YTD against a Q3 target of 4.5%
GIS Total - GMC (Cumulative)
Plans in place to come back to budget on GMC. Need to keep focus through to end
of year.
GIS Total - TLR
Plans on track, but we need to stay focussed.
Total Energy Savings
£9.1M saved YTD against a Q3 target of £10.9M.
PDH Compaction (De Powers) % Coverage
PDH compaction programme depowered 27.53% of the PDH network.
Server Decommissioning
3332 servers decomissioned YTD. Continuing to drive to gain further power savings.
DSLAM Depowers
791 DSLAMs depowered against a Q3 target of 802.
Application Decommissioning
Currently achieved 182 Applications against a Q3 target of 172
Insource Roles
93 FTE YTD. Further 70+ opportunities in the pipeline.
Engaging our people - EEI
Q3 results show a flat EEI trend of 3.68 (3.69 in Q2).
9
Staying service-obsessed
You’re listening to a video of our people talking about how they’ve been
service-obsessed
What do we need to do?
Fail fast and support learning
•Deliver a reliable and easy to
manage power estate.
Reward the saves
•Maintain and improve the 20C
transmission estate and availability
Intolerant of backlogs
•Deliver and maintain all exchange
based services with customers at
the centre of our services.
•Provide robust and service
focussed Datacentre services .
Knowledge transfer
Innovation in smart thinking
Talking service-obsessed in your teams
12
Restructuring GIS
We’ve decided where teams should go based on the key principles upon
which BT TSO was built. For example, making it easy for our customers to do
business with BT and simplifying our business to help us to work more
effectively end-to-end.
• Howard Watson, MD architecture & global IT platforms
(AGIP)
– Paul Conlon, director, datacentres
• Clare Sadlier, CFO
– Richard Tarboton, director, energy & environment unit
13
Restructuring GIS
• Richard Holroyd, MD strategy, service & operations (SSO)
– Mark Williamson, director, exchange engineering services
– Paul Holl, director, engineering demand
– Mike Dorgan-Davey will be moving to exchange engineering
services to work on the IxD programme. The rest of Mike’s
business operations team will also move into SSO.
• Karl Penaluna, MD global network services (GNS)
– Tom Wyman, director, power and cooling
– Paul Weir, director, transmission
Enjoy the
festive season!
Let’s hear your views and thoughts
Questions?
Ideas?
Concerns?
• Does anything you’ve heard today surprise you?
• Does anything worry you?
• What can you do to help BT succeed?
• What would you like to hear more about?