ORGANISATIONAL CULTURE AND IR B.V.L.NARAYANA SPTM/RSC/BRC DATA FROM CREATIVITY COURSE AV ERAGES pa pb LEVEL TRAFFIC PERSONNEL ACCOUNTS MEDICAL MECHANICAL ENGINEERING GRAND TOTAL TRAFFIC PERSONNEL ACCOUNTS MEDICAL MECHANICAL ENGINEERING GRAND TOTAL 23.33 26.67 21.50 30.83 20.00 23.33 24.28 pc 14.92 16.67 22.67 18.33 20.83 13.33 17.79 pd 21.83 24.17 24.17 23.33 27.50 20.00 23.50 DIFFERENCE BETWEEN DESIRED AND ACTUALS da 39.64 32.50 31.67 27.50 31.67 43.33 34.38 db 25.25 30.83 34.67 40.00 25.83 27.50 30.68 1.92 4.17 13.17 9.17 5.83 4.17 6.40 dc 24.22 19.17 24.50 17.50 29.17 13.33 21.31 9.31 2.50 1.83 -0.83 8.33 0.00 3.52 dd 27.19 22.83 22.50 17.50 24.17 20.83 22.50 5.36 -1.33 -1.67 -5.83 -3.33 0.83 -1.00 SAMPLE 23.33 27.17 18.33 25.83 20.83 38.33 25.64 -16.31 -5.33 -13.33 -1.67 -10.83 -5.00 -8.75 6 1 1 1 1 1 11 COMPETING VALUES FRAME WORK Developed by QUINN and CAMERON Organizational culture assessment instrument Based on polarities Internal versus external focus Stability versus flexibility Four types of culture Types of organizational cultures Clan Culture - internal focus and flexible A friendly workplace where leaders act like father figures.—all A’s Adhocracy Culture - external focus and flexible A dynamic workplace with leaders that stimulate innovation—all B’s Market Culture - external focus and controlled A competitive workplace with leaders like hard drivers –all C’s Hierarchy Culture - internal focus and controlled A structured and formalized workplace where leaders act like coordinators—all D’s Organizational culture Six key aspects of culture Dominant characteristics Leadership Management of employees Organizational glue Strategic emphasis Criteria of success Types of organizational cultures Adhocracy The Adhocracy has even greater independence and flexibility than the Clan, which is necessary in a rapidly changing business climate. Where market success goes to those with greatest speed and adaptability, the adhocracy will rapidly form teams to face new challenges. It will use prototyping and experimenting rather than long, big-bang projects and development. Leaders in an adhocracy are visionary, innovative entrepreneurs who take calculated risks to make significant gains. Types of organizational cultures Market The Market organization also seeks control but does so by looking outward, and in particular taking note of transaction cost. Note that the Market organization is not one which is focused just on marketing, but one where all transactions, internal and external are viewed in market terms. Transactions are exchanges of value. In an efficient market organization, value flows between people and stakeholders with minimal cost and delay. Market cultures are outward looking, are particularly driven by results and are often very competitive. Leaders in market cultures are often hard-driving competitors who seek always to deliver the goods. Types of organizational cultures Clan The Clan organization has less focus on structure and control and a greater concern for flexibility. Rather than strict rules and procedures, people are driven through vision, shared goals, outputs and outcomes. In contrast to Hierarchies, clans often have flat organizations and people and teams act more autonomously. It has an inward focus and a sense of family and people work well together, strongly driven by loyalty to one another and the shared cause. Rules, although not necessarily documented, do still exist and are often communicated and inculcated socially. Clan leaders act in a facilitative, supportive way and may take on a parental role. Types of organizational cultures Hierarchy The hierarchy has a traditional approach to structure and control that flows from a strict chain of command as in Max Weber's original view of bureaucracy. For many years, this was considered the only effective way of organizing and is still a basic element of the vast majority of organizations. Hierarchies have respect for position and power. They often have well-defined policies, processes and procedures. Hierarchical leaders are typically coordinators and organizers who keep a close eye on what is happening. Types of organizational cultures The Organization Culture Assessment Instrument (OCAI) The OCAI is a simple questionnaire that has six categories in which you distribute 100 points between four sub-items for each that represent the four Competing Values cultures, where: Type A style indicates a Clan culture Type B style indicates an Adhocracy culture Type C style indicates a Market culture Type D style indicates a Hierarchy culture Competing values framework ORGANISATIONAL CULTURE ON IR 15.00 10.00 5.00 TRAFFIC PERSONNEL ACTUAL UNITS 0.00 da db dc dd ACCOUNTS MEDICAL -5.00 MECHANICAL ENGINEERING S&T -10.00 ELECTRICAL GRAND TOTAL -15.00 -20.00 -25.00 DIFFERENCE BETWEEN DESIRED AND ACTUAL --CULTURE TYPES LEVEL TRAFFIC PERSONNEL ACCOUNTS MEDICAL MECHANICAL ENGINEERING S&T ELECTRICAL OTHERS GRAND TOTAL TRAFFIC PERSONNEL ACCOUNTS MEDICAL MECHANICAL ENGINEERING S&T ELECTRICAL OTHERS GRAND TOTAL creativity and knowledge management course pa pb pc pd da db 21.14 15.02 22.02 41.68 27.64 26.67 16.67 24.17 32.50 30.83 21.50 22.67 24.17 31.67 34.67 29.33 19.00 21.67 30.00 33.50 20.00 20.83 27.50 31.67 25.83 23.33 13.33 20.00 43.33 27.50 22.78 14.44 21.67 41.67 30.28 25.17 13.50 32.17 29.17 25.67 17.33 23.00 19.67 41.00 35.00 23.03 17.61 23.67 35.85 30.10 6.50 4.17 DIFFERENCE BETWEEN DESIRED 13.17 AND ACTUALS 4.17 5.83 4.17 7.50 0.50 17.67 7.07 dc 25.61 19.17 24.50 19.17 29.17 13.33 18.89 20.33 25.00 21.68 10.59 2.50 1.83 0.17 8.33 0.00 4.44 6.83 2.00 4.08 dd 26.26 22.83 22.50 20.75 24.17 20.83 19.72 28.33 18.50 22.66 4.24 -1.33 -1.67 -0.92 -3.33 0.83 -1.94 -3.83 -1.17 -1.01 20.50 27.17 18.33 27.00 20.83 38.33 31.11 25.67 23.17 25.79 -21.18 -5.33 -13.33 -3.00 -10.83 -5.00 -10.56 -3.50 -17.83 -10.06 SAMPLE 11 1 1 2 1 1 3 1 1 22 ANALYSIS AT n=22 ALL want reduction in command and control Maximum shown by traffic,accounts, mechanical, S&T. least by medical, electrical All want increase in clan culture, mentorship, freedom to do, autonomy Maximum wanted by accounts, S&T and Traffic. Least by electrical Analysis at n=22 All want an increase in Adhocracy Freedom, promote idea generation and innovation. Maximum by Traffic, mechanical, electrical. Least by engineering, medical Most of the departments want a marginal reduction on emphasis on market culture except Traffic which wants an increase DIMENSIONS OF LEARNING CULTURE Continuous learning at individual level Dialogue and enquiry at individual level Team learning Capture learning Empowerment Connect organization Leadership for learning Financial performance Knowledge performance Organizational culture -amp LEVEL pa pb pc pd TRAFFIC 24.58 15.08 25.21 PERSONNEL 19.96 11.04 23.17 ACCOUNTS 19.58 16.33 20.54 MECHANICAL 15.42 11.76 22.79 ENGINEERING 23.50 16.52 17.90 S&T 20.00 10.83 20.00 ELECTRICAL 15.83 16.67 21.25 OTHERS 30.42 12.08 17.08 STORES 35.42 24.00 19.75 SECURITY 35.00 3.33 12.50 GRAND TOTAL 23.97 13.77 20.02 TRAFFIC PERSONNEL ACCOUNTS DIFFERENCE BETWEEN DESIRED MECHANICAL AND ACTUALS ENGINEERING S&T ELECTRICAL OTHERS STORES SECURITY GRAND TOTAL da 35.13 45.42 43.13 50.38 42.07 48.61 46.25 40.42 21.25 49.17 42.18 db 24.25 32.75 28.58 26.13 26.90 25.11 27.92 25.00 24.00 21.67 26.23 -0.33 12.79 9.00 10.71 3.40 5.11 12.08 -5.42 -11.42 -13.33 2.26 dc 26.00 22.46 20.42 23.21 25.67 26.67 22.08 34.17 18.33 33.33 25.23 10.92 11.42 4.08 11.45 9.14 15.83 5.42 22.08 -5.67 30.00 11.47 dd 26.17 20.21 21.00 29.58 24.00 28.06 32.50 19.58 22.08 29.17 25.23 0.96 -2.96 0.46 6.79 6.10 8.06 11.25 2.50 2.33 16.67 5.22 24.63 24.58 30.00 21.08 23.43 19.61 17.50 21.25 35.58 15.83 23.35 -10.50 -20.83 -13.13 -29.29 -18.64 -29.00 -28.75 -19.17 14.33 -33.33 -18.83 SAMPLE 4 4 4 4 7 3 2 2 2 1 33.00 Organizational culture -amp TRAFFIC ORGANIZATIONAL CULTURES AND SUB CULTURES PERSONNEL ACCOUNTS 60.00 MECHANICAL ENGINEERING S&T ELECTRICAL 50.00 OTHERS STORES SECURITY UNITS 40.00 INDIAN RAILWAYS 30.00 20.00 10.00 0.00 pa pb pc pd da DEIFFERENCE BETWEEN DESIRED AND ACTUALS db dc dd Organizational culture-all courses LEVEL pa pb pc pd TRAFFIC 22.06 15.03 22.87 PERSONNEL 21.30 12.17 23.37 ACCOUNTS 19.97 17.60 21.27 MECHANICAL 16.33 13.57 23.73 ENGINEERING 23.48 16.13 18.17 S&T 21.39 12.64 20.83 ELECTRICAL 18.94 15.61 24.89 OTHERS 26.06 15.72 17.94 STORES 35.42 24.00 19.75 MEDICAL 29.33 19.00 21.67 SECURITY 35.00 3.33 12.50 INDIAN RAILWAYS 24.48 14.98 20.63 TRAFFIC PERSONNEL ACCOUNTS MECHANICAL DIFFERENCE BETWEEN DESIRED ENGINEERING AND ACTUALS S&T ELECTRICAL OTHERS STORES MEDICAL SECURITY INDIAN RAILWAYS da 39.93 42.83 40.83 46.63 42.23 45.14 40.56 40.61 21.25 30.00 49.17 39.93 db 26.73 32.37 29.80 26.07 26.98 27.69 27.17 28.33 24.00 33.50 21.67 27.66 4.68 11.07 9.83 9.73 3.50 6.31 8.22 2.28 -11.42 4.17 -13.33 3.18 dc 25.71 21.80 21.23 24.40 24.13 22.78 21.50 31.11 18.33 19.17 33.33 23.95 10.68 9.63 3.63 10.83 8.00 10.14 5.89 15.39 -5.67 0.17 30.00 8.97 dd 26.23 20.73 21.30 28.50 23.60 23.89 31.11 19.22 22.08 20.75 29.17 24.24 3.37 -2.63 0.03 4.77 5.44 3.06 6.22 1.28 2.33 -0.92 16.67 3.60 21.60 25.10 27.67 21.03 25.29 25.36 20.22 21.89 35.58 27.00 15.83 24.23 -18.33 -17.73 -13.17 -25.60 -16.94 -19.78 -20.33 -18.72 14.33 -3.00 -33.33 -15.69 SAMPLE 15 5 5 5 8 6 3 3 2 2 1 55 ALL COURSES LEVEL pa pb pc pd da db dc dd SAMPLE TRAFFIC 22.15 18.43 23.35 35.96 26.21 24.86 26.52 22.65 28 PERSONNEL 21.89 15.94 25.35 36.38 27.06 22.29 25.13 25.67 13 ACCOUNTS 20.06 16.91 21.59 41.26 26.26 21.70 20.59 31.44 9 MEDICAL 29.33 19.00 21.67 30.00 33.50 19.17 20.75 27.00 2 MECHANICAL 21.67 18.29 22.92 37.21 25.94 22.07 24.29 27.81 15 ENGINEERING 23.42 19.04 21.26 36.28 26.64 22.23 23.24 28.16 15 S&T 24.57 17.80 23.26 34.22 27.69 21.25 22.63 28.01 17 ELECTRICAL 26.35 17.91 20.61 35.13 26.76 21.35 24.28 27.61 9 STORES 30.79 18.71 18.64 32.02 31.05 20.33 23.43 25.43 7 SECURITY 35.00 3.33 12.50 49.17 21.67 33.33 29.17 15.83 1 OTHERS 26.92 19.29 20.00 34.38 28.58 29.83 21.13 20.88 4 INDIAN RAILWAYS 25.65 16.79 21.01 36.54 27.40 23.49 23.74 25.50 120.00 TRAFFIC 4.07 6.42 3.17 -13.30 PERSONNEL 5.17 6.35 -0.22 -10.71 ACCOUNTS 6.20 4.80 -1.00 -9.81 MEDICAL 4.17 0.17 -0.92 -3.00 MECHANICAL 4.28 3.78 1.37 -9.40 ENGINEERING 3.22 3.19 1.99 -8.12 S&T 3.12 3.45 -0.64 -6.21 ELECTRICAL 0.41 3.44 3.67 -7.52 STORES 0.26 1.62 4.79 -6.60 -13.33 30.00 16.67 -33.33 OTHERS 1.67 10.54 1.13 -13.50 INDIAN RAILWAYS 1.75 6.70 2.73 -11.05 SECURITY BFP LEVEL pa pb pc pd da db dc dd SAMPLE TRAFFIC 24.92 23.67 28.00 23.00 21.75 25.42 32.33 20.50 2 PERSONNEL 20.87 17.80 26.67 33.93 21.97 22.80 28.90 26.67 5 ACCOUNTS 19.39 14.17 19.89 46.56 21.06 20.28 17.39 41.28 3 MECHANICAL 20.54 20.42 22.50 36.54 21.63 16.46 23.17 38.75 4 ENGINEERING 22.71 19.58 23.54 34.17 24.58 16.67 21.67 37.50 4 S&T 25.62 20.62 25.79 27.98 26.12 18.88 24.00 31.40 7 ELECTRICAL 29.58 21.46 17.50 31.46 26.04 20.00 18.83 35.13 4 STORES 38.89 16.39 16.33 28.39 41.00 17.00 22.67 19.89 3 OTHERS 29.50 30.00 26.17 15.67 29.33 26.00 26.83 17.83 1 INDIAN RAILWAYS 25.78 20.46 22.93 30.85 25.94 20.39 23.98 29.88 33 -3.17 1.75 4.33 -2.50 PERSONNEL 1.10 5.00 2.23 -7.27 ACCOUNTS 1.67 6.11 -2.50 -5.28 TRAFFIC MECHANICAL DIFFERENCE BETWEEN DESIRED 1.08 -3.96 0.67 2.21 ENGINEERING AND ACTUALS 1.88 -2.92 -1.88 3.33 0.50 -1.74 -1.79 3.43 -3.54 -1.46 1.33 3.67 STORES 2.11 0.61 6.33 -8.50 OTHERS -0.17 -4.00 0.67 2.17 0.16 -0.07 1.05 -0.97 S&T ELECTRICAL INDIAN RAILWAYS MDP LEVEL pa pb pc pd da db dc dd SAMPLE TRAFFIC 21.77 22.12 23.17 32.89 26.32 23.59 25.86 24.48 11 PERSONNEL 25.92 20.75 27.00 26.33 26.50 22.25 26.67 24.58 2 ACCOUNTS 22.50 21.67 28.33 27.50 24.17 28.33 26.67 20.83 1 MECHANICAL 26.86 20.81 22.53 29.81 28.72 23.86 21.53 26.17 6 ENGINEERING 24.22 26.11 26.44 23.22 28.50 24.61 24.39 23.33 3 S&T 27.50 20.63 22.50 28.75 30.42 23.13 18.33 26.04 4 ELECTRICAL 31.00 14.25 20.42 34.33 27.58 23.83 24.92 23.67 2 STORES 14.00 16.92 21.00 48.25 23.17 27.33 25.92 23.58 2 INDIAN RAILWAYS 24.22 20.41 23.92 31.39 26.92 24.62 24.29 24.09 31 TRAFFIC 4.55 1.47 2.70 -8.41 PERSONNEL 0.58 1.50 -0.33 -1.75 1.67 6.67 -1.67 -6.67 1.86 3.06 -1.00 -3.64 ENGINEERING 4.28 -1.50 -2.06 0.11 S&T 2.92 2.50 -4.17 -2.71 -3.42 9.58 4.50 -10.67 ELECTRICAL 9.17 10.42 4.92 -24.67 INDIAN RAILWAYS 2.70 4.21 0.36 -7.30 ACCOUNTS MECHANICAL STORES DIFFERENCE BETWEEN DESIRED AND ACTUAL VALUES DA-PA VARIATION ACROSS DEPARTMENTS --DESIRED VERSUS ACTUALS IN DIMENSIONS DB-PB DC-PC 40.00 DD-PD 30.00 20.00 RA IL W AY S S IN DI A N OT HE R SE CU RI TY OR ES ST EL EC TR IC AL S& T RI NG EN GI NE E EC HA NI CA L M ED IC AL M UN TS NN EL AC CO -10.00 PE RS O C 0.00 TR AF FI PERCENTAGE 10.00 -20.00 -30.00 -40.00 DEPARTMENTS ALL COURSES INCLUDING STORES BFP LEVEL clan adhocracy market hierarchy pa pb pc pd da db dc dd SAMPLE TRAFFIC 22.15 18.43 23.35 35.96 26.21 24.86 26.52 22.65 28 PERSONNEL 21.89 15.94 25.35 36.38 27.06 22.29 25.13 25.67 13 ACCOUNTS 20.06 16.91 21.59 41.26 26.26 21.70 20.59 31.44 9 MEDICAL 24.71 15.50 22.08 37.10 28.42 18.56 23.24 29.21 15 MECHANICAL 21.67 18.29 22.92 37.21 25.94 22.07 24.29 27.81 15 ENGINEERING 23.42 19.04 21.26 36.28 26.64 22.23 23.24 28.16 15 S&T 24.57 17.80 23.26 34.22 27.69 21.25 22.63 28.01 17 ELECTRICAL 26.35 17.91 20.61 35.13 26.76 21.35 24.28 27.61 9 STORES 26.66 20.56 22.54 30.47 30.76 21.86 22.83 25.02 24 SECURITY 35.00 3.33 12.50 49.17 21.67 33.33 29.17 15.83 1 OTHERS 26.92 19.29 20.00 34.38 28.58 29.83 21.13 20.88 4 INDIAN RAILWAYS 24.85 16.64 21.41 37.05 26.91 23.58 23.91 25.66 150 TRAFFIC 4.07 6.42 3.17 -13.30 PERSONNEL 5.17 6.35 -0.22 -10.71 ACCOUNTS 6.20 4.80 -1.00 -9.81 MEDICAL 3.71 3.06 1.17 -7.89 MECHANICAL 4.28 3.78 1.37 -9.40 ENGINEERING 3.22 3.19 1.99 -8.12 S&T 3.12 3.45 -0.64 -6.21 ELECTRICAL 0.41 3.44 3.67 -7.52 STORES 4.10 1.30 0.28 -5.45 -13.33 30.00 16.67 -33.33 OTHERS 1.67 10.54 1.13 -13.50 INDIAN RAILWAYS 2.06 6.94 2.51 -11.39 SECURITY pa VARIATION IN DIMENSIONS OF CULTURE ACROSS DEPARTMENTS pb pc 60.00 pd 50.00 30.00 20.00 10.00 RA IL W AY S S N SE CU RI TY OR ES OT HE R IN DI A DEPARTMENT NAME ST EL EC TR IC AL S& T RI NG EN GI NE E EC HA NI CA L M ED IC AL M UN TS AC CO NN EL PE RS O FI C 0.00 TR AF PERCENTAGE 40.00 Analysis at n=150 All departments perceive high degree of hierarchy- most by accounts, security; least by stores—all want reduction by 33% All departments perceive very low adhocracymaximum by personnel, accounts and medical—least by stores—all want increase All departments want increase in clan cultureexcept security Personnel, accounts, S&T want marginal reduction in market orientation Analysis at N=179 Length of service as unit of analysis Hierarchy dominates—least >30 years service— bell shaped curve—all want decrease , bell shaped—maximum at >15 years All want increase in clan—”u” shaped curve— least at 11-15 years All want increase in adhocracy except>30 years service—different sub cultures across administrative levels Analysis at n=179 Department as unit of analysis Hierarchy dominant characteristic—least stores, highest security, mechanical, accounts, medical above average Clan is next, least is adhocracy—highest in stores, security All want decrease in hierarchy—maximum traffic, personal, mechanical All want increase in adhocracy—maximum personnel, traffic All want increase in clan-except security-maximummechanical. Accounts, traffic All want some degree of balancing between four dimensions Analysis at n=179 Administrative levels—courses Hierarchy dominant—maximum in AMP, medical, functional— lowest adhocracy---higher levels in BFP—low in AMP Want reduction in hierarchy and increase in clanmaximum in AMP, functional for hierarchy and functional and stores for clan MDP,AMP want increase in all dimensions except hierarchy and increase is more in AMP– indicative of increase in conservatism and cynicism—lack of learning BFP feels present situation OK want marginal reduction in hierarchy, adhocracy and market orientation and increase in clan—stores BFP increase in clan and adhocracy and reduction in market orientation variation in desired and actual strength of dimensions of culture across work experience categories <=5 YEARS 6-10 YEARS 11-15 YEARS 10.00 16-20 YEARS 21-30 YEARS >30years INDIAN RAILWAYS difference in strength 5.00 0.00 da-pa db-pb dc-pc -5.00 -10.00 -15.00 work experience categories dd-pd DIFFERENCES BETWEEN DESIRED AND ACTUAL STRENGTH OF DIMENSIONS OF CULTURE--VARIATION ACROSS ADMINISTRATIVE LEVELS da-pa db-pb dc-pc dd-pd 15.00 10.00 DIFFERENCE IN STRENGTH 5.00 0.00 BFP SBFP MDP MMDP -5.00 -10.00 -15.00 -20.00 -25.00 ADMINISTRATIVE LEVELS AMP FUNCTIONAL INDIAN RAILWAYS CREATIVITY VARAITION IN DIMENSIONS ACROSS COURSE KNOWLEDGE MANAGEMENT BFP1 45 BFP2 MDP 40 AMP SBFP MMDP 35 AVERAGE STRENGTH 30 25 20 15 10 5 0 clan adhocracy market DIMENSIONS hierarchy ANALYSIS --TRENDS N=11 CREATVITY COURSE N=22 creativity and KM PA+VE,PB+VE,PC-VE(Traffic ), PD-VE N=33—AMP PA+VE, PD –VE, PB+VE(Medical), PC-VE(traffic) PD-VE(stores), PA+VE(traffic, security, stores, others), PB+ve(stores), PC+VE(Personnel) N=55 all courses PA+VE(stores, security), PB+VE(stores), PC+VE(personnel, medical), PD-VE(stores) Organizational culture-all courses TRAFFIC ORGANISATIONAL CULTURES PERSONNEL ACCOUNTS 60.00 MECHANICAL ENGINEERING S&T ELECTRICAL 50.00 OTHERS STORES MEDICAL 40.00 SECURITY UNITS INDIAN RAILWAYS 30.00 20.00 10.00 0.00 pa pb pc pd da CULTURE DIMENSIONS db dc dd Organizational culture-all courses TRAFFIC DIFFERENCE BETWEEN ACTUALS AND DESIRED PERSONNEL PERSONNEL 40.00 MECHANICAL ENGINEERING S&T 30.00 ELECTRICAL OTHERS STORES 20.00 MEDICAL SECURITY INDIAN RAILWAYS UNITS 10.00 0.00 DA-PA DB-PB DC-PC -10.00 -20.00 -30.00 -40.00 DIFFERENCE IN TYPES DD-PD IR –SUB CULTURES TRAFFIC IR SUB CULTURES PERSONNEL ACCOUNTS 45.00 40.00 35.00 UNITS 30.00 25.00 20.00 15.00 10.00 5.00 0.00 pa pb pc pd da TYPES-ACTUALS AND DESIRED db dc dd IR –SUB CULTURES MEDICAL IR SUB CULTURES SECURITY INDIAN RAILWAYS 60.00 50.00 UNITS 40.00 30.00 20.00 10.00 0.00 pa pb pc pd da TYPES ACTUALS AND DESIRED db dc dd ANALYSIS OF ORGN LEARNING CULTURE IND IND Team 5 5 dialogue Continuou and s learning enquiry A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 total 3.71 2.86 1.86 4.00 2.14 2.86 1.86 1.57 4.00 2.14 4.57 3.43 2.92 ORGN 3.33 3.67 2.17 2.50 2.50 4.17 4.17 2.33 3.00 2.00 3.33 4.50 3.14 5 Team learning 3.67 3.67 2.33 3.50 2.83 4.33 3.83 3.17 3.33 1.50 4.00 4.50 3.39 ORGN 5 capture learning 4.00 1.83 2.17 4.50 1.67 2.83 4.67 4.33 4.33 1.67 2.67 4.00 3.22 ORGN 5 ORGN 5 empower connect ment orgn 3.83 2.83 1.50 3.83 2.67 2.50 4.33 2.33 4.17 1.17 3.83 3.83 3.07 4.17 2.83 2.17 3.33 2.33 3.17 5.67 1.33 4.83 1.17 4.17 3.83 3.25 ORGN ORGN 5 10 10 leadership financial knowledg for performan e learning ce performan 5.17 3.67 2.00 4.83 2.50 3.00 5.17 3.00 4.00 2.00 3.67 4.00 3.58 7.83 6.17 5.17 4.67 4.17 8.50 8.33 9.67 2.67 4.67 6.67 8.33 6.40 7.67 6.67 4.83 7.50 4.33 6.67 8.83 10.00 3.67 5.33 7.00 6.67 6.60 DIMENSIONS OF ORGN LEARNING CULLTURE DIMENSIONS OF ORGN LEARNING CULLTURE 7.00 6.00 NUMBER 5.00 4.00 3.00 2.00 1.00 0.00 Continuous learning dialogue and enquiry Team learning capture learning empowerment DIMENSIONS connect orgn leadershipfor learning financial performance knowledge performance Any questions – Thank you