BA’s SIS journey, so
far………
October 2010
Renuka Pankhania
Finance Shared Services
Receivables Manager
renuka.pankhania@ba.com
SIS Vision
BA was quick to recognise Industry benefits
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Streamlined processes
Timely accounting
Reduces Cost
Environment
……….... therefore BA has supported the
project from initiation.
October 2010 : ICH conference, KUL
SIS and BA
BA represented on all process streams over a
3 year period.
• Passenger
• Cargo
• Miscellaneous
• UATP
BA a pilot carrier for first three streams.
October 2010 : ICH conference, KUL
Where to start ………?
CHALLENGES : Systems & Investment
• Priorities given to “customer” projects
• External spend capped
• Internal resources limited
• Legacy systems (no ERP)
• Business issues
Volcanic ash
Industrial action
Economy
Merger / Year End
Major constraint for all Airlines, we are not cash
rich!
October 2010 : ICH conference, KUL
How to overcome challenges?
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CFO sign off
Expert in-house systems knowledge
Systems already bespoke
Communication is the key!
Monthly Steering group meetings
Weekly working group meetings
Workshops with :• Stakeholders
• IT departments
• Staff
•
Consulting with Industrial representatives
October 2010 : ICH conference, KUL
Current Issues
Engagement with the business areas
• Engineering conflict and project priorities
• Customer service focus on merger
External dependencies
• Service Providers
• 3rd party suppliers
Internal constraints
• Finite resources & expertise over too many projects
October 2010 : ICH conference, KUL
Opportunity
Review internal processes
•
Lean & Continuous improvement
Business area processes standardised
More efficient organisation
Built in-house systems solutions
October 2010 : ICH conference, KUL
Passenger
Although already IDEC, major systems changes
required due to legacy system and need to automate
Interline rejections
System & attachments = 1,700 man days
Support both old and new IDEC simultaneously
Business process change
• Required detailed analysis
Training
October 2010 : ICH conference, KUL
Cargo
Use current supplier of Cargo Revenue System
(Rapid) or develop a new solution?
• Complicate accounting
• Split processing
• Support two systems / solutions
Stay with Rapid, Mercator system
Complicated by system upgrade together with
delivery of SIS functionality, 100 man days.
Mail Revenue part of Cargo but handled via Misc
October 2010 : ICH conference, KUL
UATP
Existing paperless process with electronic data submitted
to/from UATP ATCAN system since June 2000, with the
ATCAN – ICH interface implemented in November 2006.
Agreement reached on Integration of UATP into SIS to
replace existing electronic ATCAN-ICH interface.
UATP / Airlines Working Group recommend use of
ATCAN/SIS interface to save on transaction costs &
development effort.
Existing UATP ATCAN – ICH interface process will remain
as-is until UATP notify otherwise.
For further information please contact your regional UATP
Operations Manager or www.uatp.com
October 2010 : ICH conference, KUL
Miscellaneous
Extremely complex, diverse activity without any limits!
Therefore we have designed IS-XML solution to manage the accounting
of Miscellaneous via Charge Category / Charge Code
Impacting all areas of the business especially as we
have decentralised billing
Update to RAM
Clearly defined business rules for Misc billings
Questions and issues will be ongoing for a long time
(moving from stone age to space age)
October 2010 : ICH conference, KUL
Miscellaneous
Don’t underestimate the detail, map
everything step by step……….
• Legal compliance (tax, vat, digital
signature etc)
• Location point of billing
• Direct account allocation
• Testing, testing, testing…….
• Training
If you don’t understand, ASK SIS!
October 2010 : ICH conference, KUL
SIS Summary
BA is committed to delivering SIS
Encourage airlines to migrate sooner
Must understand the SIS requirements
ISPG
File formats
Get it right first time
October 2010 : ICH conference, KUL
QUESTIONS?………