Paul Gross
President and CEO, Insurance Claims Management
Paul Gross
President and CEO
Insurance Claims Management (ICM)
404 S. Barstow Street
Eau Claire, WI 54701
PJG@hsgcodeblue.com
Phone: 1.757.589.9000
Fax: 1.715.858.3925
www.hsgcodeblue.com
Biographical Information
Paul has led Insurance Claim Management (ICM) since its founding. He previously served as President of Harmon Solutions Group
(HSG) and CodeBlue, the two operating units of ICM. As President of ICM, Paul oversees all aspects of the claims management
business for both sales and operations. Prior to joining HSG, he acted as an executive consultant to Harmon AutoGlass, where he
helped lead the buyout by Riverside, and served as a Vice President at Safelite AutoGlass, where he brought innovation to the
company and created its Repair Medic operating division. Paul has nearly20 years of experience creating, owning, and operating
several highly successful business operations, across multiple industries, with a focus on the auto glass industry.
About ICM
ICM is a holding company that owns HSG and CodeBlue. ICM is leading the insurance industry in creating novel and innovative
solutions for administering auto glass and property claims on behalf of property and casualty insurance carriers. HSG offers
reductions in overall severity and administrative costs by providing competitive pricing and delivering superior value and excellent
service to policyholders. CodeBlue is a Third Party Administrator (TPA) delivering the only comprehensive end-to-end property claim
solutions in the industry. CodeBlue is unique in combining science and technology to ensure the highest levels of customer
service, while also providing significant value to our insurance partners. CodeBlue currently has 8 patents pending. Under the
CodeBlue umbrella, we have three distinct product lines, including Water Mitigation (providing a robust platform for handling
claims and mitigating the loss): Contents (providing competitive replacement values via our proprietary database); and Salvage
(recovering retained value for our insurance partners on slightly damaged goods). CodeBlue operates the largest vendor network of
restoration contractors in the USA.
Top Challenges/Accomplishments/Best Practices During the Last 12 Months
Challenges:
• Helping facilitate a paradigm shift within the insurance community for handling property claims – from the old “passive” way of
processing claims to a new “active” process which manages claims in real-time and yields significant financial and operational
results.
•Competing with the significantly negative impact of the economic crisis on the insurance claims volume for auto glass, including
reduced claim counts.
•Continuing to pursue the sales process while many insurance companies are undergoing significant restructuring and realignment
to address the current economic climate – often impacting their ability to take on new projects or programs.
Accomplishments:
•Strong progress has been made in taking market share in the property claims space due to significant competitive advantage of
CodeBlue and our product platform.
•Continue to grow the auto glass business through acquisition of accounts from key competitors.
Best Practices:
•CodeBlue Water Mitigation is the only competitor in the industry using patented technology to actively manage claims in real-time.
•CodeBlue Salvage Goods is the only competitor in the industry offering an end-to-end solution which provides hassle-free revenue
recovery on damaged goods.
•CodeBlue Contents is the only competitor in the industry offering the most comprehensive solution – with the quickest turnaround
time of 48 hours real-time - in the competitive replacement pricing of content claims.
1