Mobility Project
iPad Experiences & Results
Child Welfare Technology Conference
October 23, 2013
PRESENTED BY
County of Ventura, Human Services Agency
Mark Ridgley, Business Technology Department
Catherine DeLaTorre-Martinez, Children/Family Services Department
Mobility Project Then and Now
Initial Pilot Mobility Project – Fall 2011
5 iPads, Laptops with Broadband, Dragon
Naturally Speaking
Rotation of equipment with 5 staff members
Mobility Project – Fall 2013
188 iPads now distributed
45 Laptops
10 Dragon Naturally Speaking Users
Mobility Project Goals
Provide field-based social workers with simple,
accessible, value-added tools
Maximize “office” utility in the field
Enhance productivity in the field – efficiency and
effectiveness
Integrate ongoing
feedback from social
workers into continuous
planning for new
customized solutions
iPad Features & Benefits
User-friendly for
workers
Client-friendly
(low-profile during
sensitive interactions)
Access to web-based
tools and apps
Access to desktop
systems
iPad Planning & Roll-Out
Technical research, equipment purchases,
deployment of 188 iPads to field-based workers
Hands-on training for field-based workers
Establishment of a technology agreement
requiring staff signature, and a lost/stolen
equipment policy
Development of mobile device management,
including remote lock and wipe capabilities
iPad Standard Applications
GroupWise Mobility email and calendar
GoToMeeting video
conferencing
Word processing
Google Translate
speech translator for
English to foreign
language
Speech-to-text
software
Google Earth
PDF Forms access
Scanner Pro
Off-the-Shelf iPad Apps – SAFETY
Google Earth app was used to plan a joint visit to a
family’s home by social workers and law enforcement
Property layout was assessed so that staff resources
could be positioned for maximum safety
Privacy and confidentiality is maintained in the use of the iPads for this purpose.
Off-the-Shelf iPad Apps – EFFICIENCY
Fillable PDF forms app
allows worker to fill in
needed information,
including signatures,
and save, e-mail, or
print forms at an office
Off-the-Shelf iPad Apps – EFFICIENCY
Using Scanner Pro app, workers can scan
documents, manage them as electronic photocopies,
and save, e-mail, fax or print them at an office
iPad Access to Desktop Systems
Through the use of Mobile VPN and PocketCloud, social
workers can securely connect to HSA’s network and
access their workstation via a virtual desktop
iPad Access to Desktop Systems
PocketCloud allows full utility of a worker’s
workstation remotely
iPad Access to Desktop Systems
Remote access includes HSA’s internal web site
and non-web-based applications such as
CWS/CMS
iPad Productivity Enhancements
Preparation for Field Work
Case Management
Client Services
Customer Service
Employee Benefit
iPad Productivity Enhancements
EFFICIENCY


Save a minimum of .5 hours/day on transcription
and travel (at least 10 FTEs/year); time-savings will
increase as more tools are offered and mastered
Enter contacts more timely while in the field
EFFECTIVENESS



Access key data in case management systems in
real time to make informed decisions
Provide referrals to needy families in real time
Call up critical documents, such as warrants that
facilitate access to schools for interviews
iPad Productivity Enhancements
EASE OF USE


98% of survey respondents find the iPad very
useful or somewhat useful in doing their job
94% of survey respondents report that the iPad has
helped them do their job more easily, quickly,
efficiently, or conveniently
METRICS UNDER ANALYSIS



Decrease in referrals open over 31 days
Increase in contacts entered timely
Increase in completion of Structured Decision
Making elements for risk and safety
iPad Future Enhancements
More customized apps
Electronic signature capability for legal
documents
Video conferencing in the field to reach out to
supervisors and other county partners
Cloud-based email, calendaring and
collaboration services through Microsoft 365
mail services

Cloud based email will save $18 per device per
month (or $40K annually)
Mobility Project Contact Information
Business Technology Division Staff



Victor Guerrero, IT Manager 805-477-5127
Victor.Guerrero@Ventura.org
Mark Ridgley, OSC III, 805-477-5141 Mark.Ridgley@Ventura.org
Kate Eagan, OSC III, 805-477-5135 Kate.Eagen@Ventura.org
Children and Family Services Department Staff



Judy Webber, Deputy Director, 805-477-5312
Judy.Webber@Ventura.org
Pamela Grothe, Senior Manager, 805-477-5317
Pamela.Grothe@Ventura.org
Catherine DeLaTorre-Martinez, Administrative Specialist III, 805-4775318 Cathy.DeLaTorre-Martinez@Ventura.org
Thank you!