CORPORATE PROFILE
Overview
SP Consulting is a leading provider of value-added management
system consultancy and training. Our mission is to be a centre of
excellence based on best practices that focuses on improving your
business effectiveness and strengthening your competitive edge. To
this end, we are committed to assisting you in taking strategic
advantage of management systems as a business enabler and to fasttrack the achievement of your business objectives.
Corporate Logo and Credos
The SP Consulting corporate logo symbolizes our endeavor and commitment to be
your partner of choice in the pursuit of excellence. The upward arrow, comprising
the letters “SP”, represents our progressive outlook and dedication in helping you
achieve breakthroughs and success in the 21st century. Characterizing our
dexterity and enterprising spirit is the fluid shape embracing the arrow. The gold
colour signifies our value, dependability and assurance of quality whilst the blue
colour reflects our efficiency and professionalism.
Quality
We are committed to consistently meeting our customers’ requirements through
successful achievement of our customers’ intended goals. Our employees actively use the
SP Quality Management System which itself meets the requirements of ISO 9001:2000.
People
We are committed to developing our employees to be the best people in meeting our
customers’ intended goals and in building our company culture. Our commitment also
extends to preparing our staff to be a knowledgeable and competent group of
professionals at the forefront of technology.
Continual Improvement
We are committed to continually improve the effectiveness of SP Quality Management
System through critical self-examination and innovation of our processes, products and
services in the light of changing customer perception and best practices respectively.
Service Excellence
We are committed to satisfying our customers by providing value and all necessary
support required for them to gain a competitive advantage.
Community Service
We are committed to actively participating in meaningful service to our community and
the environment that we live in. This strengthens our values in charity, compassion and
care to others.
Corporate Base
5 Kallang Sector, #04-01
Singapore 349279
Tel: (65) 6749 5698
Fax: (65) 6749 2086
http://www.spgp.com
Other Corporate Data
Wholly owned by SP Investment Pte Ltd
Paid-up Capital: S$150,000
EPPU Qualification: Up to S4
YOUR SUCCESS IS OUR PASSION
CORPORATE PROFILE
Corporate History and Achievements
SP Consulting was set up in 1992 to address the needs of the
manufacturing and service sectors for quality management. We
have the distinction of being the first company to be certified to
ISO 9001 for the provision of quality management consultancy
services by PSB Certification since 1993. We have since then
expanded our core competence to cover a wide range of consulting
services to better look after our clients’ interest. We believe in
service to our nation and have won the SAF Award for Employers
in 1997, 1999, 2003 and 2004. In Year 2000, we won the pinnacle
SAF Special Award for Employers for outstanding contribution to
the SAF. We also believe in giving our best to our clients through
our employees. Hence, we have built a pro-family and healthconscious culture to maintain high employee satisfaction. The
achievement of the Family Friendly Employer Award since 2002
and Singapore HEALTH Award since 2003 affirmed our values.
Corporate Organization
Lim Meng Wee
CONSULTANCY & PRODUCTS
Managing Director
Victor Seow
Senior Director
ISO 9001
ISO 14001
ISO/TS 16949
TR 8
ISMS
HACCP
OHSAS
NCOQ
CaseTrust
SQA/SQC
S-Class
SBP
LECP
PQA
BCM
BRAND
GMP
WR
Managing /
Principal
Consultants
Benson Leong
Director
TRAINING
Work-Life
Management
Systems
Leadership &
Sales
Sales &
Marketing
Finance &
Administration
Consultants
Admin /
Operation Support
Consultants
In-house
Public
Trainers
YOUR SUCCESS IS OUR PASSION
CORPORATE PROFILE
Corporate Membership
Association of Small and Medium Enterprises (ASME)
Singapore Manufacturers’ Federation (SMa)
Singapore Infocomm Technology Federation (SiTF)
Singapore Quality Institute (SQI)
Employer Alliance on Work and Family
Our Customers
We have more than 500 customers from multi-national companies to government
agencies to budding enterprises. Regardless of size or business complexity, we are
committed to give each of them the same level of dedication and service excellence
they deserved.
Some of our leading customers in the various industrial sectors included:
Industry
Sample Clients
Infocomm
Technology
Abacus, CSA Ltd, Digiland, Horizon.iTECH, IDA, Innovax, IRASITSD, Informatics, JTC-ITD, LTA-ITD,
Mesiniaga, NETS,
Novasprint, SCO, Sigma.3, SingTel, System Access
Power
AMD, EMA, Photronics, PowerSeraya, Quality Power Management,
SenokoPower, Systron, TuasPower
Government
BCCS, CAAS, Customs & Excise Department, MCDS, MHA, MINDEFSCO, MinLaw, MOE, MPA, NLB, PUB, Singapore Pools
MNCs
Assa Abloy, AT&T, BNP-Paribus, Deutsche Bank, EDS International,
OSRAM, Prudential Assurance, Sema Group, SITA, Sony
Local
Enterprises
Champion Motors, Dennis Wee Realty, Expressions International,
Garden Hotel, Mentor Media, Mil-Com Aerospace, Morris Allen
Study Centres, Ocean Tankers, Qian Hu Fish Farm, SH Lim
Architects, Singapore Technologies, Surgo Systems, Tung Lok
Group of Restaurants, Watson Plastics
Other industries in which we have experience include:
Manufacturing
Building / Construction
Chemical
Electronics / Electrical /
Mechanical Engineering
Military and Defence
Printing
Rubber and Plastics
Services
Administration / Human
Resource
Architectural
Automotive
Distribution and Trading
Education and Training
Healthcare / Hospital
Hotel and Catering /
Hospitality and Leisure
Logistics, Warehousing
and Transportation
Property / Real Estate
YOUR SUCCESS IS OUR PASSION
CONSULTANCY SERVICES
Our Services
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ISO 9001:2000
ISO 14001:2004
ISO/TS 16949 / QS 9000
OHS 18001
TR 8:2003
Information Security Management System (ISMS)
Hazard Analysis Critical Control Point (HACCP)
Cost of Quality (COQ)
Power Quality Audit (PQA)
Good Manufacturing Practice (GMP)
CaseTrust
Singapore Quality Award / Class (SQA/SQC)
Singapore Service Class (S-Class)
Strategic Business Planning (SBP)
Local Enterprise Computerization Programme (LECP)
Business Continuity Management (BCM)
Brand Management (BRAND)
Work Redesign Consultancy (WR)
Work-Life Consultancy
Leadership and Management Training
Competitive Advantages
 Consultancy process proven and certified to ISO 9001:2000.
 Experienced and Qualified Consultants.
 Actual documentation of policies and processes compliant with international
standards.
 Personal handholding from project start until certification.
 Integrated solutions.
 Experience in dealing with various local and international certification bodies
(such as BSI/ISC, BVQI, CI, DNVI, GL, LRQA, PSB, SIRIM, SGS).
 Packaged deal, no hidden cost.
Financial Assistance
If you are a Small and Medium Enterprise (SME), you may be eligible for financial
grant under LETAS to defray the consultancy cost.
We will assist you in the grant application.
YOUR SUCCESS IS OUR PASSION
TRAINING SERVICES
Overview
We provide in-house training and public seminars to help expedite
your learning curve at your own convenience. Our Registered Lead
Auditor Training leads to professional certification. We are also
SPRING’s preferred training partner for the Singapore Quality Class
courses. All our training are conducted by experienced and qualified
consultants or trainers.
Our public and professional seminars support our consultancy
services and cover the following areas:
Courses
Duration
ISO 9001:2000 Internal Audit
2 days
[Accreditated by PEB, 14 PDU points]
Registered Auditor/Lead Auditor Training
5 days
[Course Number A17059]
[Accreditated by PEB, 40 PDU points]
ISO 9001:2000 Documentation & Implementation
Training
ISO 9001:2000 Management Representative Training
[Accreditated by PEB, 6 PDU points]
In partnership
with MfQ, UK
2 days
1 day
ISO 9001:2000 Seminar for Top Management
0.5 day
Free Seminar
Singapore Quality Class (SQC) Implementation
Seminar [Accreditated by PEB, 4 PDU points]
0.5 day
In partnership
with SPRING
2 x 0.5 day
In partnership
with SPRING
3 x 0.5 day
In partnership
with SPRING
Singapore Quality Class (SQC) Manager Course
[Accreditated by PEB, 8 PDU points]
Singapore Quality Class (SQC) Assessor Course
Cost of Quality (COQ) Training
2 days
Hazard Analysis & Critical Control Point (HACCP)
Training
2 days
5S Facilitator’s Course
2 days
We customize leadership and management training programmes that will provide
you the flexibility and convenience to hone your skills. These skills are gleaned
from leading international experts and included topics such as:
 Negotiation skills
 Problem solving skills
 Dealing with conflict and change
 Building relationships
 Developing leadership
Please contact our Administrator at 67495698 or email to admin@spgp.com, or
visit our website at http://www.spgp.com for detailed schedule and course
outline.
YOUR SUCCESS IS OUR PASSION
PRODUCT SALES
Overview
We are a reseller of several leading ICT products that provide best
practice guidance and automated help in the area of business
continuity management, work-life balance effectiveness and
multimedia or e-learning. We will also provide innovative voice and
data telecommunications services.
The Strohl Systems’ range of products is a premier solution for
business continuity planning and management.
The Life Balance is an award-winning coaching software that helps you
to organize and prioritize the tasks in your life to achieve optimal worklife balance.
Strohl Systems (http://www.strohl.com)
Product
Description
LDRPS
Leading companies in every industry rely on LDRPS (Living Disaster
Recovery Planning System) to build cutting-edge continuity plans.
LDRPS takes business continuity planning to a whole new level with
unprecedented power and flexibility. What’s more, LDRPS comes with
new functionality that makes LDRPS easier than ever before! And that’s
true no matter which LDRPS version you use. From a single-user system
to an enterprise-wide web-based initiative, LDRPS looks and functions
the same. What’s more, as your company and planning needs grow, your
data moves with you from one version to the next effortlessly. With
incredible new functionality and packed with unique features, LDRPS is
designed to meet all your planning needs.
BIA
Professional
BIA Professional gives you a complete picture of your vulnerabilities to
help you develop strategies to minimize your exposure to risk and
possible interruptions. Best of all, BIA Professional provides management
a well-focused, detailed picture of financial and operational
vulnerabilities, impacts, and recovery strategies.
Incident
Manager
Incident Manager organizes all essential recovery details electronically
and is designed to help you manage your recovery more effectively by
replacing chalkboards, grease boards, flipcharts, and paper updates. You
can also use Incident Manager to test the viability of your plans and
make necessary adjustments prior to a real-life business disruption.
When your organization is in crisis and all eyes are on you for solutions,
Incident Manager will help you organize information essential to your
recovery, coordinate the recovery process across your organization,
monitor your recovery and activate business continuity plans
Life Balance (http://www.llamagraphics.com)
Product
Description
Life Balance
Life Balance is a multi-platform software that helps you to manage your
time and tasks so that you can focus on what’s really important to you
and actively balance the often conflicting demands of career, personal
and family life.
YOUR SUCCESS IS OUR PASSION
PRODUCT SALES
The LearnKey is a premier suite of solutions for elearning technology, online learning and self-paced
training courses that are applicable to corporate,
education, government and individual clients worldwide.
All training are presented by leading experts in their
own fields.
The CyberHub Worldcom telecommunications solution
offers quality and unrivalled savings for your IDD calls,
through Voice over IP (VOIP) and innovative switching
networks.
LearnKey (http://www.epsys.com.sg)
Product
Description
Business
Applications
Multimedia-based training for graphics and office-based applications
including the latest Adobe, Macromedia and Microsoft software.
IT Certification
& Security
Multimedia-based training leading to IT certification for CISCO, CIW,
CompTIA, Lotus, Microsoft and Novell certification schemes.
Information security training covers key aspects of CISSP
requirements.
MasterExam
Test Prep
The MasterExam Test Prep further helps you to prepare for the
relevant certification with a 99% pass rate.
Application
Development
Multimedia-based training for application development in .NET,
ASP.NET, C#, J2EE, JavaScript, SQL Server, Visual Basic and XML
among others.
Productivity,
Business &
Communication
Multimedia-based training on softskills such as leadership, art of
communication, time management, organizational skills, stress
management, customer service and managing success.
Human
Resource
Multimedia-based training on human resource aspects such as
training delivery, performance appraisal, legal issues, staff
recruitment and termination.
CyberHub (http://www.cyberhubgroup.com)
Product
Description
Starter Pack
Free unlimited overseas call through VOIP technology for
organizations with broadband access if both endpoints have the
same IP solution.
Business Pack
Direct dial overseas through CyberHub WorldNet IDD Plan for
organizations with broadband access. Automatic switching from
VOIP to PSTN is built in if the other party does not have broadband.
Corporate Pack
Direct dial overseas through CyberHub WorldNet IDD Plan for those
without broadband access.
YOUR SUCCESS IS OUR PASSION
ISO 9001:2000 CONSULTANCY
What is ISO 9001:2000?
ISO 9001:2000 sets out how you can establish, document and
maintain an effective Quality Management System (QMS) which will
demonstrate to your customers that you are committed to quality
and are able to satisfy their quality needs. It is an internationally
accepted standard and has become a pre-requisite for doing business
with the Government, MNCs and export markets.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Assessment of current system to identify possible gaps against ISO 9001:2000
requirements.
 Establishment of quality policy and objectives.
 Development of documentation (policy manual and procedures) and
recommended solutions to address the gaps and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of QMS.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Phase 3
Awareness
Briefing
Implementation
Engage
Certification
Body
Management
Interviews
Monitoring &
Measurement
Desktop Review
Internal Audit
Prepare
documentation
Review
Site Certification
QMS Training
Continual
Improvement
Certificate Award
YOUR SUCCESS IS OUR PASSION
ISO 14001:2004 CONSULTANCY
What is ISO 14001:2004?
ISO 14001:2004 is an environmental management system (EMS) that
provides the framework for an organization to identity aspects of its
business which will have a significant impact on the environment, set
objectives and targets to minimize the impact, introduce programmes to
achieve the objectives and targets and establish operational control
measures to ensure compliance to its stated environmental policy.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Environmental Review to identify possible environmental aspects
 Development of Environmental Programme to treat them where they cause
significant impact to the environment or to comply with legal requirements.
 Establishment of environmental policy and objectives.
 Development of documentation (policy manual and procedures) and
recommended solutions to address the gaps and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of EMS.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Awareness
Briefing
Prepare
documentation
Preliminary
Environmental
Review
Develop
Environmental
Programme
Phase 3
Phase 4
Implementation
Engage
Certification
Body
Environmental
Audit
Desktop Review
Review
Site
Certification
Continual
Improvement
Certificate
Award
EMS Training
YOUR SUCCESS IS OUR PASSION
ISO/IEC 17799 CONSULTANCY
What is ISO/IEC 17799?
The ISO/IEC 17799 is an information security management system
(ISMS) based on BS 7799. The objectives of ISMS are to help
organizations manage their risks against threats and vulnerabilities
and ensure confidentiality, integrity and availability of information.
Information is an asset to every organization requiring information
security infrastructure to be robust and resilient. It is designed to be
compatible with ISO 9001 in order to facilitate the integration of
quality and information security management by organizations.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Risk assessment of current system to identify possible gaps against ISMS
requirements, based on the RA Methodology developed by the co-authors of
the ISO/IEC 17799. We sell this software tool separately.
 Establishment of information security policies and objectives.
 Development of documentation (risk assessment report, treatment plan,
statement of applicability, policy manual and procedures) and recommended
solutions to address the gaps and provide framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of ISMS.
 Performance review through audit and management review to ascertain
effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Awareness
Briefing
Risk
Assessment
Phase 2
Phase 3
Phase 4
Prepare Risk
Assessment
Report
Select Controls
Engage
Certification
Body
Prepare
documentation
Prepare
Statement of
Applicability
ISMS Training
Implement
Controls
Desktop Review
Security Audit
Review
Site
Certification
Continual
Improvement
Certificate
Award
YOUR SUCCESS IS OUR PASSION
HACCP CONSULTANCY
What is HACCP?
Hazard Analysis & Critical Control Point (HACCP) is a scientific and
systematic approach to identification, assessment and control of
hazards during production, processing, manufacturing, preparation
and use of food to ensure that it is safe when consumed and does not
present an unacceptable risk to health. It identifies where hazards
might occur in the food production process and puts into place control
measures to prevent the hazards from occurring.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Assessment of current system to identify potential hazards and determine the
critical control points.
 Establishment of control policies and objectives.
 Development of documentation (policy manual and procedures) and
recommended solutions to address the hazards and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of HACCP.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Phase 3
Awareness
Briefing
Implementation
Engage
Certification
Body
Management
Interviews
Monitoring &
Measurement
Desktop Review
Internal Audit
Prepare
documentation
HACCP Training
Review
Site
Certification
Continual
Improvement
Certificate
Award
YOUR SUCCESS IS OUR PASSION
ISO/TS 16949 CONSULTANCY
What is ISO/TS 16949?
ISO/TS 16949 is the updated version of the QS 9000 Quality
Management System (QMS) standard previously developed by
Chrysler, Ford and General Motors. The standard addresses the
supplier quality requirements as interpreted for the automotive
industry. The new version is now aligned to ISO 9001:2000 standard.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Assessment of current system to identify possible gaps against ISO/TS 16949
requirements.
 Establishment of quality policy and objectives.
 Development of documentation (policy manual and procedures) and
recommended solutions to address the gaps and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of the
quality management system.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Phase 3
Awareness
Briefing
Implementation
Engage
Certification
Body
Management
Interviews
Monitoring &
Measurement
Desktop Review
Internal Audit
Prepare
documentation
QMS Training
Review
Site
Certification
Continual
Improvement
Certificate
Award
YOUR SUCCESS IS OUR PASSION
OHS
CONSULTANCY
OHS18001
18001 CONSULTANCY
What is OHS 18001?
OHS 18001 specifies the requirements for an occupational health and
safety (OHS) management system that enable organizations to
control their OHS risks and improve their performance. It is designed
to be compatible with ISO 9001 / ISO 14001 in order to facilitate the
integration of quality, environmental and OHS management systems.
The objectives are to maintain safe and healthy work environment,
build safe working practices and provide for measures for handling
emergencies and prevention of accidents.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 OHS Review to identify possible safety and health aspects
 Establishment of policies and objectives.
 Development of OHS Programme to treat them where they are hazardous or to
comply with legal requirements.
 Development of documentation (policy manual and procedures) and
recommended solutions to address the gaps and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of OHS.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation and seek continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Awareness
Briefing
Phase 3
Implementation
Prepare
documentation
Phase 4
Engage
Certification
Body
OHS Audit
Desktop Review
Preliminary
OHS Review
Review
Site
Certification
Continual
Improvement
Certificate
Award
OHS Training
Develop OHS
Programme
YOUR SUCCESS IS OUR PASSION
TR 8:2003 CONSULTANCY
What is TR 8:2003?
Technical Reference 8:2003 is a Quality Management System
standard for the safeguarding of bunker quality throughout its supply
chain from product procurement to bunker delivery. This technical
standard is closely aligned to ISO 9001:2000 Quality Management
System standard. All licensed bunker suppliers are required to be
accreditated through certification to TR 8:2003 and achievement of
key performance indicators by 2005.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Assessment of current system to identify possible gaps against TR 8:2003
requirements.
 Establishment of key performance indicators (KPIs).
 Development of documentation (policy manual and procedures) and
recommended solutions to address the gaps and provide framework for
implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of QMS.
 Performance review through monitoring, measurement, audit and management
review to ascertain effective implementation, achievement of KPIs and seek
continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Phase 3
Awareness
Briefing
Implementation
Engage
Certification
Body
Management
Interviews
Prepare
documentation
Monitoring &
Measurement
Desktop Review
Internal Audit
Review
Site
Certification
Continual
Improvement
Certificate
Award
Establish KPIs
QMS Training
YOUR SUCCESS IS OUR PASSION
WORK-LIFE CONSULTANCY
What is Work-Life?
Work-Life is a management programme that focuses on effectiveness
of working and family life as a business strategy that will help
companies balance between employee and business needs so as to
improve quality of the workplace leading to staff motivation,
productivity and retention, and ultimately, customer satisfaction.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Employee needs survey and analysis to identify possible strategies that will
optimally balance the needs of the organization and its contemporary
workforce.
 Development of documentation (reports, plans and policies) and recommended
solutions to provide the framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of WorkLife.
 Performance review through surveys and reviews to ascertain effective
implementation and seek continual improvement.
Methodology
Phase 1
Phase 2
Awareness
Briefing
Develop
Strategies
Initial
Assessment
Review
Effectiveness
Select
Strategies
Training
Survey and
Impact Studies
Phase 3
Continual
Improvement
Implement
Strategies
YOUR SUCCESS IS OUR PASSION
COST OF QUALITY CONSULTANCY
What is Cost Of Quality?
Cost of Quality (COQ) establishes a management system for
organizations to quantify their financial consequences of quality
problems and identify areas of improvement and opportunities for cost
reduction. The COQ system focuses on the analysis of key cost
components affecting quality so that clear prioritization and selection
of cost-effective improvement actions may be implemented and
measured, leading to tangible improvement in quality of products and
services, productivity gains and profits.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current business processes to identify COQ items.
 Establishment of COQ measurement system for collection of COQ data.
 Prioritization of COQ items and recommendations for improvement to provide
the framework for improvement action.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of COQ
system.
 Performance review through further data collection and reviews to ascertain
effective implementation and seek continual improvement.
Methodology
Phase 1
Phase 2
Awareness
Briefing
Data Collection
Productivity
Analysis
Prioritize COQ
Items
Identify COQ
Items
Establish
Measurement
System
COQ Training
Improvement
Action
Review
Effectiveness
YOUR SUCCESS IS OUR PASSION
STRATEGIC BUSINESS
PLANNING CONSULTANCY
What is Strategic Business Planning?
Strategic Business Planning (SBP) provides a systematic approach to improving
business effectiveness and competitive advantages. The scope would involve
organizational background study, environment scan of its threats and
opportunities, assessment of the organization's current strengths and weaknesses
and formulation of feasible strategies and recommendations to enhance
performance and profitability.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current business conditions.
 Establishment of organizational goals and objectives.
 Development of business plan and recommended solutions to address the
strategies required and provide the framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of business
plan.
 Performance review through monitoring and measurement to ascertain
effective implementation and seek continual improvement.
Methodology
Phase 1
Awareness
Briefing
Management
Interviews
Phase 2
Develop Business
Plan
Prioritize Actions
for Improvement
Implementation
Assess current
business
environment
Review
Effectiveness
YOUR SUCCESS IS OUR PASSION
POWER QUALITY AUDIT CONSULTANCY
What is Power Quality Audit?
Power Quality Audit (PQA) is a specialist methodology used to identify
solutions in order to enhance the capability of sensitive IT, facility,
communication and production equipment to ride through voltage dips
and other power quality problems. A voltage dip of this nature, even
for a fraction of a second may result in damage or downtime for the
equipment and the process line, leading to a loss of customer
confidence and consequential financial losses as a result of production
shut down, repair and replacement costs.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current vulnerability levels.
 Identification of feasible mitigation measures that comply with voltage dip ridethrough capability curve of Semi F47.
 Cost benefit analysis to highlight the economic payback of each solution.
 Summary of equipment inventory and compliance with Semi F47.
 Handholding and advice to staff to encourage adoption of PQA solutions.
 Performance review through monitoring and measurement to ascertain
effective implementation and seek continual improvement.
Methodology
Preparatory work
Conduct cost
benefit analysis
Assess
vulnerability
levels of
equipment
Final reporting of
equipment
inventory
Identify feasible
solutions
Implementation and
review Effectiveness
YOUR SUCCESS IS OUR PASSION
LOCAL ENTERPRISE COMPUTERIZATION
PROGRAMME CONSULTANCY
What is Local Enterprise Computerization Programme?
Local Enterprise Computerization Programme (LECP) is a government funded
consultancy programme for helping qualified local companies in making effective
use of IT as a tool to support their operational infrastructure and gain competitive
edge as well as productivity improvements. The consultancy would involve
formalizing their IT needs and implementing feasible solutions.
Our Services
 Initial fact finding to ensure that the project can be completed on time and
within budget.
 Define and document user's requirements to ensure understanding of your
needs.
 Shortlist feasible IT vendors from their proposals (where required).
 Evaluate and recommend feasible IT solutions (where required).
 Initial project schedule planning for managing the selected vendor.
 Project monitoring and control to ensure smooth progress.
 Procedure streamlining and formalization to ensure smooth transition.
 Assist in data conversion.
 Plan and conduct user acceptance tests to validate implementation of solution.
 Plan for post-implementation review.
Methodology
Feasibility Study
Initial Fact
Finding
Define and
Document User’s
Requirements
Shortlist Vendors
Evaluate
Solutions
Implementation
Project Schedule
Planning
Project Monitoring &
Control
Project
Streamlining &
Formalization
Data Conversion
and UAT
PostImplementation
Review
YOUR SUCCESS IS OUR PASSION
BUSINESS CONTINUITY
MANAGEMENT CONSULTANCY
What is Business Continuity Management?
Business Continuity Management (BCM) Is a management programme that aims
to increase an organization’s resilience to business disruptions and to minimize
the negative impacts arising from these disruptions. It is a holistic management
process that identifies and analyzes potential incidents that threaten an
organization and the development of response plans to minimize their impact on
the business. It covers a broad range of business and management disciplines,
including risk management, disaster recovery and supply chain management.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of risk and business impacts.
 Establishment of organizational goals and objectives.
 Development of continuity strategies and business continuity plans to address
to eliminate or mitigate potential incidents.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of plans.
 Performance review through monitoring and measurement to ascertain
effective implementation and seek continual improvement.
Methodology
BCM Programme
Management
Exercise,
Maintenance and
Audit
Phase 5
Phase 1
Phase 4
Instilling a
BCM Mindset
Phase 2
Phase 3
Development and
Implementation of
Response Plan
YOUR SUCCESS IS OUR PASSION
Risk and
Business Impact
Analysis
GOOD MANUFACTURING
PRACTICE CONSULTANCY
What is Good Manufacturing Practice?
The Good Manufacturing Practice (GMP) is based on the internationally recognized
Pharmaceutical Inspection Co-operation Scheme (PIC/S) which defines the
requirements of GMP for Medicinal Products as required by the Health Sciences
Authority (HSA). The GMP sets out how you can establish, document and manage
an effective manufacturing facility or resource with respect to safety, quality and
efficacy.
Our Services
 Initial planning to ensure that we understand your needs and that project can
be completed on time and within budget.
 Assessment of current system to identify possible gaps against GMP
requirements.
 Establishment of GMP objectives.
 Development of documented procedures and recommended solutions to
address the gaps and provide framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of GMP.
 Performance review through quality control (including self-inspection),
assurance and analysis to ascertain effective implementation and seek
continual improvement.
 Support during certification.
Methodology
Phase 1
Phase 2
Phase 3
Awareness
Briefing
Implementation
Engage
Certification
Body
Management
Interviews
Prepare
documentation
GMP Training
Quality Control,
Assurance &
Analysis
Review
Continual
Improvement
Desktop Review
Site Certification
Certificate Award
YOUR SUCCESS IS OUR PASSION
SINGAPORE QUALITY
CLASS CONSULTANCY
What is Singapore Quality Class?
Singapore Quality Class (SQC) is a quality standard based on the Singapore
Quality Award (SQA), which defines the requirements for organizations to meet
world-class standards of business excellence. The SQC framework addresses
visionary leadership, strategic planning, effective information management,
engagement of people, improvement of processes, customer focus and
sustenance of results.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Conduct of Business Excellence Assessment for Continuous Improvement
(BEACON) to determine current scoring.
 Development of action plan and recommended solutions to address the
strategies required and provide the framework for implementation.
 Establishment of organizational resources to implement solutions.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of strategies
and solutions.
 Performance review through re-assessment (by BEACON) to ascertain effective
implementation and seek continual improvement.
Methodology
Phase 1
Awareness
Briefing
Phase 2
Develop Action
Plan
Implementation
Management
Interviews
Conduct BEACON
Re-conduct
BEACON
Apply to SPRING
YOUR SUCCESS IS OUR PASSION
SINGAPORE SERVICE
CLASS CONSULTANCY
What is Singapore Service Class?
The Singapore Service Class (S-Class) supports the world-class Singapore Quality
Award framework by strengthening its service capabilities that will enable
organizations to move from service quality (i.e., meeting expectations of
customers) to service excellence (i.e., to exceed these expectations).
The
elements of S-Class comprise service leadership, service agility, customer
experience and customer delight.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Conduct of Assessment of Service Excellence (ACE) to determine current
scoring.
 Development of action plan and recommended solutions to address the
strategies required and provide the framework for implementation.
 Establishment of organizational resources to implement solutions.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of strategies
and solutions.
 Performance review through re-assessment (by ACE) to ascertain effective
implementation and seek continual improvement.
Methodology
Phase 1
Awareness
Briefing
Phase 2
Develop Action
Plan
Implementation
Management
Interviews
Re-conduct ACE
Conduct ACE
Apply to SPRING
YOUR SUCCESS IS OUR PASSION
WORK REDESIGN CONSULTANCY
What is Work Redesign?
Work Redesign (WR) is a systematic approach for improving the
quality and productivity of work experience and processes through the
changing of job content and arrangement. The programme seeks to
up-skill, re-skill or multi-skill the capabilities of workers so that more
more value-add can be returned to the company. It may also involve
automation, computerization, insourcing and outsourcing of work
processes.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current business processes and existing staff competencies to
identify where redesign of processes or jobs would result in highest value-add.
 Identification of new skills or knowledge, training required, enabling
technologies, infrastructure and compensation system to support the
redesigned work.
 Development of recommended solutions and implementation plan to address
the strategies required and provide the framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of
redesigned processes.
 Performance review through further data collection and reviews to ascertain
effective implementation and seek continual improvement.
Methodology
Phase 1
Awareness
Briefing
Needs Analysis
Job &
Competency
Analysis
Phase 2
Work
Reassignment and
Staff
Redeployment
Training
Recommend
work redesign
solution
Monitoring &
Measurement
Implementation
Plan
Review
Effectiveness
YOUR SUCCESS IS OUR PASSION
BRAND MANAGEMENT
CONSULTANCY
What is Brand Management?
Our Brand Management Consultancy provides a systematic approach to help
companies build a strong brand that will create value by differentiation over
competitors and development of an appealing brand personality to
customers. It encompasses a collection of business principles, business
strategy, sales, customer relations, appearance, attitude, products, services,
advertising, namecards, web site design and brochures.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current business profile, products and services.
 Development of creative brief, design concept, strategies and recommended
solutions for design as well as to address the strategies required and provide
the framework for implementation.
 Handholding of staff during implementation to encourage adoption of new
concepts and promote use.
 Performance review through monitoring and measurement to ascertain
effective implementation and seek continual improvement.
Methodology
Phase 1
Awareness
Briefing
Management
Interviews
Phase 2
Develop Creative
Solutions
Prioritize Actions
for Improvement
Implementation
Assess current
business profile
Review
Effectiveness
YOUR SUCCESS IS OUR PASSION
CASETRUST
CONSULTANCY
What is CaseTrust?
CaseTrust is an accreditation mark given to businesses in Singapore who are
committed towards excellence by adopting fair and honest business practices
with customers. This accreditation mark has become the de facto mark of
assurance for customers leading to increased loyalty and repeated patronage.
It is applicable to a diverse range of businesses from employment agencies to
retailers to educational bodies. CaseTrust comprises an auditable set of
criteria that addresses policies, communication modes, personnel performance,
practices and systems that the organization has to put in place.
Our Services
 Initial planning and interviews to ensure that we understand your needs and
that project can be completed on time and within budget.
 Assessment of current business to identify possible gaps against CaseTrust
requirements.
 Development of policies, documentation and recommended solutions to address
the gaps and provide framework for implementation.
 Comprehensive training to facilitate knowledge transfer.
 Handholding of staff during implementation to encourage adoption of CaseTrust
requirements.
 Performance review through monitoring and measurement to ascertain
effective implementation and seek continual improvement.
 Support during accreditation.
Methodology
Phase 1
Awareness
Briefing
Management
Interviews
Develop policies
and procedures
Phase 2
Implementation
Monitoring and
Measurement
Apply to
CaseTrust Office
YOUR SUCCESS IS OUR PASSION