Introduction
rpower RESTAURANT POS
rpower RESTAURANT POS
Jami Interdonato
Channel Manager
480-425-2222 Ext 811
jami.interdonato@rpower.com
www.rpower.com
RPOWER POS History
• Established 1994, headquarters in Scottsdale, AZ
rpower RESTAURANT POS
• 3100+ Current unique sites
• Extremely stable - developed in C, C++
• Operational database is a DBIII platform for system
stability
• Reporting SQL database for advanced queries
• Annual PA-DSS Validation for PCI compliancy
validation since 2008
• 98% retention rate of installed users.
www.rpower.com
RPOWER POS History
rpower RESTAURANT POS
Some of Our Corporate Franchise Clients:
• Muscle Maker Grill
• Energy Kitchen
• Crumbs Bakeshop
• Hale & Hearty Soups
• Atomic Wings
• Lenny’s
• Yogurtini
• Sushi Zushi
• Fuel Pizza
• Café Metro/ Fresh & Co./Food Exchange
www.rpower.com
Robeks Search for a POS
rpower RESTAURANT POS
Three Necessities
Better Functionality
Better Service
Better Price
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Robeks Included Features:
• Intuitive Order Entry* (based on current system for
ease of transition)
• Item & Check Level Discounting
• Employee Time Clock/Payroll
• Automated Emailing of Reports*
• Real-time Web-Reports & SQL Reporting*
• Customer Accounts/Tracking*
• Integrated Gift & Credit Card Processing*
• Integrated Loyalty Programs
• PA-DSS Validated Software for PCI Compliancy*
• Robeks Specific Video Tutorials & Training*
• POS Training Mode
* Key components in Robeks search for a new POS provider
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Robeks Software Overview:
Robeks Software Operations Overview Video
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Operational Reports
Reports detailing day to day activity primarily serving
accountability and ledger information.
• Drawer Report
• Sales History
• Sales Summary
• Close Day Report
• Employee Time Clock
• Employee Sales/Productivity
• Customer Activity
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Managerial Reports
Reports detailing specific information to aid
management with controlling food costs, increasing
revenue, forecasting future production, managing
employee labor.
• Product Mix
• Sales vs. Labor
• Server Productivity
• Future Productions
• Void Reports
• Discount Reports
• Indefinite Data Storage
• History Mode
www.rpower.com
RPOWER Functionality
Extended Reporting Package:
rpower RESTAURANT POS
• Web-accessible real-time reporting
Eg. http://www.ExampleRobeks.RealTime.Com
• Automated emailing of daily sales data to franchisee
designated recipients
• Emailing of locally run reports
• Daily system auto-close
• Franchisee web-based reporting portal
Eg. http://rpower.dyndns.org:32151/reports
• Franchisee group reporting on multiple stores
www.rpower.com
RPOWER Functionality
Employee Time-Clock & Payroll:
rpower RESTAURANT POS
• Management of employees and time-clock/payroll.
• Web-based employee time-clock/payroll reporting
for multi-unit franchisees
• Employee “break” compliancy for CA and other state
labor laws – (specifically added to software at
Robeks request)
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Speedy Credit Card Approvals:
Integrated Internet processing & RPOWER’s “Flash
Pay” eliminate slow credit card approvals & save
paper. RPOWER’s annual PA-DSS validation ensures
software maintains PCI Compliancy guidelines.
Stored Customer Information:
Features including Last Order Recall, Stored Dates of
Interest, and even Last Activity allow franchisees to
reach out to guests and export key data for direct
marketing to existing customer base.
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Extensive CRM Programs (Customer Relationship
Management):
• Integrated Gift Cards - supporting current Robeks Gift
Card provider
• Loyalty Card Programs - point & dollar based
programs for frequent customers
• VIP Programs - special discounts and/or price levels
for VIP customers
• Debit/Pre-pay accts for cashless service
• Coupons/Promotional Discounts
• Customer data capture - Including “last order recall”,
stored accounts, customer reporting
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Additional Software Options*:
Payroll Services:
Payroll information is exported for simple submission
to a variety of payroll service providers – ADP,
Paychex, CompuPay, etc.
QuickBooks/ Accounting
Daily general ledger sales information is automatically
imported and posted into your QuickBooks Chart of
Accounts – Interfaces for: AccPac, Great Plains,
Compeat are available as well (not automated).
Off-Site Data Backup:
RPOWER can perform a daily off-site POS data
backup to our local servers in addition to the localized
data redundancy built-in to RPOWER.
www.rpower.com
RPOWER Functionality
rpower RESTAURANT POS
Additional Software Options (Cont’d)*:
Online Ordering
Connect a web-based ordering system to your POS.
Web-based orders are directly imported into the POS
system without intervention.
Video Marketing
Exchange your standard pole displays for customer
facing LCDs. RPOWER can display “Pole Display” data
on screen as well as manage playing a looping
marketing video for your customers.
*Additional software options are not included in the price of the
base Robeks package.
www.rpower.com
RPOWER & PCI Compliancy
rpower RESTAURANT POS
PCI Compliancy - Payment Application Requirements
(PA-DSS/ PABP)
PA-DSS applies to software vendors with payment
applications that store, process, or transmit cardholder
data.
1) Submit and complete PA-DSS Validation through an
approved QSA (Qualified Security Assesor).
2) Provide a PCI/CISP Implementation Guide to end users
on installing and maintaining the payment application
(POS) in a PCI Compliant manner. Locate RPOWER’s
guide at:
http://www.rpower.com/Docs/CISP_Implementation-2010.pdf
www.rpower.com
RPOWER & PCI Compliancy
rpower RESTAURANT POS
RPOWER is a PA-DSS Validated Payment Application
RPOWER has been a PABP/PA-DSS Validated Payment
Application beginning with Version 2008 through current
software - RPOWER 2010.
RPOWER validates it software application annually to
keep our clients up to date with the latest changes to the
PCI-DSS Guidelines.
*All Robeks franchisees receive RPOWER software updates, at no
cost, as part of the Robeks/RPOWER agreement.
www.rpower.com
RPOWER & PCI Compliancy
rpower RESTAURANT POS
RPOWER, a PA-DSS Validated Payment Application
You can locate RPOWER’s validation listing publically on
the PCI Security Council Website by following the link
below:
https://www.pcisecuritystandards.org/security_standards/vpa/
RPOWER software versions that are currently validated
are listed under “K” by it’s development company’s name:
K3 Software Corp.
www.rpower.com
PCI Compliancy
rpower RESTAURANT POS
Why is PCI Important to Me?
1) Merchants not meeting PCI compliancy requirements
are subject to non-compliance penalties by their
Merchant Services Provider in addition to potential
fines by Visa/MC/Amex/Discover for non-compliancy.
Eg.: First Data Merchants are assessed a ~$20 per
month fee for non-compliancy.
2) Xpient software releases Version 3.7.6 through 3.7.14
are published by Visa as known Payment Applications
that contain sensitive card holder data and require an
upgrade to Version 3.7.14 build 419 and apply the
IRISPABPHF.EXE patch to remove the threat.
www.rpower.com
PCI Compliancy
PCI Compliancy – Merchant Requirements
rpower RESTAURANT POS
1) Use a PA-DSS Validated Payment Application:
https://www.pcisecuritystandards.org/security_standards/vpa/
2) Perform and pass quarterly network scans with an
approved ASV (Approved Scanning Vendor):
https://www.pcisecuritystandards.org/qsa_asv/find_one.shtml
3) Complete the Annual PCI Self-Assessment
Questionnaire:
https://www.pcisecuritystandards.org/saq/index.shtml
www.rpower.com
PCI Compliancy
rpower RESTAURANT POS
The PCI Security Council
PCI DSS is a set of comprehensive requirements for
enhancing payment account data security. It was
developed and is maintained by the Founding payment
brands of the PCI Security Standards Council, including
American Express, Discover Financial Services, JCB
International, MasterCard Worldwide and Visa Inc.
Visit the PCI Security Council Site at:
https://www.pcisecuritystandards.org/
www.rpower.com
PCI Compliancy
rpower RESTAURANT POS
PCI Security Standards
The PCI DSS is a multifaceted security standard that
includes requirements for security management, policies,
procedures, network architecture, software design and
other critical protective measures. This comprehensive
standard is intended to help organizations protect
customer account data.
Download the PCI Security Standards at:
https://www.pcisecuritystandards.org/security_standards/pci_dss_do
wnload.htmlproactively
www.rpower.com
RPOWER Support
rpower RESTAURANT POS
RPOWER Mission Statement:
Maintain and support RPOWER systems such that every
RPOWER customer receives the utmost in Software
Reliability & Operational Consistency.
How:
Maximize the true reliability of the complete system by
minimizing the mean time between failure of system
components: Software, Hardware and Support.
www.rpower.com
RPOWER Support
rpower RESTAURANT POS
The RPOWER/Robeks Support Team
Phone: 877-338-8109
Email: support@rpower.net (non-emergency)
Robeks Project Manager:
Jami Interdonato (480)-425-2222 ext 811
Franchisee Project Manager:
John Balazs (877)338-8109
Installation & Support Manager:
John McGuire (877)338-8109
Training & Documentation Supervisor:
Peter Rodts (480)425-2222 ext 817
The RPOWER/Robeks Wiki:
http://rpower.dyndns.org/wiki/index.php?title=Robeks_Help_Guides
www.rpower.com
RPOWER Support
rpower RESTAURANT POS
The RPOWER/Robeks Support Team
Phone: 877-338-8109
Email: support@rpower.net (non-emergency)
What does your monthly service plan include:
• 9am – 9pm Phone Support
• 9am – 9pm Remote Connectivity Support
• RPOWER Software upgrades/updates
• Quarterly Menu/Image Updates
• Hardware replacement plan (30-day no cost)
• Online Robeks personalized training videos and
documentation
• 2 year repair/ replace hardware warranties
(options for additional years)
www.rpower.com
RPOWER Support
rpower RESTAURANT POS
Employee/Management Training:
• Robeks-influenced programming and menu design
make it simple for converting sites to train, operate
and maintain.
• Personalized web-based video tutorials for
cashier/manager operations
• Online Robeks help guides for additional system
operations
• Integrated ‘Training Mode’ to practice operations
without affecting daily sales
The RPOWER Wiki
http://rpower.dyndns.org/wiki/index.php?title=Robeks_Help_Guides
www.rpower.com
RPOWER Pricing
rpower RESTAURANT POS
Pre-negotiated Benefits:
• Extended software discounting for all franchisees
• Extended hardware discounting for both
recommended and optional equipment
• Discounted monthly support and maintenance plans
• System pre-configured for plug and play
installation
www.rpower.com
RPOWER Pricing
rpower RESTAURANT POS
Pre-Installation Survey:
The RPOWER Support Team will conduct a preinstallation survey of your site to ensure a successful
installation, including:
• Existing hardware – including items in need of repair
or replacement
• Location item pricing/discounting
• Location Taxing Configuration
• Merchant Gift/Credit Card Configuration
• Location Labor Law adjustments
www.rpower.com
Robeks Conversion Package
Conversion System Cost:
rpower RESTAURANT POS
$1118.00*
Inclusions:
• 2 – Replacement HDD with RPOWER pre-configured
• 2 – Windows XP Pro Licensing (if needed)
• 1 – Remote Access Site Software License
• 1 – Integrated Credit Card/Gift Card Configuration
• 1 – Compete system testing
*Plus travel billed pending lead time and co-op pricing.
*Hardware and additional system options are available at Robeks
pre-negotiated price levels.
www.rpower.com
Robeks New Site Package
New Installation/Hardware Replacement Cost:
rpower RESTAURANT POS
$8393.50*
• 2 – J2/RPOWER 615RT 15” Touch-screen Terminals
• 2 – J2/RPOWER Cash Drawers
• 2 – Epson Thermal Printers (1 Remote, 1 Receipt)
• 3 – PowerVar Series Line Conditioners
• 1 – SonicWall TZO Series Firewall & Network Switch
• 1 – HP Office PC including Windows Office Licensing
• 1 – Remote Access Site Software License
• 1 – Integrated Credit Card/Gift Card Configuration
• 1 – All necessary site patch cabling and networking
equipment
* Plus travel billed pending lead time and co-op pricing.
* Hardware and additional system options are available at Robeks
pre-negotiated price levels.
www.rpower.com
Robeks Monthly Fees
rpower RESTAURANT POS
Monthly Subscription Fees:
$149.00* Per Month
• Includes The RPOWER/Robeks Support Package*
• All Future RPOWER Software Updates/Upgrades
• Commitment to Robeks for guided future development
& software enhancements
* Additional system options may increase a franchisees monthly
fees.
www.rpower.com
Key Information
rpower RESTAURANT POS
The RPOWER/Robeks Support Team
Phone: 877-338-8109
Email: support@rpower.net (non-emergency)
The RPOWER/Robeks Wiki:
http://rpower.dyndns.org/wiki/index.php?title=Robeks_Help_Guides
RPOWER PCI Validation Listing (Under K3 Software Corp.):
https://www.pcisecuritystandards.org/security_standards/vpa/
www.rpower.com