Information Technology
Understanding the Information Technology Function
Product
Management
Application
Development
& Delivery
Technical
Processes &
Operations
Infrastructure
& Security
Key Colleagues
Technology Enabling the Business
Patient/Customer
Experience
Operational Efficiency
Concentra Technology
Colleague Satisfaction
Business Intelligence
2010 and Beyond: Strategic Imperatives
Clinical Solutions
6
Clinical Solutions: 2010 and Beyond Roadmap
Current Solution Q4 09
Q1 10
Q2 10
Q3 10
Q4 10 Beyond
Front Office
EPM
Patient Registration
Appointment Scheduling
Occusource / Practice Velocity
EPM
Check out
EPM
Patient Portal
EPM
Mid-Office
Encounter Documentation
Charge Entry
Referral Management
Chartsource
EHR
Occusource
Integrated
Electronic Practice
Management [EPM]
& Electronic Health
Record [EHR]
7
Strategy
Back Office
Billing
BCS / Practice Velocity
EPM
Collections
Customer/Payor
Management
Occusource
CCM
7
Clinical Solutions
2010 and Beyond Key Strategies
Integrated Electronic Practice Management [EPM] and Electronic Health Record [EHR]
Develop EPM and EHR Solution roadmap based on business need and return on
investment – focus on Patient Experience, Operational Efficiency and Business
Intelligence
Approach solution replacement and implementation in a modular and iterative
manner
Develop solution to capture distinct data elements to support an evidence-based
medical model
Customer Management
Centralized data management
Data migration and standardization
Automated approval and workflow management
8
Health Solutions
9
Health Solutions: 2010 and Beyond Roadmap
Current Solution Q4 09
Q1 10
Q2 10
Q3 10
Q4 10 Beyond
Medgate
Occusource
At Work
Medical Informatics Engineering [MIE]
At Work Manager
Continuity of
Care Record
MCS
Mobile Medical
Medical Centers
Physician Review
Advancer
Wellness & Prevention
TotalCare Wellness & Prevention Portal
Report Writer
Environmental Health
ATN
ZeOmega
Horizon
10
Reporting
Worksite Medical Centers
Billing
MCS / Wellsource
Health Record
Medical Compliance
[CMCA]
Scheduling
Enterprise
Solution
Health Solutions
2010 and Beyond Key Strategies
Worksite System
• Develop an approach, timeline, roles and responsibilities for a base MIE/WebChart
configuration that can support TotalCare/Worksite service offerings and be
implemented at a site with a minimum amount of lead time and effort
• Develop a standardized Stewardship Reporting Portfolio
Health Solutions Enterprise Operating System
• Support maturing business processes by completing a gap analysis of current systems
against MIE/WebChart across multiple Health Solutions business units to enhance
service delivery in the field, back-office and identify the potential to consolidate
systems
• Enterprise system to support key business functions – Scheduling, Billing and
Reporting
Concentra Patient-Centric Health Record
• Provide graduated levels of interoperability between Worksites and Centers to support
a continuity of care health record
11
ERP Solutions
[Enterprise Resource Planning]
12
ERP Solutions: 2010 and Beyond Roadmap
Current Solution Q4 09
Q1 10
Q2 10
Q3 10
Q4 10 Beyond
Corporate
Financials
Oracle
Legal/Risk Management
Stars
Credentialing
Cactus
Accounts Payable
BancTec
Expense Reporting
Concur
Intranet
MyConcentra
MyConcentra 2.0
Facility Management
Other Applications
Facility Master
Lotus Notes, CER, EAF, Access Point, etc.
Business Intelligence
Operational Data Store
Microsoft Analysis Services
Hyperion : Visit Reporting
Financial
Hyperion : Financial
/ Budget & Planning
Unified
Business
13
Intelligence
Strategy
Human Resources
HRIS / Payroll
UltiPro
Learning Management
LearnShare
Incentive Compensation
Callidus
Onboarding
SilkRoad-Red Carpet
Platform Upgrade/Manager Self-Serve
Physician
Therapist
Other
Phase 2
Phase 3
Workforce Management
Kronos: Timekeeping and Scheduling
Performance Management
Performance
Performance
Solutions
Integration
Strategy
Compensation / Merit
13
ERP Solutions
2010 and Beyond Key Strategies
Corporate
Build an application to centrally manage information about Concentra’s facilities
Refresh Concentra’s Intranet site to support more intuitive information sharing
Business Intelligence
Develop unified Business Intelligence Strategy to empower end users with
operational and financial reporting/analysis capabilities
Human Resources
Develop integration strategy across Human Resource Solutions to enable personnel
information sharing reducing multiple places where personnel data is entered and
managed
14
Infrastructure Solutions
15
Infrastructure Solutions: 2010 and Beyond Roadmap
Current Solution
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Beyond
Data Center
DR and BCP Initiatives
Server Virtualization
Virtual proof of concept
Virtualize Servers
Evaluate and Pilot Cloud Based Virtual Resources
Data Replication
Reliance on Tape Backups
Evaluate Options
Disaster Recovery
Successful Test - Updating
Expand, Improve, and Retest
Evaluate Alternatives to SunGard
Network and Telecom Initiatives
Upgrade Clinic Phones
WAN Optimization
Implement Replication Solution
Implement New Solution
Replace Old Phone Solutions and Assist in Clinic Call Triage Solution Development
Evaluate WAN Acceleration and Network Device Security Options
Email Initiatives
Email Archiving,
eDiscovery
Evaluate Cost Effective SAAS Email Archiving and eDiscover
Solutions
Email Regulatory
Compliance and Forced
Encryption
Evaluate and Test SAAS Solutions to Prevent PHI/PII
From Being Emailed Unencrypted
Training and Implementation
Document, Distribute Policies, and
Implement Solution
Integration of Security and
Compliance Solutions
Security
Data Integrity and
Confidentiality
System Monitoring
Enabled, 3rd Party Reviews
Improve Monitoring, DB Logging,
Vulnerability Mgmt, Other Solutions
Security Framework
Implement Framwork and
Policy Documents
Work Closely with Internal Audit,
Privacy and Risk
Compliance
Continue To Improve PCI, HIPAA, and Other Privacy and
Compliance Needs
Data Loss
Prevention
Regulatory
Compliance
16
Identity
Management