IATA CASS
CASS and CASSLink presentation – Tel Aviv
July 20, 2011
Rod Best
Yaniv Sorany
Agenda
1.
2.
3.
4.
5.
6.
7.
CASS Introduction
CASS Rules
CASS Operational Procedures
CASSLink
CASS Products & Solutions
IATA Customer Portal
Q&A
CASS Introduction
3
What is the Cargo Accounts
Settlement System - CASS?
 Industry settlement system
 IATA neutral service
 Serving the industry for over 30 years
 Built on global standards
Pre-CASS:
Complex…..duplicated…..costly…..difficult to manage
Airline B
Airline A
F/Fwder
F/Fwder
F/Fwder
Airline C
F/Fwder
F/Fwder
CASS
Airline A
Airline B
Airline C
IATA CASS OFFICE
F/Fwder
F/Fwder
F/Fwder
F/Fwder
F/Fwder
1.AWB Data
Airlines
2.Invoices
IATA CASS
OFFICE
Frt Fwder
3.Remittances
CASS
4.Settlement
Manager
Local
5.Discrepancies
(Mediator)
Benefits to Forwarders
Simplification
1 invoice
1 payment
Standard Output Documentation
Economies of scale
Improved industry
discipline
Improved dialog
 On-line dispute
 e-output
with airlines
resolution
 Easier reconciliations
CASS Export
Countries
Argentina
Brazil
Bolivia
Canada
Chile
Colombia
Costa Rica
Dominican Rep.
Ecuador
Mexico
El Salvador
Guatemala
Panama
Peru
Uruguay
USA (CNS)
Venezuela
Austria
Belgium & Luxembourg
Bulgaria
Central Europe (CZ, PL, HU, SK)
Cyprus
France
Germany
Greece
Ireland
Italy
Malta
Mauritius
Morocco
Netherlands
Nordics (DK, FI, NO, SW)
Baltics (EE, LT, LV)
Portugal
Romania
Spain
Switzerland
Turkey
United Kingdom
Possible expansion in the
future to:
Ethiopia, India, Russia, Ukraine,
Lebanon
Australia
Bangladesh
Cambodia
Chinese Taipei
Fiji
Hong Kong
Indonesia
Japan
Malaysia
New Caledonia
New Zealand
Pakistan
Papua New Guinea
China People’s Republic
Philippines
Singapore
South Korea
Thailand
Vietnam
Egypt
Gulf (AE, BH, KW, OM, QA)
Israel
Jordan
Kenya
Mauritius
Morocco
Saudi Arabia
South Africa
Tanzania
Tunisia
Uganda
Yemen
CASSLink in 2010, The Export facts
CASSLink EXPORT today:










83 CASS Export Countries
3.823 Airline Representations (+ 10%)
330 General Sales Agents (+ 14%)
18.319 Agent IATA codes (HQ) + 12.139 branches
19.335 Enabled Userid's (+ 16%)
50.330 Loaded billing files (+ 2%)
3.434 Billing period processes (+ 19%)
1.890.850 Fiscal Invoices (+ 6%)
Created 423.760 PDF, 89.839 HOT, 106.116 XLS
285.844 e-signatures
2007
2008
2009
2010
DEC
NOV
OCT
SEP
AUG
JUL
JUN
MAY
APR
MAR
FEB
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
JAN
Total Export UTP’s 2007-2010
Questions
12
CASS Rules
13
If you follow the rules it removes all doubt that
things might go wrong….
Key CASS Rules
Applicable Cargo Agency Conference Resolutions –
 Resolution 851 – Cargo Accounts Settlement System
 Resolution 853 – CASS Import & Terminal Charges
 Resolution 801r – Reporting and Remittance Procedure
 Antitrust Exemption for CASS Israel
Key CASS Manuals
CASS Technical Specifications Handbook
ISSSP Manual
CASSLink User Manual
Questions
17
CASS Operational
Procedures
18
CASS Participants
 IATA Member Airlines
 Non-IATA Airlines
 General Sales & Services Agents
 IATA Cargo Agents
 CASS Participation Details Form.
 Joining Fee – free of charge
 CASS Associate (non-IATA Cargo Agents)




Sponsor CASS Airline
CASS Associate Agreement
CASS Participation Details Form
An Annual fee of CHF 465.00 (joining fee will be waived in 2011)
CASS Billing Period
 Billing Period means a period for which processing take place and
billing report make available.
 There are twenty-four (24) Billing Periods each calendar year. i.e.
two (2) per month.
 The Billing Periods are: 1st to 15th and 16th to last day of month
 In principle billing reports will be available within five (5) working
days after closing of the billing period.
CASS Remittance
 Payment by Agent to CASS for billing of AWB’s, CCA’s and DCM’s.
 The Remittance day is 30 days after closing of billing period.
e.g. for billing period 1-15 Aug, the remittance day is 15-Sep with
good value as published in the CASS Reporting Calendar.
 Payment in Electronic Fund Transfer only.
 Payment in US Dollar only.
CASS Correction Period
 A Correction Period is an additional processing used to correct
billing error in the initial billing production.
 1 Correction Period per Billing Period
CASS Reporting Calendar
Billing Error Procedures
(Pre Billing Query Deadline)
One Agent
Agrees wrong billing charge
One Airline
The correction will automatically be processed in the current period OR it
will be handled by airline’s DCM/CCA.
Billing Dispute Procedures
Pre Remittance
One Agent
disagrees on amount
Billing Dispute Procedure
One Airline
Billing Dispute Procedures
Pre Remittance Dispute
1. Agent to notify the relevant airline up to three (3) days prior the published
remittance date.
2. Agent to notify IATA up to three (3) days prior the published remittance date
by E-Mail to: info.il@iata.org
3. The airline will be entitled to act, exercise its right under the law in relation to
the disputed cargo agent
Sample of CASS Billing Dispute
Agent to notify IATA up to three (3) days prior
the published remittance date.
1. Send e-mail to: info.il@iata.org
2. E-Mail Subject: CASS Dispute
15SEP11 (the remittance date)
3. Attach the billing dispute notification
sent to each airline.
CASS Bank Instructions
Funds transfer to IATA CASS Hinge Account with Citibank Tel Aviv should be in the
form of MT103 (“Single customer Credit Transfer”).
In order to receive full value transfer, the remitting bank must specify the details of
charges as “OUR” in order to remit the Net amount.
The payment should be received to Citibank Tel Aviv via our USD correspondent
Citibank New-York as follows:
Field 56 (Intermediary Institution): CITIUS33
Field 57 (Account with Institution): CITIILIT
Field 59 (Beneficiary customer): 620035173
IATA CASS Hinge Account
Field 71 (Details of charges): OUR
Field 72 (Sender to receiver information): unique identification IATA Code (374XXXX)
Questions
29
CASSLink
30
What is CASSLink?
CASSLink is IATA’s web-enabled solution for global cargo
processing of Airlines documents – Air Waybills and correction
documents (CCA’s & DCM’s) for billing to IATA Cargo Agents
and CASS Associates participation in Cargo Account settlement
System – CASS.
31
CASSLink Set-up for Agent
32
CASS
Operation
Master File
33
Agent Master
File
•
•
•
•
•
•
•
34
Agent Code
Name
Address
Web-site
Contact
Email, etc
VAT
Report
Options
•
•
•
•
35
Hot File
PDF
XLS
Email
recipients
CASSLink
Agent User
Set-up
•
•
•
•
•
36
Unique
Username that
identifies the
Agent and the
User
Email address
CASS
Operations
Individual
functions/servic
es assigned
Agent locations
linked
Questions
37
CASSLink: Getting started
https://casslink.iata.org
The CASS Management will allocate
a Username and Password to all IATA
Agents and CASS Associates.
Secured web-based
platform 24/7
CASSLink Home Page
CASSLink
Output Services
40
CASSLink Output Services
Output Agent
 The Output option allow agents to view the project amount to be
Invoiced and to download his Cargo Sales Invoice and Billing
Statement after the report produced in CASSLink.
 Agent Output reports may be in three (3) formats:
 PDF
 Excel Spreadsheet
 HOT File (text file)
Agent Invoice
42
AWB Data Capture
44
AWB Data Capture - Options
45
CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice
mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight
charge is shown)
VD - Voided AWB
46
CASSLink Output Services
AWB History
 The AWB History option allow agents to search of any Air Waybill
processed in CASSLink.
 Simply enter the AWB number, select the airline and then click
search to find the record.
Sample AWB History screen
Questions
49
CASSLink
Correction Services
50
CASSLink Correction Module
What happens when an agent receives their CASSLink invoice and discovers an error. How
do they request a correction?
The CASSLink Corrections Services module is an important component of the CASS Billing
process. The central component of this is the ability for the agent to request a correction
“Online”.
Airlines have the opportunity to address any correction request in three ways.
1.
Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink
(in the same way as AWB’s), or
2.
Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
3.
Approve a Request for Correction entered by the agent, if on-line corrections have been
activated for the particular carrier.
This presentation follows this third option, from the entry by the Agent, to Acceptance of the
Correction by the Airline.
When a billing error is
identified by the Agent, the
Agent may elect to use the
“Correction Services - Add
Correction” menu to enter a
“Request for correction”
Enter all details – Agent,
Airline, AWB number and
select “New”
Sample Online Correction page
Invoice data (as billed)
is auto-populated in the
“Original/Incorrect”
portion of the
Correction document
Corrected data is
entered by the
agent, including a
“Reason for
Correction” and
taxes, charges etc.
Check the corrected amount
When the correction details have
been entered correctly, select
“SAVE”
Correction
Request is
saved by the
Agent and
waiting for
Airline
response
54
When the Request for
Correction has been Saved
by the Agent, the Airline is
alerted that they have an
unapproved correction
The CASSLink “Home” page
alert to the Airline is only
displayed when there are
Unapproved (Pending)
Corrections awaiting action.
By clicking on this message,
the User is taken to the “View
Corrections” screen
automatically.
The Airline contact will also
be notified by email if the
Correction Request is
Pending overnight
Airline goes to
“View
Corrections” to
view all
unapproved
Corrections
The list may be
sorted by
clicking any
underlined
column
Heading –
Value, Entry,
Agent, AWB etc
Click on “Show”
to see the
correction
request details
Accept: The airline accepts the
online correction and the system
generates the correction record
Reject: The airline refuses the online
correction, and gives a Reason for
rejection
Airline Handled: The airline accepts
but will handle it through its own
cargo accounting system (usually via
billing file)
Amend: The Airline agrees a
correction is warranted, but not with
the amount requested by the agent
Note:
Only a User that has “Approve
Corrections” access in their User
profile can perform these functions
Correction Services – What to do
58
Automatic Approval of Corrections
From 01 October 2009, Resolution 801r has been amended to
allow the provision for CASSLink to “Accept” corrections entered
by an Agent that are not “Actioned” by the Airline before the cutoff date.
What constitutes “Action” by the Airline?
Accept, Reject, Amend or Airline Handled are all acceptable
responses to a correction request.
How Auto-Approval works
Example:
Billing Period processing – 24 Aug, output available on 25 Aug
Query Cut-Off Date – 31 Aug
Airline Response Deadline and Correction Period processing – 7 Sep
Period
End
Agent
Remittance
Agent Query
Cut-off
4 days
Billing Period
processing
4 days
Airline response &
Correction processing
View Corrections
Questions
62
CASSLink Stock Management
“A Global Solution’’
CASSLink Stock Management
 Available to all Airlines and agents participating in CASS
Export
 Activation is straightforward and simple
 The service is available 24 x 7
 Airlines control the allocation of their Stock numbers
 Airlines pay to use Stock Management, for Agents it is
free
Advantages of using Stock Management
No more last minute phone calls to Airlines requesting
NAWB numbers
No more lost fax’s requesting or advising NAWB
numbers over the telephone
No limitation on system access for Users
Set-up by Airlines based on customer
usage/requirements
Stock Management
Getting Started…what does the Agent need to do
 Nominate email contact (up to 3) for stock allocation
 Contact you CASS airline for activation
 Request AWB stock where the airline has entered a “Standard
Allocation” to the appointed agent
Agent Requests Stock
Email notification to Airline and Agents
Questions
72
CASS Products and
Solutions
CASS Output Reports
HOT and XLS
CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this
file was made available to all users on a magnetic tape floppy
disk. The term as stuck and the universal generic term for the
flat or text (.txt) billing file is HOT file.
The HOT file is used by agents to reconcile the billing data in
the accounting system.
The HOT file can be emailed to a nominated email address, or
download form CASSLink.
The resulting HOT file output contains a string of data as below:
75
Sample HOT File
76
CASSLink – Excel File
In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel
format) file is also available to agents.
The XLS file contains Billing and Invoice summaries.
The resulting XLS file output contains a string of data as below:
77
Sample XLS File
78
CASS Route Analyser
Understand your business and your markets
CASS Route Analyser
Understand your business and your markets
CASS Route Analyser
Understand your business and your markets
CASS Route Analyser
Understand your business and your markets
CargoLink
The Cargo Industry
Business Directory
Are you Listed?
CargoLink
The Cargo Industry
Business Directory
Are you Listed?
CargoLink
Are you Listed?
Questions
86
IATA Customer Portal
IATA Customer Portal
The IATA Customer Portal provides you with a single point of access to
information on Cargo Agent Accreditation and CASS Operation.
Visit our Resource Center for manuals, calendar, reporting of standards,
administrative forms and other useful information.
For further information, kindly Log an Enquiry in our Customer Portal and
this enquiry will be answered with the highest priority by one of our
representatives.
International Air Transport Association
Trade Tower Building, 8th Floor
25 Hamered Street, Tel Aviv
Customer Portal: http://www.iata.org/cs
E-Mail: info.il@iata.org
Customer Portal web-page
Thank You!