Mass Rollout in Finland
A Service Provider Perspective
May 2013
Finnish Regulation Framework
Hourly values and smart metering
● Hourly measurements daily delivered for > 80% of max 3x63A by
1st of January 2014
Balance settlement more exact and efficient
● Balance settlement based on hourly measurements
Introducing demand response to the electricity market
● Technical platform for new electricity products and services
More efficient change of supplier process
● Fully automated process initiated from the web
Regulation to drive energy saving
● Consumption reporting in invoice, web and possibility for inhome displays (real time interface)
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Fortum AMM Program with Telvent
2008
RFP
out
2009
2010
2011
2012
2013
Phase 1
RFP production and preparations
Phase 3
Phase 2
SP selection and Process & IT preparations
Phase 4


Contract

Pilot Rollout
Start

Main Rollout
Start
2015
AMM Rollout and Process&IT implementations
Long-term AMI Operation & Maintenance contract
Main Rollout
Closed
Project
Closed
3
2
1
2014
4
1
RFP
out

2
4
3

Contract
Pilot Rollout
Start
Main Rollout
Start
Main Rollout
Closed
Project
Closed
•
Telvent is the Service Provider for Fortum Finland (630k meters) and Fortum Norway
(100k meters), complete outsourcing of AMI services for both rollout and operation
phases
•
Deployments based on Telvent´s Titanium Smart Metering IT solution and Echelon´s
NES system software and smart meters
•
Eltel Networks in Finland and OneCo in Norway as field installation partners
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3
Vattenfall Amrelva3 with Telvent
2005
RFP
out
1

2006
2007
2008
2009
2010
Phase 1
RFP production and preparations
Phase 3
Phase 2
SP selection and Process&IT preparations
Phase 4

Contract

Pilot Rollout
Start

Main Rollout
Start
Main Rollout
Closed

Project
Closed
2011
2012
AMM Rollout and Process&IT implementations
Long-term AMI Operation & Maintenance contract

3
2
4
•
First outsourced AMI project in Europe (started in 2006)
•
Telvent is the Service Provider for Vattenfall Amrelva3 (620k meters),
complete outsourcing of AMI services for both rollout and operation phases
•
Rollout completed in June 2008, now in Operations phase
•
Deployments based on Telvent´s Titanium Smart Metering IT solution and
Echelon´s NES system software and smart meters
Eltel Networks and Vattenfall Service as field installation partners
•
Schneider Electric
2017
4
Managed Services Contract
Service Provider responsibilities
● SP assumes the complete responsibility of executing
the rollout, according to agreed timeplan
● SP has the responsibility to maintain the metering
infrastructure and ensure the delivery of readings
and remote operation services according to agreed
SLAs
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What´s AMI Managed Services?
Why this model ?
Utility
•
Unique project in utility life
•
Reduce risk
•
Reduce costs
•
Increase functionality and
features
Service
Provider
Meter
Vendors
WAN
provider
Field
Services
Hosting
Logistics
VPN
Tunnel
GPRS
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Internet
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Fortum´s choice for AMM Finland
as Service Provider
NES
System
Sw
CIS
Integration layer
Titanium
AMI
Management
WFM
DMS
OMS
EDM
Work order
management
system
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CIS = Customer Information System
WFM = Workflow Management
EDM = Energy Data Management
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Rollout Services – Keys for Success
•
Purchasing and logistic, from factory to customers´ homes
•
Installation planning and actual meter change according to time
plan
•
Well prepared installation instructions, process automation is a
must to handle meter change work orders
•
Customer communications should not be neglected to get a smooth
rollout at full speed
•
Monitoring of the meter communication to ensure each installation
area achieves high performance level
•
Fast verification and identification of non-working devices to trigger
clean-up activities
Utility should leverage field visits for data quality improvements
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8
Rollout at Full Speed
2012
450,000
Accumulated Contractual Installations
Total Performed Installations, Actual
400,000
Total Performed Installations, Forecast
Activated meters, Actual
Activated meters, Forecast
Planned SAT approvals
350,000
SAT Approved Meters, Actual
SAT Approved Meters, Forecast
300,000
250,000
200,000
150,000
100,000
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Operation Services based on SLA
•
Hourly meter reading services for both residential and industrial sites
•
Monthly meter reading service
•
Scheduled meter readings for customer move in/out and change of
supplier
•
On-demand meter status via web interface to allow on-the-fly checks
•
Power quality services: voltage sag and surge, overcurrent, reverse
energy,….
•
Services to deliver alarms/events to DMS: phase loss, phase rotation,
restoration checks, meter ping,…
•
HAN services: IHDs, load control, messaging to customer,…
Keys to manage those services
•
•
•
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Field services, when required, to reach the agreed SLA
High performance metering technology
Operational routines and procedures to be setup and run by the
Service Provider
10
Service Roadmap with a Release Plan
2009
• Setting up the smart
metering platform
• Basic services to
ensure meter rollout
and basic meter reading
services (monthly and
scheduled readings,
tariff changes,…)
• Implementing services
for outage management
and power quality
• Software fuse service
• Remote connect and
disconnect service
• Hourly values service
for sites > 63A
Schneider Electric
2010
2011
2012
2013
2014
Rollout
Release
Operations
Release
Hourly
Measurement
Release
• Daily delivery of hourly
meter readings for
residential customers
• New services to
process and report
alarms and events
• AMI integration with
Distribution
Management System
Remote
Operations
Release
Regulatory deadline
2008
• Home Area Network services based
on C-Band and ZigBee technologies
• In-Home Displays
• Demand response programs
• Dynamic load control
11
The Smart Metering Platform
Titanium
Asset
Management
Rollout Support
Remote
Operations
Services
Delivery
A Complete Integrated Enterprise System
• Customer site
information
• Devices linked to
sites
• Devices
inventory
• Low voltage
topology
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• Work order
deployment
lifecycle
• Performance
level
• Installation
status SLA
reports
• Remote
operation of
customer
connectivity
• Devices reconfiguration
• Firmware
upgrade
• Daily and hourly
readings
• Outages and
power quality
• Events analysis
• HAN services
management
• SLA follow up
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The Integration Architecture
Work Order
Management
System
MDM
Customer Care
(CIS)
DMS
GIS
Titanium Integration Bus
Metering services
Services provided to customer, normally customized
Titanium Baseline
Standard core functionality to perform basic asynchronous
operations and the head-end management
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13
Our Offering in Smart Metering
• Rollout project management and system support
• AMI managed services for both rollout and operation phases
• Complete outsourcing for smart metering system operation and
maintenance, proven compliance with demanding SLAs
• Taking the responsibility to collect and deliver meter values
with agreed SLAs – Meter reading services
• Maintenance and support of the infrastructure – Field
operation services
• AMM remote operation services
• Extended services (Home Area Network, multiutility,…)
Providing our system integration expertise to leverage
Smart Metering as a key component of the Smart
Grid
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14
Make the most of
your energy™
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