GFIS Commerce Applications
Introduction
Doing Business Online with ABB
© ABB Group
April 13, 2015 | Slide 1
About GFIS Application Operations

ABB Group Function Application Operations offer professional
operational services for group and global applications. Examples of
operational services include:

Functional support provided by service desk

Maintenance and development Management by Applications
Operations

Operations Management utilizing shared infrastructure,
standardized tools and processes

Objective is to make application ownership, management and
operations easy for the businesses

Operational processes and procedures are based on de-facto
standards as Information Technology Infrastructure library (ITIL,
British standard institute) and Microsoft Operations Framework
(MOF)

Services are offered on demand and relevant services for each
application are agreed upon between application owner/process
owner and Application Operations, confirmed via SLA (Service
Level Agreement) or OLA (Operations Level Agreement)
© ABB Group
April 13, 2015 | Slide 2
ITIL processes
Microsoft Operations
Framework
About GFIS Commerce Applications

Helping ABB to increase Efficiency and improve
customer enjoyed Quality while thereby creating
competitive Advantage with the aim to support
Profitability improvements based on proven Results.

BOL - Business Online

POL - Parts Online

OMS - Order Management Services
In scope SOX since 2006

© ABB Group
April 13, 2015 | Slide 3
eRepair - Repair Process (Added to Portfolio in 2009)
Business Online - Key Business Drivers




© ABB Group
April 13, 2015 | Slide 4
Efficiency in Bid & Proposal process

RFQ from customer can be forwarded all the way to factory

Quotes built up on RFQs with full tracking of history
Efficiency in the ordering process

Price and Order data available in quote, no re-entering of data

Orders distribution to each units ERP eliminating double order
entry
Improve customer response time

Enable LDUs and Regional Sales office to work more
independent

Reuse of content in the demand chain (quote, frame
agreements)
Increased quality of service and supply to customer

No mismatch in order content, same in all instances =>
delivered as ordered

Customer has complete insight to offering and order status
through abb.com
Business Online - Functionality Overview














© ABB Group
April 13, 2015 | Slide 5
24/7 Access
400,000 Products
Extensive Product Search
Product Images & Documentation
My catalog functionality
Company catalog functionality
Access to ABB configurators
Real-time stock availability
Customer Specific Pricing
Order Booking
Request for Quotation
Quotations handling
Frame agreements
Single Sign-On













Purchase Order
Credit Card Payment Options
Emergency Order Processing
Order Tracking
Past Order Details
Automated Email Notification
Fault Analysis for Repair Orders
Warranty, Repair, Exchange and
Refurbished Service Orders
Request for Order Change
Real Time Shipment Traceability
Mobile device connectivity
Online approval workflow
Instant Messaging
Business Online - Architecture

Implementation scenario name for standard ABB Group
applications and ABB Division specific applications with
customer front end

Scope/Processes: Specification – Front End Configuration,
Pricing Calculations, RFQ & Quotation Handling, Order
Management, Order Change Handling

Products included: Configurable products, Smaller systems,
Add-ons, Parts, Local products, etc.
ABB Group Applications
BusinessOnLine
Division
Applications
© ABB Group
April 13, 2015 | Slide 6
ABB
Products
Product
Configurator
Order Management System
WebConfig
Forwarder app
Installed base
ABB
Library
ERP
PU
ERP
ERP
ERP
ERP
SU
ERP
Local Units ERP (i.e. OsA Country ERPs)
Business Online – Metrics 2008
© ABB Group
April 13, 2015 | Slide 7

38.3% higher revenue compared to 2007 (371 MUSD)

10.0% lower orders compared to 2007 (32,000)

3.3% higher order lines compared to 2007 (80,000)
© ABB Group
April 13, 2015 | Slide 8