Group Commerce Applications
Introduction to Doing Business Online
and Web Front End Applications
© ABB Group
April 8, 2015 | Slide 1
Web Front End Application Services
Supporting Services &
application modules
Official Services
Helping ABB to increase Efficiency and improve customer enjoyed Quality while
thereby creating competitive Advantage with the aim to support Profitability
improvements based on proven Results.
© ABB Group
April 8, 2015 | Slide 2
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BOL – Web Front End Application Services
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POL – Parts Online
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OMS – Order Management Service
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ServIS – Installed Base Management
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RAP – Remote Access Platform
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WMS
– Warehouse Management System
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Price Engine
– Central Price Engine for global pricing management
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CAM
– Common Authorization Management Application
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Buyer Module
– New SOL module, Web interface for Buying Units
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Supplier Module – New SOL module, Web interface for Supplying units
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eRepair
– Online Repair process management
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DW/ Cognos
– Central DW for BOL, OMS, WMS reporting
„Group EAI“
– Integration for Commerce Applications
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Sales&Ordering Transactional services
BOL, POL, OMS in scope SOX since 2006
Installed base services
Business Values by BOL
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© ABB Group
April 8, 2015 | Slide 3
Efficiency in Bid & Proposal process
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RFQ from customer can be forwarded all the way to factory
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Quotes built up on RFQs with full tracking of history
Efficiency in the ordering process
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Price and Order data available in quote, no re-entering of data
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Orders distribution to each units ERP eliminating double order entry
Improve customer response time
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Enable LDUs and Regional Sales office to work more independent
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Reuse of content in the demand chain (quote, frame agreements)
Increased quality of service and supply to customer
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No mismatch in order content, same in all instances => delivered as ordered
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Customer has complete insight to offering and order status through abb.com
BOL Functionality overview
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© ABB Group
April 8, 2015 | Slide 4
24/7 Access
400,000 Products
Extensive Product Search
Product Images &
Documentation
My catalog functionality
Company catalog functionality
Access to ABB configurators
Real-time stock availability
Customer Specific Pricing
Order Booking
Request for Quotation
Quotations handling
Frame agreements
Single Sign-On
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Purchase Order
Credit Card Payment Options
Emergency Order Processing
Order Tracking
Past Order Details
Automated Email Notification
Fault Analysis for Repair Orders
Warranty, Repair, Exchange and
Refurbished Service Orders
Request for Order Change
Real Time Shipment Traceability
Mobile device connectivity
Online approval workflow
Instant Messaging
Do something views, Supplier and
Buyer modules
BOL in a Division eBiz architecture
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Implementation scenario name for standard ABB Group applications and ABB Division
specific applications with customer front end
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Scope/Processes : Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order
Management, Order Change Handling
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Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc.
ABB Group Applications
BusinessOnLine
Division
Applications
ABB
Products
Product
Configurator
Order Management System
WebConfig
Forwarder app
Installed base
ABB
Library
ERP
PU
ERP
ERP
ERP
ERP
SU
ERP
Local Units ERP (i.e. OsA Country ERPs)
© ABB Group
April 8, 2015 | Slide 5
Overall picture – Online enabled business processes
User name
RFQ, RFC, Order
Customer
External user
Quote, Order Status
Customized offering
Product data visibility
Supplier interaction
FE Sales*
ABB Internal user
e.g. ES
RFQ, RFC, Order
Quote, Order Status
Factory**
ABB Internal user
e.g. DE
Bid&Proposal efficiency
Order admin efficiency
Regional sales price mgmt
Bid&Proposal efficiency
Order admin efficiency
Customer price mgmt
Order, Order confirmation, Order status change, change order
Customer
ERP
(customer purchasing
system)
Order Management System
Price Engine, Product Order data distribution,
Order routing, Lead time distribution, Reporting
Group EAI
EDI Order
Order, Order confirmation, Order status change, change order
*
Front End Sales / Sales (Selling) Unit /
Systems Unit / Project Unit
** Factory / Production Unit/ Distribution Center /
Global Product Group
© ABB Group
April 8, 2015 | Slide 6
OsA ERP
OsA ERP
Country/Region
Country/Region
Sales Unit
e.g. ES
Production Unit
e.g. DE
© ABB Group
April 8, 2015 | Slide 7