SUGAM
(Single Window System)
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A FIRM STEP TOWARDS GOOD GOVERNANCE
SUGAM for Service Delivery
- Stand-alone Application
- Web based Monitoring
Proposed Implementation at
District Collectorates
&
Tehsil Offices
INTRODUCTION
Before Single Window System
Collectorate
Citizen
Tehsil
Mediator
Treasury
After Single Window System
Collectorate
Single
Window
Tehsil
Citizen
Treasury
SALIENT FEATURES OF SUGAM
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Software designed to deliver according to administrative
procedure
Solution to all technical problems
All formats are legally vetted
Provision for confidentiality and authorized user interface
Printed receipts to applicants
Accuracy
Time bound delivery of service with Transparency
Robust in-built monitoring system
Improved performance by staff
Procedural simplification by reducing paper/file work
The Basket of Services through SUGAM
SUGAM SERVICE
TIME COMMITMENT
1.Preparation of Domicile Certificates
1 Day
2.Preparation of SC-ST Certificates
1 Day
3.Preparation of OBC Certificates for Central and State level
1 Day
4.Preparation of Special BC Certificates State level
1 Day
5.Permission Letter for Birth and Death Certificate
1 Day
6.Arms Licenses Renewal
30 / 60 / 90 Days
7.Solvency Certificate
5 Days
SUGAM SERVICES …continued
SUGAM SERVICE
TIME COMMITMENT
8.Demarcation of Land
15 Days
9.Mutation of Agricultural Land (Rule 141)
30 Days
10.Copy of Old Record
7 Days
11.Copy of Current Record
3 Days
12.No Dues Certificate
1 Day
13.Old Age/Widow/Physically Handicapped Pension
15 Days
14.NOC for Electricity Connection
1 Day
15.Miscellaneous Applications
21 Days
THE SUGAM SINGLE WINDOW PROCESS
WINDOW 1
COMP.
OPERATOR/LDC
LDC
LDC
WINDOW-2
WINDOW 3
UDC- SW INCHARGE
Timings : * 09:30am -1.00pm for submitting applications
– * 3.00 pm to 6.00 pm for collecting certificates/documents/reports
Applicant gives his application form at Window 1 & 2
The LDC summarily looks through the papers If there is any patent and apparent
shortcoming the paper is immediately returned for rectification
Conti…
THE SUGAM SINGLE WINDOW PROCESS……..
If found okay the application form is handed over to the computer operator who enters the
service type, name and generates the slip which heaving proposed date of delivery
Computer Operator gives the Applicant a slip and sticker copy of the same receipt is stuck
to the application and handed over to the UDC/SW Incharge
The SW Incharge minutely goes through the application. If any shortcoming is found then
the appropriate remarks are made and the application is kept in the ‘Incomplete’ tray
otherwise it is temporarily kept in the ‘Complete’ tray
At 3.00 PM, the operator enters the information of all the applications in the ‘Complete’ tray
and takes out printouts of the Certificates. This process can also be carried throughout the
day whenever the opportunity arises
The completed Certificates alongwith the attached documents are sent to the desk of the
designated officers in a ready for signature state.
Alongwith the certificates, an automatically generated cover letter is also sent with the
details of the applications. This is to serve as an office record of the concerned officer. A
copy of the same is maintained at the Sugam SW
Conti…
THE SUGAM SINGLE WINDOW PROCESS……..
The designated officer prepare the certificates, documents or compliance report and deliver it before the
stipulated time of service delivery
On the stipulated time of service delivery, as mentioned in the client’s receipt, the certificate, document or
compliance is delivered to the citizen on production of deposit receipt
The SWS has an inbuilt continuous monitoring system. These reports bring about the progress in terms
of number of applications received, desposed, pending with in time limit and pending beyond time limits
DOMICILE CERTIFICATE
Requirements:
• Application form in prescribed format.
• Affidavit in prescribed format on pie paper.
• Educational documents detailing last ten years of studies.(if educated)
• Documents indicating continuous residence for 10 years – voter list,
electricity/water bill etc.
• Ration card photocopy attested by gazetted officer.
• Application form to be attested by
Sarpanch and Patwari (for Rural)
Nagar Nigam/Palika - Parshad/Member (for Urban)
• Application form attested by two gazetted officers (rural and urban)
• Three Passport Size Photographs
OTHER BACKWARD / SPECIAL BACKWARD CLASS CERTIFICATE
Requirements:
• Affidavit on pie paper in prescribed format.
• Application form to be certified by
Sarpanch and Patwari for Rural area
Nagar Nigam/Palika – Parshad/member and gazetted officer for Urban area
• Income certificate and copy of jamabandi (for those above land ceiling limit)
• For government servants, DDO’s certificate in prescribed format.
• Caste by Birth Certificate photocopy attested by gazetted officer
• Domicile certificate photocopy attested by gazetted officer
• Patwari’s report
• Attested photocopy of Ration Card
• Three Passport Size Photographs
SC/ST CERTIFICATE
Requirements:
• Application form in prescribed format attested by one gazetted officer.
• Affidavit in prescribed format on pie paper
• Ration card photocopy attested by gazetted officer.
• Application form to be attested by
Sarpanch for Rural
Nagar Nigam/Palika - Parshad/Member for Urban
• Caste by Birth Certificate
• Patwari’s report
• Four Passport Size Photographs
Old Age/Widow/Physically Handicapped Pension
Requirements:
• Application form in prescribed format.
• Certificate of Annual Income
• Age Proof
• Death Certificate of husband for Widow
• BPL card photocopy attested by gazetted officer
• Physically Handicapped certificate photocopy attested by gazetted officer
• Affidavit of guardian if handicap is minor regarding income of applicant
• Ration card photocopy attested by gazetted officer.
• Report of Sarpanch and Patwari (for Rural)
• Report of Nagar Nigam/Palika - Parshad/Member and Inspector- Nagar Nigam/
Palika (for Urban)
• Five Passport Size Photographs
Permission Letter for Birth and Death Certificate
Requirements:
• Affidavit in prescribed format on Rs 10 non judicial paper and its photocopy
• Proof of Birth Date or Death Date
• One Passport size photograph
Other Services
Requirements:
• Application form in prescribed format
• Fees If required
in form of revenue stamps
THE SUGAM RECEIPT ..promoting
accountability and service delivery
THE SUGAM DELIVERY…SC/ST Cast Certificate
Other Backward Classes Certificate
Central Other Backward Classes Certificate
Special Backward Classes Certificate
Domicile Certificate - 1
Domicile Certificate - 2
Solvency Certificate
Old Age/Widow/Physically Handicapped
Pension Letter to RI for report
Mutation of Agricultural Land (Rule 141) Letter to
Patwari for report and action
UIT/JDA 90 B Letter to Patwari for report and
action
Income Certificate
A SUGAM COMMITMENT ON DISPLAY AT A TEHSIL
HEADQUARTER ..
BENEFITS TO CITIZENS
•Time bound service delivery
•Single point interaction
•Time and Cost Savings
•Guarantee of service delivery in a hassle-free
manner
•Objectivity
BENEFITS TO GOVERNMENT
•Better deployment of resources
•Better Service Delivery and Higher Citizen Satisfaction
•Enhanced effectiveness through better monitoring
•Enhanced efficiency through timely compliance
•Accountability and Transparency promoting Good
Governance
•Development of a reliable Decision Support System
Infrastructural Requirements
• Room Space of approx 400 Sq. Feet with provision
for 4 window counters.
• Site preparations as per specifications
• Computer equipments & LAN
• Counter furniture
• Office furniture for back end operations including
tables, chairs and storage
• Display board
• Personnel to man the Counters.
Proposed Layout for SUGAM Centre
Counters
Notice Board regarding details of
each service
Sign Board of SUGAM Centre
Peak Time Arrangement
Application
Receipt and slip
generation
LAN
Device
Data Entry of
details of
application and
generation of
certificate
SUGAM AT JODHPUR DISTRICT HEADQUARTERS
INAUGURATION OF SUGAM Centre
SHRIGANGANAGAR
BARMER
INAUGURATION OF SUGAM Centre AT TEHSILS
AND SUB-TEHSILS
SUGAM Centre AT TEHSIL PHALODI
Winners
CSI-Nihilent e-Governance Awards
Recognizing e-Government Initiatives in India
12 SINGLE WINDOWS DELIVERING CITIZEN SATISFACTION IN
JODHPUR DISTRICT …
Thank You ...