Energy Transmission and
Distribution Services
Business unit presentation
© Siemens AG 2009
Energy Sector
Content
 Organization
 Mission and Vision
 Portfolio / Market
 Challenges and Chances
© Siemens©AG
2010. All rights
Siemens
AGreserved.
2009
Page 2
T&D Services 2010
Energy Sector
Organization
Siemens Energy Sector - Answers for energy supply
Energy Products and Solutions - in 6 Divisions
Oil & Gas
Page 3
Fossil
Power
Generation
T&D Services 2010
Renewable
Energy
Energy
Service
Power
Transmission
Power
Distribution
© Siemens AG 2009
Energy Sector
Organization
T&D Services Portfolio
T&D Sales
17 Service Centers
Asset Services
(AS)
 Network Services
 Service Projects
 Monitoring Diagnostics and
Cable Services
 Transformer Services
 Switchgear and Field
Services
CEO: Dr. A. Heine
Page 4
T&D Services 2010
Metering Services
(MS)
 Smart Metering/MDM
 Grid Metering
 Commercial & Industrial
Metering/Energy
Management
 Smart Grid & Electric
Vehicle Metering
 Operational Services
Management
Power Technologies
International (PTI)
 Network Consulting
 Software Solutions
 Power Academy TD
CFO: Ms. G. Sturm
© Siemens AG 2009
Energy Sector
Organization
T&D Services – our approach to the market
Our international Service Center structure provides market access locally
SC Scandinavia
SC International
SC Netherlands
SC Germany
SC UK
SC Iberia
SC USA
SC France
SC Mesoamérica
SC Italy
SC Austral Andina
SC CEE
SC South Asia
SC Brazil
SC Middle East
SC Africa
Local presence in 33 countries
Page 5
T&D Services 2010
SC Pacific
© Siemens AG 2009
Energy Sector
Organization
T&D Services within the Energy Conversion Chain
Asset
Services
(AS)
Metering
Services
(MS)
Power
Technologies
International
(PTI)
Page 6
T&D Services 2010
© Siemens AG 2009
Energy Sector
Content
 Organization
 Mission and Vision
 Portfolio / Market
 Challenges and Chances
© Siemens©AG
2010. All rights
Siemens
AGreserved.
2009
Page 7
T&D Services 2010
Energy Sector
E D SE Mission and Vision
Mission
We provide Expert Solutions & Services for Energy Networks
Vision
We will set the Market Benchmark for Solutions and Services enabling
the Networks of the Future
Page 8
T&D Services 2010
© Siemens AG 2009
Energy Sector
Content
 Organization
 Mission and Vision
 Portfolio / Market
 Challenges and Chances
© Siemens©AG
2010. All rights
Siemens
AGreserved.
2009
Page 9
T&D Services 2010
Energy Sector
Portfolio
Asset Services
 Network Services
 Service Projects
 Monitoring Diagnostics
and Cable Services
 Transformer Services
 Switchgear and Field
Services
 Network Services
Remote Diagnostic Centre
Grid Integration
WP
Service T&D
equipment WP
Trafo Servies
 Substation (S/S) Services
 Product-related Services
Maintenance,
Spare Parts,
Refurbishment,
Upgrades,
Extension
MV Retrofit
O&M
(e.g. HVDC
Link)
Our Strengths
 Supplied more than 4.000 Medium Voltage retrofit trucks over 5 years
 Repair and maintenance of more than 3.000 High Voltage bays per year
 More than 30 Operation & Maintenance contracts effective
 More than 150 service contracts effective
 Supplier for condition monitoring solutions for installed and new substation assets
 Remote Diagnostic capabilities for all kind for network assets
 Brand responsibilities:
 Siemens (International), Reyrolle (UK); Merlin Gerin (France); Magrini Galileo (Italy),
Elin Holec High Voltage (Netherlands), Allis Chalmers (USA)
Page 10
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
Asset Services
Requirements
O&M Reference
Moyle Interconnector is a 500 MW High-Voltage direct current
(HVDC) Link between Scotland and Northern Ireland
 Service and Maintenance contract to secure functionality of
HVDC-connection
 Maintenance management and asset reporting
 Computerized maintenance management system
 Spare parts management
 Outage planning and Safety management
 24/7 365 days a year on-call support, need for immediate on-call
help in the case of a fault situation
Customer Benefits
 Customers process house is validated and verified by our expert
system, to increase reliability and quality of link
Customer:
National Grid
Moyle Interconnector
Country: UK and Ireland
Page 11
T&D Services 2010
 Reduce operational expenditures of network
 Allows for faster detection of problems with the link
© Siemens AG 2009
Energy Sector
Portfolio
Asset Services
Requirements
Reference
Remote Diagnostics Service Center
 Monitoring of the equipments´ and plants´ condition
 Parameters measurements and recording of alarms, events …
 Equipment operations
 Reporting and data storage
Customer Benefits
Currently are 14 wind farms
connected
Page 12
T&D Services 2010
 Improvement of service quality
 Reduction of manpower costs of interventions for false signals and
alarms
 Optimization and reduction of costs of maintenances
 Reduction of shutdown times of power plants
© Siemens AG 2009
Energy Sector
Portfolio
Metering Services
 Smart Metering/MDM
Grid Metering
 C&I/Energy Management
 Grid Metering
 Smart Grid & EV Metering
I&C Metering
Smart Metering
 Operational Services
Our Strengths







Operating a portfolio of 10,000,000 customers in the UK
Performing over 150,000 field jobs per day in the UK
Consult, design, build and operational services for traditional and smart metering
Sole provider of gas prepayment metering services in the UK
Full domain expertise across all aspects of utility process and systems integration
Class-leading partnerships with eMeter, L&G, SAP, IBM, Software AG
Recognized partner for Meter Data Management implementation
Page 13
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
Metering Services
Requirements
Reference
 Support the customer adapting the MDMS to the newly defined
process landscape and existing infrastructure of a metering service
provider
 Provide core components for meter data acquisition and an
advanced meter data management system
 Meet all requirements of the German Energy Management Act
(monthly billing; provision of load-variable, daytime dependent
tariffs)
 Provide a reliable, proven and scalable MDM System
Customer Benefits
 Innovative smart metering solution for meter data acquisition and
data management
 Holistic solution based around the meter data management system
(MDM)
 Enables the customer to expand its position as an independent
metering services provider in a liberalised metering market for up to
3 million meter points
Customer: Umetriq
Country: Germany
Page 14
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
Metering Services
Requirements
Reference
 Design, build and installation of high-accuracy metering systems for
offshore and onshore connection of a 504MW wind farm located 26Km
off the English coast.
 140 3.6MW wind turbines, across two sites, are connected via three
132KV cables to a new substation at Sizewell in Suffolk.
 Metering system comprised of 16 COP2 0.5s metering circuits in the
offshore substation linked to 3 circuits at the on shore substation.
 Requires delivery of full onshore and offshore provisioning service.
Customer Benefits
Customer
Benefits
 Exceptional reliability and accuracy over installed lifetime.
 Provides robust, low maintenance, high redundancy solutions with
options for remote monitoring and diagnostics.
 Depth of functionality provides Dynamic System Monitoring (DSM),
Customer: Airtricity
Country: The United Kingdom
Page 15
T&D Services 2010
Quality of Supply (QOS) indications, revenue metering and fault
recording.
© Siemens AG 2009
Energy Sector
Portfolio
Power Technologies International
 Network Consulting
 Software Solutions
 Power Academy TD
Network
Consulting
Software
Solutions
Power Academy
T&D
(Training)
Our Strengths
 Operate worldwide on a manufacturer neutral basis
 Global market leader in network consulting and software solutions for power system
analysis and design with the competence in system planning, power system dynamics,
power quality and protection
 Network Consulting: 550 consulting projects per year
 Software Solutions: 1.500 SW customers
 19 locations in 15 countries worldwide
Page 16
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
Power Technologies International
Siemens Power Academy TD
Scheduled or customized trainings…..
 for Transmission & Distribution Systems incl. Smart Grids
 at Power Academies or Customer Sites
 locations worldwide with more than 13.000 trainees per year
Scope




Single courses and workshops: theory, practice, combination of both
Competence Development Programs
Certification of different knowledge levels
Training Packages: Technology & Business; various technical
disciplines
 Assessments of technical personnel
Customer Benefits
 Improving grid operation by leveraging all product features
 Increasing operational safety by building experience in practical
exercises
 Supports technical decision making
 Professional course execution in small groups
 High practical relevance by interactive integration of real case studies
Page 17
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
Power Technologies International
Description
Case Study
Comprehensive network study for grid interconnection
and offshore wind farm network
 Network structure and neutral grounding scheme
 Power flow calculations
 Short circuit current calculations
 Protection system design and relay coordination
 Design of earthing system
 Analysis of harmonics
Customer Benefits
Customer
Benefits
Customer: Lillgrund Wind Farm
Country: Sweden
Page 18
T&D Services 2010
 Optimum design for offshore wind farm network and
grid interconnection
 Technical performance meeting all requirements
 Economic optimization for given technical specifications
 Safe operation standards
 Reliability in operation
© Siemens AG 2009
Energy Sector
Portfolio
Power Technologies International
Description
Case Study
PSS® Product Integration: PSS®E + MOD® + PSS®ODMS Software
Comprehensive enterprise network modeling solution for both Planning
and Operations network model data
 Creation of an entirely new PSS®ODMS module
 Project Modeling, for interactively managing planned network projects in
advance of commissioning and exporting future cases to PSS ®E upon demand
 Migration of base model and planned project data from Powerlink’s legacy
system into PSS®ODMS
Customer Benefits
Understand the Past with ODMS + PI Historian
 Re-enact the sequence of events in the network
 Investigate how to avoid future contingencies
Manage the Present with ODMS + EMS/SCADA
 Improve reliability though CIM/XML format real-time data from multiple
EMS/SCADA systems
Customer: Powerlink
Country: Australia
Page 19
T&D Services 2010
Secure the Future with PSS/E + MOD
 Model, preview and verify planned network changes in advance of
commissioning
 Identify the system reliability limits and plan for reinforcements
© Siemens AG 2009
Energy Sector
Portfolio
Energy Customer Support Center
Mission
Portfolio
 Ensuring availability 24h
a day
 Central contact for all
questions concerning
Energy Sector
 Ensuring responsiveness
 Boosting customer
satisfaction
 Call Center operation (ECSC)
 Dispatch competency (Energy, Siemens)
 Customer Support Management (CSM) database
 First-Level-Support / Back office
 Contract customer assistance
 Emergency process
 Complaint and escalation management
 Outbound surveys
 Evaluations
Process
Energy Customer Support
Customers
Support
Agents
Experts in
BUs/Regions
st
central
1 -level
1st-Level,
central
Customers
decentralized 2nd-level
CSM database
ECS steering committee
Energy Guideline Customer Support
Page 20
T&D Services 2010
© Siemens AG 2009
Energy Sector
Portfolio
T&D Services’ comprehensive portfolio supports
Siemens’ global environmental initiatives
Design of
Transmission
Network for
MASDAR by
PTI Consulting
Team
Remote Service
offerings to predict
and avoid complete
failures up to
blackout situations
Meter Data
Management
implementation
as one core
element of
Smart Metering
O&M, performance
contracting
of T&D systems
for renewables
(windfarms, solar,
small hydro)
System
Analysis and
Consulting by
PTI
Page 21
T&D Services 2010
Different kinds of
SF6 services to
avoid drastic green
house
consequences
(e.g. evacuation
monitoring and
training)
Bild
© Siemens AG 2009
Energy Sector
Markets
Strongest markets for T&D Services –
still traditional economies
Contribution of clusters to World SE Market 2008
Major markets
USA
North West
Europe
South West
Europe
Germany
Pacific
Drivers for ‘T&D services’ specifics
Future market trends
 Size of installed base
 Operation & Maintenance for Renewables
 Maturity of installed base (>30 years)
 eCar Infrastructure
 Technical knowledge of staff
 Consulting Network Services
 Market liberalization
 Retrofit Solutions
 Service mentality
 Smart Metering Services / Smart Grid
Page 22
T&D Services 2010
© Siemens AG 2009
Energy Sector
Content
 Organization
 Mission and Vision
 Portfolio / Market
 Challenges and Chances
© Siemens©AG
2010. All rights
Siemens
AGreserved.
2009
Page 23
T&D Services 2010
Energy Sector
Challenges and Chances
Future energy supply and related challenges
Three global megatrends in the energy sector
Demographic dynamics
Resource scarcity
 Population growth:
7.5 bn in 2020 (+1.1 bn)
 Power consumption:
+5.2% p.a. in emerging
regions and 1.4% in
developed world
 Geopolitics:
 Global emissions:
70% of world oil and gas
40% increase in air pollusupplies only in a few countries
tion over past 20 years
 Fuel diversity:
 Climate change:
100% increase in oil prices
Global warming limited to an
over last 2 years accelerates
average increase of
shift to broader fuel mix
2 degrees Celsius
 Megacities (>10 million
inhabitants): 27 megacities
in 2025
Quellen: UN, IEA, Stern
Page 24
T&D Services 2010
Environmental focus
© Siemens AG 2009
Energy Sector
Challenges and Chances
Changing needs, growing demands
Energy
efficiency
Increased
energy trading
Greater network complexity
and vulnerability
Network conditions
and requirements
Cost
pressure
Fluctuating in-feed
Aging
infrastructure
and lack of
experts
Integration of
renewable energy
sources
Increasing
distance between
generation
and load
Power quality
Integration of
distributed
energy
resources
Integration of
intelligent buildings
High supply
quality
Legal
and regulatory
framework
CO2 reduction
External influences
Page 25
T&D Services 2010
Operational factors
© Siemens AG 2009
Energy Sector
Challenges and Chances
The solution: Smart Grid
Page 26
T&D Services 2010
© Siemens AG 2009
Energy Sector
Challenges and Chances
T&D Services’ Strategic Direction
Deep understanding of our
customer’s value chain and
levers to improve their
competitive position
 Achieve better coverage
with systematic customer
feedback and better share
results across organization
 Transparency describe and
quantify value for main
customer groups
 Develop and communicate
comprehensive Siemens
answer from customer‘s
perspective
Page 27
T&D Services 2010
Definition of the entry point in to
closed loop, comprehensive
customer care
Condition
Assessment
Continuous
improvement of
customer‘s
Competitive
position
Service
Strategy
• Product
Related
Services
• Value Added
Services
• Network
Services
Evaluation
Recommendation
Consulting
Continuous development of our
own competencies
 Specific skills, e.g.
 Condition Assessment
 Software Development
 Remote Diagnostic Services
 Management skills, e.g.
 Fleet management capabilities
for all assets (O&M contracts)
 Systematic supplier qualification
 Smart Metering value chain
 “Environmental” portfolio
 Project Management
 Further best practice exchange
and process harmonization
 Both organic growth and by
acquisition
© Siemens AG 2009
Energy Sector
Challenges and Chances
Recent Innovations@T&D Services
Remote Diagnostic Center (Italy)
The Remote Diagnostic Center assures to all connected wind farms the monitoring of
the equipments´ and plants´ condition while a significant cost reduction can be realized,
due to less maintenance costs and higher plant availability
Meter Data Management
Meter Data Management Systems (MDMS) form the core of the “meter-to-bill” Smart
Metering solutions, enabling utilities to realize the advanced functionality of Smart
Metering & Smart Grid. In association with partner eMeter, Siemens MDMS deployments
are innovative in many aspects (e.g. proven market leading scalability to 20m meter
points).
PSS®E Enhancements
Frequency of overloads
The PSS®E software version 32 includes a number of dramatic enhancements driven by
customer requests.
PSS®DB improves data handling and compatibility. Several upgrades to the graphical
user interface add capabilities for results presentation and analysis. Algorithmic updates
strengthen the performance in Substation Reliability Assessment, (n-1-1) analysis and in
power flow and dynamic calculation.
Page 28
T&D Services 2010
© Siemens AG 2009
Energy Sector
Challenges and Chances
Customers evaluation of our T&D Services performance
I would like to offer my thanks to the Asset Services team who was a tremendous help in getting us back
on line in a timely manner.
Project Management, Yanke Energy, USA
Siemens personnel dealt with are knowledgeable,
professional, and provide equal or better service
than other manufactures.
Maintenance Department, WAPA, USA
Siemens is one of the organizations with which we’d naturally choose to undertake a Joint Activity
Solutions project. Because of its size, stability and financial strength, it’s clearly going to be
there for us in the future.
Network Strategy Department, National Grid, UK
I would like to pass on my personal thanks to you and your team in achieving the strategic cutover as
planned. It is clear that the two teams have worked well together to reach this
milestone.
Transformation Department, British Gas, UK
Page 29
T&D Services 2010
© Siemens AG 2009
Energy Sector
Challenges and Chances
Compliance is an essential part of integrity,
and fundamental to our business
Our Compliance Program instills this awareness in all of our managers and employees
Prevent
Detect
Respond
"Tone from the Top"
Compliance Organization
 Training
 Policies, Procedures
and Compliance Tools
 Program
communication
Continuous
improvement
 Centralization
 Compliance
investigations
 Consequences for
misconduct
 Compliance
reviews
 Global case tracking
 Monitoring effectiveness
 Compliance
controls
Compliance Helpdesk (incl. Global Ombudsman function)
 Integration in
personnel processes
Page 30
T&D Services 2010
© Siemens AG 2009
Energy Sector
Thank you
© Siemens AG 2009
Energy Sector