WORLDPAC Program for
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Agenda
WORLDPAC Introduction
 Review of WORLDPAC Program & Benefits
 speedDIAL Demonstration
Warehouse Tour
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Independent Installer Challenges
2004 State of the Aftermarket Industry Outlook Study states:
“Repair shops feel that reputation, customer service and quality parts
are extremely important for customer buying decisions.”
 Some of their biggest concerns:
 Profit Margins
 Technical Training for installers
 Access to quality parts for fewer comebacks, defects, returns
 New products in stock with timely receipt of new product
pricing and catalog information
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Who is WORLDPAC ?
WORLDPAC is the leader in the import, distribution
and delivery of original equipment quality foreign
automotive parts and accessories to the independent
installer.
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WORLDPAC
Established in 1995 through the acquisition of top tier
import parts companies in the automotive aftermarket
for 30 years
Over $100M in inventory
1,400 Employees
2 Distribution Centers, 45+ Branches
US & Canada
70K specific parts for over 1M applications
Officially part of The International Group family of
companies as of October 2004
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WORLDPAC’S Vehicle Coverage
70,000 part numbers for 25 makes of vehicles for models that are in
some cases up to 30 years old. Part numbers sourced from 400
vendors located in 16 different countries.
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WORLDPAC offers quality OE parts and accessories for:
Japanese
Acura
Honda
Infiniti
Isuzu
Lexus
Mazda
Mitsubishi
Nissan
Subaru
Suzuki
Toyota
British
Jaguar
Land Rover
German
Audi
BMW
Mercedes Benz
Porsche
Volkswagen
Swedish
Saab
Volvo
Korean
Daihatsu
Hyundai
Kia
Use speedDIAL for online ordering or call 1-800-999-9982 for backup
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You don’t have to go to the Dealer for these products:
 Lower Control Arm for BMWs
 Oil Drip pans for Mercedes & Volvos
 Transmission Fluid for Honda
 Redline High Performance products
 Tail lights, Headlamps & bulbs for all vehicles
 Window regulators for most vehicles
 Gloves & Floor, Seat & Steering Wheel Protectors
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Cruise Control Vacuum Pump
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Headlamp and Tail Light Assemblies
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Window Regulator
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Engine Mount
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Tension Damper
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Horn
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Window Motors and Switches
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US and Canada locations for multiple same day deliveries
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WORLDPAC’s Competitive Advantage
OE Import Expertise
• Knowledge of customs, cultures, currency fluctuations, lead times
Technology Leadership
 Online catalog and order fulfillment software (speedDIAL)
 Integration with shop management software
 Diagnostic tools for import cars (Scan Tool)
Operational Excellence
 Nationwide coverage – 2 DCs, 45+ locations and growing
 Order processing in 10 minutes, deliveries within 90 minutes on most routes
 UPS ground and overnight air deliveries
 Saturday deliveries in select markets
Total Solution for customers
 Technical and diagnostic training on late model cars
 Business management training
 Customer First Hotline
 On-line community forum to network with other CARQUEST stores
 Customer Marketing Services (MyCustomerBuilder)
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Sample WORLDPAC Brands
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Why Do Business with WORLDPAC?
BRAND
In depth catalog of superior OE quality import parts
AVAILABILITY
95+% fill rate
SERVICE
Comprehensive program of services and customer support
PRICE
Competitive pricing
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WORLDPAC Program
CARQUEST company owned stores and Independent stores
are given preferred customer status
 Automatic assignment of account numbers, speedDIAL passwords,
and delivery schedules
 All independent stores must fill out a credit application and bank reference
form to get an open account
Ordering and Delivery
 Order 24/7 online by using free speedDIAL software or call
1-800-999-9982 for backup ordering
 Download speedDIAL from http://www.worldpac.com
 All CARQUEST company owned stores are automatically on open account
 Credit process is streamlined for all stores
 Mode of delivery will depend on route capacity and proximity to branch
 Local, overnight and will call delivery methods
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WORLDPAC Program
 Pricing
 On average 20-50% offer dealer list price plus further discounts for CARQUEST
affiliation
 Enables you to offer the end customer significant savings from car dealer list price
and still make decent margins for OE quality import parts
 You will see the following in speedDIAL: car dealer list price and your cost and
wholesale price you can charge your customer
 Freight
 Pre-paid for multiple same day deliveries without an order minimum
 Pre-paid on overnight deliveries ($100 order to qualify)
 Payment
 Forward your WORLDPAC invoices to whoever pays your bills today so that
send a check for payment (P-Cards cannot be used for payment)
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WORLDPAC Program
Warranty
 12 months or 12,000 miles whatever comes first or the expressed
manufacturer’s warranty, whichever is greater
Returns
 Saleable merchandise purchased within the last 45 days can be
returned with an RMA. All cores must be purchased from
WORLDPAC within the last 90 days and returned in original box.
Self service returns can be done at any time through speedDIAL
 Call tags are generated automatically for CORES
 Returns are picked up with your next order delivery
 Returns for overnight customers are at your expense except in the
case of cores and if there was a mistake made by WORLDPAC
 For returns going back on the DC truck an RMA number that you
generated in speedDIAL must be written on the product box
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Summary of WORLDPAC Program Benefits
By offering WORLDPAC product:
 Save money on OEM quality import parts instead of going to the dealer
 Keep the “import buyout part” from going outside of IGI and therefore
increase shareholder value
 Save time and cut down on returns by using the free online catalog and
order fulfillment software (speedDIAL)
 Receive pre-paid freight on multiple same day deliveries without
purchase minimum requirements expect for overnight which requires a
$100 order
 Reach common customers with hot shot delivery where WORLDPAC
cannot
 Choice of multiple high end import OE product brands per application
 Access to nationwide inventory from multiple warehouses
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WORLDPAC Program Implementation
Followed up with free value-added seminars for training on
speedDIAL where appropriate
Access program materials through the following website:
http://intranet.wpac.com/CARQUEST
Access to a test account to demonstrate speedDIAL to
your counter people can be found at the same site
speedDIAL hotline support 1-888-815-9982
Back up ordering: 1-800-999-9982
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speedDIAL
DIAL stands for Direct Information Access Link:
WORLDPAC’s free, Internet based online catalog and order
fulfillment software that gives customers up to the minute
information on parts availability and pricing
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SpeedDIAL
The online catalog contains over 37,000 part images resulting
in fewer returns. Today over 61% of all orders are received
electronically by customers using this tool.
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Sample of Features & Benefits
Features
24x7 real time price and
availability
Benefits
Customer may purchase anytime
and knows when and if he can get
the part
High quality/ resolution images
Buyers Guide
Automatically generates and
keeps track of returns
Increases accuracy (reduces
returns)
Helps customer plan inventory
Increases productivity
Integrated with most popular SMS
systems
Better accounting
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The whole is greater than the sum of it’s
parts – Let’s win business together and
be the number one call for aftermarket
parts in your area!
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