Shaune Parsons Managing Director Kevin Collins Director 29 th

Shaune Parsons
Managing Director
Kevin Collins
29th November 2011
Who are We?
• Formed 1993 as an MBO
• HQ at Neptune Court, Cardiff
• ISO 9001:2008 Registered
• Focus on Public Sector, Health and
Who are we?
• One of largest independent IT resellers in
• Dedicated to Public Sector
• Value Wales Supplier (2nd time)
• Crescent Purchasing Consortium
What do we do?
• PCs and Notebooks – Lenovo, Toshiba,
• Thin Client – Igel, Wyse
• Servers – IBM, HP, Dell
• SAN, Storage and Backup Solutions
• Virtualisation Solutions
What do we do?
• Digital Signage and Whiteboards
• LAN, WAN - VPN and SSL
• Installation and Support Services
• Training
Business Partners
• IBM – Premier Business Partner
– IBM Beacon Award
HP Preferred Partner
Lenovo – Premier Partner
Toshiba – Principal Partner
Igel Authorised Partner
Business Partners
• Microsoft – Certified Partner and AER
• Symantec & Sophos – Silver Partner
• Cisco – HP – AEP – Sonicwall
• Epson– Brother – HP
• Value Wales Framework (2nd Time)
• Managed Service
– Careers Wales Mid Glamorgan Powys
– 14 offices and 280 users
• Training
– South Wales Police, Cardiff City
Council, Newport City Council
Business Continuity
• Local Business in Power Management
• Remote Storage
• Failover
• 16/24 User Backup Site
• New Contract Housing Association
• Welsh Company
• Value Wales Framework (2nd time)
– Lot 1 and Lot 2
• Proven Track Record
– Blaenau Gwent County Borough Council
– Cardiff & Vale ULHB
– Cwm Taf Health Board
– Newport City Council
• Work with world leading tier 1 partners
– IBM, Lenovo, HP, Toshiba, Igel
• Installation
• On-going Support
• Training
• Complete Service
We aim
Best at what we do…..
Flexible approach
Small enough to care and large enough
to deliver
• Like to be considered as a natural
extension to existing IT resources
How we can help
• Supply and Installation pre-defined
schedules, either from stock or liaising
with the manufacturer
• Installation to desk – removal packaging, etc
• Redundant equipment packaged and
removed to secure storage for collection
by leasor
How we can help
• Asset Tags removed and returned to
update Asset Register.
• Act on behalf of Council to ensure the
items collected matched the manifest
expected by the agents.
• Instrumental in designing service which
proved to be extremely effective
How we can help
• Provide on-line service for ad hoc
• Open book policy
• Account Management services
• Provide comprehensive Reports:
Installation dates
Progress Reports
Scope of Project
Automatic Escalation of Issues
Fully customisable
• A dedicated on-line catalogue to include
Bridgend specific product groups
• Personalised and secure access for
• Data available in Excel, CSV or Access
format for integration into an Authority
• Computer World has a fully operational
on line catalogue –
• Orders accepted electronically
• Thousands of products
• Prices
• Stock Levels
• Great source of product information!
Order Processing
• Methods of accepting orders…
– Email with PDF
– Automatically via back end system e.g.
– Cardiff & Vale use GHXEurope system to
electronically send us orders
– Via XML
– A customised system could be discussed
Meeting expectations
• We believe the key to ensuring client
expectations are satisfied is by strong
Account Management
• Development and management of a a
structure to manage forward planning.
• Regular meetings with Bridgend project
Meeting expectations
• Stock Management
• Products held in distinct locations:-
– At CWL Office; to hold a range of configurations for
immediate delivery (in as little as a 3 working hours!
– CWL storage facility in Birmingham where larger
quantities can be held for NBD delivery.
– Bonded storage facility in Birmingham. If Bridgend
choose to vest a level of stock this will be stored at a
bonded facility. This facility could be used for longer
term roll-out programmes.
Meeting expectations
• Scope of project discussed and agreed
Installation and delivery dates
Ensure stock availability meets requirements
Location of site determined
Special Requirements e.g. location available for limited time, stairs, lifts, health and safety
issues etc
Contact made with RCT representative at location
Pre-imaged systems as agreed, or possible use of Lenovo’s Image Ultra Builder TVT
• Install to desk
Unboxing if equipment supplied in packaging
Removal of packaging from site
Placed on desk
Asset tagging
Record of serial numbers
Mains power, video cable, RJ45, keybd, mouse attached
System power up and DOA check
Customer sign off once install completed satisfactorily
Other options available…Printers, scanners, desktop network configuration etc
• Additional Support
– Cardiff based staff
• Technical Support Manager
– Responsible for liaising RCT on technical issues to include imaging, driver
updates, software and hardware
• Service Manager
– A fully trained and authorised Lenovo engineer, will be responsible for
managing issues relating to hardware failure
– Manages the on-line fault reporting and delegates work to other engineers
• Service Manager
– A fully trained and authorised Lenovo engineer, will be responsible for
managing issues relating to hardware failure
– Manages the on-line fault reporting and delegates work to other engineers
• Dedicated Internal Sales Support
– We would provide a dedicated contact within Computer World Wales for day to
day management