CFM Study
Session #1
Overview
Session #1- Overview
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What is a CFM
Nine Competencies
IFMA Resources
CFM Exam
CFM Study Web Site
What is a CFM?
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FM who has achieved a “Masters” level
Most respected global credential in Facility Management
Recognizes competency & high performance
Identifies FMs who have the proven skills & knowledge
acquired by experience and continuing education
Demonstrated by qualifying for & successful completion
of CFM Exam
Value Of CFM Certificate
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Industry recognition
Association Support
FM Expertise
Credibility
Salary Increase
Nine Competencies
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Leadership & Management
Quality Assessment & Innovation
Communications
Operations & Maintenance
Human & Environmental Factors
Technology
Real Estate
Project Management
Finance
Relationships
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Foundational skills- Supporting the Business
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Managing the facility
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Real Estate
Finance
Project Management
Operations & Maintenance
Human & Environmental Factors
Technology
Effectively leading the organization
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Leadership & Management
Quality Assessment & Innovation
Communications
Critical Thinking
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Business issues
The cost of ownership
Life cycle costing
Integration of services
Design for operations & maintenance
Responsibility
Cost effectiveness
Constant efficiency improvement
In-house vs. outsourcing
Quality of life
CFM Program Goals
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Assure professional competence
Establish standards for professional practice
Increase recognition for the profession
Influence the future direction of the profession
CFM Exam
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180 questions in random order
Passing score based on correct answers
Leadership & Management
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The skills necessary to be a successful facility manager in today’s
world are (choose 2)
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Care taker
Policy writer
Business leadership
Operator
Public Relations
Operations & Maintenance
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What are the things you would look for to indicate whether a drop
ceiling is part of a fire rated system (choose 2)?
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Heavy gauge steel grid
2 X 2 ceiling tiles
Linear ceiling units
Lack of fire proofing above drop ceiling
Real Estate
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Usable area equals rentable area minus which of the following
(Choose 3)
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Building Core
Primary Circulation
Secondary Circulation
Service Areas
Human & Environmental Factors
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What are the most important reasons to have a minimum width in
corridors? (Choose 2)
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To conform to fire codes
To facilitate access to disabled occupants
To provide clearance for F&E moves
To separate stairs, restrooms & aisles from common space
Planning & Project Management
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What is the most valuable reason for conducting a post-occupancy
survey?
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Make the end user feel involved in the project
Provide feedback on how well the facility management team performed
Help improve the next project
Identify problem areas
Finance
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What information is most important in a charge-back system?
(Choose 2)
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Information needed to explain charges
Information on corporate standards and accounting principles
Information delineating causal relationships
Information that shows financial responsibility
Information that shows work responsibility
Quality Assessment & Innovation
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What process for forecasting assembly line space needs is most
effective for a production or manufacturing facility?
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Department growth
Production growth
Period growth
Employee growth
Communications
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Which of the following affect the degree of formality of a meeting?
(Choose 3)
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A highly structured agenda
The positions of the attendees
Having fewer rules of conduct
The surroundings
The use of technology in the meeting
The reason the meeting was scheduled
Technology
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The integration of comprehensive automated systems into FM
processes has several benefits. Select the best benefits. (Choose 2)
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Provide better data for budgeting & estimating purposes
Reduce utility costs
Overcome the issue of being a support function
Reduce labor costs