IT Infrastructure Library
ITIL
vs
COBIT
TEAM
ANDRIAN
EDUARD BANGGA
IKHSAN BASKARA
JOOVANNY PASUHUK
RANGGA FAJARULLAH
IT INFRASTRUCTURE LIBRARY
(ITIL)
DEFINITION
• Set of practices for IT Service Management (ITSM)
• Aligning IT Services with the needs of business
• ITIL describes processes, procedures, tasks, and
checklists that are not organization-specific used by
organization for establishing integration with
organization’s strategy, delivering value and
maintaining a minimum level of competency
HISTORY
• 1980s
• 1990s
• 2000
• 2001
• 2007
: Need of ITIL emerged
Established earliest version of ITIL called
GITIM (Government Information
Technology Infrastructure Management)
: Used in both government and nongovernment
: Microsoft used ITIL to develop Microsoft
Operations Framework (MOF)
: Version 2 of ITIL released
: Version 3 of ITIL released
SERVICE STRATEGY
ITIL Service Strategy (SS) provides guidance on
clarification and prioritization of service-provider
investments in service.
Covered Processes:
1. IT Service Management
2. Service Portfolio Management
3. Financial Management for IT Services
4. Demand Management
5. Business Relationship Management
SERVICE STRATEGY
ITIL IMPLEMENTATION
TELKOMSEL
COMPANY PROFILE
• Established 1995
• Develop a leading Indonesian telecommunications
• Parent Company:
• PT Telkom (65%)
• SingTel (35%)
• Deliver superior mobile lifestyle services
• From Indonesia in Indonesia
WHY ITIL ?
Problems
• New Competitor
• Digital Platforms
• Services War
Why ITIL ?
• Focused on Service Strategy
• Control of IT Environment
• Increase Efficiency
• Reduce IT Cost
IT Infrastructure Library
of TELKOMSEL
• The Framework
• Technology Map
• ‘Unlearning’ Service
• Accounting for Assets
• Adding Service Value
Control Objectives for Information
Related Technology
(COBIT)
DEFINITION
• Created by ISACA (Information Systems Audit and
Control Association)
• Best Practices for Information Technology management
and IT Governance
• Supporting toolset that allows manager to bride the gap
between control requirements, technical issues and
business risks
• Provide management and business processes owners
with an IT governance model that helps delivering value
from IT and managing the risks of it
HISTORY
 1996
• 1998
• 2000
• 2002
: ISACA released a set of control objectives
for business applications, first edition of
COBIT
: Second Version released
Implementation tool set and high level
detailed control objectives
: Third Version released
Management Guidelines
: Uptake COBIT in the United States
COMPONENTS
 Framework
 Process Descriptions
 Control Objectives
 Management Guidelines
 Maturity Models
COBIT IMPLEMENTATION
ADNOC DISTRIBUTION
COMPANY PROFILE
• October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC)
for Distribution
• First government-owned company in marketing and distribution of
petroleum products in United Arab Emirates
• Vision
: To be the most reliable energy and allied
services provider
• Mission
: Provide value to customer and shareholders;
care to employees; and be socially responsible
WHY COBIT ?
Problems
• Resources not proportionally increased
• Projects were not prioritized
• IT value was increasingly questioned
• No Control Mechanism on processes
Why COBIT ?
• Provide complete frameworks include Measurements,
Key Personal Indicators (KPIs), and Key Goal Indicators
(KGIs)
• More general and business oriented
• Encompasses most of the elements in IT environment
COBIT IMPLEMENTATION
OF ADNOC DISTRIBUTION
 Map business goals to IT goals and prioritized through
risk assessment approach
 Implement three most relevant COBIT processes:



Change Management
Business Continuity
Service Level Management
 Implement COBIT in all four IT departments of ADNOC




Data Center Operation
Retail Automation
Network and Help Desk
Application System
BENEFITS
 Processes achieved their intended results
 Improve Efficiency

Improving existing processes

Designing and implement new process
ITIL
vs
COBIT
ITIL vs COBIT
ITIL
COBIT
 Strong concentration on processes
 Control Focused
 Security is very important
component
 Uses IT Metrics
 Focused on Service Delivery
 Used by auditors in SOX
 More sources of ideas and options
 Critical Success Factors
 Larger User Base
 Covers all IT practices
 Formal COBIT structure easier to use
(systematically numbered)
 Low Cost
Question and Answer