1 Name, Title Date Today, we live in a mobile-first, cloud-first world Enterprise leaders are reimagining their businesses Outperforming enterprises are % 54 more CEO’s digital savvy likely to best indicator of business performance 79% of C-level executives CEO priorities engaged employees satisfied customers believe they make better and faster tech decisions than IT 27% of tech budgets controlled by departments other than IT Enhancing the customer experience 3/4 decision makers top priority 7 in 10 60% Growing expectation CxOs believe social/digital interaction is the new imperative Transforming to a digital business 70%CIOs of Would increase risk to reduce IT costs Becoming more responsive and accelerate business agility of CxOs now look to partners who will have an equal hand in creating business value enhancing customer experience Responding to ongoing needs for efficiency and growth dual goals exploiting a fundamentally different digital paradigm Make/sell business model Sense/ respond business model personal, individualized service Leading enterprises are transforming to digital Realizing the branch of the future today Transforming the travel experience Providing proactive service Accelerating decision making Unleashing latent talents and sparking innovation Nedbank reduced queue times in the branch by delivering a new video banking service that connects clients face-to-face with experts in a call center. Delta is providing travelers with new conveniences via its Fly Delta app and easy inflight purchases, plus saves 1.2M gallons of fuel annually with electronic flight bags. ThyssenKrupp Elevator continuously monitors data from “things” in 1.1 million elevators around the world to fix them before they break. Lotus F1 Team is analyzing and sharing data from over 200 sensors to make the calls that make the difference between winning and losing. Coles built an employee portal that is driving a sense of allegiance and pride in Coles that translates into superior customer service and increased business. 5 customer first in every decision Enhancing the Breaking down the walls of the traditional workplace customer experience great customer experiences that they will want to share connected technologies Tapping into new opportunities with the Internet of Things privacy Protecting Inspiring innovation across the company the new initiative Creating Transforming to a digital business Starting with mobile for every Engaging with customers across the channels they want to use Making information Helping employees to security a top priority do their best work with Connecting everything with the cloud Finding new ways to connect with customers online Anticipating customer behavior and needs Becoming more responsive Building teams around the customer Making mobile and social “business as usual” Putting the Encouraging collaboration across the business of customers Making every buyer feel understood Understanding your customer’s industry Becoming a responsive, customer-obsessed enterprise Responding to customers without delay Working smarter Making it easy for employees to get the same view of information with intelligent automation Building infrastructure to be flexible Moving faster to take Empowering the front line with direct access to on new opportunities information and tools 6 We’re reimagining Microsoft… Cloud OS Digital Work & Life Experiences Device OS & Hardware Our Core Microsoft is the productivity and platform company for the mobile-first and cloud-first world. We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more. Our Microsoft technology environment >1 million devices hit the Microsoft network “All of Microsoft runs in the cloud” 180,000+ users 300,000 System Center managed devices 100,000+ Empowering our field with modern business apps and devices Federated business intelligence portfolio for 1,000 apps 513 site locations in 113 countries Microsoft employees on Yammer 6.6 million Lync calls each month 4.5 million Remote connections each month 210,000 Improving energy efficiency in our buildings and datacenters SharePoint sites in the cloud Providing great, useful apps to our employees and vendors 8 Reimagining the enterprise with Microsoft Deliver fluid experiences that transcend time, place, context, and device 1.5 billion people use Windows every day 200 million Windows 8 licenses More than 90% of Fortune Global 100 Devices & Mobility Work like a network in a modern workplace 1.1 billion people use Office 85% of Fortune 500 + 8 million users 7 of the top 10 Fortune 500 companies Cloud Productivity & Enterprise Social Unlock insights on any data and make smarter, faster decisions Respond more quickly to changing business needs with a flexible, hybrid cloud 60% 57% of Fortune 500 of the Fortune 500 Rated highest for supporting critical data needs in the cloud Mission-critical usage has jumped 2 in 3 servers run Windows Server 10% Business Insights & Mission Critical 2/3 enterprise seats covered Cloud Platform 9 Building the city of the future Envisioning the future Transforming businesses with the Internet of Your Things Improving customer experiences with big data Helping millions of victims of cybercrime fight back every day Skype Translator 10 11 12 Reimagining the enterprise with Microsoft Activating the business …with customer-centric solutions. Transforming to digital Empowering people …and protecting assets in a mobile-first, cloud-first world. …to be responsive and make an impact from anywhere. Global excellence in hybrid cloud services… …culture of reliability, security and privacy… …comprehensive and connected solutions… …spanning consumer and business… …familiar and fluid experiences 13 14 15 16 17 18 Reimagining the enterprise with Microsoft Next steps Get connected • • • Industry, business & IT perspectives Events & webcasts Social channels microsoft.com/enterprise [Insert next steps for your audience here]