PLANNING TO ACHIEVE
EXCELLENCE
Shabnam Ansari, Head of Strategic Planning- Nexus
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Foundations for Achieving Excellence
A Quick Recap
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Foundations for Achieving Excellence
A Quick Recap
Excellence
• To do something in a fashion that in
the available resources can’t be
done better.
• IKEA
• Founder of IKEA- Ingvar Kamprad
• To design a desk which may cost $1,000 is
easy for a furniture designer, but to design
a functional and good desk which shall
cost $50 can only be done by the very
best.
• Excellence- Being the best you can be with
what you have
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Foundations for Achieving Excellence
A Quick Recap
Planning to achieve personal excellence
• Assess current Situation- resources, strengths
• Dreams-what matters? What do you live for?
• “I want to create something big, something that
will change the world”
• Redknee- leaders in communication software
• Roles- husband, father, son, self, ceo, etc.
• Mr. Steven J. Ross- Time Warner Merger
• Goals for each role & monitor progress
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate
Excellence
Foundations for Achieving Excellence
A Quick Recap
Planning to achieve Business excellence
• Four Key Questions
1. Where are we now?
2. Where do we want to be?
3. How do we get there?
4. How do we know if we are getting there?
• Most Important Resource to achieve excellence
• People- Customers and Employees
• People focus at the root of planning & daily
operations
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Where are we now?
1.
Where do we want to be?
2.
How do we get there?
3.
How do we know if we are getting there?
Foundations for Achieving Excellence
A Quick Recap
Where are we now? Why are we in business? Why do we exist?
Mission Statement
•
Environment Assessment
•
•
•
Internal factors- strengths & weakness
External- opportunities and threats
SWOT Analysis- to identify
Customers/ Markets
2. Unique Selling Proposition- USPs
1.
•
IKEA’s assessment of Operating Environment
•
•
•
•
Why are nice homes only possible for people with
a lot of money?
Why shouldn’t everybody be able to afford a nice,
functional home?
Why does furniture have to be so expensive?
IKEA-Mission statement- customers/USP
•
Offering a wide range of well-designed, functional
home furnishing products at prices so low that as
many people as possible are able to afford them.
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
1.
Where are we now?
Where do we want to be?
1.
How do we get there?
2.
How do we know if we are getting there?
Foundations for Achieving Excellence
A Quick Recap
Where do we want to be in future? What are our dreams?
Vision Statement
•
Sharing the dream with your people
•
Vision Statement-Key points
• Aligned with mission
• Future-oriented
• Inspirational
• Short and Concise
• Flexible and adaptable
•
Few Examples
• Toyata's design to beat Benz
• Oxfam: A just world without poverty
• Microsoft had the vision "A personal computer in every home running Microsoft software"
• General Electric- in 1980s: to become the number one or number two in every market
we serve
• Stanford University- in 1940s: To become the Harvard of the West
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
1.
Where are we now?
2.
Where do we want to be?
How do we get there?
1.
How do we know if we are getting there?
Foundations for Achieving Excellence
A Quick Recap
How do we get there?- Link Plan to Roles & Goals
•
Identify Business Roles
•
Coca Cola- “achieve sustainable growth”
•
People: Be a great place to work- people inspired to be
the best they can be.
•
Portfolio: Bring to the world- quality beverages that
anticipate and satisfy people's desires & needs.
•
Partners: Nurture winning network of customers and
suppliers
•
Planet: Be a responsible citizen that makes a difference
•
Profit: Maximize to shareowners while being mindful of
our responsibilities.
•
Goals for each role
•
Long term & short term goals -in line with vision.
•
Link vision with what you should be doing
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
1.
Where are we now?
2.
Where do we want to be?
3.
How do we get there?
How do we know if we are getting there?
Foundations for Achieving Excellence
A Quick Recap
How do we know if we are getting there? Link Goals to activities and behaviors
• Two Key Steps
1.
Measure Business Performance against goals
2.
Link performance to Employees Incentives
•
Whatever is measured, matters
•
Business Performance measurement tools
•
Keep it simple- Financial & Accounting measures
•
Identify right KPIs & measures- link Incentives
•
Great Little Box Company’s People First Approach
•
Goals-KPIS- Incentives
•
Some Incentive schemes
•
•
•
•
Box Event- Stretched/Realistic Goals
Profit Sharing
Idea Recognition Program
Award of Excellence
•
•
•
•
West Canada’s Largest Co.
Best Managed companies
Top 100 Employers
Best Corporate Culture
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Foundations for Achieving
Excellence
A Quick Recap
Foundations for Achieving Excellence -Planning & Execution
•
Adaptability and Flexibility
•
•
Be Flexible & open to change
Benchmarking Performance
•
Safeguard against complacency
•
Black berry- Growth in smart phone
industry
•
•
Foundations for Achieving Excellence- Planning &Execution
Ethics, Values & Best Practices
•
Business Ethics & Best practices
•
Means are more important
Evolution V/s Transformative Thrusts
•
Gradual Growth- Evolves rather than
explodes
•
Ikea- six decades- small farm to 40 countries
•
Aramex- Middle east courier company, 1982,
Jordon- 12,000 staff- 60 countries
•
Growth through day-to-day strategic choices
rather than transformative thrusts
•
•
•
Foundations for Achieving Excellence, Resources Utilization
Focus on your core competencies
•
Build on your strengths
•
Original PCs of early 80’s- Core strength- PCs &
low end server markets.
Growth and growth in market share
•
Ask what is growth doing?
•
Impact on revenues, costs and profits?
Keep your eyes & ears open
•
Involve everyone, Team esp. lower level
employees & line managers
•
Information sharing- two way feedback
•
Customers and Market
•
•
•
Foundations for Achieving Excellence -Approach
Grateful Attitude
•
“Develop an attitude of gratitude, and
give thanks for everything that
happens to you, knowing that every
step forward is a step toward achieving
something bigger and better than your
current situation” Brian Tracy
Opportunistic
•
Your resources- environment/
opportunities
•
Just Falafel-leverage social mediagenerated 3,500 requests-70 countries
Persistence and Perseverance
•
German Imaging Technology- Nearbankruptcy- Took more than 5 years
•
Will Smith- Pursuit of Happiness
• You got a dream, You gotta
protect it. If you want something,
Go get it. Period.
Agenda
A Bit About Excellence
Planning for Our personal Lives
Planning to Achieve Corporate Excellence
Foundations for Achieving Excellence
A Quick Recap
Quick Recap- Planning to Achieve Excellence
Mission
Excellence- Being the best you can be with what you have!
Key Questions and Planning Process
1. Where are we now?
Vision
2. Where do we want to be?
3. How do we get there?
4. How do we know if we are getting there?
Roles
Planning to Achieve Business Excellence
Roles
5-Year
Current
Current
Current
Goals Year Goals Month Goals Week Goals
KPIs
Incentives
Goals
KPIs
Incentives
THANK YOU
Shabnam Ansari, Head of Strategic Planning- Nexus