OSS Transformation

Conceptual Approach

SME Products

Features & Benefits

MTN Hosted PBX

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MTN Hosted PBX

1.

MTN Hosted PBX is a prepaid service that integrates offices and employees in a common network that includes mobile and SIM

–embedded desk phones.

2.

It provides businesses with the functionality and benefits of owning a Private Branch

Exchange System (PBX) without having to install any equipment within their premises.

Features

The solution provides 2 services:

1. VPN Attendant solution where a company enjoys the features and benefit of operating a corporate PBX without having to physically install one on their premise(s).

 IVR feature that also allows pre-recorded attendant messages

Self-administration web portal which allows designated customer administrator to administer the setup of their VPN Attendant

 The VPN Attendant can be ordered as Basic or Advanced. The Basic allows just one

SIM-Based number behind each department, while the Advanced allows multiple

SIM-Based numbers to be configured behind each department

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MTN Hosted PBX

2.

Enhanced Closed User Group (CUG) functionality to customers on mobile

GSM network

Free calls within a group for N800 monthly access fees

BENEFITS

With MTN Hosted PBX:

• Small businesses need not bother about physical installation of the PBX system and its associated cost; they can simply subscribe to the MTN

Hosted PBX service; Zero CAPEX investment

• The product presents a more professional image to the public

• Improve enterprise efficiency

• Improve mobility

• Increase reachability

• Flexible Cost control

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Cost Implication

VPN/ CUG RATES

Plan Name No of lines

CUG+1000 50+

SME CUG Voice Only 2+

VPN ATTENDANT RATES

Plan Name Setup Fee

(Once off)

VPN ATTENDANT 5,000

Voice Calls

Unlimited

500 mins

Monthly

Fees

1,000

800

Min Contract

Term

12 months

12 months

Monthly

Fees

Number of Subsequent

Lines Lines

2,500 2 1,000

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MTN Smart Numbers

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MTN Smart Numbers

• MTN SMART Numbering is the use of letters associated with telephone numbers on a dial pad to spell a name or word that uniquely describes how a customer wants to be seen as

(AKA Vanity Numbers)

• It is the use of a customer’s company name, product name, service or even any special acronym selected by a customer. For example, 0700-MTNBUSINESS

• It is intended to make reachability easier with the use of words that are memorizable; user friendly and connotes what a user wants the caller to remember him as

• For example, a customer that operates a flower shop may opt to subscribe to a smart number like 0700FLOWER4U

MTN Smart Number is of two categories:

Toll Free (0800)

Caller calls into a business for free while the business owner or receiver pays

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Non-Toll Free (0700)

Option where caller makes calls at the prevailing network tariff

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MTN Smart Numbers

Features:

1.

Provides call hunting to alternative business lines until a call is picked up

– always reachable

2.

Attracts attention (tool for self-expression)

3.

Strengthens brand recognition and gives prestige to the organization subscribed to the numbers.

4.

Allows the use of any network mobile or fixed number to be the customized behind a vanity number

5.

Gives a business an option of Time Routing for incoming calls at certain times of the day

6.

Reduces costs that would otherwise have been spent as marketing costs

7.

SMEs get Free listing on MTN Yello Directory

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MTN Vehicle Tracking

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MTN Vehicle Tracking

Machine to machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other devices or systems of the same ability

• MTN M2M (Vehicle Tracking) enables companies & individuals secure, optimise and manage their vehicle, fleet and asset operations in a rapid and cost efficient manner, anywhere

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MTN Vehicle Tracking

1. Fleet Management

– Consists of 3 categories:

• Vehicle Tracking –

• Insurance (B-2-B-2-C model) – Basic tracking with ability to disable vehicle in case of theft

Vehicle Tracking (for SOHO/Individual user)

– Basic tracking with online access to view vehicle location and ability to disable vehicle in case of theft

Fleet Tracking & Reporting - Includes the following features:

 Real-time tracking over maps

 Fuel Level & Consumption Monitoring

Geo-fencing

 Automatic alerts for all features

 Driver management (time, distance & speed monitoring)

Web-based/Online access & report download without backend infrastructure

Advanced Fleet Management

– Includes Fleet Operations Tracking features as well as the following:

 Maintenance Planning & Scheduling

 Corporate access and report customization

Web-based/online access & desktop client for monitoring

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Cost Implication

Monthly Subscription Model

Annual Subscription Model

Vehicle Tracking - SOHO

Fleet Management

Advanced Fleet Management

Fuel Management

NRC (N)

NRC

-

-

-

*

Minimum MRC (N)

ARC

42,000.00

60,000.00

110,000.00

90,000.00

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MTN HyNet

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MTN HyNet- Internet

• MTN HyNet is a prepaid high speed Internet service that offers you true multi-user capability at extraordinary speeds of up to 2 Mbps. HyNet offers customers an option of unlimited downloads. This means there is no restriction to the amount of data that can be downloaded.

• The MTN HyNet service is provided over MTN’s WiMAX network with coverage spanning select cities in Nigeria.

• HyNet can buy HyNet for the purpose of business or pleasure

Benefits

• You can choose the bandwidth/speed that meets your peculiar need

• You can enjoy the options of capped or unlimited downloads

• You can choose from an array of plans that suit your usage patterns

• No software installations required. You can Do it Yourself

• Flexible payment methods

Features

• Wi-Fi enabled indoor modems

• VoIP Capable

• Choice of indoor or outdoor modems

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Cost Implication

Service Plans

All Day Plans

Speed

1 Mbps

Validity

Period

30 Days

Price

(N)

Staff

Price

Service Plans

35,000 17,500 Data Caps

2 Mbps 30 Days 52,700 26,350

Speed

2Mbps

2Mbps

Validity

Period

2GB/30d ays

4GB/30d ays

Price

(N)

4,000

7,500

Staff

Price

N/A

N/A

Enjoy unlimited

Internet access

24hrs a day

/7Days a week.

1 Mbps

210

Days (6

Months

+ 1 month free)

210,000 105,000

Enjoy capped internet Service for 30 days 24hrs a day /7Days a week.

2Mbps

6GB/30d ays

11,000 5,500

2Mbps

8GB/30d ays

13,500 6,750

Enjoy unlim ited

Internet access between 4pm

& 6am Monday

– Friday & all day weekends.

1 Mbps 30 Days

1 Mbps

210

Days (6

Months

+ 1 month free)

22,000 11,000

132,000 66,000

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2Mbps

10GB/30 days

16,000 8,000

2Mbps

20GB/30 days

28,000 14,000

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MTN WebPlus

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MTN Webplus

• MTN WebPlus is a suite of web services designed to help get SMEs online in just a few simple steps. No longer does a busy entrepreneur require a web designer just to have a website.

MTN WebPlus gives the customer a simple and do-it-yourself approach to getting online.

Features:

• Web Hosting : allocates you online storage space to publish your website on the Internet

MTN Domain: offers domain registration, enabling you choose a domain name which will become your identity online

• Personalized Business email: Allows you create personalised emails for your staff based on your chosen domain name thus giving your business the required prestige and visibility.

Website Builder : allows you create your very own website in a few easy steps.

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MTN Webplus

Benefits:

• Powerful, fast and efficient marketing and communication tool and medium

• Minimal startup time & investment. Search engine optimized websites pay themselves off very quickly as long as they provide customers with valuable products or services

• The most environmentally friendly way to run a business.

• Very inexpensive way to reach new markets and interact with them

• Unlimited possibilities for automation of your business. You can automate your order and payment processes, inventory management, your customer support tasks and more

• Freedom to live and work where you like. You can be traveling while running your online business and run multiple businesses simultaneously!

• Global presence 24/7

• A sign of professionalism

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Cost Implication

PLAN

1year

1year

1year

1year

SERVICE

Webhosting

Domain

Name(.com.ng)

STANDARD PREMIUM UNLIMITED

N15,000 N30,000 N50,000

Free Free Free

Domain Name others (.com;

.net; .org etc.)

N3,500

Storage/hosting 250MB

N3,500

1GB

N3,500

Unlimited

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