FLEET COMPLETE
CORPORATE OVERVIEW
About Complete Innovations
• Founded in 1998, Complete Innovations is a
leading global provider of mission critical
fleet, asset and mobile workforce
management solutions
• Complete Innovations has provided
dispatching, fleet tracking and mobile
resource management solutions to over
5,500 companies worldwide
• One of the fastest growing companies in
North America – Profit200 & Deloitte Fast500
• Based in Markham, Ontario, Canada
Successful Partnership with TELUS
• Over the 10 year+ partnership, we have signed up over 50,000 subscribers
• Working with Complete Innovations, TELUS has become a national leader in fleet management
and mobile workforce solutions
• Our products are exclusive to TELUS; we do NOT deal with any of the other wireless carriers in
Canada
Fleet Complete Platform
MGS100, MGS200 or MGS500
AT1000
Fleet Complete PC Application
All 3 Fleet Complete solutions can be tracked and managed from:
•
.NET PC App
•
Browser + Mobile Browser (HTML5) App
•
iPad AppC
Handset Solutions: iPhone, Android, Blackberry
GPS Technology Overview
Data Centre
Security & Redundancy
GPS Satellite
Internet
Wireless Networks
2G, 3G, 4G, LTE
Fleet
Resource
Asset
Office
Why Fleet Complete?
• A feature-rich software platform, that scales up to meet the needs of enterprise customers and
user-friendly enough for SMB customers.
• Bundled, no capital outlay solutions on one bill, exclusively offered through TELUS.
• Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one platform
accessible from a rich desktop app, web browser app, iOS app and Android app.
• We are a mission-critical company that is focused on providing the best possible customer
service including free unlimited training and support.
Product Strengths
• High Loyalty
• Low customer churn rate, less than 1%
• Proven technology
• 10+ years in-market, owned and developed by Complete Innovations
• In-House R & D
• New features are often based on feedback from our large base of existing customers
• Reliable
• All customer data is stored in a TELUS Data Center
• 3 year warranty on Fleet Tracker hardware
• 1 year warranty on Asset Tracker hardware
Application Access Anywhere
• .NET software application for your PC - FREE
• Web Interface (IE9, Safari, Firefox) - FREE
• Mobile application (Android/iPhone/iPad) - FREE
• Permits search of location or vehicle from a single search bar and centres map on device
• Located device user on the map so they can logout and see closest worker to them
• Perform a trip replay (pc only) of any day including speed/speed limit, poi notifications, etc
• Further development to be released monthly to include POI creation, rule editing, asset editing
• Get the app at
Patchmap Maps Layers
• Patchmaps is a 3rd party mapping provider that has the best OIL/GAS lease road mapping to
offer in Western Canada.
• Typically added to either a desktop or a GARMIN GPS with an SD card. (purchased through
cellular dealers)
• Now available to all Fleet Complete customers upon request at no charge.
Without Patchmaps
With Patchmaps
Rapid customer growth
• Subscriber Count continues to grow
•
Adding over 1,000 subscribers per month
•
Less then 1% churn rate
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
2006
2007
2008
2009
2010
2011
2012
In-House Professional Services
Our Professional Services team has the expertise and
resources to enhance The Fleet Complete platform, integrate it
with it customer systems, and even build new components to
compliment our products
• The team provides:
• Custom reports development Systems integration with other back-office systems
• Custom mobile applications to accommodate specific business requirements related to the mobile
workforce
• Core product customizations and enhancements to accommodate any business requirements
(Enterprise customers only)
Competitive Advantages
• Developed by Complete Innovations
• Scalable solution
• Complete Innovations reinvests into
technology
• Exclusive national partnership with TELUS
• Professional Services
• Many large customers that are referable
• Integrated billing with TELUS
• Fleet Complete is a platform – track vehicles,
• After sales support (in-house dedicated
assets and resources
• Many competitors can only track vehicles
• Complete Innovations has been in business for
over 12 years
training and customer support team)
• Many of our competitors are small in size, and
resellers of technology
• Award-winning technology
Fleet Complete Target Markets
• Fleet Tracker Opportunities
• Asset Tracker Opportunities
• Courier
• Landscape
• Parts Delivery
• Property Management
• Office Supplies / Furniture / Food & Beverage Delivery
• Restoration & Repair
• Armored Vehicles
• Construction
• Passenger (Limo, Patient Transfer)
• Environmental Services
• Waste Management
• Tow-Trucks
• HVAC
• Plumbers
• Electricians
• Technicians
• Action Tracker
•
Long-haul Transportation
•
Oil & Gas
•
Delivery
•
Courier
•
Technicians / Electricians
Fast Facts
• Fuel is the #1 operating cost of most companies with fleets
• Every 10 km/hr over 100 km/hr decreases fuel economy by 10%
• Average truck uses ~1L of fuel for every 15 minutes of idling
• Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and 5% in the city
• Driver behavior has a huge impact on fleet operating costs
• Speeding tickets & accidents can result in an increase in insurance rates
• Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per year per vehicle
• Maintenance is 5% of a vehicle’s total cost of ownership
• Poorly-running engines can use 10-20% more fuel
• Keeping tires properly inflated can improve fuel efficiency by as much as 19%
• Efficient fleet utilization is key to ROI
• Using fleet management, companies can reduce labour costs by 8%
• Eliminate unauthorized use of fleet vehicles
Key Benefits
SAVE FUEL: Eliminate unnecessary miles driven by
WATCH YOUR ENTIRE FLEET: Seeing is believing. Monitor
optimizing service routes.
driver behavior and control how they use your fleet.
REDUCE SPEEDING: Speeding increases fuel consumption
PREVENT UNAUTHORIZED USE: Tracking helps to
and risk. Eliminate unsafe driving and prolong your fleet’s
eliminate this problem at the source. Save money and
vehicle health.
eliminate false accusations.
REDUCE IDLING: Idling wastes fuel. Monitor idling and
DECREASE YOUR LABOR COSTS: Time is money. Get
reduce excessive idling by your drivers.
accurate records of driver hours and eliminate manual timesheets.
IMPROVE MAINTENANCE: Increase your gas mileage.
Your vehicles deliver their best mileage when they operate in
IMPROVE YOUR PRODUCTIVITY: Optimize routing.
peak condition.
Dispatchers can recommend the best routes to avoid traffic on
the way to the next job.
GET ALERTED: Know what’s happening as it happens.
Fleet Tracker supports a variety of pre-set activity alerts, and
ENHANCE CUSTOMER SERVICE: Fleet visibility makes
archives driver activity for 1 year.
servicing customers easier. Know who to send, where they
are, and when they will arrive.
Our customers
Customer Testimonials
Destiny Resources
(TELUS Fleet Tracker)
Orderit.ca
(TELUS Track and Dispatch)
Dynamex
(TELUS Resource Tracker)
Case Study – Staples Canada
• Profile
• Market Leader in office supplies
• 300+ vehicles
• Challenges
• Manual processes based on paper forms and voice communication resulting in significant information delays
• Increased chance for human error due to manual entry
• No real-time access to delivery status info
• No OS&D reporting (Overage, Shortage & Damages)
• No information on drivers status and location
• Difficult to handle new or urgent orders
Case Study – Staples Canada
• Solution
• Implemented handheld mobile devices for all drivers to automate dispatch and order management
• Smart barcode scanning for pickup and deliveries including digital POD signatures
• GPS tracking provides efficient dispatch operations
• Detailed efficiency and operational reporting
• Seamless integration with multiple Staples’ back-office systems
• Benefits
• Improved customer satisfaction through online order status update
• Eliminated data entry errors
• Enabled route optimization through detailed in-field delivery data
• Better utilization of staff to support business
• Increased efficiency in fleet and operations
Case Study- Sobeys
• Profile
• 2nd largest food retailer in Canada
• 1,500 stores, 10 provinces, $16B in sales
• Eastern Fleet: 500 vehicles in Maritimes, QC and ON
• Challenges
• No visibility on actual time spent at each store for delivery and pickup
• Difficulty keeping track of the location and status of Sobeys fleet
• Unnecessary expenditures on leasing extra trailers due to a lack of status info
• Unable to monitor route compliance
Case Study- Sobeys
• Solution
• Implemented Fleet Complete on tractors to get real-time location information for their trucks
• Ability to keep track of driver, vehicle, route and associated trailer assigned to a job
• Integration with Sobeys’ existing back-office
• Custom fleet utilization reports
• Benefits
• Accurate estimated arrival time and notifications allow stores to plan efficiently for impending delivery/pickup
• Actual route data provides Sobeys the ability to analyze and further route optimization/planning
• Increased driver accountability
• Better visibility on available tractors and trailers after each driver’s shift
• Fuel economy
• Driver performance & monitoring
Case Study – MTQ Integration
• Profile
• Quebec Ministry of Transport (MTQ) is responsible for road maintenance in Quebec
• Highway snow-removal contracts are tendered by the MTQ
• Challenges
• Bidders are required to provide real-time tracking information on vehicle locations
• The MTQ needs to be able to identify the roads where snow removal equipment is in operation at all times.
Case Study – MTQ Integration
• Solution
• CI worked with the MTQ to enable live data feeds from Fleet Complete to the MTQ
• Feeds can easily be enabled for any customer upon request
• Once enabled, FC automatically supplies the tracking information for the customer’s fleet to the MTQ
• Benefits
• FC is one of MTQ’s authorized tracking system vendors
• Any FC user automatically meets the MTQ requirements
• Solution is totally scalable from small to large fleets
• Current MTQ contractors
• Bourget
• Excavation Prévost
• 9117-6834 Quebec inc
Fleet Complete Software Demo
Fleet Tracker
• Key business benefits:
• Manage and monitor driver behavior
• Reduce fuel costs and vehicle life
• Reduce unauthorized vehicle use
• Optimize routing and fleet utilization
• Increase driver productivity
• Ideal for:
• Businesses with small, medium or large vehicle fleets
• Businesses looking to increase visibility on their fleet location and activity
• Fleet owners who want to minimize fuel expenses and fleet running costs
MGS100
• Features
• Built-in GPS antenna and back up battery
• Self-install capable OBD-II connection
• Supports 6-pin/9-pin cables
• Optional accessories include: Garmin integration
• Can be hardwired
• 3G HSPA Network
MGS200
• Features
• Hardwire installation
• External Antenna
• Built-in accelerometer
• 3G HSPA Network
• Optional sensors and accessories include: Temperature sensor,
Temperature sensor, Door sensor, Driver ID, Emergency Button, PTO
sensor and Garmin Integration
MGS500 with optional Wi-Fi
• Features:
• Covert pro-install
• Built-in accelerometer for movement detection
• Variety of inputs for sensor readings
• Ethernet cable for internet connection
• Optional WiFi Adapter for wireless internet connection for up to 100 ft
• 3 year warranty
Fleet Tracker Device Family
MGS100
MGS100/200
SELF-INSTALL
PRO-INSTALL
Self-Installed
Professional
Professional
I/O inputs, ex Door Sensor
No
4 inputs, 2 outputs
13 inputs, 4 outputs
Onboard Ethernet Port
No
No
Yes
Wi-Fi Capable
No
No
Yes
Vehicle ECM Integration
No
Yes
Yes
Driver ID Support
No
Yes
Yes
Temperature Sensor support
No
Yes
Yes
Garmin Integration support
Yes
Yes
Yes
PTO Integration support
No
Yes
Yes
Over-The-Air Configuration
Yes
Yes
Yes
OBD-II
Hardwired
Hardwired
Yes
Optional
Optional
FEATURES
Installation
Power Source
Battery Back-up
MGS500
Fleet Tracking Bundle
• 12 month data hosting in a TELUS Tier 3 data centre
• 3 year warranty on modem
• Free basic installation in light duty vehicle (travel time extra)
• Unlimited software copies with no licensing fees
• Free Android or iPhone app for updates on vehicle positions while on the go
• Unlimited logins and security profiles
• Unlimited POI’s and Business rules
• Free Training via Webex
• Free Technical support
Garmin Integration
Garmin GPS navigation devices can be integrated with Fleet
Tracker to provide in-vehicle messaging, dispatch and route
navigation
• Features:
• Pre-Canned Responses/ Messages
• Two-Way Messaging
• Automatic navigation for dispatched activities
• Automatic job updates
• Driver ID Login
• Time-card reports
• Application:
• Couriers, Delivery Trucks, Landscaping Businesses, Technicians, Electricians, Construction,
Restoration
Driver ID Integration
Save time identifying drivers and individual road behaviors, while
keeping vehicles and assets safe with built-in security features.
• Features:
• Unique Key Fobs
• Multiple Key Fobs per one vehicle
• Driver ID with buzzer
• Driver ID with starter disabling for protection against theft
• Time-card reports
• Application:
• Fleets with Multiple Drivers per Truck, Oil&Gas, Crew Transportation vehicles, Transit vehicles, School buses
Emergency Button Integration
Fleet Tracker can be integrated with an optional Emergency Button
for increased driver safety in cases of emergency or distress.
• Features:
• Covert installation
• In-app or email notification of emergency, accident or distress
• Application:
• Remote crews, Field workers, Lone workers, Oil&Gas, Emergency Response Fleets
35
Power Take-off Sensor
Fleet Tracker can easily integrate with a Power Take-Off
connection and monitor accurate usage of the power
required for auxiliary equipment.
• Features:
• Time of ON and OFF status of the auxiliary equipment
• Accurate report on PTO usage to avoid under the table work
• Receive alerts when the equipment is used, ex. when snow plow lowers the plow, the customer
gets informed that their street is being cleaned
• Application:
• Tow Trucks, Dump Trucks, Cranes, Excavators, Forklifts, Liftgates, Snow Plows, Garbage Trucks
36
Temperature Sensor
Monitor and regulate climate control for transportation
of temperature-sensitive products.
• Features:
• Measure temperature in F and C
• Transmits temperature status every 4 seconds
• Receive alerts for any unnatural spike in temperature
• Historic report of temperature throughout the transportation period for quality
assurance
• Application:
• Pharmaceutical and Medical Transportation Fleet, Livestock transportation, Passenger
and Public Transport
37
Door Sensor
Monitor the times and duration of the open door status on your
vehicles.
• Features:
• Accurate usage time on door and hood activity for increased preventative maintenance
• Duration of open door status for accurate monitoring of passenger pick-up transportation stops
• Application:
• Public Transit, Bus, Taxi, Delivery Vehicles, Trailers
38
Ecm Integration
Monitor true odometer and fuel economy readings to stay on top of
your routine maintenance.
• Features:
• Accurate value of mileage and engine hours taken from the engine control module
• Correct usage of fuel used by the engine
• Application:
• Public Transit, Bus industry, Passenger Transportation
39
Fleet Tracker Add-ons
Monthly Price for addon feature
Up-front hardware / Installation Cost
WIFI Access point - The Industrial Wi-Fi Access Point is connected to a MGS500 Modem providing internet access to WiFi enables devices.
0
$249.00 CDN (including install)
Engine Control Module (ECM) - Enables analysis of vehicle fuel consumption, fuel mileage, vehicle and driver behavior
and diagnostic information including potential engine faults.
0
$289.00 CDN
Driver Identification - Enables dispatchers to identify which driver is operating each vehicle. In the event the vehicle is
being operated by an unidentified driver the in-vehicle modem can send an alert to specified users and trigger an
onboard buzzer.
0
Garmin Connectivity – Enables two-way messaging and dispatch between a Garmin GPS and the .NET software client.
0
$98.00 CDN (including install)
Temperature Monitoring - Enables cargo temperature monitoring for transport of temperature sensitive goods.
0
$150-225 CDN (including install)
Feature / Benefits
$135.00 CDN (first vehicle)
$110.00 CDN (each additional vehicle)
Asset Tracker
• Key business benefits:
• Locate and monitor equipment in the field using a single web portal along with other company
assets
• Ideal for:
• Businesses with large or expensive equipment that is routinely left on job sites for weeks or
months
• Businesses looking to track resources other than vehicles or employees/handsets
AT1000
• Features
• Magnetic installation capability
• Hardwire installation capability for recharge
• 3 year battery without recharge (dependent on transmission rate)
• Motion sensor
• Rechargeable battery
Temperature Sensor
Monitor and regulate climate control for transportation of
temperature-sensitive products.
• Features:
• Measure temperature in F and C
• Instantly transmits spikes in temperature in storage trailers, etc.
• Historic report of temperature data during the storage period
• Application:
• Logistics, Cargo Transportation, Livestock Transportation, Medical and Pharmaceutical
Product Storage
43
Door Sensor
Monitor the times and duration of the open door status on
your containers and trailers
• Features:
• Accurate usage time on door and hood activity for increased preventative maintenance
• Alerts for unauthorized door activity to prevent theft or cross-border smuggling
• Application:
• Logistics, Storage, Warehousing, Cross-border Transportation
44
Fuel Level Sensor
Monitor the fuel levels, or any other measured readings, in
your equipment, such as power generators, water towers,
etc
• Features:
• Receive alerts in cases of fuel levels dropping when equipment is not powered to prevent theft
• Accurate reading on the fuel levels to avoid unnecessary refueling trips
• Application:
• Construction Equipment Rentals, Oil & Gas Equipment Rentals, Mobile Water Towers, Irrigation
Systems
45
Digital Sensor
Monitor any type of activity with ON/OFF, OPEN/CLOSE or
UP/DOWN statuses.
• Features:
• Receive instant alerts when the status has been changed
• Keep historic log of the activity on the equipment for accurate work-sheets, preventative maintenance and
safety
• Application:
• Construction, Transportation, PTO Equipment, ATM Machines
46
AT1000 Charger
Applicable in situations where the Asset Tracker is not
hardwired to a trailer and requires to be recharged on regular
basis.
• Features:
• 12V charger
• Equipped with wall plug for any office wall outlet for a quick recharge
• Includes a cigarette lighter connector for recharging in vehicle
47
Resource/Action Tracker
• Key Benefits
• Helps businesses with mobile workforce to meet ever changing priorities and make on demand
decisions
• Ideal for
• More visibility on the proximity of employees to new or emergency jobs; or location of employees
when in remote areas
• Scheduling or tasking field employees who aren’t always driving the same vehicle; automating time
sheet, expense or fuel reporting
Resource/Action Tracker
• Features
• GPS location tracking
• Dispatch activities to handsets
• Schedule tasks and delivery appointments for your drivers from HO
• Near real-time status updates to tasks, activities and location
• Historic log of all dispatched activities and tasks
• Accurate report on time cards and working hours
Action Tracker HOS
• Key business benefits:
• Automated compliance on Hours of Service Regulation
• Reduced paperwork associated with log books and roadside inspection
• Digital reports on worker’s available hours according to the regional regulations
• Ideal for:
• Long hauling companies with over the border transportation
• Trucking companies
• Oil & Gas Transportation
Action Tracker HOS
• Features:
• Available Hours reporting
• Roadside Inspection mode
• Electronic Driver Vehicle Inspection Report (DVIR)
• “Slip-seat” capability
• Violation Reports
• Driver Log Archive
Pricing
SOLUTION
FLEET TRACKER
ASSET TRACKER
RESOURCE
TRACKER
ACTION
TRACKER HOS
Monthly Price
$35
$40
$45
$55
$20
$25
$10
$7
Contract term
No Contract
3-year
3-year
3-year
No Contract
3-year
No Contract
3-year
Self-Install Hardware
$299
$0
N/A
N/A
$199
$0
N/A
N/A
MGS200 Hardware
$299
N/A
$0
$0
N/A
N/A
N/A
N/A
MGS 500 Hardware
N/A
N/A
N/A
$0
N/A
N/A
N/A
N/A
Professional Installation
$120
N/A
Included
Included
N/A
N/A
N/A
N/A
Locate Intervals (variable)
2 min
2 min
2 min
2 min
2 min
2 min
15 min
N/A
Transmission Frequency (variable)
6 min
6 min
6 min
6 min
6 min
6 min
15 min
N/A
Included Data
10 MB
10 MB
10 MB
1 GB
10 MB
10 MB
Included with Data Plan
10 MB
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Support
British Columbia
Mark Conway, RSM
(778) 828-4088
Mark.Conway@fleetcomplete.com
AB, SK, MB
Troy Bauman, RSM
(403) 880-0456
Troy.Bauman@fleetcomplete.com
AB, SK, MB
Shane Kennedy, Sales Specialist
(780) 886-8167
Shane.Kennedy@fleetcomplete.com
QC & Maritimes
Sylvain Denis, RSM
(514) 293-5892
Sylvain.Denis@fleetcomplete.com
ON
Gurinder Mangat, RSM
(416) 906-6783
Gurinder.Mangat@fleetcomplete.com
Maritimes
Elias Karapetsas, Sales Specialist
(514) 442-4836
Elias.Karapetsas@fleetcomplete.com