Survey Responses Report

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2014 ITS Satisfaction Survey Results

Client Services/Help Desk

Mobile Device support Pharos Printing Desktop & Laptop Software SmartPhone & Tablet Support Telephone/Conference Calling Purchasing & Replacement of Hardware Desktop & Laptop Hardware Assistive Technologies USFsupport&answers Office Moves Equipment Reservations Troubleshooting Technology Advice & Recommendations 0,00 1,00 2,00 3,00 4,00 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 5,00

Business Systems

Online Official Transcript & Enrollment Certificate Ordering Registration & Grades Self Service Reporting & Analytics(WebFOCUS Developer Studio,… Prospect Relationship Management (EMT) Advising & Grading Room & Events Scheduling (EMS) Administrative System (HR, Banner, Faculty and Student) USFmobile App USFcalendar for Events USFconnect USF Google Drive & Sites USF Google Email USF Google Calendar 0,00 1,00 2,00 3,00 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 4,00 5,00

Network & Infrastructure

Wireless Access VPN Internet 0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 4,00 4,50 5,00

lynda.com

ITS Computer Labs Telepresence/Video Conferencing (Cisco) Video/Audio Recording, Editing & Production… Streaming Media Server (Ensemble) Desktop Personal Capture (Echo 360) Classroom Lecture Capture (Echo 360) Clickers Web Conferencing (Adobe Connect) Plagiarism Prevention System (Turnitin.com) Learning Management System (Canvas) Instructional Design Consultation Classroom Tech Support Classroom Technology 0,00

Learning Technologies

1,00 2,00 3,00 4,00 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 5,00

Security Services

Security Education Training and Awareness (SETA) Network Security & Appropriate Use Identity Management 0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 4,00 4,50 5,00

Training

Training, Individual (CIT) Training Classes (CIT) lynda.com

0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5 4,00 4,50 5,00

Overall Satisfaction

ITS is meeting my USF technology needs.

ITS is meeting the central technology needs of my school/college/department.

ITS delivers services in a manner consistent with the vision, mission and values of USF.

0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 4,00 4,50 5,00 Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5

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