Mobile Device support
Pharos Printing
Desktop & Laptop Software
SmartPhone & Tablet Support
Telephone/Conference Calling
Purchasing & Replacement of Hardware
Desktop & Laptop Hardware
Assistive Technologies
USFsupport&answers
Office Moves
Equipment Reservations
Troubleshooting
Technology Advice & Recommendations
0,00 1,00 2,00 3,00 4,00
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
5,00

Online Official Transcript & Enrollment Certificate Ordering
Registration & Grades Self Service
Reporting & Analytics(WebFOCUS Developer Studio,…
Prospect Relationship Management (EMT)
Advising & Grading
Room & Events Scheduling (EMS)
Administrative System (HR, Banner, Faculty and Student)
USFmobile App
USFcalendar for Events
USFconnect
USF Google Drive & Sites
USF Google Email
USF Google Calendar
0,00 1,00 2,00 3,00
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
4,00 5,00

Wireless Access
VPN
Internet
0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
4,00 4,50 5,00

lynda.com
ITS Computer Labs
Telepresence/Video Conferencing (Cisco)
Video/Audio Recording, Editing & Production…
Streaming Media Server (Ensemble)
Desktop Personal Capture (Echo 360)
Classroom Lecture Capture (Echo 360)
Clickers
Web Conferencing (Adobe Connect)
Plagiarism Prevention System (Turnitin.com)
Learning Management System (Canvas)
Instructional Design Consultation
Classroom Tech Support
Classroom Technology
0,00
1,00 2,00 3,00 4,00
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
5,00

Security Education Training and
Awareness (SETA)
Network Security & Appropriate Use
Identity Management
0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
4,00 4,50 5,00

Training, Individual (CIT)
Training Classes (CIT) lynda.com
0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5
4,00 4,50 5,00

ITS is meeting my USF technology needs.
ITS is meeting the central technology needs of my school/college/department.
ITS delivers services in a manner consistent with the vision, mission and values of
USF.
0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 4,00 4,50 5,00
Very dissatisfied = 1 Dissatisfied = 2 Neutral = 3 Satisfied = 4 Very Satisfied = 5