Enterprise Mobility & the Cloud:
Enabling a Mobile Workforce
Trends, Challenges, and Strategies
Introduction
• The IT industry is rapidly moving towards a world of mobile,
cloud, big data, and social computing services – much faster
than many realize. These technologies are forecasted to drive
90% of all IT growth over the next 5-7 years (IDC Nov 2012)
• In the federal government, agency leaders are looking to
mobile and cloud technologies to offset increased budgetary
pressures. These platforms allow agencies to reduce real
estate, energy, and IT capital / infrastructure costs from
increased worker mobility, telecommuting, cloud adoption
• By 2015, the federal government plans to save close to $5B
annually through data center consolidation enabled by cloud
computing (NextGov Jan 2013)
First, let’s take a moment and review
some key Mobility and Cloud terms
What exactly is the Cloud?
“A model for enabling ubiquitous,
convenient, on-demand network access
to a shared pool of configurable
computing resources (e.g., networks,
servers, storage, applications, and
services) that can be rapidly provisioned
and released with minimal management
effort or service provider interaction.”
There are 3 basic Cloud Service Models - SaaS
SaaS
App 1
App 2
App 3
PaaS
Integration & Middleware
IaaS
Infrastructure (Hardware, Network, Storage)
Software as service.
Software, applications,
and data are hosted in
“the cloud’ by a 3rd
party. Typically access
via a web browser.
There are 3 basic Cloud Service Models - PaaS
SaaS
App 1
App 2
App 3
PaaS
Integration & Middleware
IaaS
Infrastructure (Hardware, Network, Storage)
Platform as service.
A service that allows
you to build, deploy,
and host applications
in “the cloud’ by a 3rd
party.
There are 3 basic Cloud Service Models - IaaS
SaaS
App 1
App 2
App 3
PaaS
Integration & Middleware
IaaS
Infrastructure (Hardware, Network, Storage)
Infrastructure as service.
A service that allows you
to utilize IT hardware,
network, and/or storage
in “the cloud’ by a 3rd
party.
Enterprise Mobility – Some Key Terms
•
•
•
•
•
•
•
•
BYOD
Consumerization of IT
Enterprise Mobility
Mobile Device
Management (MDM)
Mobile Application
Management (MAM)
Over the Air (OTA)
Transmission
Virtual Desktop
Infrastructure (VDI)
User Experience
What is driving adoption of
Enterprise Mobility and Cloud in the
workplace?
Smartphones are surpassing PCs in sales
Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud
services, social networking, and big data (IDC)
The rise of the tablet
80% of polled IT professional say tables are growing in organizational importance, 64% of organizations are
adopting customer applications for business practices and 65% are predicting an increase in employee owned
devices used within the organization (InfoWeek)
Internet traffic from mobile devices is growing rapidly
Global internet traffic originating from mobile devices climbed to 13% of total internet traffic in 2011. By 2015,
more Americans will access the internet via mobile devices than desktop PC’s
(Federal Government Digital Strategy, May 2012)
Employees personal use of consumer cloud services
End user experience with consumer cloud services is accelerating organizations’ cloud adoption
(CDW 2013 State of the Cloud Report)
Consumerization of IT is driving BYOD adoption
According to Gartner, Smartphone BYOD programs are in place at 33% of companies
Consumerization of IT is driving BYOD adoption
According to Gartner, Tablet BYOD programs are in place at 47% of companies
Consumerization of IT is driving BYOD adoption
40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange May 2013).
38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)
The Federal Gov’t is committed to
Mobile and the Cloud
Federal Data Center Consolidation Initiative (FDCCI)
By 2015, Federal
agencies plan to
eliminate more
than 800 data
centers (FDCCI
FAQ 2012)
Feb 2010
FDCCI
Created
Federal Data Center Consolidation Initiative (FDCCI)
• Created to reverse historic growth of Federal data centers –
from 432 in 1998 to 1100+ in 2009 (FDCCI FAQs May 2012)
• Focus on reducing costs of hardware, software, IT operations
• Shift IT investments to more efficient computing platforms
• Reduce overall energy and real estate footprint
• Increase IT security posture of the government
The “Cloud First Strategy”
42% of Federal
agencies
implemented or
maintained cloud
service in 2012, up
from 29% in 2011
(CDW 2013 State
of the Cloud)
Feb 2011
Cloud First
Strategy
Feb 2010
FDCCI
Created
Cloud First Strategy
• Accelerate pace gov’t realizes value from cloud computing
• Require agencies to evaluate cloud computing options
• Articulates benefits, considerations, and trade-offs of the cloud
• A decision framework & case examples for cloud migration
• Cloud computing implementation resources
• Defined activities, roles, and responsibilities for cloud adoption
Federal Risk & Authorization Management Program
Today, there are 2
certified cloud
providers with
over 75 providers
in process for
certification
Feb 2011
Cloud First
Strategy
Feb 2010
FDCCI
Created
Dec 2011
FedRAMP
Launched
Federal Risk &Authorization Management Program (FedRAMP)
• A federal program to certify public cloud providers
• A more consistent approach to cyber security in the cloud
• Provides standardized approach to security assessment,
authorization, and continuous monitoring for cloud products
and services
• Long-term used to certify mobile devices
Digital Government: Building a 21st Century Platform
Feb 2011
Cloud First
Strategy
Feb 2010
FDCCI
Created
May 2012
Digital Gov’t
Dec 2011
FedRAMP Strategy
Launched
In May,
GSA awarded
gov’t-wide
contract for
wireless service &
mobile devices
with projected
savings of $300M
over 5 years
(GSA.gov)
Digital Government Strategy outlines (3) objectives
• Enable constituents and federal mobile work force to access
high-quality digital government information and services
anywhere, anytime, on any device
• Seize opportunity to procure and manage devices, applications,
and data in smart, secure, and affordable ways
• Utilize power of gov’t data to spur innovation and improve
quality of service for American citizens
Department of Defense Mobile Device Strategy
Feb 2011
Cloud First
Strategy
Feb 2010
FDCCI
Created
Jun 2012
May 2012
DoD Mobile
Digital
Gov’t
Device
Dec 2011
Strategy
Strategy
FedRAMP
Launched
The DoD is
looking to support
100K+ unclassified
users by 2Q 2014
and ultimately
support 600K
users
(Feb 2013 DoD
Mobile Device
Implementation
plan )
DoD Mobile Device Strategy outlines (3) goals
• Advance and evolve the DoD IT Infrastructure to support
mobile devices
• Institute mobile device policies and standards
• Promote development and use of DoD mobile and web enabled
applications
Benefits and Challenges
Workforce mobility and telecommuting are gaining steam
According to the GSA, telework delivers a 200-1500% ROI through increased productivity, reduced absenteeism,
lower real estate costs, and reducted recruitement needs
Mobile Work Exchange April 2013
…and offer tremendous personal savings & benefits
According to the Mobile Work Exchange, the telework week held in March saved over $12M in commuter costs
Mobile Work Exchange April 2013
Various benefits are driving adoption of Mobile & Cloud
Employee Satisfaction
Increased Productivity
Scalability
(“Elasticity”)
Business agility
Email
Data
Messaging
Business
Applications
Lower Capital Expense
Innovation
Improved customer
experience
…but there are challenges & barriers with Mobile & Cloud
Top Mobile Barriers – Federal IT Executives
Security
Federal & corporate IT leaders are
struggling with:
73%
•
C-Level pressure to act now
•
Security of proprietary data and systems
•
Technology integration
•
Service performance
•
Budgets / BYOD hidden costs
100%
•
Lack of corporate policies
Mobile Work Exchange Survey May 2013
•
Cultural adoption & training
•
Rapid pace of technology change
•
Large & growing # of vendors
•
Regulatory & mandate compliance
•
Supporting multiple OS / Plaforms
•
Changes to organizational R&R
Budgets
60%
Policies
Technical
Leadership
Culture
42%
35%
30%
27%
0%
50%
Top Cloud Barriers – IT Leaders
46%
32%
25%
Security
Performance
Integration
CDW 2013 State of the Cloud Report
Software solutions exists to deal with some challenges
Software
Features
Mobile Device
Management (MDM)
• Software that secures, monitors, manages and supports mobile devices
deployed across mobile operators, service providers and enterprises.
• MDM functionality typically includes over the air (OTA) distribution of
applications, data and configuration settings for all types of mobile devices
• This applies to both company-owned and employee-owned (BYOD)
devices across the enterprise or mobile devices owned by consumers
Mobile Application
Management
• Software to add, remove, or update custom or 3rd party applications in a
centralized fashion.
• Includes user authentication, authorization, and grouping; over the air (OTA)
application provisioning, automated application provisioning, automated
application configuration, application updates, application back-up,
application removal, application white list and black list management
Mobile Application
Development Platform
• A comprehensive suite of products and services that enable development
and deployment of mobile applications
Network Access
Control (NAC)
• A networking solution used to define and implement a policy that describes
how to secure access to network nodes by devices when they initially
attempt to access the network.
• Aims to control access to a network with policies, i
Virtual Desktop
Infrastructure (VDI)
• Hosting a desktop operating system within a virtual machine (VM) running
on a hosted, centralized or remote server
….but a comprehensive mobile & cloud strategy is required
Enterprise Strategy
• Enterprise strategy and vision
• Workforce enablement
Strategy
Enterprise
Strategy
• Business processes
• Customer, suppliers & partners
• Marketing and adoption plans
….but a comprehensive mobile & cloud strategy is required
Program Governance
• Portfolio management
• Performance measurement
Strategy
Governance
• Organizational structure
• Expense and asset management
• Corporate policies
….but a comprehensive mobile & cloud strategy is required
Security
• Security Policies
Strategy
Security
• Risk Management
• Network access and control
• Device & application management
….but a comprehensive mobile & cloud strategy is required
Applications
• Application strategy
Strategy
Applications
• Application architecture
• User experience and design
• IT capabilities & processes
An assessment & roadmap tool to manage the complexity
Mobile Readiness & Maturity Score Card
Category
Evaluation Component
Maturity Score
Gaps & Summary Findings
Enterprise Strategy
•
•
•
•
•
Enterprise strategy & vision
Workforce enablement
Business processes
Customers, suppliers, & partners
Marketing & adoption plans
Level 0 - None
Level 1 - Low
Level 2 - Medium
Level 3 – High
Level 0 - None
•
•
•
•
•
Complete
Complete
Complete
Complete
Complete
Governance
•
•
•
•
•
Portfolio management
Performance measurement
Organizational structure
Expense & asset management
Mobile policies
Level 1 – Low
Level 2 - Medium
Level 3 - High
Level 0 – None
Level 1 – Low
•
•
•
•
•
Complete
Complete
Complete
Complete
Complete
Security
•
•
•
•
Mobile security policies
Risk management
Network access & control
Device & application management
Level 2 - Medium
Level 3 - High
Level 0 – None
Level 1 – Low
•
•
•
•
Complete
Complete
Complete
Complete
Applications
•
•
•
•
Application strategy
Application architecture
User experience & design
Capabilities & processes
Level 2 - Medium
Level 3 – High
Level 0 - None
Level 1 – Low
•
•
•
•
Complete
Complete
Complete
Complete
Identify gaps, determine mobile ‘readiness’…
Assessing maturity level (0-3) for
each evaluation component
and build the strategy roadmap with all stakeholders
Initiative
Sponsor
Enterprise Strategy
Established Executive Steering Committee
Define Mobile Vision
PMO
CIO / CMO
Governance
Webinars
Product Reports
3rd Party Research
Develop Corporate Mobile Policies
HR
VP Products
R&D
Legal / CIO
Security
MDM Deployment
NAC Upgrade
Mobile Security Policies
Applications
HR Pilot App
MEAP Vendor Evaluation
Accounting / Finance Budget Approval Process
Unified Communications RFP
Workforce Training
Sales and Marketing Team
Business Unit 1 Team
Accounting / Finance Team
CIO
VP Eng.
CSO
HR / CIO
CIO
CFO / CIO
CIO
HR
HR
HR
JUN 13
JUL 13
AUG 13
SEPT 13
OCT 13
Recommended Reports
CDWs 2013 State of the Cloud Report
Mobile Work Exchange Digital
Government Strategy Report May 2013
Digital Government: Building a 21st Century
Platform to Better Serve the American People
May 2012
Thank You
Business-IT Enablement
Strategy | Planning | Execution
7901 Jones Branch Drive
Suite 400
Mclean, VA 22102
Mobile phone: 856-266-2831
20149 Bandon Dunes Court
Ashburn, VA 22182
Don Bruns
Managing Director
dburns@navigationarts.com
Mobile phone: 703-402-0357
Robert M. O’Such, PMP
Principal Consultant
osuchrm@gmail.com