Senior Living Hospitality Technology
Presented by Horizon Software International
Amy Nemecek
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All Your Food Service Technology
Needs from One Source
One Vendor, One Phone Call
 Dining Programs
 Barber/Beauty Salons
 Country Stores
 Front Desk/Concierge
 Nursing Consumables
 Housekeeping and Maintenance
 Transportation
 Gift Cards
 Online Tools
You can Obtain Everything You Need from Horizon
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Horizon has Corporate Strength
and Staying Power
 Over 30 years developing
software
 Specializing in food service
since 1992
 HQ in Atlanta, support and
services offices throughout
the US
 Strong financial backing –
Division of NYSE Roper
Industries
Horizon is Well Established and in Good Standing
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All Your Food Service Technology
Needs from One Source
 Horizon’s installation
base is nearly equally
divided among small,
medium, large and
mega clients
No Implementation is too Large or too Small
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What Happens After the Sale?
 Four-phase implementation plan
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•
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Discovery Pre-Planning
Systems Engineering Installation
Training and Implementation
Support Monitoring
 Best Practices
 Steps to Success
Horizon’s Four Step Implementation System is Time Tested
and Proven to Yield Excellent Results
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What Happens After the Sale?
 State-of-the-art call center
 24/7 support available
 Average speed of answer
less than one minute
 94% of all issues are
resolved during the first call
 99% + client retention
Horizon Offers Unparalleled Technical Support
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Outstanding Customer Service and
State-of-the-Art Technology, at a Fair Price
Increases revenue – reduces costs
 Increase sales and participation
 Capture missed resident
transactions
 Accurate sales records allow
precise production
 Increases resident satisfaction
by enabling you to provide faster
and better service to residents
Horizon’s System Pays for Itself
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A New Generation of Residents
Expectations of The Silent Generation
 Transparency/Trust
•
Relationship built on trust/disclosure
 Choice/Flexibility
•
Options, options, options
 Control
•
Only charge me for what I use
The Silent Generation Has Different Expectations
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Senior Living Community Technology
At Its Finest
 Fine Dining
 Informal Dining
 Desktop Ordering
 Retail and Services
 Online Account Management
Horizon’s System Offers Flexible, Cutting Edge Methods of
Processing Sales and Accountability
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Senior Living Community Technology
At Its Finest
Fine Dining
 Restaurant-style order entry
and management
 Flexible customized table
setup
 Color code table view
capability
 View orders for any seat at
any table
 Flexible seating option
 Built-in “needs bussing” alert
The Table Service Module Completely Automates this Service
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Senior Living Community Technology
At Its Finest
Informal Dining
 Speeds up lines
 Flexible payment options
including discounts and
coupons
 Processes credit cards
 Multiple menu plans
available on each Point of
Service
The Informal Dining Resident Processing Module
is Fast and Efficient
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Senior Living Community Technology
At Its Finest
Desktop Ordering
 Orders can be placed
online
 Email order verification
 Orders are printed in the
kitchen for processing
 Orders can be picked up
or delivered
Desktop Ordering is Fast and Convenient
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Senior Living Community Technology
At Its Finest
• Orders can be
conveniently placed by
phone by residents
similar to ordering
room service
• Orders can be placed at
bedside for residents by
utilizing tablet
computers
• Ideal for rehabilitative
services
Room Service Solution is Ideal for Rehabilitative Services Stays
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Senior Living Community Technology
At Its Finest
Retail
 Full Point of Service terminals and
portable tablet-style POS devices
available
 Integrated solution combines
revenue from all devices for
consolidated financial reporting
 Fast and easy to use
The Retail Module Provides POS for Country Stores,
Barber / Beauty Salons and Coffee Kiosk Applications
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Senior Living Community Technology
At Its Finest
Online Account Management
 Available 24/7
 Reduces account balance inquiry calls
to dining service and accounting office
 Displays account balance information
and record of what has been purchased
 Resident’s family can track food and
beverage consumption
 Account can be used at any POS
including dining room, vending,
barber/beauty salon, country store,
kiosks, etc.
Online Account Management via Horizon’s MyResidentOnline Module
is Convenient for Residents and Efficient for the Community
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Senior Living Community Technology
At Its Finest
 Resident accounts are automatically updated for
purchases, use of meal credits, or flexible
spending
 Simplifies billing office functions
 Captures revenues which may have been
previously missed
 Payroll deduction option for employee
purchases interfaces with payroll system
 Can automatically communicate resident
charges to existing billing system, with flexible
capabilities to interface with nearly all billing
systems.
Reduces Duplicate Entries by Interfacing
with Other Software Providers
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Powerful Yet Easy Technology
 Scanners
 Proximity readers
 Barcode/magnetic
stripe readers
 Manual lookup
 Works with numerous
devices accomplishing
multiple purposes
 Can use existing
security and payroll
cards or fobs
Positive Identification of Residents can be Accomplished in a Variety of
Ways Utilizing Various Peripheral Devices and/or Photos
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Initial Front of the House Setup
is Fast and Efficient
 Digital cameras can be used to
add photos as needed
 Images can be imported from a
resident database
 Facilitates resident familiarity
training
Residents’ Photo can be Imported or Captured via Digital Camera
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Horizon POS Terminals
are a Cashier’s Best Friend
HAPPY BIRTHDAY!
 Allergy warnings
 Happy birthday greeting
 Low account balance message
 General messages
The Cashier Message Center is Interfaced to the Resident Database for Timely
Message Display (or Voice Notification) to the Cashier for Each Resident
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Initial Front of the House Setup
is Fast and Efficient
 Language preference
 Allergy warnings
Resident Database Records can be Modified on an Individual Basis
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Flexible and Convenient Payment Options Ensure
Greater Spending and Result in More Satisfied Residents
 Declining Balance Accounts
 Inclining Balance Accounts
 Meal Credits or Points
 Cash, Check, Credit Card
 Vouchers, Discounts, Coupons
 Department Charges
Payment Option can be Configured for Practically any Situation
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Flexible and Convenient Payment Options Ensure
Greater Spending and Result in More Satisfied Residents
 Residents’ accounts can
be utilized throughout the
community
 Balances are instantly
updated system-wide
when transactions are
completed
 Historical transaction and
balance review capability
Balances can be Updated Real-Time Throughout the
System For Residents’ Convenience
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Powerful Yet Easy Technology
 System remains mission
critical – if connectivity is lost
sales can still be conducted
 When restored, terminal
flushes buffered transactions
and automatically synchs
back up with manager’s
consolidation terminal
After Login, the System Copies the Entire Database
to Each Terminal for Complete Redundancy
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Initial Front of the House Setup is
Fast and Efficient
 Manager’s station is a
standard PC
 POS terminals are touch
screen computers designed
for redundancy
 Spill resistant cases protect
computers
 Cash drawers fit below
terminals
 Portable POS terminal option
Horizon’s Hardware is Non-Proprietary
Ensuring Flexibility When Repairing and/or Replacing Units
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All Your Food Service Technology
Needs from One Source
 Credit Cards – convenient and
increases revenue
 Employee Plans – convenient and
increases revenue
 General Ledger – interfaces with
community’s billing software
 Portable Point of Service
Terminals – for tableside, bedside
and spontaneous venue ordering
 Self-Inquiry Mode – reduces
business office inquires
 TempAlert monitoring – assures
food safety
Horizon’s Popular Features Enhance Dining Operations
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The Back of the House System
Saves Time and Money
• SMART Shield: Monitors
Critical Control Point
Temperatures in Food
Production
• SMART Guard: Monitors
Control Point
Temperatures in Food
Storage, Large Equipment
• TempAlert SMART
Command Center:
Provides Online Access
and Control
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The Back of the House System
Saves Time and Money
Fully integrated Back of the House
includes the following modules:
 Inventory Management
 Procurement
 Bid Analysis
 Production
 Menu Planner/Nutrition Analysis
 Personnel Management
 Fixed Asset Management
 Central Kitchen
Back of the House is Sophisticated and Powerful, Yet Easy to Use
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The Back of the House System
Saves Time and Money
 Reduces food costs by helping
to reduce shrinkage, spoilage
and breakage via inventory
control system
 Auditable database tracks
inventory from order placement,
to receipt
Profits
Labor &
Food Costs
 Physical inventory processing
takes minutes
 Integrated state-of-the-art
procurement system
automatically forecasts
requirements from menu plans
 Decreases labor costs through
increased efficiency and
automated processes
Provides State-of-the-Art Inventory Control
and Procurement Capabilities
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The Back of the House System
Saves Time and Money
 Historical-based production planning
 Checks inventory and allows for
substitutions
 Automatically generates recipe
worksheets complete with recipe
preparation and HACCP instructions
 Post-production records are
automatically generated
 Financial analysis capabilities
 Built-in leftover management system
The Production Module Streamlines the Production Process
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The Back of the House System
Saves Time and Money
 Complete nutritional
analysis capability
 Built-in database containing
thousands of food items
 Unlimited recipes and
menu plan database
storage
 Efficient cycle menu
management
Menu Plans Can Be Tailored to Residents’
Nutritional Needs and Preferences
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All Your Food Service Technology
Needs from One Source
Front Office
Back Office
Fine Dining
Informal Dining
Desktop Ordering
Retail
Inventory Management
Procurement /Bid Analysis
Production
Menu Planner/Nutrition Analysis
Asset Management
Catering
Central Kitchen
MyResidentOnline
Internal Payments
Account Transparency
Other Systems
Temperature Management
General Ledger
Payroll Deduction
TrainSmart
Horizon owns 100% of its source code
Horizon’s System is Modularized and Scalable
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