Enabling Smart Collaboration
between Regulators and Private Companies
in Dealing with Construction Permits:
Malaysia's Experience
7th Regional
Georgian ICT Development and Cyber Security Event
GITI 2014
Dr Izhar Che Mee, drizhar@yahoo.com
Enterprise Heartbeat MSC Sdn Bhd
MALAYSIA
Population:
29.7 millions
Malay, Chinese,
Indian, Others
GDP:
337 billion USD
TEMPERATURE:
28oC – 33oC
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World Bank’s Ease of Doing Business Report 2015
OVERALL RANKING (out of 189 economies)
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World Bank’s Ease of Doing Business Report 2015
ON-GOING INITIATIVES
•
Sub-national Benchmarking
•
DCP Tribunal
DEALING WITH CONSTRUCTION PERMITS
•
NEW INITIATIVES
• Focus Group – all stakeholders
• Process Re-engineering
• New OSC for end-to-end process
• HR Competency Development
• Revisit IT system
MINISTRY LED INITIATIVES
• One Stop Centre (OSC)
• Online OSC System
111
DB‘08
113
‘09
111
‘10
NEW IT DCP SYSTEM
28
189 economies
49
96
113
‘11
116
‘12
‘13
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‘14
DB‘15
4
CHALLENGES
Stakeholders
•
•
•
Regulators
Utilities companies
Professional consultants
1. Coordinating and monitoring regulators’ efficiency in approving
permits.
1. Many interactions between consultants and regulators and utilities
companies.
2. Documents management.
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PROTRAX’s
VALUE PROPOSITIONS
• Able to monitor projects easily
– ONE PAGE SUMMARY
• Able to store project
information and documents in
a ONE REPOSITORY.
• All stakeholders use ONE
SYSTEM.
• Professionals such as
architects do online
submission.
• Easy to learn and use – 2
hours of training.
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PROTRAX: ONE PAGE PROJECT STATUS SUMMARY
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PROTRAX: PERFORM TASKS
SUBMISSION CHECKLIST
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PROTRAX: ONE PROJECT DOCUMENTS REPOSITORY
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PROTRAX: HOW DOES IT WORK?
“HORIZONTAL INTEGRATION”
Government Technical Agencies &
Utilities Companies
LOCAL MUNICIPALITY
Planning
Department
Internet
Building
Department
SERVER
Engineering
Department
Accessible via
smartphones, tablets and
computers.
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Accessible from anywhere
via internet.
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PROTRAX: THE OUTCOMES
• Easier project status monitoring
•
•
PROTRAX monitors and updates status of each task.
Regulators can generate reports in seconds.
• Lesser interactions between professionals and regulators.
•
Saves effort and cost.
• Systematic document management and easy to access
documents.
•
•
•
Safeguards documents for a long period.
Higher staff productivity.
Source of reference.
• Professionals perform online submission and monitoring.
•
•
Saves effort and cost.
Higher efficiency to regulators as documents are distributed in seconds.
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CONCLUSIONS
• DCP stakeholders can be integrated via “HORIZONTAL INTEGRATION”
•
ONE SYSTEM and ONE REPOSITORY for DCP via simple easy to use and learn
web based system.
•
POSITIVE OUTCOMES
• Higher staff productivity
• Lower operating cost
• Easier to manage and monitor
• Safeguards critical project information and document.
• Allows stakeholders to work from anywhere and anytime via Internet
connectivity.
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დიდი მადლობა
didi madloba
Terima Kasih
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