Carrier & Wholesale Services
“Communications Done Right”
carrierservices@fltg.com
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Agenda
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Company History
Statistics
The FLTG Network
FLTG Park
Carrier Services Portfolio
Certifications
Network Operations
Summary
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Company History
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5th generation Voice & Data company: est.1906 & still privately owned
Roots based in technological innovation
Located in the Finger Lakes region of Upstate NY
 Headquartered in Victor, NY
Provides IP based communications, mobile backhaul, data networking
and hosting/ storage services to 23 cities in the upstate region
Certified ISP since 1995
Cisco Premier Partner since 2000
IP Voice Provider since 2006
Carrier Services Channel since 2010
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Statistics
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We operate the largest private fiber network in NYS
 $19M invested, currently over 1,400 miles, 2,000 miles by December 2014
Cisco Premier Partner
Meta-switch for core services
SOCII and HIPAA compliant data facilities
Doubled workforce since 2010
FLTG outside plant crew ensures flexibility, quality and timely
implementation
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Installed over 30 miles of new fiber and turned up customer with full services in 35 days
Inc 500: Americas Fastest Growing Private Companies 2012,2013
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The FLTG Network
Cities Served
Alfred, Auburn, Binghamton, Buffalo, Canandaigua, Clifton Springs, Corning, Cortland, Elmira, Endicott, Endwell, Farmington,
Geneva, Ithaca, Johnson City, Manchester, Newark, Phelps, Rochester, Romulus, Seneca Falls, Shortsville, Syracuse,
Trumansburg, Victor, Waterloo
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On-Net Zip codes
NNI connections
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ANI
ATT
Cogent
DANC
Earthlink
Fibertech
Global Crossing
ION
Level 3
PEG Bandwidth
Sprint
Time Warner (T/C)
Transwave
Verizon (B/W)
Westelecom
Windstream
XO
FLTG may not serve the entire zip code. Our fiber runs as per the KMZ file and can be extended as required to accommodate customer needs. If the required destination is
located parallel to our fiber the build will typically be simple and completed within 45 days. Specific locations not local to our fiber can be accommodated however costs and
timescales will extend dependent on distance terrain, permits etc. Quotes can be obtained by sending location, bandwidth and term requirements to quotes@fltg.com
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Meet-Me Locations
Location
Floor
Suite
Status
Handoff
Presence in
Building/Suite*
70 Henry St. Binghamton, NY 13901
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2 (FLTG)
Q3
FastE / GiGE
FTch/L3/Win
350 Main St. Buffalo, NY 14202
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Live
FastE / GiGE
Ethlnk/TWC/TWv
100 Chestnut St. Rochester NY 14604
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Entire
floor
Live
FastE / GiGE
Ethlnk
1 Exchange St. / 1 West Main St. Rochester NY
14614
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915
Live
FastE / GiGE
FTch/L3/Win
95 Fitzhugh St. Rochester NY 13206
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L3 Suite
Live
FastE / GiGE
L3/Frntr
Pending
Pending
Future
FastE / GiGE
ION/ATT/VZ
Basement
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Live
FastE / GiGE
FTch/L3/Win/West*
/TWC*/ION*
201 S. State St. Syracuse NY
109 S Warren St. Syracuse, NY 13202
Notes
Equinix
State Tower
Building
General access buildings : additional customer specific “Meet-Me” locations exist
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Off-Net/Build Strategy
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Continually & aggressively building our core network & establishing NNIs with
other providers to provide “out-of-core” reach
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Current deployment record is 52 miles of fiber brought to service in 8 days
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350 mile southern ring planed to complete in August 2014
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Planned expansions include: Binghamton > Syracuse, Syracuse > Albany &
North Country, Pennsylvania,
We look for anchor clients to justify build but are open to considering flexible
RoI strategies to justify build
Bring your opportunities to us – we are very receptive
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Carrier Services Portfolio
Carrier
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Dark Fiber
Wavelength
Mobile Backhaul
Metro Ethernet
Outdoor Antenna Systems (ODAS)
Equipment Colocation
Electronic/Physical Storage Services
Disaster Recovery
Professional Services
Wholesale
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IP Voice (Local/LD)
Internet Services
MPLS VPN
Hosted PBX
Hosted Wireless
Hosted Conferencing
Hosted Collaboration Services (7/14)
Cisco Hardware
Electronic/Physical Storage Services
Disaster Recovery
Professional Services
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Carrier Services Portfolio
Carrier
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Extremely rapid deployment
Professional project management
Portfolio includes
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Dark Fiber
Wavelength
Mobile Backhaul
Metro Ethernet
Outdoor Antenna Systems (ODAS)
Equipment Colocation
Electronic/Physical Storage Services
Disaster Recovery
Professional Services
Wholesale
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High Margin product portfolio
Dedicated Sales support
Portfolio includes
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IP Voice (Local/LD)
Internet Services
MPLS VPN
Hosted PBX
Hosted Wireless
Hosted Conferencing
Hosted Collaboration Services
Cisco Hardware
Electronic/Physical Storage Services
Disaster Recovery
Professional Services
Agent
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Aggressive commissions
Aggressive brand awareness
Portfolio includes
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IP Voice (Local/LD)
Internet Services
MPLS VPN
Hosted PBX
Hosted Wireless
Hosted Conferencing
Hosted Collaboration Services
Cisco Hardware
Electronic/Physical Storage Service
Disaster Recovery
Professional Services
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Network Technical
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Bandwidth
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Multiple CoS options available Q3 2014
Provider VLAN tag to all packets received regardless of the VLAN tag, and even if the packet is untagged
All customer VLAN IDS and priority codes for CoS are transmitted and received unaltered by the service
SLA
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All services offered in symmetrical format.
CoS, QoS and QinQ (802.1ad). support
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Ethernet: 1MB to 10MB, in 1MB increments
FastEthernet: 10MB to 90MB, in 10MB increments.
Gigabit Ethernet 100MB to 1000MB, in 100MB increments
RODAM based DWDM Wavelength services - up to 100GB
Availability: 100%
Packet Delivery: 99.999%
Jitter: 250 microseconds
Network latency 10ms (roundtrip)
NID Support
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Blades/Devices
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Cisco NCS 2000, Cisco ME3400’s, Calix E7 blades, Calix ONT’s, Adtran 8044M
Interfaces:
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GigE, 10/100/1000, RJ45 Electrical
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FLTG Park
Secure Establishment Providing:
 Data storage
 Equipment Colocation
 Warehousing/Contingency/Disaster Operations
Full Facility Site
 Diverse fiber connectivity, power backup, heat, humidity etc.
Military Grade Bunkers
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Bomb & weather proof
4 ft. thick walls built around a 4 inch re-rod cage
3 -13 ft. concrete base
Iron doors - Steel cage protection
Strategically Located
 250 Miles from NYC
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FLTG Park Compliance
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SOC II Compliant
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HIPAA Compliant
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Triple fence perimeter protection –
24/7/365 camera surveillance
Access to FLTG park & secure locations
via 24/7/365 NOC
Guard House
 24hr surveillance
 Bullet proof glass
 Triple security fencing
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Carrier Customers
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Carrier Product Summary
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Dark Fiber
 Multi-strand – multi-year. Point to point &
Point to multipoint IRU
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Wavelength
 Lit Point to Point service, currently available
to 100GB
 Symmetrical service offering
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Mobile Backhaul
 Cell-tower to small-cell or customer MTSO
 Dark or lit fiber options
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Metro Ethernet
 End user loops for carriers services
 1MB – 10GB
 Symmetrical service offering
 Supports CoS, QoS and QinQ
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Outdoor Antenna Systems (ODAS)
 Extension of Small / Micro Cell
 Includes ODAS equipment, installation
& maintenance
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Equipment Colocation
 Secure rack /cage / military grade
bunker
 CO or FLTG Park with redundant
services
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Carrier Product Summary cont’d
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Storage Services (FLTG Park)
 Electronic Data Storage
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Paper Record Storage
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climate controlled dedicated facility
Warehousing (unregulated or climate controlled)
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purpose built facility with redundant power,
fiber and climate control
37,000 sq ft in 4,000 sq ft divisions
1,600 & 2,000 sq ft military grade bunkers
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Professional Services
 IP Voice, Wireless, Telecom, Network & Security
Evaluations / Assessments
 Network Design, Engineering & Installation
 IP Voice, Wireless, Telecom, Network & Security
Monitoring
 Managed Service, Support Agreements, Retainer
Contracts
Disaster Recovery / Backup site (FLTG Park)
 “Custom Built” backup facilities for your
business contingency operations
 Units ready for finishing by FLTG or customer
 Land parcels 9.5 - 25 acres
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Parcels can be combined or divided as
required
Land lease or build to suit option
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Wholesale Product Summary
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IP Voice (Local/LD)
 Origination and termination services
 National 8XX availability
 Porting, 911, DL
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Hosted Wireless
 Cloud managed, enterprise-class wireless “(LAN)
access point” deployment
 Multisite deployment with network wide
management and dedicated security radio
Internet Services
 Available to 10GB
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MPLS VPN
 On-Net network to 10GB
 Off-Net (subject to Eng. Review)
Hosted Conferencing
 Audio
 Video
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Hosted Collaboration Services (7/14)
 Voice, Video, IM, Conferencing (Audio/Web),
Collaboration
 Smartphone Integration (BYOD)
Hosted PBX
 Fully featured SMB solution (1- 200 seats)
 On-Net and FLTG dedicated Off-Net
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Wholesale Product Summary cont’d
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Customer Equipment (Cisco, NetApp, VMware)
 Route, Switch, IPT, Wireless
 Design, Sales, Install, Training, Support
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Storage Services (FLTG Park)
 Electronic Data Storage
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climate controlled dedicated facility
Warehousing (unregulated or climate controlled)
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purpose built facility with redundant power,
fiber and climate control
Paper Record Storage
37,000 sq ft in 4,000 sq ft divisions
1,600 & 2,000 sq ft military grade bunkers
Disaster Recovery / Backup site (FLTG Park)
 “Custom built” backup facilities for your business
contingency operations
 Bunkers ready for finishing by FLTG or customer
 Land parcels 9.5 - 25 acres
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Parcels can be combined or divided as
required
Land lease or build to suit option
Professional Services
 IP Voice, Wireless, Telecom, Network & Security
Evaluations / Assessments
 Network Design, Engineering & Installation
 IP Voice, Wireless, Telecom, Network & Security
Monitoring
 Managed Service, Support Agreements, Retainer
Contracts
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Cisco Certifications
FLTG is a member of the
National Cisco VAR
Council
FLTG is a member of the
Cisco Eastern Regional
VAR Council
Cisco “Go to Partner”
Rochester
Syracuse
Buffalo
New York State, OGS
Contractor for
IT Services
(CMT196A)
New York State
Contract for Cisco
FLTG was named the 2010
Cisco
Cisco Collaboration Partner Customer Service
Excellence – ‘11,12,13
East
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Cisco Certifications contd.
Specializations
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Advanced Borderless Network Architecture
Advanced Collaboration Architecture
Advanced Data Center Architecture
Advanced Routing & Switching
Advanced Security
Advanced Unified Communications
Advanced Unified Computing Technology
Advanced Wireless LAN
Advanced Identity Services Engine
 Advanced Express Foundation
ATP – Cisco TelePresence Video Advanced
Borderless Networks Architecture Design Specialist
Borderless Networks Mobility Support Specialist
Borderless Networks R&S Support Specialist
Borderless Networks Sales Specialist for Architecture
Borderless Networks Security Support Specialist
CCIE Routing/Switching
Cisco Certified Design Associate
Cisco Certified Design Professional
CQS – Advanced Wireless Sales Specialist
CQS – Foundation Express Field Specialist
CQS – IP Contact Center Express Specialist
CQS – IP Telephony Design Specialist
CQS – Rich Media Communications Specialist
CQS – Security Solutions & Design Specialist
CQS – Security Sales Specialist
CQS – Unity Design Specialist
Data Center Architecture Design Specialist
Data Center AS Support Specialist
Data Center Sales Specialist for Architecture
Certifications
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Cisco Certified Network Associate Wireless
Cisco Certified Network Professional
Cisco Certified Network Professional Voice
Cisco Certified Network Professional Wireless
Cisco Certified Security Professional
Cisco Lifestyle Services AUC
Cisco Sales Expert
Cisco Web Security Field Engineer Specialist
Cisco Wireless LAN Implementation Specialist
Cisco Wireless LAN PreSales Specialist
Data Center Support for UC Specialist
IronPort Gold Certified
Sales Specialist for Unified Computing Technology
Unified Computing Technology Design Specialist
Unified Computing Technology Support Specialist
Webex TelePresence Program
CQS – Advanced IP Communications Sales Specialist
CQS – Advanced Routing & Switching Field Specialist
CQS – Advanced Wireless Field Specialist
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Network Operations
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Committed and Accountable
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Technical certifications for everyone
Customer satisfaction = 4.4 / 5
10-12 trainings per person per year
75% of trouble tickets are closed directly within the NOC
Truck rolls < 15%
Troubles submitted to our NOC
 800.977.3584 (24/7/365)
 nocsupport@fltg.com
Ticket enquiry available via customer portal
 Login URL
SLA commitment based on MSA and Class of Service
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Summary
 “Communications done right”
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Privately owned and operated since 1906
Accountable – we use our own resources (plant, equipment, people)
Our network is reliable
We focus on quality to deliver communications success
Our team is fully integrated
 We are skilled
FLTG compliments our network by providing robust services in a quick
 We are adaptable
and efficient manner. They are a group of professionals who take pride
in delivering a first class experience to their customers
 We are efficient
Keefe Keahey – Windstream Communications
 We are thorough
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Next Steps
NDA
MSA
Onboarding
Account Review
Newsletters
Training
Promotions
Contests
Quoting
Ordering
Fulfilment
Ongoing Service
Social Media
Presence
Brand Awareness
Customer Events
Trade Shows
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NDA/MSA
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Mutual Confidentiality Agreement
 Must be singed and returned to jessica.nava@fltg.com
 Can be downloaded here
Very flexible regarding MSA
 Willing to adopt Customers MSA*
 We can provide an FLTG MSA
 MSA must be signed by both parties prior to orders
being placed
* Subject to FLTG legal approval
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Thank You
from all of us!
Office based team
Outside-plant crew
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