Seeking a society where all children are loved,
valued and able to fulfill their potential
National Child Protection Authority of Sri Lanka
Founded in 1998.
NCPA is the foremost authority in Sri Lanka dedicated to
PROTECT, PROMOTE AND DEFEND CHILD RIGHTS
in the country.
1929 Child
Helpline
Sri Lanka
•National helpline
•24/7
•Free,
confidential
Kilinochchi, Sri Lanka
Over 2,000 calls to 1929
in the past six months.
These include
informative, complaints
and general queries on
children’s issues
Over 600 cases of abuse
and exploitation opened
in the past six months
Case
Referrals
Monitoring
Legal & Law
Enforcement
Juvenile Justice
Ministry of Child
Development &
Women’s Affairs
Ministry of
Justice
 Investigations
Court proceedings
Child-care institutions
Ministry of Social
Services
Primary
Referral
Partners
Ministry of
Health
Police
Professional
Skills/Expertise
Psychosocial
Coordination & Advising
 Government bodies
NGOs/INGOs
District/Provincial
councils
Juvenile Justice:
Children involved
in Criminal
Proceedings
Street/Beach
Children in High
Risk Tourist
Areas
Education,
Stability and
Protection of
School
Children
Key
Programmatic
Focus Areas
Victims of Child
Labour in High
Risk Areas
Victims of
Abuse,
Exploitation,
Neglect
Protection and
Monitoring of
Children of
Migrant Parents
Protection,
Pyschosocial
Support and
Rehabilitation Victims of War
Education,
Protection and
Livelihood
support - Estate
Children
Protecting
children at the
local level
Each district secretariat has:
- 1 NCPA district coordinator
- 1 NCPA psychosocial coordinator
Total officers on field:
50+
Total officers at NCPA head office:
70+
For 1929 case follow-ups at district
level:
300 new
How are child protection concerns
reported?
-The local authority child protection team
- In case of an emergency, the police
- 1929 child helpline
NCPA/ 1929 receives
complaint
Referred to Law
Enforcement Unit
What happens
after a child
protection
complaint?
Referred to relevant
local authority
Police & local NCPA
officers investigate
Initial assessment
Action
Periodic assessments
by the local NCPA staff
Our Bottom-Up Approach..
Ensure that the
community owns child
protection projects and
activities and also
understand the notion of
accountability with
respect to child rights
and violence and
injustice against
children.
CR – the questions that need
asking
• Do partners play an active role in
supporting children, providing
services or advocating for
children’s rights and well-being?
• How do children relate to referral
partners?
•
Are they actively involved with
those organisations themselves?
Case
Management
Case Records
•
•
•
•
1929 counsellors preliminary case records
Initial assessment
Investigative assessment
Case follow-ups
Child’s
Plan– based
on
‘My World’
Assessment
Triangle
Over 55% increase in awareness of 1929 within the past
year, in post-conflict regions alone (random polls)
Awareness-raising on 1929 through educational support
and children’s clubs programs, particularly in high-risk
areas.
Way Forward
Qualitative information and
baseline data
More referrals - %
Self-managed partners (on
field)
Awareness and outreach
Resource organisations –
directory
Documentation
Advocacy
New policy on case management and referrals rolled
out – to include 5-year plans
Child protection is everyone’s business.
Please visit us on
www.childprotection.gov.lk
for more information on how
you can help and engage with
us
Giving our children a childhood
they can be proud of.