ICT Strategic Group
8.30am 2nd July 2013
Agenda
1
Welcome and Introductions
2
Previous Minutes and Actions
3
BSF IT Performance
4
Primary Schools IT Performance
5
Microsoft Office 365/Unify Update
6
Refund Distribution Decision
7
Information Security
8
Education Update
9
BSF Experiences – Paula Fergusson
10
AOB
11
Date of Next Meeting – Tuesday 19th November – Venue?
Item 3
ICT Steering – Service Usage and Performance
Andy Morris – Operations Manager
BSF News….
• Seven Managed Service sites now live with two further
“Mini Managed Services”.
• Five further sites now only two months away from
joining the Managed Service – Discovery, Kemball,
Ormiston Horizon, St Peters, St Thomas More.
• Thirteen technicians now RM employees, with more due
to join via TUPE in September.
• Apprentice Scheme has now begun – two apprentices
working in Stoke schools, more to follow…
Primary News….
• School ICT Service commenced on 1st April
2013
• Seven schools have taken up the Curriculum
Support; 40 schools have taken up the SIMS
support.
• Major programme underway to transfer 26
schools to new Servers.
RM Performance – March to May 2013
• Call Volumes have generally increased,
owing to the introduction of Thistley
Hough High School in to the MS, and the
School ICT Service.
• The number of calls carried over
increased in April but has since reduced
back to normal levels.
• The First Time Fix averaged 53% during
the period.
KPI Scores
CIS1
CIS2
CIS3
CIS4
Internet Access & Availability
Email Availability
WAN Availability
Learning Platform Availability
KPI3a
KPI3b
KPI3c
KPI3d
KPI3e
KPI3f
KPI3g
KPI19
Call Response time
Web Enquiries
Call closures - High Prority
Call closures - Low Prority
Call Closures - Inconvenience
Call Closures - Learning Platform
Call Closures - Administrative
Disposal of redundant equipment
KPI5
KPI6
KPI8
Response to network security Incident
Protection against malicious intent
Restoration of any user data
KPI4 User software revisions and upgrades
KPI7 Management Assessment
KPI16b Results of user satisfaction surveys - CIS
KPI17
KPI18
KPI20
KPI23
Compliance with H&S
Compliance with DDA
Asset Management
DR and back up tests
Target May-12 Jun-12
0
0
0
0
0
0
0
0
0
0
0
0
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13
0
0
0
0
0
0
0
0
0
0
0
0
0
96
0
0
0
0
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
6
0
14
0
0
0
0
0
0
95%
100%
95%
95%
95%
95%
95%
100%
98%
100%
100%
100%
94%
95%
98%
100%
100%
100%
100%
100%
90%
95%
98%
100%
96%
100%
85%
100%
85%
100%
97%
100%
100%
100%
100%
100%
67%
93%
100%
100%
88%
100%
60%
95%
93%
90%
83%
100%
99%
100%
85%
86%
97%
93%
96%
100%
99%
100%
92%
95%
95%
94%
98%
100%
93%
100%
94%
96%
90%
100%
100%
100%
90%
100%
95%
95%
94%
100%
99%
100%
94%
100%
99%
99%
93%
100%
99%
100%
95%
100%
92%
99%
97%
100%
100%
100%
97%
100%
95%
97%
95%
100%
94%
100%
97%
100%
92%
94%
95%
100%
95%
100%
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
100%
75%
75%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
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100%
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100%
100%
100%
100%
100%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Call Statistics
Customer Experience Surveys
• 24 Customer Satisfaction surveys
completed with an overall average of 7.96
• Average scores:
• 7.125 (March 13)
• 8.16 (April 13)
• 8.5 (May 13)
• New method of collection being trialled
Customer Satisfaction
Monthly Average
Score
No. Surveys
Total Score
Jun 12
Jul 12
Aug 12
Sep 12
Oct 12
Nov 12
Dec 12
Jan 13
Feb 13
Mar 13
Apr 13
May-13
9
1
9
4.75
4
19
7.33
3
22
6.4
5
32
0
1
0
10
1
10
7.86
7
55
8.142857
7
57
9.25
4
37
7.125
8
57
8.166667
12
98
8.5
4
34
Customer Satisfaction Surveys Monthly Average Score
10
Score
8
6
4
2
0
Jun 12
Jul 12
Aug 12
Sep 12
Oct 12
Nov 12
Dec 12
Jan 13
Feb 13
Mar 13
Apr 13
May-13
School ICT Service
• 27 calls (April) and 69 calls (May) were
attributed to the new Service.
• Most common issues are with SIMS – 22
(April) and 51 (May)
• Over 70 scheduled Curriculum Support
visits performed and many more ‘on
demand’ visits.
Learning Platform Usage
Our top ten users:
School
Haywood Engineering College
Stoke-on-Trent City Council
Ormiston Sir Stanley Matthews
Norton Primary School
St Peter's Academy
REACH
St George and St Martin Catholic Primary School
Gladstone Primary School
Ash Green Primary School
Forest Park Primary School
Total Logins
(Nov – Feb inclusive)
13044
10453
10092
8861
4431
4025
1848
1718
1715
1707
RM Unify &
Microsoft Office 365
Update
Outline
• Re-run of key points
• What you need to do to prepare
• Timeline
• Questions
Office 365 re-run
 Accounts created based on Learning Platform (LP)
usernames without .861 suffix
 Access to O365 through RM Unify
 Staff RM EasyMail Plus mail and folders will be
migrated
 O365 (email only) to be in place by autumn term
 Own domain schools will be switched over earlier
 Both email systems will run in parallel until the
switchover date for each school
 SGFL email forwarding for own domain schools
What you need to do to prepare
 No further staff password changes to be made until a week after your
switchover
 Look out for your site migration and training plan to be sent out this
week – will include what you will be able to do on the new system and
when
 Refer to the Stoke County Council Learning Platform site for the latest
O365 documentation: http://tinyurl.com/Office-365-Migration
 Ensure all users complete O365 checks prior to switchover when the
new system is ready for your school
 Look out for further emails from O365 Stoke team in the autumn term
Thank you for listening
Any Questions?
Item 6
Refund Distribution
Total in the pot = £79K
Secondary Head Teachers agreed
e-safety 360 proposal
Primary Head Teachers given opportunity to
vote
1. Divide up
2. E-safety 360 proposal
Item 6
Refund Distribution
Total in the pot = £79K
Results of the vote were as follows:20 Responses
14 YES to E-safety
6 NO. Wanted to divide up
Primary School voted to use the money for the ESafety Proposal
Over to Shirley……..
Total currently in the pot £0K
Item 7
Information Security
• Michelle Evans – RM Operations
Manager
Information
Security for
Schools
July 2013
Richard Cornell
Information Security Officer
CISSP, CESG Certified Professional
Agenda
• What is information security?
• Legal requirements
• Best practice in information security
management
• What do schools need to do?
• What can we do to help?
Information Security
• What – InfoSec is all about and the need to
protect confidentiality, integrity and
availability
• Why – drivers include protecting
reputation, contract requirements and
legislation
• Who – roles and responsibilities touches
everyone in different ways
• How –best practice is defined by
government and international standards
Data Protection Act 1998
• What is the DPA?
• What is the role of the ICO?
• What roles are defined by the Act and
what does this mean for schools?
• The 7th Principal drives infosec
practices
InfoSec Management
• InfoSec management is based on
PDCA annual cycle
• Need to define roles and
responsibilities
• Need management commitment and
governance including staff training
• Need asset owners to help with risk
assessment
School tasks
• Register with the ICO
• Create governance and appoint
responsible people including SIRO
• Write policies covering various aspects
of infosec management
• Carry out risks assessment and
implement a range of controls to
mitigate risks identified
• Awareness training for staff
School tasks cont. – consider the following
–
–
–
–
–
–
–
–
–
–
–
protective marking
encryption
audit logging
responding to security incidents
secure remote access
contracts with data processors
access controls
physical security
training and awareness
data quality and integrity
disaster recovery and business continuity
How we can help LAs and schools
•
•
•
•
•
•
Write policies
Carry out risks assessments
Train staff
Provide technology
Audit existing practices
Make recommendations
Education
Update
Shirley Robinson
Katrina Hay
Good News
• Thistley Hough open
• Five more schools to open in Sept
– St Peters Academy
– Kemball Special School
– Ormiston Horizon Academy
– Discovery Academy
– St Thomas More Catholic College
• Four more to go 2014
How are we doing?
• Over 1000 CPD evaluations completed
• 99% Excellent or Good
BSF Collective Partnership Targets
• Range completed
• Highlights for Education Team
– GSU Project
– Supporting Flexible Learning
– ARP Library
– Lending Library
New arrivals for BSF Lending Library
•
•
•
•
•
•
For use with ARPs
Additional iPads & iPad Minis
Switches for SEND
15 Nexus 7
2 Samsung Galaxy 10.1
30 Kindle Fire
BSF ARP Library
•
•
•
•
•
•
ARP information useful to all sectors
Feedback Prize Draw
Ebrief this week
5 mins to complete
£100 prize
ARP Flyer.doc
360 e-Safe Update
• Overview of current situation
• Next steps primary schools
• Next steps secondary schools
Thank You
ITEM 9
BSF EXPERIENCE
Paula Fergusson – Haywood Academy
Thank You
Item 10. AOB
– Proposed Date for next meeting
Date
Tuesday November
19th
Time
8.30
Location to be Determined
Any offers?