Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
AGENDA
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Power ON Mobile Learning with Wireless Campus Manager™ available from Sprint
Mobile Learning Landscape
Current Pain Points
Benefits of Wireless Campus Manager™
The Sprint Difference
Wireless Campus Manager™ Components
Plan Options
Why bundle?
Target Audience
Getting Started!
What’s in it for you?
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
2
MOBILE LEARNING LANDSCAPE
Report Card Stats
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
3
MOBILE LEARNING BENEFITS
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
4
CURRENT PAIN POINTS
“Implementation is not just a matter of deploying. You need
a plan that includes timelines, roles and responsibilities,
and checkpoints.” - Designing mLearning, by Clark Quinn
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Limited Knowledge
Security Concerns
Lack of IT Resources
Lack of Funds / Budget
e-Rate Challenges
Where do I start?
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
5
HOW DO YOU SOLVE THE PAIN POINTS?
HOW DO YOU SOLVE PAIN POINTS FOR K-12 CTO'S AND ADMINISTRATORS
WHO ARE TASKED WITH POWERING ON MOBILE LEARNING?
With a Solution that:
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Simplifies all the key vendors into ONE contract and ONE point of contact.
Reduces the need to add personnel to manage and monitor the technology and
reporting
Reduces the need to add costly equipment with a cloud-based solution
Solves key issues:
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Procurement Process and Parent/Student Policies
Imaging Devices for each classroom curriculum
Manage Wireless Costs
Asset Management and break/fix policies and management
Device security (MDM)
CIPA Compliant Filtering
Create a custom portal for each classroom
Collaboration Software for students and teachers with Learning Management Software (LMS)
Stays around for Lifecycle Management of the Program
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
6
INTRODUCING WIRELESS CAMPUS MANAGER™
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
7
WHAT IS WIRELESS CAMPUS MANAGER™?
Wireless Campus Manager™ available from Sprint is:
• A complete mLearning infrastructure solution for K-12 schools
• An industry first, value add, bundled mobile learning solution that
integrates strategic capabilities from Best-in-Class partners into ONE
contract to simplify, manage, and secure mLearning
• A lifecycle solution for K-12 schools to “Power On” mobile technology
and eliminate wireless overages
• Built by an industry leader in logistics and management for wireless
programs, and fueled by years of success
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
8
WIRELESS CAMPUS MANAGER™ BENEFITS
Wireless Campus Manager™ available from Sprint
means maximized efficiency
VALUE
Schools are constantly challenged to fund the programs vital to today’s learning
environment. mLearning programs require a number of components and each
one represents an area for cost overruns.
Our integrated solution provides the security of fixed costs and
also reduces the personnel costs associated with implementing
and managing complex mobile learning programs.
PRODUCTIVITY
Mobile Learning is a new and complex technology challenge for K-12 schools.
CTO’s of K-12 schools are challenged with determining and sourcing all the
components needed to set up and run mLearning programs.
Wireless Campus Manager™ available from Sprint reduces the
time consuming complexity of imaging, launching, and managing a
large number of mobile devices.
SIMPLICITY
There are multiple touch points in any mLearning program that represent risks
for school, for teachers, for parents, and for children - from lost or damaged
hardware to wireless usage overruns, to internet security.
Wireless Campus Manager ™ available from Sprint simplifies the
process with a comprehensive program that addresses, secures,
and manages each of these key components for K-12 schools. Our
integrated solution with ONE contract and ONE point of contact
removes the burden of managing multiple service providers and
contracts.
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
9
THE WIRELESS CAMPUS MANAGER™ LIFECYCLE
Industry-leading management & collaboration tools, all in a trusted
cloud-based solution
Wireless Campus Manager™
available from Sprint
1.
2.
3.
4.
Policy Development
Procurement System with
Approval Controls
Mobile Device Management
(MDM) – provided by Airwatch
CIPA Compliant Web Filtering –
by Lightspeed Systems
5.
Learning Management Software
(LMS) – by Lightspeed Systems
6. Device Staging & Imaging
7. Asset Management
8. RMA Support
9. Usage Monitoring (*Sprint Only)
10. POC Helpdesk
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
10
WCM SOLUTION COMPONENTS
offered as part of the Sprint mobile learning bundle.
Device
Usage
Monitoring
Help
Asset
Tracker
Customized
Filter
Policies
MDM
Mobile
LMSDesk
Device
& Support
Procedures
eProcurement
Compliance
= A Solid Foundation
CIPA
Learning
compliant
Management
filtering
software
Mobile
Management
This
is
aDevice
special
budget
Support
for
the
School’s
points
tool
allows
schools
to warehouse
We
Webuild
stage
work
aall
with
procurement
devices
each
school
in our
orof
and load all essential
blocks
has
an
inappropriate
educational
resource
manages
Mobile
Security,
protecting
feature
that
isimage
only
contact
team
toprogram.
assist
with
manage
student
and
teacher
system
software
district(POC)
with
to
and
build
electronic
specified
its
load. This allows schools to
content
library
to
without
access,
blocking
share,
and
Email,
Applications
and
available
forsolution
customers
each
the
modules,
assets
and
all
software
approval
activate
We of
customize
and
to
the
deploy
CTO
all documents
in
that
ausing
matter of days instead of months.
Learning.
incorporate
It
can
videos,
be
web
sites,
Content.
MDM
helps
to
deploy,
Sprint
wireless
services.
account
questions,
technical
licenses
onneed
devices
including
automates
they will
the
purchase
such
as Email
secure,
monitor
manage
customized
documents,
toand
allow
more.
and
It also
rd
alerts
are
sent
atand
50,
75,
and
questions
and
support
for
the
390
textbook
certificates,
MDM,
order
program
process.
guide,
acceptable
TM
®
®
Android
, Apple
iOS,
Mac
block
includes
lists
blogging,
and
flexible
closed
policy
percent
usage
with
devices
cut
party
applications
with
getting
Warranty,
break/fix
policy,
use,
student pledge,
break/fix
®, Symbian
TM,
OS
X,
BlackBerry
profile
messaging,
capabilities.
discussions,
It
online
off
iftothey
reach
percent.
you
the
correct100
person.
Open
®and
LMS,
SIMs/ESNs
policy,
warranty
more.
Windows
Mobile
and
contains
assignments,
features
and
to
groups.
balance
® Phone
8am
to 8pm
(EST) M-F.
Windows
devices
educator
Bundles and
are also
IT needs
available
and to
deployed throughout the
has
organize,
the ability
share,
to limit
and find
and
enterprise.
prioritize
content and
web lessons
traffic. (with
standards alignment).
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
11
WIRELESS CAMPUS MANAGER™ PLANS
Tablets (non subsidized)
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$39.99 2GB non pooled
- 2GB on-network usage (represents combined LTE and CDMA)
- 100MB of off-network usage
- Tablet devices sold at full SRP
- Plan is non-discountable
- Restricted to Education/K-12 AT/STs
Netbooks/Notebooks (subsidized)
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$59.99 4GB non pooled
- 4GB on-network usage (3G/4G wimax only plan initially, 3G/LTE plan once device is available)
- 300MB of off-network usage
- Plan is non-discountable
- Restricted to Education/K-12 AT/STs
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
12
WIRELESS CAMPUS MANAGER™ AVAILABLE FROM SPRINT
BUY
Tablet
WITH
Netbook/Notebook
These Specific Education Rate Plans:
Tablet - 2GB $39.99
Netbook/Notebook – 4GB $59.99
GET
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
13
eRATE ELIGIBILITY COST ALLOCATION
TABLETS (non subsidized)
eRate Eligible Cost - $ 34.99 - Ineligible Cost $5.00
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$39.99 2GB non pooled
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2GB on-network (represents combined LTE and CDMA)
100MB of off-network usage
Tablet devices sold at full SRP
Plan is non-discountable
Restricted to Education/K-12 AT/STs
Partner Solution
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3/4G 2GB Plan – Eligible
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3G/4G iPad, iPad Mini, Samsung Galaxy Tab 10.1 @ Retail price
Managed Network Infrastructure Services for Education*
Wireless Campus Manager
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Foundation – Ineligible
Sourcing & eProcurement – Ineligible
Security (Mobile Device Manager) – Ineligible
CIPA Compliant Filtering – Ineligible
Learning Management System (MyBigCampus) – Eligible
Staging & Logistics – Ineligible
Asset Management – Ineligible
Real Time Usage Monitoring - Ineligible
*eRate Eligible Cost $34.99
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
14
eRATE ELIGIBILITY COST ALLOCATION
NETBOOK / NOTEBOOKS (subsidized)
eRate Eligible Cost - $54.99 -- Ineligible Cost $5.00
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$59.99 4GB non pooled
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4GB on-network (3G/4G wimax only plan initially, 3G/LTE plan once device is available)
300MB of off-network usage
Plan is non-discountable
Restricted to Education/K-12 AT/STs
Partner Solution
•
3/4G 4GB Plan non pooled - Eligible
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$149.99 Lenovo X131e
Managed Network Infrastructure Services for Education*
Wireless Campus Manager
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Foundation - Ineligible
Sourcing & eProcurement - Ineligible
Security (Mobile Device Manager) - Ineligible
CIPA Compliant Filtering - Ineligible
Learning Management System (MyBigCampus) - Eligible
Staging & Logistics - Ineligible
Asset Management - Ineligible
Real Time Usage Monitoring - Ineligible
*eRate Eligible Cost $54.99
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
15
WELCOME TO MOBILE LEARNING
Simplified | Managed | Secure
Fast Deployment
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Complexity Management
Take advantage of funding options
Best Practice Policies ready to tailor to
your needs
Roll-out Plans that are customized to
your policies and timetable
10 years experience managing complex
mobile device environments
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Flexibility in working with multiple carriers and
devices
Asset Tracking
Lifecycle Program Management
Parent and Teacher Concerns
Alleviated
Cost Management
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Budgeting tools that help you launch and
maintain your program with consistent costs
Repair and replace tablets to keep costs down
and mobile learning up and running
Wireless data plans to fit your budget
Reporting software that helps you attract and
maintain funding
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Tools that focus on tablet learning not tablet
entertainment
CIPA compliance addressed
Safe, collaborative online learning
environment
You control your curriculum
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
16
WHY YOU SHOULD BUNDLE SERVICES!
PARADIGM SHIFT
With carriers moving away from subsidizing tablets, we need to find new ways to sell.
This industry first, value add, bundled mobile learning solution gives Sprint a
competitive differentiator to successfully win in the K-12 market.
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Key Differentiator for Sprint
Industry FIRST solution
ONE integrated solution of best-in-class vendors
ONE point of contact
ONE point of accountability
Speed to Market
Faster Book to Bill
eRate eligible Rate Plan bundle
Market Positioning over Competitors (AT&T & VZ don’t have a bundled offer)
Increased Profitability
Successful Pilot Programs
Simplified | Managed | Secure
“We know you have lots of vendors talking in your ear to launch K-12 mobile technology. There are a lot of moving
parts but your internal IT resources are already stretched thin. We simplify it for you with ONE contract that leverages
best-in-class partners that you can trust.”
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
17
WHY IS THIS SOLUTION IMPORTANT TO YOU?
Implementation
The faster the implementation the quicker the sales
process in getting the devices activated and in the
end-users hands
--- Many times, IT does not have the resources,
which can lead to months before the district
activates a device.
Customer Success
The components of this solution are necessary for a
successful mLearning experience
-- WCM has everything for a secure and managed
implementation
Customer Relationship
Do you want to manage device warranty returns,
overages, solution software, or training for IT and
teachers?
or
Do you want to sell the solution and hand it over to
a trusted partner to implement and be responsible
for your customer’s successful implementation
allowing you more time to grow your customer
relationships?
-- You know the answer
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
18
TARGET MARKETS?
Target Markets:
• eRate Eligible Schools – High eRate eligible schools
• Other Funding – Other State & Federal funded Schools (IMA,
Learn-on-the-Go, etc.)
• Small Districts – Have minimal IT staff & need management
services & support to implement a mobile learning program
• Large Districts – Have large IT staff, but would still need to
leverage a Split Bill platform to leverage parent payment solution
• Existing Accounts – Upsell to existing Laptop deployments or
schools that have just purchased Mobile Learning for the 20132014 eRate season
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
19
GETTING STARTED
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Sales Flyer
Pitch Deck
Qualifying Questions
FAQ
Sales Process
Register in SFDC
Survey
Implement
Go Live
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
20
QUALIFYING QUESTIONS
What to ask:
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What kind of dedicated IT resources do you have?
How do you manage your assets today?
How do you prevent overages?
What kind of funding do you utilize?
Do you currently have an MDM provider?
What kind of CIPA compliant filtering do you have in place?
What kind of budget control mechanisms do you use?
How do you currently source your devices?
Do you have an LMS in place?
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
21
FREQUENTLY ASKED QUESTIONS (FAQ)
QUESTIONS?
ANSWERS.
What will my ongoing costs on top of capital costs be?
Included in the MRC is all components of the Wireless Campus Manager.
Which devices should we use and how do we procure them?
Procurement methods are according to the policies you set forth in your
foundation. We can assist in procurement ,you can source them, or a
hybrid approach.
How do I get the tablets activated & imaged?
Manage Mobility will activate, do all staging, imaging asset tagging, and
application loading ( MDM, filtering ) at their warehouse before shipping to
end customer.
How do I manage the process to take advantage of available funding?
Manage Mobility can help support and provide reporting needed to qualify
for available funding.
How do I make sure the right curriculum is assigned to student tablets of
varying grades each semester?
Tablets arrive with current grade level curriculum and Mobile Device
Security (MDM) which helps you push out current content by grade level to
each device.
What are the device warranty and acceptable use policies we should
develop?
We provide support and sample use policies to customize to your specific
program and needs to build your foundation.
How can we make internet access available in a protected and safe
environment?
CIPA compliant web filtering through education specific browser allows for
safe surfing on the web.
Do I need to expand my current IT infrastructure in order to accommodate
tablet use?
Usage management of your devices is on-going, to help support your
existing IT infrastructure and any changes needed to make your mLearning
program a great experience for all.
How do I keep track of all these assets?
The asset tracker software tracks all devices, serial numbers, ESNs, rate
plans, and applications associated with each device in one convenient
portal for reporting and management.
Wireless Campus Manager™ available from Sprint has the Experience and Tools to Get You There.
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
22
SALES PROCESS
•
For a Wireless Campus Manager™ (WCM)
opportunity the Sprint account team
creates a new Opportunity in SFDC within
the account
•
In the ‘Solutions” section check the box
labeled “Wireless Campus Manager™
request”
•
Sprint rep will then receive an auto
generated email w/ link to the WCM
Survey
•
Sprint rep will click on link and fully
complete survey. Any questions on the
survey contact
–
•
Dominic Vella - dominic.a.vella@sprint.com
Once you complete the survey, it will be
sent to Dominic Vella who will contact the
Sprint Sales team to discuss the
opportunity and then engage the WCM
partner Manage Mobility
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
23
SALES PROCESS (cont…)
• All WCM teamed sales with Transactional
Reps are pre-approved by John Dupree
and do not require any further approvals
• The Wireless Campus Manager™ solution
is a shared revenue program that finance
has modeled while establishing go-tomarket rates
• Transactional Reps are commissioned per
activation, which will retire quota and
contribute to President’s Circle
• Executive reporting by Region, and
Transactional Rep, including RISE
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
24
SALES INCENTIVE – WHAT’S IN IT FOR YOU?
Why a Solution sale vs. a Data only sale?
When you sell Wireless Campus Manager™ available from Sprint, you will receive:
1) Credit toward Net Activations, WAR, ABR and/or WLS TBR components, as
applicable – business as usual
2) Solutions Premium credit toward ABR component for eligible SOCs
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PDSL0116 – Wireless Campus Mngr-2GB Tab
PDSW0414 – Wireless Campus Mngr-4GB NTBK
ABR Compensation Credit Example:
Wireless Campus Manager
2GB TAB
4GB NB
PLAN MRC
$39.99
$59.99
Recognized Billed Revenue
$33.99
$53.99
Comp Example (actual premium % may vary)
ABR Credit
50% ABR Solutions Premium Credit
Total ABR Credit
$33.99
$17.00
$50.99
$53.99
$27.00
$80.99
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
25
LEARN MORE
• DSP
Home > Industries > Education K-12 > Industry Solutions/Programs >
Wireless Campus Manager from Sprint
 Launch Call/Training Recording
 Training Deck
 Meeting In a Box
QRBs & Pricing > Wireless Marketing QRBs > Programs & Policies >
Wireless Campus Manager from Sprint
 QRB, Qualifying Questions, FAQ’s, Sales Process
• SMARTWORKS
 Lit #135130 Customer Pitch Presentation Deck
 Lit #135131 eflyer Fact Sheet
• TECHNICAL & SALES QUESTIONS
 Manage Mobility 888-298-8825 or email WCM@managemobility.com
• Other
 SFDC > Salesforce Chatter > Wireless Campus Manager from Sprint
 Sprint.com/k12 (beginning 3/15)
 www.wirelesscampusmanager.com
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
26
THE COMPLETE SOLUTION
THANK YOU!
Mike McGuire
President & CEO
678.571.9559
mike.mcguire@managemobility.com
Stacy Chisum
Jennifer Hollander
SVP Strategy & Business Development
Mobile Learning Client Manager
678.481.1267
678.578.4037
stacy.chisum@managemobility.com
jennifer.hollander@managemobility.com
Delivering Mobile Learning that is Simplified, Managed, and Secure.
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
27
CASE STUDY - RENEW
APPENDIX
“Students who used the devices last year showed improvements on the
state achievement tests. The 4th grade students showed an 11 point
improvement in math.”
- Case Study: St. Marys City Schools (SMSC) Western Ohio – Clark Quinn Designing mLearning
CHALLENGE:
•
•
•
Integrate netbooks with the school’s domain
Avoid overage charges for usage
Ability to suspend usage remotely and track daily usage
SOLUTION:
•
•
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Netbooks were configured in Manage Mobility’s staging facility
Mobile Device Management solution was added for daily usage tracking
Overage alerts are automatically sent to student and administrator
Wireless Campus Manager™ admin portal to manage assets, track usage and GPS location
RESULT:
•
•
•
Netbooks were configured with appropriate settings and passed out to students
The School has access to the Wireless Campus Manager™ admin portal to see reports, usage,
inventory and perform care transactions.
The School receives overage alerts to prevent any occurrence of overage charges to stay within their
planned budget.
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
For Internal Use Only; Not Approved for External Use.
28
CUSTOMER ORDERING WORK FLOW
APPENDIX
Wireless Campus Manager™ Solution OVERVIEW Work Flow
School has a
need for an
ORDER
Staging & Set Up
RMA/ Break Fix &
Account Changes
Wireless Campus
Manager Portal
Support
Authorized
Requestor logs
into the WCM
portal
Requestor
selects the order
option and
completes the
order process
Order is received
at MM’s
Fulfillment
Center for
Staging
Order is Staged
and set up per
school
requirements
Student’s device
(within carrier
exchange time)
breaks or is not
working properly
and notifies IT
Staff
Requestor uses
WCM Change
Account tab to
select RMA/
Break Fix option
WCM Portal
provides Asset
Tracker, PO
Tracker, EMonitoring,
MDM,
Filtering
Order Request is
sent to assigned
Approvers to be
approved
Staging:
Charge, Test, Load
MDM, Load LMS,
Load other Apps,
Asset tag, Label
Device
Order is
Approved and
MM processes
order with Sprint
directly into FDT
Order is shipped
to the School &
email
notification sent
to Requestor
Requestor
submits request
and MM
processes new
device order and
orders RMA
Return Kit
Asset Tracker allows the
school to track who has
each device, the device
details, displayed by
hierarchical level of the
school. Track history of
device.
PO Tracker provides
School a place to record
their PO’s and its details.
When it is time to submit
for the Rebates, details are
easily accessible for
Submissions.
Order
confirmations
are sent to
Requestor
School receives
shipment,
completes
process and
delivers to
student
Student begins
using the device.
New device is staged and set up at
MM and then shipped to the
School for the student
Student uses
new device
The Return Kit is mailed to the
recipient to pack and ship
warranty device back to carrier
Carrier credits
account for
returned device
E-Monitoring monitors
each of the devices data
usage and provides alerts
when triggers are met,
action is taken to prevent
overage charges
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
MDM Dashboard
is accessed
through the WCM
Portal. Manage
deices, security
settings and
location.
Filtering
application is
accessed through
the WCM Portal .
Manage all of the
Schools Filtering
and LMS.
29
CUSTOMER ORDERING WORK FLOW
APPENDIX
Order, Staging and Shipping Process
Requirements
gathering to
define
program
Set up
instance of
WCM web
portal
Provide
Administrative
Training on
Solution
Customer Signs
off on the
WCM web
portal
Go
Live
No
Yes
Order
Approval
Order is routed
for approval
before becoming
and order
Admin selects
device(s) and
checks out
Admin logs
onto WCM site
and clicks on
Ordering
Student needs
a new device
No
Yes
Device is
ordered
Device is
shipped to MM
for staging
Device is
tested, loaded
with specified
apps and MDM
Device details are
viewable through
the WCM Asset
tracker
Device is
shipped to
designated
address
Student begins
using device
Wireless Campus Manager™ is a trademark of Manage Mobility, LLC..
School IT
completes
enrollment and
notifies student
Student signs
Acceptable Use and
Student Pledge
Documents
30
CUSTOMER ORDERING WORK FLOW
APPENDIX
Change Account Process
School has a
need to make a
change to a
device that
include one of
the options
available on the
WCM.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
RMA / Break Fix
Warranty Replacement
Activate existing device
Change user name
Swap number
Upgrade existing device
Temporary Suspend service
Extend Absence
Disconnect Service
Change Rate Plan
Approved
Requestor
logs on to the
WCM portal
Requestor click on the
“Change Account” tab
and selects action
desired
Manage Mobility
completes the request
and closes out Care
Ticket
The Requestor is sent
an email notification
that the request has
been completed.
Requestor
completes the
displayed form and
clicks submit
Requestor receives an email
notification that their request
is being processed and is
provided a Care Ticket #
The Requestor can visit the WCM
portal and view the Reports Tab,
select the Care Ticket Status
report and see the status.
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CUSTOMER ORDERING WORK FLOW
APPENDIX
RMA / Break Fix Process WITHIN the Carrier Free Exchange Period
School has a
device that is
under Warranty
and not working
correctly with the
Free Exchange
Period
Requestor logs into the
WCM portal or calls the
Toll Free Number to the
MM Care Team
The Return Kit is mailed to the
User with instructions to
package up and ship device
MM tracks the Return Kit, if
the Device isn’t returned
within 7 days, MM sends
reminders, Shipping Label is
only good for 14 days
The Carrier receives
the product and
Credits the device
back to the account
Requestor clicks on the
“Change Account” tab
and selects “RMA /
Break Fix” option
MM places an order for the
New Replacement Device
and the Carrier Return Kit
Requestor
completes the
displayed form and
clicks submit
Requestor receives an email
notification that their request
is being processed and is
provided a Care Ticket #
New device is
shipped to MM for
Staging and Set Up
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MM ships device to
School and MM sends
Requestor an email
notification with Shipper
Information and
estimated delivery date
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CUSTOMER ORDERING WORK FLOW
APPENDIX
RMA / Break Fix Process AFTER Carrier Exchange Period
School has a
device that is
under Warranty
and not working
correctly BUT
after the Free
Exchange Period
The Return Kit is mailed
to the User with
instructions to package
up and ship device
MM tracks the Return
Kit, if the Device isn’t
returned within 7 days,
MM sends reminders,
Shipping Label is only
good for 14 days
Requestor logs into the
WCM portal or calls the
Toll Free Number to the
MM Care Team
If it appears that the device
is defective, MM places an
order for the Return Kit
The Vendor
receives the
device and
repairs it.
Requestor clicks on the
“Change Account” tab
and selects “RMA /
Break Fix” option
The MM Technical
Support person
contacts the
Requestor to
diagnose the issue
to ensure it is
defective
The Vendor
ships the
repaired
device back
to the School
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Requestor
completes the
displayed form and
clicks submit
Requestor receives
an email
notification that
their request is
being processed
and is provided a
Care Ticket #
While the device is being
repaired by the vendor, the
School may elect to provide
the Student with a Seed
Stock item or a Loaner item
(if applicable)
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CUSTOMER ORDERING WORK FLOW
APPENDIX
Wireless Campus Manager Teaming Process for BISO
BISO rep
uncovers an
WCM
opportunity that
requires teaming
At the end of each
month Sales Ops will pull
all teaming sales and
confirmed if they were
approved in BIT’s
BISO rep completes
“Teaming Request form”
supplied by Sprint Indirect
Channel Manager-Dominic
Vella
Manage Mobility submits
WCM order using their
teaming SCID
BISO rep submits
completed form to
Dominic Vella
Dominic Vella will
submit approval to
Manage Mobility
for their records
Dominic Vella
submits into
Business Indirect
Teaming Site (BIT’s)
Sprint RSM Lee
Brones Approves in
BIT’s
If approved Sales Ops
then manually assigns
sales credit to BISO rep
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OPPORTUNITY QUESTIONNAIRE/SURVEY
APPENDIX
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35
A LA CARTE PLANS
APPENDIX
Offered through Direct Billing
Audit & Optimization - $3.00 device/month
• Collect carrier details and pull invoices monthly to perform audits
• Provide optimization results and savings opportunities to implement
• Provide on-going savings reports to track progress
Universal Connection Manager - $2.50 device/month
• User friendly single interface to all eligible carriers and wi-fi networks
• Switches connections from wi-fi to 3G based on policy
• Enforces connection to school filter (on and off campus)
• Reports on connection time and activity, removal of software, etc.
Technical End User Help Desk - $2.00 device/month
• Provides customers with alternative option to allow parents & students to call WCM Support Desk
instead of school help desk
Split Billing Support - $3.00 billing transaction/month
• Provides the school with a solution to charge the parent for use of the device
• Bills monthly, provides email notifications to declined CC participants and activity reporting to the
school
On-Site Deployment Support – priced upon request
• MM goes on site, hands out devices to users
• On-site user training & device set up.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Policies & Procedures = A Solid Foundation
We work with each school or
district to build its program.
We customize all documents
they will need such as
program guide, acceptable
use, student pledge, break/fix
policy, warranty and more.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Customized eProcurement
We build a procurement
system with electronic
approval to the CTO that
automates the purchase
order process.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
MDM
Mobile Device Management
manages Mobile Security, Email,
Applications and Content. MDM
helps to deploy, secure, monitor
and manage AndroidTM, Apple®
iOS, Mac® OS X, BlackBerry®,
SymbianTM, Windows Mobile®
and Windows® Phone devices
deployed throughout the
enterprise.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Filter
CIPA compliant filtering
blocks inappropriate
content without blocking
Learning. It can be
customized to allow and
block lists and flexible policy
profile capabilities. It
contains features to balance
educator and IT needs and
has the ability to limit and
prioritize web traffic.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
LMS
Learning Management
software has an educational
resource library to access,
share, and incorporate videos,
web sites, documents, and
more. It also includes blogging,
closed messaging, discussions,
online assignments, and
groups. Bundles are also
available to organize, share,
and find content and lessons
(with standards alignment).
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Mobile Device Compliance
We stage all devices in our warehouse and load all essential
software and specified image load. This allows schools to
activate and deploy in a matter of days instead of months.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Asset Tracker
This tool allows schools to
manage student and teacher
assets and all software
licenses on devices including
textbook certificates, MDM,
Warranty, break/fix policy,
LMS, SIMs/ESNs and more.
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WCM SOLUTION COMPONENTS
APPENDIX
offered as part of the Sprint mobile learning bundle.
Device Usage Monitoring
This is a special budget
protecting feature that is only
available for customers using
Sprint wireless services. Email
alerts are sent at 50, 75, and 90
percent usage with devices cut
off if they reach 100 percent.
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THE SYSTEM
APPENDIX
•
•
•
•
•
Landing Page allows for
easy log in
Hierarchy user controls
for specific views
Controlled access point
Single sign on available
Can integrate to existing
procurement tools
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ORDERING – DEVICE SPECIFIC
APPENDIX
•
•
•
•
Ordering allows for
custom displayed items
Control device type with
policy enforcement
Easy and fast to complete
order requests
Simple navigation
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ORDERING - SERVICE PLAN
APPENDIX
•
•
•
Easy to choose carrier
service plans
Custom choices to
ensure District and
School policies
View service plan details
before ordering
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ASSET TRACKER
APPENDIX
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48
ASSET TRACKER
APPENDIX
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ASSET MANAGEMENT
APPENDIX
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50
eMONITORING - RULES
APPENDIX
•
•
•
Set reports and alerts
IT Admin can received
daily status on every
user
Alerts can be sent to
students devices based
on rules
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eMONITORING
APPENDIX
•
•
•
•
•
•
•
•
Internet usage monitoring &
automated alerts
Configurable alerts based on
percentage of usage
Suspend data plan mid cycle
to avoid overage charges
Allows school to optimize
plans for teachers and
students
Gives IT departments full
control of data usage and
spend
Provides usages reports to
ensure USAC/
E-rate compliance
International usage alerts –
network cross over
Identify trends and historical
usage
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