Regie op kwaliteit
in de cloud
Agile SIAM: multidisciplinair samenwerken in een wendbare keten
@daveherpen #TMapDag
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Dave van Herpen
Opgericht in 1974
Sogeti NL
Coach: Agile(Beheer), SIAM & DevOps
Expertise:
• AgileBeheer, ITSM & DevOps
• Sourcing & SIAM
• Cert: ITIL, ISO20000, Lean, Agile,
Scrum, SAFe, …
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Waarom cloud?
innovation
maintenance
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Agility als pivot
verhogen
verbeteren
verlagen
betrouwbaar
flexibel
kostenefficiënt
QoS Agility TCO
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Agility
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4 dimensies van Enterprise Agility
Fit for enterprise
Fit for future
2. Dealing with
size & complexity
1. Portfolio, risk &
strategy alignment
Fit for integration
Sogeti Agile
Portfolio Mgt
4. Integrating
external parties
Sogeti
Agile SIAM
Sogeti
Scaling Agile
Fit for lifecycle
3. Collaboration
throughout the
lifecycle
Sogeti
Enterprise
DevOps
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Fit for integration
Fit for enterprise
Fit for future
2. Dealing with
size & complexity
1. Portfolio, risk &
strategy alignment
Fit for integration
Fit for lifecycle
3. Collaboration
throughout the
lifecycle
4. Integrating
external parties
Sogeti
Agile SIAM
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Waarom service integration?
Rol IT - oud
Rol IT - nieuw
Reactief
Collaboratief
Eenmalig
Service Catalogus
Single-source
Multi-source
Service delivery
Service broker
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Service Integration - drivers
 Delivery snelheid over meerdere partijen
 Kostenreductie & omzetgeneratie in value stream
 Efficiency van integratieinspanningen
 Future-proof waarde van cloud investeringen
 Focus op innovatie voor demandfunctie
 Control & agility in balans in contracten
 Kwaliteitsgrip op externe leveranciers
 SPOSA (Single Point of Service Accountability)
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Wat is het?
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Wat is SIAM?
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Service Integration And Management
Framework & Functie
Geïnitieerd door UK Government
Managen meerdere IT leveranciers (towers)
Integratie services tbv business value
Governance, processen & technologie
UK Gov: “Service integration and management lets an organisation manage the
service providers in a consistent and efficient way, making sure that performance
across a portfolio of multi-sourced goods and services meets user needs.”
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SIAM Operational Model
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
Operational
Service
Tower
Programs and Projects
Service Integration & Management
Operational
Service
Tower
Private Cloud
Providers
SaaS Providers
Private Cloud
Providers
Application
Maintenance
Demand
Supply
IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy
Application
Development
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SIAM processen
Enterprise Architecture
Architecture Vision & Design
Architecture Roadmap & Plans
Architecture Policy, Standards & Management
Program Mgt & Governance
Overall Direction & Support
Programme Risk Management
Project Management Standards
System Integration
Requirement Development
Validation
Integrated Project Management
Project Risk Management
Decision Analysis & Support
2. Servicedesk
2.1 Servicedesk General,
2.2 Incident Management
2.3 Request Management
2.4 Problem Management
2.5 Access Management.
1 Core SIAM
1.1 Availibility Management
1.2 Capacity Management
1.3 Change Management
1.4 Event Management
1.5 IT Service Continuity Mgmt
1.6 Service Asset & Configuration
1.7 Service Catalogue Mgmt
1.8 Service Level Management
1.9 Standards & Architecture
1.10 Financial Mgmt Support
1.11 Service Provider Management
3. Service Knowledge Management
Central Repository for all Service Management
Reference material
4. Service Provide Assurance
4.1 Service Level Review
4.2 Service & Provider quality
4.3 ServProvider Compliance
Policy & Standards mgt (incl
security)
Retained Controls:
Procurement & Contract mgt.
Vendor management.
Exit management.
Service/Solution Assurance
Requirements development
Decision analysis & Support
Assurance & Validation
Service Strategie & Architecture.
Demand Management.
Business Service Catalog
Business Relationship mgt
Business architecture
Financial management.
Service Portfolio management.
Risk management
5. IT Security Support
5.1 Incident & Event Monitoring
5.2 Protective Monitoring
5.3 Forensic Analysis
5.4 Security Assurance/Accred.
5.5 Security Incident Prevention
6. Service Transition Planning
6.1 Service Transistion Planning
6.2 Project Management
6.3 Release & Deployment Planning
6.4 Transformation Delivery
7. Service Validation & Testing
7.1 Test Planning & Design
7.2 Service Evaluation
7.3 Test Environment Mgt.
SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services
Retained organisation
Retained supported by managed service
SIAM services
Services
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Veranderende tijden….
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….vragen om een andere aanpak!
1
2
3
4
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Agile SIAM
Business Unit 1
Fit
for
future
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy
Supply
Fit for
integration
FitOperational
for
Service
lifecycle
Tower
Value
Business
Stream
Programs and Projects
Driven
Agile
Mapping
KPI’s &
Beheer
& Cycle
SLA’s Service Integration & Management
Time
Operational
Service
Tower
Agile
Contract
Mgmt
Private Cloud
Providers
SaaS Providers
Private Cloud
Providers
Application
Maintenance
Demand
Fit for
enterprise
iCAB
Application
Development
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Business Driven KPI’s & SLA’s
BLA’s
Klant
tevredenheid
KPI
Breakdown
Cloud vs. SLR’s
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VSM & Cycle Time Reduction
Value Stream
Mapping
Identificeren
waste
Optimaliseren
flow
SIAM als
cycle time engine
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AgileBeheer
Wendbaar
samenwerken
Continu
verbeteren
WI Backlogs
& NFR’s
Agile & Lean
in beheer
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Agile contract management
SPM: Business
KPI’s & CSI
Strategic fit >
Functional fit
Peer reviews
tussen leveranciers
Sturen op gedrag
& vertrouwen
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iCAB
SIAM =
Change Authority
Transparantie
changes & events
Consolidated
Release Planning
Service Introductie
& Integratietesten
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Hoe kom ik er?
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Agile SIAM - aanpak
Initiatie
Realisatie & implementatie
Operationeel
Processen &
plan
Kick off
Inventarisatie
knelpunten
Assessment workshops
Samenwerken &
experimenteren
BLA, SLA’s,
WI’s, RACI
Sprint 1:
Afspraken
Borgen
verbeteringen
Incidenten
Problems
Sprint 2:
Operatie
AgileBeheer Game
Backlog &
prioriteiten
Improvement Backlog
Borgen in instrumenten
Change
Config
Release
Sprint 3:
Veranderen
Deliverables per sprint:
• Sprint Backlog
• Borging rol & RACI
• Processen & procedures
• Documentatie
• Acceptatie klant
Stimuleren
gedrag &
competenties
CSI
Reporting
Security mgt
Sprint 4:
Verbeteren
Borgen in gedrag
Agile Beheer
processen
Borgen in processen
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Agile SIAM - services
Implement
Agile SIAM
Improve
Agile SIAM
Cloudproof
Agile SIAM
Agile SIAM
as a
Service
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Dus…
 Krijg grip op uw (cloud) IT-landschap
 ...en maak uw Agile belofte waar
 ...door verbetering van uw QoS
 ...met reductie van operationele kosten
 ...door inrichten/verbeteren/besturen via Agile SIAM
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Vragen?
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