Cloud.
Regie.
Cases.
Agile
SIAM
Dave van Herpen
Consultant
Cloud Cases | Regie |
2
Grip op de cloud
Hoe word ik een wendbare service broker?
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Waarom cloud?
innovation
maintenance
Private?
Public?
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Agility als pivot
verhogen
verbeteren
verlagen
betrouwbaar
flexibel
kostenefficiënt
QoS Agility TCO
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Agility
|
4 dimensies van Enterprise Agility
Fit for enterprise
Fit for future
Sogeti
Scaling Agile
(SAFe)
2. Dealing with
size & complexity
Fit for lifecycle
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for integration
Sogeti Agile
Portfolio Mgt
(SAFe)
4. Integrating
external parties
Sogeti
Agile SIAM
Sogeti
Enterprise
DevOps
|
Fit for integration
Fit for enterprise
Fit for future
2. Dealing with
size & complexity
Fit for lifecycle
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for integration
4. Integrating
external parties
Sogeti
Agile SIAM
|
Waarom service integration?
Rol IT - oud
Rol IT - nieuw
Reactief
Collaboratief
Eenmalig
Service Catalogus
Single-source
Multi-source
Service delivery
Service broker
|
Service Integration - drivers
 Delivery snelheid over meerdere partijen
 Kostenreductie & omzetgeneratie in value
stream
 Efficiency van integratieinspanningen
 Future-proof waarde van cloud investeringen
 Focus op innovatie voor demandfunctie
 Control & agility in balans in contracten
 Kwaliteitsgrip op externe leveranciers
 SPOSA (Single Point of Service Accountability)
|
Wat is het?
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Wat is SIAM?






Service Integration And Management
Framework & Functie
Geïnitieerd door UK Government
Managen meerdere IT leveranciers (towers)
Integratie services tbv business value
Governance, processen & technologie
UK Gov: “Service integration and management lets an
organisation manage the service providers in a consistent and
efficient way, making sure that performance across a portfolio of
multi-sourced goods and services meets user needs.”
|
SIAM Operational Model
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
Operational
Service
Tower
Demand
Supply
IT functions in Demand Organization: Strategy, Architecture & Policy
Programs and Projects
Service Integration & Management
Operational
Service
Tower
Private Cloud
Providers
SaaS Providers
Private Cloud
Providers
Application
Maintenance
Application
Development
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SIAM – Processen
Enterprise Architecture
Architecture Vision & Design
Architecture Roadmap & Plans
Architecture Policy, Standards & Management
Program Mgt & Governance
Overall Direction & Support
Programme Risk Management
Project Management Standards
System Integration
Requirement Development
Validation
Integrated Project Management
Project Risk Management
Decision Analysis & Support
2. Servicedesk
2.1 Servicedesk General, 2.2 Incident, 2.3 Request Management, 2.4
Problem Management, 2.5 Access Management.
1 Core SIAM
1.1 Availibility Management
1.2 Capacity Management
1.3 Change Management
1.4 Event Management
1.5 IT Service Continuity Mgmt
1.6 Service Asset & Configuration
1.7 Service Catalogue Mgmt
1.8 Service Level Management
1.9 Standards & Architecture
1.10 Financial Mgmt Support
1.11 Service Provider Management
3. Service Knowledge Management
Central Repository for all
Service Management
Reference material
4. Service Provide Assurance
4.1 Service Level Review
4.2 Service & Provider quality
4.3 ServProvider Compliance
5. IT Security Support
5.1 Incident & Event Monitoring
5.2 Protective Monitoring
5.3 Forensic Analysis
5.4 Security Assurance/Accred.
5.5 Security Incident Prevention
6. Service Transition Planning
6.1 Service Transistion Planning
6.2 Project Management
6.3 Release & Deployment Planning
6.4 Transformation Delivery
7. Service Validation & Testing
7.1 Test Planning & Design
7.2 Service Evaluation
7.3 Test Environment Mgt.
Policy & Standards mgt (incl
security)
Retained Controls:
Procurement & Contract mgt.
Vendor management.
Exit management.
Service/Solution Assurance
Requirements development
Decision analysis & Support
Assurance & Validation
Service Strategie & Architecture.
Demand Management.
Business Service Catalog
Business Relationship mgt
Business architecture
Financial management.
Service Portfolio management.
Risk management
SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services
Retained organisation
Retained supported by managed service
SIAM services
Services
|
Veranderende tijden...
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...vragen om een andere aanpak
1
2
3
4
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Agile SIAM
Business Unit 1
Business Unit 2
Business Unit 3
Business Unit 4
Business Unit 5
Fit for
future IT functions in Demand Organization: BIM, Strategy, Architecture & Policy
Supply
Fit for
integration
Fit for
lifecycle
Demand
Fit for
enterprise
Programs and Projects
Value
Business
Stream
Driven
Agile
Mapping
KPI’s &
Beheer
& Cycle
SLA’sService Integration
& Management
Time
Private Cloud
Operational
Operational
Service
Service
Tower
Tower
Providers
Agile
Contract
Mgmt
iCAB
SaaS Providers
Private Cloud
Application
Application
Providers
Maintenance
Development
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Business Driven KPI’s & SLA’s
BLA’s
Customer
Satisfaction
KPI
Breakdown
Cloud vs. SLR’s
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VSM & Cycle Time Reduction
Value Stream
Mapping
Identificeren
waste
Optimaliseren
flow
SIAM als
cycle time engine
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AgileBeheer
Wendbaar
samenwerken
Continu
verbeteren
WI Backlogs
& NFR’s
Agile & Lean
in beheer
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Agile contract management
SPM: Business
KPI’s & CSI
Strategic fit >
Functional fit
Peer reviews
tussen leveranciers
Sturen op gedrag
& vertrouwen
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iCAB
SIAM =
Change Authority
Transparantie
changes & events
Consolidated
Release Planning
Service Introductie
& Integratietesten
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Hoe kom ik er?
Cloud Cases | Regie |
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Agile SIAM: Aanpak
Transformation
Initiation
Processes &
plan
Demand,
priorities,
objectives
Deliverables per sprint:
•Sprint Backlog
•Role assurance & RACI
•Processes & procedures
•Documentation
•Acceptance customer
Kick off
Assessment workshops
AgileBeheer Game
Sprint 1:
Govern
Improvement /
Transition Backlog
•BLA
•SLAs
•Raci
Customer
approval
Go/NoGo
Collaboration &
identification
improvements
Operation
Sprint 4:
Improve
•Cap/Avail
•CSI
•Reporting
•Supplier mgt
•Security mgt
Sprint 2:
Operate
Sprint 3:
Change
•Incidents
•Problems
•Change
•Config
•Release
Customer
approval
Go/NoGo
Service Integrator
role
Final
proposal
Operation
& aftercare
End of transition
Evaluation
& closure
transition
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Agile SIAM - services
Implement
Agile SIAM
Improve
Agile SIAM
Cloudproof
Agile SIAM
Agile SIAM
as a
Service
|
Dus…
 Krijg grip op uw (cloud) IT-landschap
 ...en maak uw Agile belofte waar
 ...door verbetering van uw QoS
 ...met reductie van operationele kosten
 ...door inrichten/verbeteren/besturen via Agile SIAM
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Vragen?
?
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