Developing Port Performance Assessment Tools
African Ports & Maritime Conference
27-30 November, Swakopmund, Namibia
PSC capacity development, DGDS, 18.07.2011
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TLB comprises three sections: facilitation, transport and policy
& legislation and the ASYCUDA Programme.
UNCTAD
Research
Intergovernmental
Technical assistance
and capacity building
The work of the TLB within UNCTAD’s three pillars
Swakopmund, 28.11.2011
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A Port Performance Measurement may comprise internal
control tools and an external benchmarking index.
Internal
External
gap
1
2
1. Measure
2. Evaluate
3. Plan
4. Improve
4
Swakopmund, 28.11.2011
Port
performance
3
Port Performance Index
Port Performance Controlling System
Performance
time
3
The PPC system would aim at increasing efficiency and performance
along the entire port process.
- Schematic -
Vessel dwell time in port
Turnover ratio of goods
external
Losses of goods
external
port logistics
Shipping
Shipping
Inbound
logistics
Warehouse
logistics
Land
transport
Outbound
logistics
Land
transport
Object of investigation
Flow of goods and materials
Time per stock removal
Swakopmund, 28.11.2011
Truck waiting time
4
The PPC system comprises three fields to be defined and adapted
according to needs.
PPC
Measurement system
• Goal system
• KPI (e.G. type, monitoring cycle, source of data,
…)
• Visualization (e. G. BSC, …)
• Critical values (e.G. escalation levels, …)
• Recipient (e.G. process owner,…)
• …
Port
performance Controlling
PPC
Steering tools
• Incentive scheme
• Ranking
Swakopmund, 28.11.2011
PPC
Organisation
•
•
•
•
•
Process owner
Q-circle/TPC-circle
Continuous improvement
Idea management
…
5
The Port Performance Controlling system would aim at increasing
efficiency and quality along the port process and at its interfaces.
PPC
measurement
system
average
•
•
•
•
KPI levels
Critical levels
Report recipent
…
Measuring P-levels
Warehouse
logistics
Outbound
logistics
Feedback loop
Inbound
logistics
Improving P-levels
•
•
•
•
•
Process owner
Q-circle/TQM-circle
Continuous improvement
Idea management
…
Swakopmund, 28.11.2011
Quality
organisation
6
The methodology of a Port Index would be based on a needs
assessment
1
2
Gathering data
Evaluation and Feedback
3
Design and launch of index
Dwell time
Please evaluate how suitable the following indicators are to compare and benchmark
the competitivness of your port operations with other port service providers.
Choice of indicators for building up a port performance index
Suitability of indicator to assess
port performance
Very low
1. Labour performance
a. Costs per employee
a.
b. Throughput per employee
b.
c. Turnover per employee
c.
d. Others_____________________________________________
d.
a. Number and type of cranes
a.
b. Total length of berth
b.
c. Channel and berth depth
c.
d. Size of terminal areas
d.
e. Equipment labor ratio: labor costs / equipment costs
e.
f. Total throughput
f.
g. Others_____________________________________________
g.
a. Crane productivity: Time of operation / lifts per year
a.
b. Berth productivity: Vessel time at berth / goods transfered
b.
c. Terminal area productivty: Throughput / terminal size
c.
d. Dwell time of goods: Throughput of goods / total dwell time in port
e. Turnaround time of a truck: Number of trucks / truck time at port
f. Others_____________________________________________
d.
b. Storage charges per unit and single day
Very high
1
Port a
3
Very high
2
Port b
4
Very high
3
Port c
4
Port d
5
Port e
6
…..
Berth
productivity
f.
Very low
a.
b.
c. Unloading charges per unit
c.
d. Net profit margin = net Income / revenue x 100
d.
e. Others_____________________________________________
e.





2
e.
4. Cost performance
a. Stevedoring charges per unit
Terminal are
productivity
Port data
Very low
3. Time performance
50
Very high
Crane
productivity
Very low
2. Existence of equipment and capacity
1
100
Time performance
Very low
5. Green performance
5
Very high
Labor performance
Equipment and capacity
Time performance
Cost performance
Green performance
a. Port air quality (%): Number of days fullfilling international air
quality standard / 365 days
a.
b. Port water quality (%): Number of days fulfilling international water
quality standard / 365 days
b.
c. Is port ISO 14000 (environmental management) certified?
c.
d. Do you carry out regular environmental audits?
d.
e. Are ballast water treatment facilities available?
e.
f. Do you apply green purchasing policies?
f.
g. Others_____________________________________________
g.
Ports
worldwide
UNCTAD
UNCTAD
Swakopmund, 28.11.2011
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The port index would be developed and monitored by a neutral body
Port index
Benefits
1
Port a
• Provision of worldwide benchmarks to ports
• Monitoring of performance developments over a
Port data
2
Port b
3
Port c
4
Port d
longer time series
• Results evaluation by a neutral and external body
• Constant update of measurement technique
based on feedback of partners
5
Port e
6
…..
UNCTAD
• Optional: On demand provision of in detail
analysis of port performance and suggested
steps for performance improvement
Swakopmund, 28.11.2011
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African Ports & Maritime Conference
27-30 November, Swakopmund, Namibia
Thank you
Hannes Finkenbrink
UNCTAD – Trade Logistics Branch
Hannes.Finkenbrink@unctad.org
Swakopmund, 28.11.2011
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