Innovative Business Intelligence
for Government
Kevin Mergruen
Vice President, Public Sector
Information Sharing For Government
Enterprise Integration and Business Intelligence
ENTERPRISE
INTEGRATION
BUSINESS
INTELLIGENCE
MANAGEMENT
•Executive Portals
•Global Operations View
•Performance Metrics
•Financial Analysis
RMS
Police
FEDERAL
GOVERNMENT
•ARRA Reports
•Bioterrorism
•Port Security
•Public Safety
ANALYSTS
Fund
Accounting
Legacy
Aggregates all disparate•Crime
data
for centralized
reporting
F
Analysis
HHS
I
Better information••Accounting
sharing
across
departments…
Budget Office
CITIES
R
•Human Services
Improved
operational
efficiencies…
•Health Alerts
E
•Human Services
Higher
citizen
service
levels…
W
•Funds Analysis
Finance
EMPLOYEES
•Payroll Processing
•Operations
•HR Reporting
•Financial Reporting
Custom Apps
Public Safety
Data Warehouse
External Data
IT
Human
Resources
•Development
•Maintenance
•System Administration
•User Support
A
L
L
•Integrated Justice
CITIZENS
•Financial Reports
•Crime Statistics
•Quality of Life
Applications
Information Builders
Government Solutions
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Financial Management and Reporting
Health & Human Services Operational Reporting
EBT Fraud Detection
Child Welfare Compliance Reporting
Law Enforcement Analytics
Integrated Justice / Fusion Information Center
 Police, Courts, Corrections, etc.
Health Information Exchange
ARRA Fund Manager
 Federal Stimulus Fund Reporting
Offender Management System Reporting
 NCOMS Open Source Solution
Government Health Insurance Analytics and Reporting
K-12 Student Performance Management
 Research Based Intervention Solution for Individual Student Improvement
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Information Builders
Solutions Tailored For Any Size Government Organization
NYC DataShare: Deployed an integrated justice system improving how police,
prosecutors, courts, and other criminal justice agencies communicate and share information.
Louisiana Dept of Social Services: Developed a public domain application to identify and
reduce food stamp fraud to ensure that taxpayer money is not being misappropriated.
Oklahoma Dept of Health & Human Services: First state to achieve SACWIS federal
compliancy ensuring children are moving into permanent guardianship from foster care.
Charlotte-Mecklenburg: Deployed an intelligence-led predictive policing solution for their 1,750
officer department. Police officers can view a predictive dashboard right from their squad car.
Maryland Dept of Transportation: Deployed a financial management information system to
ensure contract compliancy for the MBE community.
Pennsylvania State Police: First state to deploy a Uniform Crime Reporting (UCR) public
website helping police fight crime and giving citizens access to crime statistics across the state.
California Dept of Health Services: Over 5,000 budget analysts can now do real time analysis
of the DHS budget vs. waiting 2 weeks after a month end close.
Columbus City Schools: Deployed the All School Improvement Plan which provides
proactive research-based intervention to improve student performance and graduation rates.
Copyright 2007, Information Builders. Slide 4
Innovative Business Intelligence in Public Sector
Why?
 Revenue shortfall means we must do more with less
 Identify new economic development opportunities
 Need proactive analytics to understand and manage deficit
 Meet compliancy requirements for federal funded programs
 Costs continue to rise across the board – Medicaid, education,
transportation, etc.
 Improve operational efficiencies
 Identify Waste, Fraud & Abuse before payments are made
 Transparency & Accountability requirements for both
internal & external public reporting
 Alignment with initiatives from your elected officials
 Citizen demand for services continues to rise
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Government Innovation Challenges
Lack of Information Consistency
Data redundancy across
various departments
Information is not a resource
Copyright 2007, Information Builders. Slide 6
Public Sector Innovation Management
Affects All Levels of the Organization
Governor / Mayor
Chief of Staff
PARTNERS / PUBLIC
Information
Technology
Finance
&
Administration
Health &
Human
Services
Public Safety
Human
Services
Transportation
CITIZENS
FEDERAL
SUPPLIER
Analyst
ANALYST
Analyst
Analyst
Analyst
SERVICE
CUSTOMERS
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Innovation Strategies
Performance and Motivation
 Focus on stakeholders
 Increase Employee
 Employees
Productivity
 Contractors
 Regulated entities
 Business Benefits
 Revenue generation
 Cost savings
 Reduced fraud
 Key Technologies
 Business Intelligence Applications
 Portals, Enterprise Search & Mobile
 Predictive Analytics
 Performance Management

Supply/Value Chain
Optimization
Automation
Innovation
Motivation
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Enabling a Culture of Innovation
 Communication
 Dashboards
 Strategy Maps
 Robust alerting
 Collaboration
 Publishing
 Alignment
 Operational & Strategic
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 Analytics
 Drill Anywhere, Enterprise Search
 Guided Ad Hoc and OLAP
 Trending & Predictive Analysis
 Correlation tools
 Visual Analytics and GIS
closed loops
Visual Cause/Effect tools
Aligned projects/initiatives
Cascaded Scorecards
Pooled Metrics and
Benchmarks
Copyright 2007, Information Builders. Slide 9
Customer Experience:
Columbus City Schools
Achieving Academic Excellence
Challenges
 Only 55% of students were graduating from high school
 Limited amount of time to affect change within a school year
 Turning data into useful information to identify improvement
needs
 Need for real-time course correction with evidence-based
strategies that are known to work
 Deploying an effective planning process for improving
school performance across all levels of the organization
Copyright 2007, Information Builders. Slide 11
Data-Driven Decision-Making in Columbus City Schools
 Develop a repeatable model for providing compliance data to
improve student performance
 Establish compliance-based information framework
 Establish ability to project year-end State and Federal
performance results
 Develop and implement in partnership between Nationwide
and Columbus City Schools
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Building Scorecard
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Individual Student Trend Report
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Customer Experience:
Charlotte Mecklenburg Police Department
Meet Our Customer
Charlotte-Mecklenburg Police Department
“Information Builders’ dashboard and
predictive analytics software will allow staff
at every level of the police department to
deal with facts in real time. We’ll be better
equipped to optimally assign officers to
response areas with the highest likelihood of
criminal activity, resulting in reduced crime
and lower operating costs.”
Rodney Monroe
Police Chief
Charlotte-Mecklenburg Police Depatment
Copyright 2009, Information Builders. Slide 22
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CMPD
BI Dashboards & Predictive Crime Analytics
Background Information
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Estimated Population: 777,827

Land Area: 438 square miles
 1725 Sworn Officers
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500 Non-sworn personnel
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CMPD
2009 Index Crime Breakdown
Year-to-Date Index Offenses by Type
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Current Crime Events
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Calls for Service Activity- Detail
Copyright 2007, Information Builders. Slide 27
Predictive Dashboard
Created predictive dashboard for the following major
crime categories:
Commercial Robbery
Personal Robbery
Aggravated Assault
Residential Burglary
Commercial Burglary
Auto Theft
Larceny from Auto
Copyright 2007, Information Builders. Slide 30
Predictive Dashboard (Continued)
Used WebFOCUS RSTAT to build the seven predictive
models based on a series of inputs:
Historical geographic crime patterns
Recent criminal activity (within past 24-48 hours)
Day of week and time of day
Weather conditions
Moon Phases
Recent call for service activity
School holidays
Special Events
Copyright 2007, Information Builders. Slide 31
Predictive Crime Analytics
Copyright 2007, Information Builders. Slide 32
Customer Experience:
LA County Auditor Controller
LA County
Background
44
Established February 18, 1850
One of the nation’s largest counties with 4,084 square miles
Has the largest population of any county in the USA
Approximately 27% of California’s residents live here
Board of Supervisors is the governing body
LA County would have the 19th largest economy in the world if
it were a nation
Copyright 2007, Information Builders. Slide 44
LA County Auditor Controller
Profile
 Provides financial leadership and advocacy for financial
integrity and accountability for all County business.
Responsibilities include:
 Establishing County fiscal and internal control policies
 Operating eCAPS for integrated accounting & disbursing
system
 Administering the County payroll
 Conduct audits and fraud investigations of departments,
employees and contractors
Copyright 2007, Information Builders. Slide 45
LA County Auditor Controller
Challenges
 Supports reporting and analytics for the human resources
and payroll aspects of a 100,000+ employee population
 Need to help all departments better manage their contracts
and expenditures
 Identify waste, fraud, and abuse across departments
 Move away from Excel spreadsheets to do contract
management
 Excel was cumbersome & error prone
 Multiple versions of the truth
 Initial roll out to 5,000 users in the Auditor Controller’s office
prior to full County deployment
 Graphical dashboard to capture user’s attention
LA County Auditor Controller
Contract Management Dashboard
 Business Intelligence Application that provides every
department’s top executives with:
 Visibility into which vendors were awarded a contract
 How much is the contract budget
 Current spending against that contract
 Better monitoring of contract activities Countywide
 Enables improved cost controls in today’s difficult economic
environment
Copyright 2007, Information Builders. Slide 47
Dashboard Demo
Overview
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Summary
Information Builders in Public Sector
Summary
 Leverage standards for information exchange
 Enable collaboration across departments while leveraging
existing technology investments
 Make more informed decisions when balancing budgets
 Reduce bureaucracy, fraud, abuse, and improve efficiency
 Gain more favorable funding from the state or federal
government
 Provide higher service levels to your constituents
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Information Builders in Public Sector
Enabling Innovative Government!
Right information, right people, right time!
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Questions
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