Establishment of 9232 Common Services
Centers in MP
CSC Scheme in MP
9th APRIL 2013
Presentation Outline
• Salient Features of CSC Scheme
• Stakeholders & Implementation Framework
• CSC Infrastructure & Service delivery
• Snapshot of MPCSC
• Rollout Status
• Expectation from Districts Administration
• Expectation from e Goverance Managers
Common Services Centers
NeGP envisions “web-enabled Anytime, Anywhere access” to
information and services in rural India, through three
infrastructure pillars
National Data Bank/ State Data
Centres
State Wide Area Network
Common Service Centres
(CSC)
CSC is the front-end delivery point for Government,
private and social sector services to rural citizens of India
Common Services Centers
• CSC Scheme provides a framework to enable
setting up of 100,000+ ICT enabled access
points across rural India
- Targeting all the 638,000+ villages
- 1 CSC for a catchment of 6000 - 7000 citizens
- Managed by trained manpower
- Equipped with state of the art technology
- Supported by Government of India & State
Govt
The Stakeholders
IT Services &
Content
Providers
DIT
State
Governments
NLSA
SDAs
Rural
Citizen
VLEs
SCAs
State Government
Agencies
Private
Service
Providers
Central Ministries
and Departments
DIT FRAMEWORK
Roles… : Government of MP
• Driver for policy and other regulatory
requirements
• Service provider for e-Government services
• Infrastructure and other support to SDA/SCA
• Decide on Integration of CSCs with existing
physical/digital infrastructure
Roles…: State Designated Agency (SDA)
• MPSEDC has been designated as SDA:
- Facilitate e-readiness of the State
- Facilitate SCAs in Rollout of CSCs
- Help identify CSC locations
- Coordinate with SCAs and facilitate interactions with
State Government Departments
- Facilitate training, capacity building awareness
campaigns
- Facilitate SWAN interface
Roles…NLSA
•
Provide program management support to DIT for rolling out CSC
Scheme
•
Program Management: Provide strategy, framework and guidance to
all stakeholders for effectively managing the Scheme across the
country
•
Monitoring of the Program: To enable DIT to review its progress and
to take appropriate timely corrective measures
•
Assistance to States/SDA: In development of RFP, managing the bid
process, finalizing the Service Level Agreement
•
GoI has appointed Infrastructure Leasing & Financial Services (IL&FS)
as NLSA.
SPV-SPECIAL PURPOSE VEHCLE
• “CSC e-Governance Services India Ltd” has been
incorporated under the Companies Act 1956 on 16th
July 2009
• The shareholders of the SPV include Government of
India through 1 Golden share,
• State Governments – up to 44.5 % shares, SCAs - up to
44.5 % shares and Financial Institutions - up to 11 %
shares
• The SPV is conceptualized to monitor the CSC Scheme
and its outcomes on behalf of the Government at the
National and State levels
ROLE OF SPV
• Facilitating Government Outreach through CSCs
• Providing a standardized monitoring framework for
collaborative decision making process with State
Governments and SCAs
• Catalyzing and maintaining content aggregation on an
on-going basis
• Enabling Government functioning through the CSCs
• Facilitating G2C Service Readiness
• Monitoring the outcomes being achieved by the CSC
• Building Capacity of all stakeholders
Roles…: Service Centre Agency (SCA)
• SCAs are the Prime Drivers of CSC implementation
• Implementation of the Scheme as per CSC
guidelines & Master Service Agreement
• SCA would be supported by GoMP/SDA and NLSA
• SCA to set up physical infra and operate CSCs and
launch various applications and services
•
SCA to identify, select and train VLEs, establish the
CSC, aggregate and update content
Village Level Entrepreneur (VLE)
• VLEs entrepreneurial ability critical for
viability & profitability of CSC
• Should have some financial strength,
entrepreneurial ability & should belong to
local community/ village
• VLE would need to :
- Market Services of CSCs
- Undertake Local level publicity
- Coordinate with local players
- Draw the local community to enable sustained
viability
CSC Infrastructure
• PCs (one PC min.)
• Printer, Web Camera
• UPS, Genset/Inverter, Furniture and Fixtures
• OS and office utility software
• Broadband Connectivity
• Built up space (150-200 sq.ft, with RCC roof),
interiors, furniture etc
SCA infrastructure
• Web server, Application server, Database/back up
Server, Mail server
• OS, Database, Firewall, Mail, other system software
• UPS, Genset, Inverter
• User manuals, training manual, Trouble shooting
guides
• Will set up a NOC for monitoring complete CSC
network from SCA data centre, various servers &
equipments upto CSC level.
Madhya Pradesh
A Snapshot
Revenue Divisions = 10
Revenue Districts = 50
Blocks= 313
Gram Panchayats=
23,010
Census Villages
(including uninhabited
villages) = 54903
Proposed CSCs = 9,232
POPULATION (2011)
Total in crore = 7.2598
Rural In crore = 5.2538
SCAs & No. of CSCs
Name of SCA
Division & No. of CSCs
SCA-wise
CSCs
no.
AISECT
Hoshangabad (257)
257
AISECT
Chambal (393), Sagar
(1076), Rewa (1447)
2916
Reliance Communications
Ltd
Jabalpur (1765)
1765
CMS Computers Ltd
Gwalior (825) & Bhopal
(1311)
2136
Indore (1130)& Ujjain
(1028)
2158
Consortium of NICT &
Writers and Publishers
ltd
Total no. of CSCs
of
9232
(Complete Rollout in
next 6-8 months)
CSC Rollout Status
Division
Total CSCs
Chambal
393
Rewa
1447
Sagar
1076
Hoshangabad
257
Gwalior
825
Bhopal
1311
Indore
1130
Ujjain
1028
Jabalpur
1765
Total
9232
CSC COUNT AND WORKING STATUS MARCH 2013
SR AGENCY
N
O
1 AISECT
NO OF ACTIV INACTI WORK
CSC
E
VE
ING %
3383
1223
2160
36
2
RELIANCE 1736
919
817
52
3
NICT
794
385
409
48
4
CMS
891
449
441
50
Service Delivery
• SCAs would create a portal and set up necessary IT
infrastructure such as data centre and network the
kiosks, man the kiosks to enable service delivery.
• Computerized receipts with unique Sl. No. would be
issued to the citizens against services delivered.
• MP Online would be the window for G2C services
• SCAs would be free to offer beyond the services
offered by MP Online.
• SCAs would also offer various B2C services to
ensure financial viability
Indicative Service List
•
•
•
•
•
•
•
E-Government Services –G2C
–Land Records
–Various Certificates
–Grievances
–Form downloads and submissions
–Bill payments (water, electricity, telecom, etc) & tax collection
–Licenses, permits, subsidies etc
•
•
•
•
•
•
•
•
Business to Consumer Services –B2C
–IT services (Printing, Scanning, DTP, web surfing, etc.)
–Agri-business services (consulting, testing, information, procurement, etc.)
–Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)
–Commercial Services (Matrimonial, Astrology, Bio-data, etc.)
–Retail Sales & Referrals (FMCG, Consumer Goods, etc.)
–Education Services (IT, English Speaking, etc.)
–Banking/ Financial Services
•
•
•
Business to Business –B2B/G2B
–Market Research
–Advertising, Branding and Promotions
Expectations from District Admn.
• Support/ Help to SCAs in locating CSCs
• Can provide Gram Panchayat/ School/ Any Govt.
Premises for nominal rent.
• Any e-governance initiative of district should focus
CSCs as citizen interface points.
• Start utilizing the CSCs for information dissemination,
Data entry, Data Collection/ MIS purposes,
popularization efforts etc
Expectations from e Governance Managers .
• MONITORING FOR OPTIMUM UTILISATION OF
RESOURSES DEPLOYED .
•
TROUBLE SHOOTING & GREVIANCE REDRESSAL
AT LOCAL LEVEL
• Coordinate for providing Gram Panchayat/ School/
Any Govt. Premises for nominal rent for CSC
• Any e-governance initiative should focus CSCs as
citizen interface points.
• Start utilizing the CSCs for information dissemination,
Data entry, Data Collection/ MIS purposes,
popularization efforts etc
LIMITATIONS
• ELECTRICITY /POWER AVAILABILITY
• RELIABLE & ROBUST CONNECTIVITY
• BANKING (DEPOSITION OF COLLECTED
AMOUNT IN THE BANK ACCOUNT)
• G2C SERVICES
• IDENTIFICATION OF INTRESTED EDUCATED
ENTREPRENEUR
Thank you