3. Emerging Risks for Insurers Andrea French Technical Specialist, Insurance Sector Team 3.1 Definition of an emerging risks An emerging risk can be defined as: "an issue that is perceived to be potentially significant but which may not be fully understood or allowed for in insurance terms and conditions, pricing, reserving or capital setting". (Source: Lloyd’s of London) Emerging Risks 3.2 Key drivers of risk The key drivers of risk include: • Economic, technological, environmental and socio-political developments as well as the interdependencies between them. Other risk drivers can include: • The changing business environment, such as liability issues, evolving regulatory regimes, stakeholder expectations, and shifts in risk perception. Emerging Risks 3.3 Insurance-specific risks This presentation will concentrate on the insurable areas of risk for both life and general insurers. These risks include: • Life Products Risk (credit & counterparties, impact of the low interest rate environment, enhanced annuities and retail distribution review & platforms) • General Insurance (GI) Risk (impact of the low interest rate environment, inadequate reserving, UK flooding and periodic payment orders) • Technology Risk (cyber attacks) • Stakeholder Risk (shadow banking activities) • Black Swan Risks (combined effect of financial, catastrophe & pandemic) Emerging Risks 3.4 Life Emerging Risks Financial risks - Credit and counterparties Risk Impact Risk Mitigation Growth of the annuity market posing significant increase in risk to life insurers. Number of annuity writers backing their liabilities with equity-release mortgage or other non-standard asset classes, which may be unsustainable in the long term. Ensure asset classes being considered are fully understood. Particular issue - backing annuities by moving into alternative assets. Seek permission from the regulator, where necessary. Actively monitor portfolios for different and unexpected risks. Emerging Risks 3.4 Life Emerging Risks Financial risks - Low interest rate environment impact Risk Impact Risk Mitigation Impact of low interest rate environment depends on the extent to which life insurers are asset and liability mismatched. Depends on the structure of the portfolio. Life insurers typically have high bond allocations. Ensure there is • appropriate assessment of risk; and • conduct stress testing exercises. Margins for assets being managed may be hit as investment returns and profits are reduced. Interest risk hedging activities could put pressure on bond yields causing: • reduction in firm’s solvency levels; • restricted investment policies; • restricted ability to write new business; • reduced new business profitability. Strategy planning should assess vulnerabilities including second order and behavioural effects and amplification issues. Future - may affect the availability of own funds after the effect of subsidiaries to the group under the Solvency II group solvency calculations framework Emerging Risks 3.4 Life Emerging Risks Product Risks – Enhanced annuities Risk Impact Risk Mitigation Enhanced annuities and other non-standard annuities offer higher annuity rates to people whose lifestyle or medical conditions cause their life expectancy to fall below the expected mortality rates Low yield environment and difficult macroeconomic conditions mean people are incentivised to derive more value from their savings. Monitor medical advancements affecting future life expectancy that annuities have been provided for. They may be more use of non-standard products against a backdrop of falling standard annuity rates Ensure books of business do not grow unsustainably. Ensure credible contingency plans are in place for the treatment of assets for Solvency II. Firms may wish to consider stress testing their portfolios for scenarios such as withdrawal and/or reduction of reinsurance covers or significant market valuations changes in the future. Emerging Risks 3.4 Life Emerging Risks Product risk – Platforms and Retail Distribution Review Risk Impact Risk Mitigation Retail Distribution Review implemented in December 2012. Back books steadily declining as maturities and surrenders exceed new business premiums. Immediate risk of failure is low. Fundamental change to distribution of retail investments could affect consumer behaviour, preference and changes of products and markets attractive to firms. The key risk - life insurers’ existing books of business decline significantly faster than expected across the sector before new strategies are developed and providing steady cash flow. Monitoring is required to ensure sector trends of a persistent decreasing back book do not accelerate faster than expected significantly increasing the impact. Emerging Risks 3.4 GI Emerging Risks Financial risks - Low interest rate environment impact Risk Impact Risk Mitigation Slow economic recovery places pressure on premiums, contracting market size, and lowering investment returns which affects profitability. Firms seeking to improve returns may attract significant asset risks to their balance sheet. Continue to focus on: These factors combined with competition, may result in general insurance firms to seek out more reward for their risk. Unprofitable underwriting can result in firms launching new products writing new and/or growing the business in current and new territories with a lack of data, knowledge or experience. • future underwriting strategies • pricing policies and • monitoring investment strategies. Emerging Risks 3.4 GI Emerging Risks GI line of business risk – Inadequate reserving Risk Impact Risk Mitigation Inadequate reserving by general insurers can: • understate the costs of claims; • create premium rate pricing adequacies; and • stress reserving risk capital requirements. Inadequate reserving will strain business models and affect solvency capital levels. Perform regular deep-dive reserve exercises to ensure that they understand their claim exposure fully. Coupled with: • competitive market pricing pressure; • changing supply and demand trends; • increased claims inflation costs; and • current low interest rate environment can result in pressure to alter an insurers behaviour in the current phase of the underwriting cycle. Effective reserve governance is essential. Ensure reserves are adequate by using correct booking of reserves with appropriate challenge. Emerging Risks 3.4 GI Emerging Risks GI line of business risk - UK flooding Risk Impact Risk Mitigation More than 30 major rivers in the UK that have extensive reach and are currently or were historically, multi-channelled. More flooding is predicted in the UK and rates of river bed, bank erosion and floodplain sedimentation are also likely to accelerate. Identify vulnerable points within their insured portfolio of household properties and maintain adequate reserves to manage these exposures. These rivers represent significant points of increased vulnerability in the river network to increase flooding. Historic underinvestment in flood defenses and changing weather patterns have increased the risk. There remains the possibility that certain households will not be able to afford flood insurance as it becomes too costly. A new regime coming in mid 2015 is intended to ensure the continued widespread availability of flood insurance to high-risk households. Follows the expiry of the Statement of Principles. Emerging Risks 3.4 GI Emerging Risks GI line of business risk - Periodic Payment Orders (PPOs) Risk Impact Risk Mitigation Since their introduction through the 2003 Courts Act, PPOs have begun to change the landscape of how large bodily injury (BI) claims are paid in the UK. This payment method transfers to the insurer risks such as longevity, investment and inflation. PPOs now pose a material current and future risk for motor insurers. It is essential for: • Firms to actively track and monitor potential PPO claims. PPOs are an alternative to lump sum payments. Under a PPO settlement an insurer pays a semi-annual amount to the claimant for the remainder of their life, like an annuity. It is estimated that, within a decade, 25% of general insurer motor reserves could be formed of PPO commitments. • Have specific reserving, modelling and methodology in place to minimise the longevity, investment and inflation risk. Emerging Risks 3.4 Life and GI Emerging Risks Technology risk - Cyber attacks Risk Impact Risk Mitigation Many firms are leaner so are opting to use cloud computing, offshoring data and processes to third party firms. A cyber attack could affect a firm’s ability to process premiums and issue insurance contracts affecting cashflows and covers – particularly an issue for compulsory insurances. Ensure and monitor that third party firms provide the security and service that they are contracted to deliver. A cloud service provider concentration could become a second order risk if such providers were subject to multiple cyber-attacks causing a failure of services. Rectify breaches immediately to minimise security risks is paramount. Critical functions outsourced include catastrophe modelling, actuarial analysis and compliance functions. Constantly monitor firewalls. Limit staff use of mobile devices to minimise damage to high risk critical areas of the infrastructure. Emerging Risks 3.4 Life and GI Emerging Risks Stakeholder risk - Shadow banking activities Risk Impact Risk Mitigation Shadow banking activities can cover nonbanking financial firms that provide services similar to traditional commercial banks where there is a maturity transformation. Non-traded assets are highly risky and volatile and may cause significant losses in a short timeframe. They may also be less liquid in times of stress and valuations may be difficult to quantify. Firms engage with the regulator to ensure products are appropriate. Such activities could include credit investment vehicles (e.g. investment funds, mutual funds and trusts) that have a cash management or very low risk investment objective. Once deemed appropriate firms may require expert advise when transacting in these products. Firms should regularly monitor asset exposures to minimise risk and volatility. Investments may also occur in unregulated markets, so are not visible in conventional balance sheets, making it difficult to assess exposures. Emerging Risks 3.4 Life and GI Emerging Risks Black Swan - Combined effect of a financial, catastrophe & pandemic events Risk Impact Risk Mitigation Simultaneous shocks to the: Certain scenarios could lead to loss in a large number of life products and GI lines of business. Some policies may be hit unexpectedly by claims, the insurance industry should clarify coverage intentions sooner rather than later to ensure contract certainty. • global economic system • natural catastrophes • pandemics could trigger insured loss events which could test the resilience of insurers. Life and health assurers will be adversely affected in a pandemic event and GI insurers could experience unprecedented liability claims and an accumulation or large value claims following a catastrophe event. Claims could also come from secondary impacts to society. A firms solvency capital could be adversely affected if there is a “flight to quality” at the same time due to investor unpredictability. Firms ensure they have an understanding of the financial markets second order, behavioural and amplification issues affecting their investments Firms ensure they understand their concentration of exposures for natural catastrophe (for modelled and unmodelled perils) Pandemic contingency plans should aim to ensure continuity of essential operations during an extended period of high illness rates in the workforce, suppliers, and customers. Emerging Risks