West Virginia Chapter
Mindset Matters: Creating Constructive
Organizational Culture to Improve Performance
Presented by
Laural Manegre
January 24, 2014
Igniting Thinking…Maximizing Performance…Enriching Lives
Who Is The Pacific Institute and US Ops?
• Founded By Lou & Diane Tice in 1971
• Global in Scope / HQ in Seattle, WA / 14 Offices
• 60+ countries, 6 Continents and 20+ languages
• Endorsed by the American and Canadian Psychological
Associations.
– 62% of Fortune 1000
– Governments
– Education
– Social Services
– Military
• The Pacific Institute - US Operations
– Responsible for business development and implementation of
TPI products in the US
– Combines TPI products with appropriate consulting services to
maximize outcomes for clients
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
World-leading Experts / Contributors
Dr. Albert Bandura
David Starr Jordan
Professor of Social
Sciences in Psychology,
Stanford University
Dr. Martin E.P. Seligman
Kogod Term Chair,
Professor of Psychology &
Director of Clinical Testing,
University of Pennsylvania
Dr. Gary Latham
Dr. David Matsumoto
Secretary of State Chair,
Faculty of Management,
University of Toronto
Associate Professor,
Department of Psychology,
Director of Intercultural &
Emotional Research Lab, San
Francisco State University
“I can tell you there is no organization as effective in transferring
knowledge from psychology to organizational settings, educational
settings, public sector
or private sector than The Pacific Institute®.”
~ Dr. Gary Latham ~
Past-President, Canadian Psychological Association
Igniting Thinking…Maximizing Performance…Enriching Lives
The Wedge
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Performance Model
(Individual / Team / Organizational)
Vision
7%
Individual
Thinking
Individual
Behavior
“Have to”
“OLD”
Habits
Attitudes
Expectations
Beliefs
Plan
“How to”
Performance
=
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Current
Reality
Performance Model
(Individual / Team / Organizational)
Vision
Individual
Thinking
“New”
Habits
Attitudes
Expectations
Beliefs
Individual
Behavior
“Want to”
Plan
“Invent the
How ”
Performance
=
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
What do we want?
Current
Reality
“I don’t have the aptitude
for this”
“ “How
can we perform
under these
circumstances?”
“It is impossible to be
profitable with all of these
government regulations”
“Leadership’s goals are
unrealistic.”
“This new system will
never work… causes too
much stress.”
“ We will never be able to
reach those benchmarks”.”
Individual
Thinking
(cultural Assumptions)
Behavior
Plan or
Systems
Performance
Culture
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Vision
• What would be an “extraordinary Vision” for your
Organization?
• Omit the How…..
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Culture
• Do you have the right Organizational Culture to
take you into the future?
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
What is Culture?
Culture is the shared beliefs and values
guiding the thinking and behavior of the
organization.
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Culture Change or Transformation
Why is it so hard?
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Two General Types of Culture
Defensive Cultures – Inactive / Reactive
– Resist Change
– Assigns blame when something goes wrong
– Uses Chain of Command to control and direct
Constructive Cultures - Proactive
– Communicates open and freely
– Takes responsibility and accountability
– Is innovative and takes risks
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
The Circumplex
Blue:
Constructive Styles
Red:
Aggressive/
Defensive
Styles
Green:
Passive/Defensive
Styles
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West Virginia Chapter
Copyright © 1998 Human Synergistics International. All Rights Reserved.
What type of Culture do you have?
• Let’s assess your perception of your
Organization’s current Culture…..
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Typical Vision (Ideal or Desired)
OCI Circumplex from Robert A. Cooke and J. Clayton Lafferty, Organizational Culture Inventory®,
Human Synergistics International, Plymouth MI USA. Copyright © 1987-2006,
All Rights Reserved. Used by permission.
Igniting Thinking…Maximizing Performance…Enriching Lives
Healthcare Ideal
i=868
How does
your
circumplex
compare to
the ideal?
OCI Circumplex from Robert A. Cooke and J. Clayton Lafferty, Organizational Culture Inventory®,
Human Synergistics International, Plymouth MI USA. Copyright © 1987-2006,
All Rights Reserved. Used by permission.
Igniting Thinking…Maximizing Performance…Enriching Lives
What Impact does Culture have?
The impact of a constructive culture can
be measured on the bottom line.
Constructive cultures provide customers
with better products and services than
defensive cultures.
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Culture and Performance
Kotter & Heskett: Study of 207 firms over an eleven year period as reported in their
book
Corporate Culture and Performance
Non-Adaptive
Culture
Revenue
Stock Prices
Net Income
166%
74%
1%
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Culture and Performance
Kotter & Heskett: Study of 207 firms over an eleven year period as reported in their
book
Corporate Culture and Performance
Revenue
Stock Prices
Net Income
Non-Adaptive
Culture
Adaptive
Culture
166%
682%
74%
901%
1%
756%
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Mission / Vision
• What is the Mission or Vision Statement of your
Organization?
• From your memory, please jot it down….
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Values
• What are the Values in your organization?
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Values
• What are the Values in your organization?
• How do you measure them?
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
CEO
Leadership Impact
VP
MGR
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bb
Igniting Thinking…Maximizing Performance…Enriching Lives
4 Steps for Growth
Self-Examination
Insights
Self-Concept
EXPECTATIONS
Igniting Thinking…Maximizing Performance…Enriching Lives
Limiting Beliefs
What are some examples of Limiting Beliefs…
1. Leadership
2. Employees
3. Board Members
4. Community
5. Children
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Beliefs
Results
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Beliefs
• What limiting beliefs do you have in your
Organization that is “driving” your Culture?
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter
Employee Life Cycle
Cultural
Integration
Process
Igniting Thinking…Maximizing Performance…Enriching Lives
Cultural Transformation & Growth
• Step 1 Diagnostics
– Benchmark
• Step 2 Align the Leadership
– Vision and Values alignment
– Foundational Curriculum for Change
– Leadership Efficacy
• Step 3 Engage others from the Organization
– Thought Patterns for Performance
– Integration of education in business practices
• Step 4 Employee Life Cycle
Igniting Thinking…Maximizing Performance…Enriching Lives
West Virginia Chapter