®
FIRO-B
Team Building Workshop
Facilitators: Ian Govier & Grant Evans
Cardiac Rehabilitation Team
FIRO-B
Facilitator: Ian Govier
Team
Building
Workshop
®
opportunitynowhere
The aim of today’s workshop:
Promote and increase
team member awareness &
team working amongst the
Cardiac Rehabilitation Team
WS
‘The most important
single ingredient
in the formula
of success is
knowing how
to get along
with people.’
Theodore Roosevelt
‘We humans are social beings.
We come into the world as the
result of others' actions. We survive
here in dependence on others.
Whether we like it or not,
there is hardly a moment of
our lives when we do not
benefit from others' activities.
For this reason it is hardly
surprising that most of our
happiness arises in the context
of our relationships with others.’
The Dalai Lama
Let’s
chat!
PWW
Setting the
context
O would some power
the gift to give us
To see ourselves
as others see us
It would from many
a blunder free us!
Robert Burns (1759–1796)
The Johari Window
The Johari Window
The Johari Window
The Johari Window
FIRO-B® stands for:
Fundamental
Interpersonal
Relations
Orientation
- Behaviour
Essentially,
FIRO-B® measures…
…how you typically
behave with other
people & how you
expect them to act
towards you.
FIRO-B® can dramatically increase
your understanding of behaviour
in areas such as the following:
• How you come across to others & why
this may not be the way you see yourself
or the impression you might want to make;
• How and why conflict develops between
well-meaning people;
• How to understand your own needs & how
to manage them as you interact with others.
FIRO-B® can be applied to:
Personal development
Team development
Relationship counselling
Conflict resolution
What do I / we want to
ACHIEVE or CHANGE
as a result of this workshop?
The
Magic
Wand
There is no quick fix or
magic wand that changes
the behaviour of others.
“If you
want to see
change…
…be the
change
you want
to see”
Everyone
thinks of
changing the
world, but
no one thinks
of changing
themselves!
FIRO-B
®
Essentially,
FIRO-B® measures…
…how you typically
behave with other
people & how you
expect them to act
towards you.
Dr. Will Schutz
Psychologist
1925-2002
Originator
of FIRO-B®
(1958)
“…people
need
people!”
The FIRO-B® instrument
identifies three areas of
interpersonal need:
•Inclusion
•Control
•Affection
Inclusion * Control * Affection
What do you
consider to be some of
the key words or phrases
associated with the
3 Interpersonal Needs?
Inclusion (I)
Inclusion
is about:
…recognition, belonging,
participation, contact with others,
& how you relate to groups
(refers to being involved with others)
Control (C)
Control
is about:
…influence, leadership,
responsibility & decision making
(refers to power)
Affection (A)
Affection
is about:
…closeness, warmth,
sensitivity, openness &
how you relate to others
(refers to being ‘up close & personal’)
The FIRO-B® instrument
measures two dimensions
for each need:
Expressed
Wanted
Expressed (e)
The behaviours a person
expresses towards others
(the behaviour that is actually initiated by you)
•Expressed Inclusion:
how often do you act in ways that
encourage your participation in situations?
•Expressed Control:
how often do you act in ways that
help you direct or influence situations?
•Expressed Affection:
how often do you act in ways that encourage
warmth and closeness in relationships?
Wanted (w)
How the person wants
others to behave or
feel towards them
(the behaviour that is desired
or you wish to receive)
•Wanted Inclusion:
how much do you want to
be part of others’ activities?
•Wanted Control:
how much leadership and influence
do you want others to assume?
•Wanted Affection:
how much warmth and closeness
do you want from others?
Essentially, FIRO-B® measures:
Frequency
Selectivity
Frequency
How often
the behaviour
will be shown
Selectivity
(Fussiness)
How many people
will the behaviour
be shown to
Predicting
our scores
Self-assessment
• 0-2
• 3–6
• 7–9
(Low)
the behaviours are rarely
displayed by you.
(Medium) the behaviours will be a
noticeable characteristic of
you but only some of the time.
(High)
the behaviours are noticeably
characteristic of you in most
situations.
I
E
W
C
A
I
C
A
E
M H M
W
H L H
Lunch
Time
Exploring
& Discussing
Personal / Team
FIRO-B® Scores
Select a person in your team and
explore what their scores mean for them.
Remember scores are about selectivity and frequency.
Some things you may wish to think about:
How does this behaviour
work positively for them?
Are there any times when it
has caused them a problem?
What is
a team?
A team is more than just a group
of individuals who work together.
A team is a small number of
individuals with complementary skills
committed to a common purpose,
common performance goals and an
approach for which they hold
themselves collectively accountable.
(2007)
Real teams do not develop
until the people in them work
hard to overcome the barriers
of collective performance.
Overcoming barriers to
performance is how
groups become teams.
Katzenbach (1993)
"The best and most cost-effective
outcomes for patients and clients are
achieved when professionals work
together, learn together, engage in
clinical audit of outcomes together,
and generate innovation to ensure
progress in practice and service."
Teams possessing the following
characteristics are more effective
in delivering high quality care:
• clarity of team objectives
• high levels of participation
from all team members
• high emphasis on quality
• high support for innovation
Health Care Team Effectiveness Project (Borrill and West ,2002)
Borrill & West (2002) also found that:
Individuals who worked in well functioning
or effective teams had lower levels of
stress and better mental health.
Their research demonstrated a significant
relationship between the percentage of staff
working in teams and patient mortality.
Where more people work in teams, the death
rate amongst patients is significantly lower.
There is much to be gained by enhancing
team functioning and effectiveness!
What
‘cultures & values’
are present in a
high performing &
successful team?
Inattention to
RESULTS
Avoidance of
ACCOUNTABILITY
Lack of
COMMITMENT
Fear of
CONFLICT
Absence of
TRUST
Attention to
RESULTS
Clear
ACCOUNTABILITY
Increased
COMMITMENT
Acceptance of
CONFLICT
Evidence of
TRUST
Let’s
Nail It!
None of us is as
smart as all of us!
People acting
together as a group
can accomplish
things that no
individual acting
alone could
bring about!
Franklin D. Roosevelt
Can we
do it?
Yes, we can!
Final
Thoughts
WS
What will I / we
do differently
as a result of this workshop?
If we always do what
we’ve always done…
…we’ll always get what
we’ve always got!
“If you
want to see
change…
…be the
change
you want
to see”
If I do nothing
about it in 24 hours…
…I’ll
probably
do nothing
about it!
Drive home
safely and
enjoy your
weekend
FIRO-B ®
Team Building Workshop
Facilitators: Ian Govier & Grant Evans