Finans IT dagen 2013
Hypothesis driven approach
to increased efficiency,
cost savings or control
Søren Anderberg
M.Sc. Computer Science, B.A. Psychology
NNIT in brief
NNIT is one of the four largest providers of
IT services in Denmark
Consultancy
IT consultancy, development, implementation and
operations for life sciences, finance, public
Development
Turnover in 2012 DKK 2,028 billion
Implementation
Profit 2012 DKK 217 M
Head office in Søborg, Denmark + Offices in six
countries including China and the Philippines
Customers throughout Europe
Subsidiary of Novo Nordisk A/S
Operations
Results-driven
Business Optimization
Savings
Cost
Results-driven Business Optimization
“Identify optimization
hypotheses and
implement them as
measurable benefits”
Customer example:
Danish pension and
insurance company
Customer
investment
Operational
cost savings
DKK 950.000
DKK 5.100.000
Results-driven Business Optimization
- 6 step framework model & tools
Advisory / sales
Analyze
Prioritize
Business Case
Benefits reporting
Implementation
Results-driven Business Optimization
- 6 step framework model & tools
Advisory / sales
Advisory / sales
Analyze
Prioritize
Business Case
Analyze
Prioritize
Business Case
Benefits reporting
Benefits reporting
Implementation
Implementation
Results-driven Business Optimization
- 6 step framework model & tools
Advisory / sales
Analyze
Prioritize
Structure
Structure
Task
Business Case
Implementation
Technology
People
Questionnaires
Interviews/
Workshops
Task
Hypothesis
database
Business Case 1
Select most
critical
Business Case 2
Plan
Technology
Steering
Committee
Log analysis
Business Case 30
License
optimization
People
Benefits reporting
Continuous
dialogue
Results-driven
Business Optimization
Case example 1
Simplify IT environment
and reduce operational
costs.
Savings
Cost
Benefits Reporting
Business Case 3: Consolidating Application Servers
Savings realized – 4 years
Success criteria
•
•
•
Reducing from 36 to 24 servers
Reducing SQL clusters from 6 to 4
Reclaim reduced license costs
1,9
1,7
MDKK
MDKK
Summary
•
•
An unknown application identified
11 of 12 servers are ready for reuse
Completion and realization
Completion and realization
•
•
Implementation completed: March
Savings realized: April
Jan
Feb
Mar
Apr
Completed
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Savings
realized
Benefits Reporting
3
1,9
1,7
0,9
1,3
1,07
0
2,4
2,0
0,3
0,13
Savings summary
MDKK
2
1
Expected
6,57 MDKK
Realized
5,13 MDKK
Legend
Expected savings
Realized savings
0
3
4,11
5
6
37
Business Case No
Results-driven
Business Optimization
Case example 2
Increase transparency
and control towards
FSA
IT audit.
Savings
Cost
Benefits Reporting
Increasing transparency towards audit
1
2
Map FSA IT
regulatory requirements
FSA
audit
scheme
3
Map requirements
to contract complex
•
IT Operational Contract
•
Finanstilsynets: ”Statusskema for Finansielle
Virksomheder IT-området”
Procedures and Guidelines
• Assessment report
1.
11 categories
34 questions
•
•
Assess requirements
Bestyrelsens IT-sikkerhedspolitik
2.
Direktionens opgaver og ansvar
Operation Manual
3.
It-beredskabsplaner
•
Compliance degree
4.
Rapportering
5.
Outsourcing
6.
Udvikling af egne systemer samt systemændringer
7.
Anskaffelser fra eksterne leverandører
8.
Ikke-integrerede systemer
9.
Dokumentation
10.
Funktionsadskillelse i autorisationer
11.
Intern opbevaring af data
Analysis Report Summary
Requirements
•
•
Contract coverage
degree
20
8
6
Compliance coverage degree
Passed
Remarks
Failed
Action Plan
Results-driven Business Optimization
Increasing benefits and sustainability
Typical
hypotheses
with
positive
impact
- 6 step framework model & tools
• Standardized application
architecture
• Standardization
of
Advisory / sales
infrastructure
• Database optimization
• Desktop-mgmt outsourcing
Analyze
Prioritize
• Batch optimization
• Culture and behavior
optimization
Business Case
Implementation
Structure
Task
• Project portfolio
management
Technology
People
Questionnaires
• Desktop optimization
Interviews/
Workshops
• Consolidation of IT
Hypothesis
infrastructure
database
• Enterprise Search Strategy
Business Case 1
• Process optimization (ITIL)
• Technical Recovery Plans
Select most
critical
Business Case 2
• Standardized user
administration
• Change Management
• Outsource network
• Print optimization
• Storage optimization
• License Management
• KPI and Dashboards
Log analysis
Plan
• Information Management
(Business Intelligence)
Business Case 30
Financial
• IT Regulatory Audit
analysis
Increasing complexity and time
Benefits reporting
Steering
Committee
Continuous
dialogue
Results-driven Business Optimization
“Identify optimization
hypotheses and
implement them as
measurable benefits”
Customer example:
Danish pension and
insurance company
Customer
investment
Operational
cost savings
DKK 950.000
DKK 5.100.000
Results-driven Business Optimization
“Identify optimizationSøren Anderberg
Managing Consultant
hypotheses and
implement them as sqab@nnit.com
measurable benefits”+45 30 79 10 98
Customer example:
Danish pension and
insurance company
Customer
investment
Operational
cost savings
DKK 950.000
DKK 5.100.000
Results-driven Business Optimization
Søren Anderberg
Managing Consultant
sqab@nnit.com
+45 30 79 10 98
Kell Christensen
Managing Consultant
Karen Lise Mosekjær Madsen
Business Consultant
Søren Anderberg
Managing Consultant
sqab@nnit.com
+45 30 79 10 98
Thomas Wiis Vogelsang
Business Consultant
Thank you!
Søren Anderberg
Managing Consultant
sqab@nnit.com
+45 30 79 10 98