KZN Department of Public Works
uMzinyathi District Office
A NNUAL R EPORT TO C ITIZENS
2011/2012
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
A thriving economy through infrastructure development and property management
In providing services to the people of the Province we will be guided by the
following principles:
Citizens will be consulted about the level and quality of public services they receive
and wherever possible, will be given a choice about services that are offered.
We will lead in infrastructure development and property management in KwaZulu Natal
All citizens without reservations will have equal access to all services rendered.
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Delivering of integrated property planning and management.
Delivering of infrastructure planning and implementation.
Enhance creation of work opportunities
Implement sector specific skills development.
Create capacity and implement innovative research initiatives
Enhance and strengthen stakeholder participation and management
Government Departments, Contractors, Consultants, Construction industry
development board, Professional bodies within the building industry, Organized labour,
Oversight structures, Infrastructure implementing agents, Departmental employees,
Service providers in the property management sector and the General public.
In carrying out its mission, the Department of Public Works will be guided by the
following core values:
• Batho Pele Principles: Putting people first
• The Citizens Charter: A caring government
• Cost Effectiveness: Value for money
• Quality: We will adhere to prescribed standards
• Professionalism: We will take pride in everything we do
• Integrity: We will be honest and reliable in all our dealings
• Service Excellence: We will be proactive in responding to the needs of our clients
Citizens will be treated with courtesy and consideration
Citizens have a right to full, accurate information of services we render
Our main services are:
We repair and maintain buildings owned by the Provincial
Government.
We provide professional advice/services
Assist with the completion of various construction related
documents eg. CIDB, ZNT 31 etc.
Assist with the identification of government owned
properties.
Promote Inter Government initiatives
We do recognize that openness and transparency are the cornerstone of our
democracy
We respect the right of citizens to complain if our services are poor or
unsatisfactory
We shall endeavor to use public resources efficiently, effectively and economically
We shall endeavor to assess the impact of our services annually and ascertain
whether we are achieving our specified objectives
All citizens without reservations will have equal access to all services rendered.
Managers will lead by example and will endeavor to ensure that the vision, mission
and goals are articulated and embraced by all
Izandla Ziyagezana Program
Sukuma Sakhe
Emerging Contractor Development Program
Our Core Function as
the uMzinyathi District
Office is to provide
maintenance services
to provincially owned
buildings within the
province of KwaZulu
Natal.
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Who is in charge?
MEC for Human Settlement and Public Works
Mr Ravigasen Ranganahan Pillay
Head of Department
Mr A. Govender
General Manager: Operations
Mr TA Mdadane
General Manager: Corporate Services
Mr PW Duma
General Manager: Property Management
Mrs S Linda
Chief Financial Officer
Mr J Redfearn
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Who is in charge?
Mr WG Hadebe
Senior Regional Manager: Midlands Region
Mrs NI Mbatha
District Manager: uMzinyathi District Office
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Our service standards are set in consultation with our customers. These are our service
standards, and the results we achieved:
Service Standard (11/12)
Answer your call within 5 rings
Results Achieved
Implemented a telephone system that
transfers unanswered calls to available lines
Identify ourselves by name and enforce the All staff within the District wear name
wearing of name badges
badges
Deal with your enquiry promptly
The district implemented a complaints
management system to ensure all your
queries are dealt with promptly
Implement access mechanisms for people The district office improved access by
living with physical disabilities
building ramps, lowered counters and
disability friendly ablution facilities.
Develop an Annual Report to citizens
The district office developed an Annual
Report to citizens, simplified for customers.
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Current Standard (10/11)
Improved Standard (11/12)
Answer your call within 5 rings
Monitor and maintain the standard
Identify ourselves by name and enforce the Monitor and maintain the standard
wearing of name badges
Deal with your enquiry promptly
Monitor and maintain the standard
Implement access mechanisms for people
living with physical disabilities
Monitor and maintain the standard
Develop an Annual Report to citizens
Monitor and maintain the standard
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Total Number of Staff: 75
Black:
70
White:
2
Indian:
3
Coloured: Nil
Women employees: 15
Persons with disabilities: 2
Language Speakers: Afrikaans: Nil
English: 5
Zulu: 70
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL
Our budget was R28 067 000.00. This is how we spent it:
Staff salaries R 14 037 000.00
Other running costs [equipment, training, etc] R 6 030 000.00
Programs R 8 000 000.00
TOTAL R_28 067_000.00_____
public works
Department:
Public Works
PROVINCE OF KWAZULU NATAL