ANUGERAH-ANUGERAH
KUALITI
• ANUGERAH KUALITI PERDANA
MENTERI (AKPM)
• MALCOLM BALDRIDGE NATIONAL
QUALITY AWARD
• EUROPEAN QUALITY AWARD
• DEMING PRIZE
ANUGERAH KUALITI PM
KATEGORI
SEKTOR AWAM
SEKTOR SWASTA
SEKTOR SOSIO-EKONOMI
ANUGERAH KUALITI PM
TUJUAN ANUGERAH
 Menggalak dan meningkatkan kesedaran tentang kualiti
dalam Sektor Awam
 Memberi pengiktirafan secara formal kepada agensi-agensi
kerajaan yang telah menunjukkan pemahaman yang
mendalam tentang pengurusan dan peningkatan kualitiserta
yang telah mencapai tahap kepimpinan kualiti yang unggul
 Memberi publisiti tentang strategi-strategi kualiti yg telah
berjaya; dan
 Menggalakkan persaingan yg sihat di antara agensi-agensi
kerajaan ke arah memperbaiki amalan pengurusan kualiti.
ANUGERAH KUALITI PM
Kriteria Sektor Awam
 Kriteria 1: Kepimpinan Dalam Pengurusan Kualiti
 Kriteria 2: Penggunaan data & Maklumat Dalam Usaha
Peningkatan Kualiti
 Kriteria 3: Proses Perancangan Strategik
 Kriteria 4: Penggunaan Sumber Manusia
 Kriteria 5: Kepastian Kualiti Output
 Kriteria 6: Projek-projek Peningkatan Kualiti/Inovasi
 Kriteria 7: Kepuasan Hati Pelanggan
ANUGERAH KUALITI PM
Kriteria Sektor Swasta
 Kriteria 1: Kepimpinan Pengurusan Atasan
 Kriteria 2: Pengurusan Kualiti
 Kriteria 3: Penggunaan Data & Maklumat
 Kriteria 4: Pembangunan & Pengurusan Sumber Manusia
 Kriteria 5: Kepuasan Keperluan & Ekspektasi Pelanggan
 Kriteria 6: Pengendalian Aduan Pelanggan Untuk
Peningkatan Kualiti
 Kriteria 7: Jaminan Kualiti oleh Khidmat Sokongan &
Pembekal
ANUGERAH KUALITI PM
Kriteria Sektor Sosio-Ekonomi
 Kriteria 1: Perancangan Strategik
 Kriteria 2: Kepimpinan
 Kriteria 3: Maklumat Data
 Kriteria 4: Hasil Perkhidmatan
 bil program yg telah dilaksanakan
 keberkesanan perlaksanaan program
 kepuasan program
 projek-projek yg mencapai tahap kecemerlangan
 anugerah yg pernah diterima
 sumbangan kepada matlamat Dasar Pembangunan Negara
MALCOLM BALDRIDGE
NATIONAL QUALITY AWARD
CATEGORIES
BUSINESS
EDUCATION*
HEALTH*
* introduced in 1999.
BALDRIDGE QUALITY
AWARD
Balbridge Business Criteria
 Criteria 1: Leadership
 Criteria 2: Strategic Planning
 Criteria 3: Customer & Market Focus
 Criteria 4: Information & Analysis
 Criteria 5: Human Resources Focus
 Criteria 6: Process Management
 Criteria 7: Business Results
EUROPEAN QUALITY
AWARD
EFQM Excellence Model Criteria
 Criteria 1: Leadership
 Criteria 2: Policy and Strategy
 Criteria 3: People
 Criteria 4: Partnership & Resources
 Criteria 5: Processes
 Criteria 6: Customer Results
 Criteria 7: People Results
 Criteria 8: Society Results
 Criteria 9: Key Performance Results
DEMING PRIZE
CATEGORIES
 THE DEMING APPLICATION PRIZE:
Given to companies or divisions of companies that have achieved
distinctive performance improvement through the application of TQM
in a designated year.
 THE DEMING PRIZE FOR INDIVIDUALS:
Given to individuals who have made outstanding contributions to the
study of TQM or statistical methods used for TQM, or individuals who
have made outstanding contributions in the dissemination of TQM.
 THE QUALITY CONTROL AWARD FOR OPERATIONS
BUSINESS UNITS
Given to operations business units of a company that have achieved
distinctive performance improvement through the application of
quality control/management in the pursuit of TQM in a designated
year.
DEMING PRIZE
CATEGORIES (CONT’D)
 THE DEMING APPLICATION PRIZE:
 ELIGIBILITY:
• Reflecting its management principles, type of industry, business scope,
and business environment, the applicant has established challenging
and customer-oriented business objectives and strategies under its clear
management leadership
• TQM has been implemented properly to achieve business objectives
and strategies as mentioned Item 1 above.
• As an outcome of Item 2, the outstanding results have been obtained
for business objectives and strategies as stated in Item 1.