How do we continue to transform
services, and improve information
sharing?
@IISaMinfo / #IISaMMids
Welcome
John L Curtis
Project Manager
Please note:• No fire alarms. Emergency exists are
signposted. Please report to ***
• Toilets are on ***
• Mobile phones etc silent please.
Welcome
John L Curtis
Project Manager
Mark Fisher
Universal Credit & Social Justice Director
Department for Work & Pensions
The ongoing importance of information
sharing to the delivery of public services
Mark Fisher
Universal Credit and Social Justice Director, Department for Work and
Pensions
Department for Work & Pensions
7
Efficiencies…
…not just
about the
money
Department for Work & Pensions
8
Central government

Local government
Department for Work & Pensions
Other agencies
9
Department for Work & Pensions
10
Social Justice and Data Sharing
•
The Government’s work on data sharing will help build a clearer picture
of people experiencing multiple disadvantages.
•
We are working to identify barriers to data sharing across government.
•
We are looking at the range of options to make the best use of data
held by different parts of local and national agencies, including reviewing
current legislation.
•
Departments are working more closely and with Local Authorities to
explore the scope for greater data sharing in certain areas, e.g. to
support troubled families and tackle gang-related violence.
Department for Work & Pensions
11
DWP & MoJ Data Sharing
• We have linked data on the sentencing and offence records of
offenders, held my the Ministry of Justice with benefit, employment
programme and employment data held by the DWP and HMRC.
• This provides a much clearer picture of the links between offending,
employment and benefits.
• Policy has already been amended, e.g. building the case for bringing
forward Work Programme for offenders leaving prison to the first day of
their JSA claim.
Department for Work & Pensions
12
Troubled Families
• The Troubled Family Programme is a cross government initiative, with
several Departments contributing data to Local Authorities to help them
identify and work with these families.
• Challenges included:
– Ensuring the data shares were proportionate and legal (amendments
to regulations were required).
– Ensure the secure sharing of data.
– Overcome DWP’s risk averse culture to data sharing.
– Issuing of guidance and templates to all Local Authorities.
• Over 400,000 lines of data were shared in the first year.
• Challenges ahead:
– Improve speed of sharing.
– Ensure data can be transferred from Local Authorities to DWP.
– Better respond to Local Authority requests.
Department for Work & Pensions
13
The Future
• We want to engage delivery organisation, commissioners, local
government, business leaders, service users and others in moving our
vision of Social Justice forward.
• This will help us to:
– better identify where things are already working, where there are
gaps and how we can better co-ordinate delivery on the ground;
– agree clear parameters for success;
– better enable the sharing of best practice between areas;
– identify and champion local leaders with the capacity to make a real
difference in their area; and
– open up greater opportunities for social ventures and social
investors to get involved in turning around the lives of those most
disadvantaged.
• We are exploring data shares with other government departments to
support policy development and evaluations.
Department for Work & Pensions
14
What next?
Department for Work & Pensions
15
Stephen Curtis
Strategy & Policy Manager
Leicestershire County Council
IISaM Working Group member
Why does
multi agency
working
matter?
A coherent picture of the whole family
Image: Sharon Pruitt, Creative Commons
So, what’s
the issue?
• Large rent arrears
• County Court Judgement
• Benefits dependant
• Family has poor diet
• The children have a better relationship with their grandparents
• Live in poorly maintained 2 bed Council house
• Multiple calls to Council for repairs to property
• Neighbour complaints about the condition of the house, noise, rubbish and
vermin sightings at the property
The Button’s
• Owes money to loan shark
• Alcohol dependant
• Suffers from anxiety and depression
• Suspected victim of domestic abuse by Jason and in previous
relationships
• Mistrusts public services and worries she might lose her children
• Unaware of support available
• Ignores the advice from her GP
• Poor literacy
• Mobility problems
Estranged Partner,
father
to:
Michael Hamilton
Boyfriend
• Drug user
• Not registered with a GP
• Regularly stops over and
shares rooms with
younger children
Nicole
(Age 17)
• Pregnant
• In on/off relationship with
father-to-be
• Allows her boyfriend to stop
over and use drugs in the home
• Unemployed
• No qualifications
• Wanted to be a hairdresser
but discouraged from working
in case family loses benefits
entitlement
• Previous request for
alternative accommodation
turned down as low priority
•Young carer
• Drug dealer
• In and out of prison
• Regularly stops over and
shares rooms with younger
children
•Regularly violates terms of
his probation order and visits
the property
Jason McClaren
Boyfriend & father
to:
Amy
Mother
Callum
(Age 12)
•Frequently late for school
•Often arrives at school
inadequately clothed,
hungry and dirty
• Is on an ABC for antisocial behaviour
• Regular truant from
school
• A permanent case for his
exclusion is due soon
Ryan
(Age 6)
• Has Attention Deficit
Disorder (ADD)
• Frequently late for school
• Often arrives at school
inadequately clothed,
hungry and dirty
• Seen wandering around
estate without appropriate
shoes and clothing
Chloe
(Age 3)
• Constantly placed in front
of television with little
interaction from the rest of
the family
• Does not attend local
Children’s Centre
• Seen wandering around
estate without appropriate
shoes and clothing
GUIDANCE
Image: Dave Wilson
Cumbria, Creative
Commons
Image: procsilas, Creative Commons
the ad hoc social network
What’s
the solution?
Image: tallkev, Creative Commons
Systematic response
It’s all about the people
Image: Vinoth Chandar, Creative Commons
Liz Clark
Assistant Director, Strategic Information &
Technology
Leicestershire County Council
Practitioners report that they get the information that they need
about a family, in a timely manner
“The genogram is really useful because it gives you the make up of the whole family”
Sure Start practitioner
“All the information has been relevant” SLF practitioner
“More comprehensive, more rounded information earlier in the process of… working
with a family” Locality Manager, Sure Start
“Easy to read… provides information at a glance” Sure Start practitioner
“About 40% of reports provide information which we did not already have” Sure Start
practitioner
“Reinforces and validates decisions” Locality Manager, Sure Start
“Me and the family went through [the report] and were able to agree what actions we
both wanted to address” SLF practitioner
“[Using previous processes] we wouldn’t get half this stuff until six months down the
line” SLF practitioner
Workshop 1
Examining the issues in multi
agency working
Information sharing is a facilitator of cross agency
collaboration. What role does your organisation play?
David Evans
Senior Policy Officer
Information Commissioner’s Office
Working in conjunction with
the legislative and regulatory
framework
David Evans, Senior Policy Officer
The role of the Information
Commissioner
“It shall be the duty of the Commissioner to promote the following of
good practice by data controllers and, in particular, so to perform
his functions under this Act to promote the observance of the
requirements of this Act by data controllers.” S 51 (1) DPA
“It shall be the duty of the Commissioner to promote the following of
good practice by public authorities and, in particular, so to perform
his functions under this Act as to promote observance of
a) the requirements of this Act, and
b) the provisions of the codes of practice under sections 45 and 46.”
S 47 (1) FOIA
What the ICO does
• Educate
• Decide
• Enforce
• Prosecute
Codes of Practice
•
•
•
•
•
•
•
CCTV Code of Practice (2008)
Assessment Notices Code of Practice (2010)
Data Sharing Code of Practice (2011)
Employment Code of Practice (revised 2011)
Personal Information Code of Practice (2010)
Privacy Notices Code of Practice (2010)
Anonymisation Code of Practice (2012)
Guidance - DP
• The Guide to Data Protection
• Guide to ICO data protection audits
• Identifying data controllers and data processors
• Training checklist for small and medium size organisations
• Monetary penalties – statutory guidance
• Subject access to health records by members of the public
More DP Guidance
• Privacy be design
- Privacy impact assessments
- Privacy enhancing technologies
• BYOD guidance
• Cloud computing
• IT asset disposal
Data Sharing Code of Practice
• All you need to know
Comment from the recent health
service IG Review
“The ICO told the review panel that no civil
monetary penalties had been served for a
breach of the Data Protection Act due to
data sharing which had been appropriately
shared and which had a legitimate data
sharing agreement.”
More IG Review
“The Review Panel concludes that individuals
should not be discouraged from sharing
simply through fear of doing this
incorrectly. With the help of the ICO’s data
sharing code, and tools such as privacy
impact assessments, data sharing can be
achieved, where appropriate, in a secure
and proper way.”
MPNs – some highlights
• Brighton and Sussex University Hospitals NHS Trust
following the discovery of highly sensitive personal data belonging
to tens of thousands of patients and staff – including some relating
to HIV and Genito Urinary Medicine patients – on hard drives sold
on an Internet auction site in October and November 2010 - £325K
• Belfast Health and Social Care Trust following a serious breach
of the Data Protection Act. The breach led to the sensitive personal
data of thousands of patients and staff being compromised. The
Trust also failed to report the incident to the ICO - £225K
• Stoke-on-Trent City following the discovery that sensitive
information about a child protection legal case had been emailed
to the wrong person - £120K.
Contact us
• Helpline - 0303 123 1113 or 01625 545745
• Textphone and translation service - 01625 545860
• Website - http://www.ico.org.uk/ and
websitefeedback@ico.org.uk
• Advice about the law - casework@ico.org.uk
• Notification queries - notification@ico.org.uk
Keep in touch
Subscribe to our e-newsletter at www.ico.gov.uk
or find us on…
www.twitter.com/iconews
Charlotte Piper
Public Service Transformation Network
Department for Communities & Local
Government
Information sharing and its role
in transforming public services
Charlotte Piper, Public Service Transformation Network,
DCLG
Jamila Mensah, Troubled Families Team, DCLG
Why is information sharing important to
public service reform?
Information sharing is vital to delivering better outcomes at lower cost.
Growing need to work across sector (e.g. public, private, voluntary) and service
(e.g. health, employment, justice) boundaries to design and deliver effective,
efficient services.
• Information about a client group and their needs is required to re-design
services.
• Information needs to be shared to deliver new services in new ways.
The risk of not sharing is huge …
Whole-Place Community Budgets
• 4 Whole-Place Community Budget pilots: Cheshire West,
Essex, Greater Manchester and Tri-Boroughs.
• Set out how services can be rewired to maintain
outcomes and meet demand pressures whilst reducing
costs.
• Local partners and Whitehall worked together in a single
project team.
• The pilot areas looked at themes such as health and
social care and Troubled Families.
Health and social care integration
Weekly GP visits for 3 years
X = GP visit
∆ = After hours attendance
∆ = A&E Attendance
∆ = District Nursing
∆ = Inpatient Admission
● = Residential Care
● = Social Care assessment
Periodic after hours / A&E
attendances (falls etc)
Ends up in permanent
residential care
Several social care assessments
Multiple unplanned and uncoordinated interventions are costly and don’t address the person’s need. A
single care plan could have spotted a pattern and included preventative services, e,g. simple adaptations
could have enabled person to stay in own home for longer.
Delivering the changes needed: example of
Troubled Families
Lesson Learnt: Data Sharing is a
critical issue:
Identifying real families affected by
multiple problems has been one of
the most difficult, but also one of
the most powerful parts of the
programme.
Overview of what the 4 filter criteria are seeking to
achieve:
Identify the families who are
committing high levels of antisocial behaviour and/or crime
From this list, identify the families
within children who are not
attending school.
From this list, apply ‘local
intelligence’ to ensure the ‘most
troubled’ families are prioritised.
From this list, identify the families
who are furthest away from work.
We have negotiated multiple
different data sharing agreements
with different parts of government,
which is just about workable, but
complex.
A single, simpler solution would
have increased the pace and ease
of delivery.
Better outcomes at lower cost
Better services:
• Early intervention and the integration of services can provide
better outcomes for individuals and families.
• The success of this approach relies on information sharing
between sectors, agencies, and geographical areas.
Significant potential savings:
• The four Whole-Place Community Budget pilots suggest £800m
net savings over five years by implementing their plans.
• These savings are predicated on some form of information
sharing.
Some conclusions
• Much can be done by local areas within existing legislation.
• Clear role for Government:
o
o
o
o
in championing a positive approach to information sharing between local partners.
in co-ordinating Government’s information sharing approach.
in working with local areas to resolve particular issues.
in exploring legislative options for improved information sharing.
Next steps
• All areas could follow a similar approach to the WholePlace Community Budget pilot areas.
• A new multi-agency Network to drive the transformation
of local public services.
• DWP, Home Office and DCLG will be contributing funding
for IISaM.
• DCLG will be funding a post in the Network to support
new areas in their data sharing work.
Workshop 2
Taking information sharing forward
What are the characteristics of successful
information sharing? How do we achieve those?
Panel session
Liz Clark, Leicestershire County Council
Mark Fisher, Dept for Work & Pensions
David Evans, ICO
Sue Baines, Manchester Metropolitan University