Cumbria County Council
ICT Beyond 2012
Supplier Engagement Event
WELCOME
Building pride in Cumbria
Cumbria County Council
Jim Savege
Corporate Director
Organisational Development
Building pride in Cumbria
Housekeeping
• Fire drill at 9.30
• Fire exit behind the screens and collect in the car
park
• Toilets by reception
• Presentation followed by questions and coffee
• Opportunity to talk to members of the team
• Forms for collecting questions
Building pride in Cumbria
Supplier Engagement - agenda
•
•
•
•
Context, background, strategic intent
ICT Strategy & Procurement process
Approach and detail
Qs & As
Building pride in Cumbria
ICT Beyond 2012 - Context
• Cumbria County Council – size, scope,
ambition
• Partners, shared services and
communities – who we are working with
• ICT Provision & Accessible Cumbria – a
parallel approach
Building pride in Cumbria
Cumbria – a county of contrasts
Building pride in Cumbria
SIZE MATTERS
1.
4.
3.
2.
7.
5.
8.
11.
10.
6.
9.
Building pride in Cumbria
Greater London - 100%
Buckinghamshire - 95%
Bedfordshire - 90%
Hertfordshire - 85%
Hampshire - 80%
Oxfordshire - 60%
Surrey - 40%
Cambridgeshire - 30%
Essex - 15%
Berkshire - 10%
Kent - 5%
ICT Beyond 2012
Cumbria County Council
•
•
•
•
9,500 staff (3,500 users) plus schools
£44m savings in 2011/12
Technology as driver for improvement
Geographical, policy and financial
challenges
Building pride in Cumbria
ICT Beyond 2012
CCC background
•
•
•
•
•
ICT outsourced 2005
Managed service contract expires March
2012
Service improvement and investment
New ICT strategy
Different approach from 2012
Building pride in Cumbria
ICT Beyond 2012
Partners
• CCC – leading, facilitating, shaping
• Our partners –
•
•
•
•
schools (CLEO)
District Councils
NHS Cumbria
Cumbria Constabulary
Building pride in Cumbria
ICT – The Wider agenda
ICT Provision
- bundle/tower approach
- underpins service delivery and
organisational efficiency
Accessible Cumbria
– Superfast broadband: national pilot
– Use of network infrastructure
Building pride in Cumbria
Cumbria County Council
Alan Ratcliffe
Assistant Director Improvement
Building pride in Cumbria
ICT Strategy – our plans
•
•
•
Build on investment made: core
systems and estate
Greater use of emerging technology:
drive to do more
Ambitious but achievable
Building pride in Cumbria
ICT Strategy – principles
•
•
•
•
Improving Access – users and staff
Managing and using Information effectively
Enhancing Mobility through technology
Architecture – putting the jigsaw together
Building pride in Cumbria
ICT Strategy – Key Programmes
•
•
•
•
•
Customer insight and access
Smart working
Integration
Business intelligence
Technology
Building pride in Cumbria
ICT Strategy – Delivery
•
•
•
•
CCC
ICT Client Team
Supplier(s)
Partner(s)
Building pride in Cumbria
ICT Beyond 2012 - procurement
• CCC welcome comments/views
• ICT Provision and Accessible Cumbria –
parallel process
• Strong track record of partnerships
• Procurement process and resources
designed to deliver
• Aligned to Council Plan and key outcomes
Building pride in Cumbria
Indicative Procurement Timetable
Task
Indicative Deadline
OJEU published
March 2011
Expression of Interest and PQQ documentation available
Mid March 2011
Expression of interest and PQQ evaluation of responses
End of April 2011
Successful bidders notified
Early May 2011
Invitation to participate in dialogue/bidders briefing
Early May 2011
Dialogue phase 1 outline solution
End of May to End of July 2011
Reduce number of bidders for phase 2
End of July 2011
Dialogue Phase 2 detailed solution
August to October 2011
Issue ITSF to final bidders
End of October
Preferred bidder(s) selected
Mid- December 2011
Contract conclusion
End of December 2011
Contract signature
January 2012
Transition process including TUPE
January to March 2012
Contract start date
April 2012
Building pride in Cumbria
ICT Beyond 2012
Contracting Principles
•
•
•
•
•
Year on year efficiency savings
Clear specifications and pricing
Sector benchmarking
Working Better Together
Continuous Improvement
These are our MINIMUM expectations
Building pride in Cumbria
But does it matter?
Building pride in Cumbria
Cumbria County Council
Alan Cook
Senior Manager Corporate Information
Building pride in Cumbria
The Basic Principles
• Service broken into bundles
• This is the run service for IT
• New applications will be sourced on a spot price and
incorporated into the run service.
• It incorporates a gap funding model to utilise our
public sector network for the advantage of the
community.
• Performance will be measured against four key areas
– Emphasis on balanced score card across the four elements
Building pride in Cumbria
A new way to manage the existing service
Potential Sourcing Units and Bundles
ITIL Service Management functions
Lot 1?
Training Services
Service Desk Services
Field Support
End User Devices
End-User Applications
Mail
Collaboration
Information Provision
Non-Core Apps
Core Applications
Security Services
Voice Services
Network Services
Wide Area Network
Office / Service Location n/w
Infrastructure Services
Print Fulfilment
Storage & Backup
Mid-range / Unix /Wintel
Data Centre Network
Building pride in Cumbria
Service
Desk
End User
Computing
Business
Applications
Network
Hosting /
Data Centre
Customer
Services
Lot 2?
Applications
Portfolio
Infrastructure
Portfolio
Lot 1 (provisional)
• Data centre and WAN
– Potential to provide services to other public bodies
– Plan to move to a fully virtualised model (the cloud) over the
course of the contract.
• Extended WAN to include schools
– Utilise the resources of the County Council inc CLEO –
potentially through a lease arrangement.
– Provision of services to communities
– Provision up to but not including the ports in the building
Building pride in Cumbria
Accessible Cumbria Project
Public
sector
LA WAN
Schools &
libraries
Extended
WAN
using
CLEO
Community Community
POP
framework?
BDUK
Funding
Gap funding
Building pride in Cumbria
A range
of
options
Lot 2 (provisional)
• Business applications
– Support and development of existing systems
– Changes purchased on a business case basis
• End user computing
– Everything up to and including the front door.
– Move to virtual desktop computing by the end of
the contract at the latest.
– Refresh plans built on equipment warranty.
Building pride in Cumbria
Lot 1 and 2
• Any bidder can apply for either or both lots
• PQQ will be assessed based on your stated
intention
• Prime contractor model though open to
proposals
• Service support will be the responsibility of
the prime contractor or may be taken in
house depending upon the developing model.
Building pride in Cumbria
A New Way of Looking at
Performance
Four Areas
•Move away from
traditional performance
• Balance scorecard is
a basket of objective
and subjective
measures to reflect a
sophisticated
approach to contract
performance
Delivering resilient
dependable services
which our users can
depend on
Transforming our
services and
delivering constant
improved
infrastructure
Creating one team
with the client to set
the contract up for
success
Driving out efficiency
reducing annual ICT
revenue costs by x%
per year
Building pride in Cumbria
Performance via Balanced
Scorecard
•
Each quadrant will have objective and subjective measures
•
The intention is not to penalise but to incentivise. Measurable service
improvements preferred to cash back.
•
Looking for innovation that drives service cost reduction
•
Client accesses performance information directly through joint service
desk app.
•
Knowledgeable client with the expertise to constructively challenge all
proposals by the contractor.
Building pride in Cumbria
The Knowledgeable Client
• Accountable for the enterprise architecture but will
work with us on all innovations
• Systems architects and subject experts who can
constructively challenge the service improvement
plans of the contractor
• Project managers and business managers who own
the client relationship with the County Council
• Risk reward approach to innovation and cost saving
Building pride in Cumbria
Questions and Answers
•
•
•
•
Is the timescale achievable?
How many bidders?
How many stages?
How committed are the other
organisations?
• Joint or several lots?
Building pride in Cumbria
Questions and Answers
• How will we evaluate bids?
• How will bidders register and receive
documentation?
• How will bidders raise qu’s and how will
CCC communicate responses?
Building pride in Cumbria
Contact details
• www.thechest.nwce.gov.uk
• Contact us:
ict.procurement@cumbriacc.gov.uk
Questions and answers will be published at:
• www.cumbria.gov.uk/business/council.asp
Building pride in Cumbria