Project Manager: Andrew Willetts

• On 15th December 2011, the Prime Minister made a speech announcing need for a “ social recovery in Britain". This speech built on previous announcements following the civil disturbances of summer
2011. The Prime Minister set out that “ a relatively small number of families are the source of a large proportion of the problems in society ” . The Government announced that nationally an estimated £ 9 billion per annum is spent on 120,000 families equating to approximately £ 75,000 per family and identified within the overall national data that Medway has 560 troubled families.
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The Troubled Families programme is not about a centrally prescribed delivery strategy; it is about reredesign of local services, it is about local partners working together to identify local solutions with and for local families. Sustainable success will require leadership and engagement at a senior level by all local partners across public and voluntary sectors.
• The national priorities of this programme are those households where there is offending and antisocial behaviour, lack of engagement in education and worklessness. There is then a wider local discretionary criteria. These are issues which are already of considerable focus here in Medway and thus the Troubled Families programme has strong fit with and cuts across many different current
Medway strategies and action plans.
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The first three Troubled Families criteria means that a Medway programme will need to be fairly prescriptive. However the local discretion criteria provide positive scope for a Medway programme to unequivocally reflect local need. Further the Troubled Families programme creates genuine opportunity for systemic change in how the local authority and its partners work together with the families most costly to support and challenge. It will be imperative to explore new ways of working, moving beyond core service boundaries.

The real incentive for all partners in Medway:
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Process improvement efficiencies.
Future cashable savings as the needs of families are addressed and demands on the public purse decrease.
The programme provides opportunity for agencies in Medway to ‘ shrink together ’ over the next three years; it provides opportunity to establish new investment and delivery models.
• Success will mean reducing the costs of dependency to the whole public sector, improving key public service outcomes, and supporting growth and productivity – through tackling worklessness and enhancing skills of troubled families.
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Government view that local services are too fragmented and that “ closer working and co-design of service provision between local people, local authorities, Government departments and local delivery partners can be an important part of improving services and solving complex problems ” .
It is important to understand that Government funding will only apply to five out of every six families identified.
Government is very clear that it wishes to avoid double funding for family work and notes that local areas have both European Social Fund financed programmes to tackle worklessness (Troubled Families criteria 3) and also funded Functional Therapy programmes. Therefore ensuring this programme is completely linked with the other programmes is going to be critical.
Partners
• What do you think?
• Issues identified?
• How do we include the voluntary sector?

Year Upfront fee PBR
• 2012-13 80% 20%
£ 3200 £ 800
• 2013-14 60% 40%
£ 2400 £ 1600
• 2014-15 40% 60%
£ 1600 £ 2400

Medway Troubled Families
Programme 2012-2015
• Community Safety Plan
• Social care plan (CIN/ CP/ LAC)
• Domestic Abuse Strategy
• Drugs & Alcohol Strategy
• Council Plan
• Children's Plan
• Probation plan
• Economic Development Strategy
• YOT Plan
• Health & Wellbeing Strategy
• Housing Strategy
• Local People Local Solutions (Luton & Wayfield)
• Medway Place (1 and 2)
• NEET/RPA Strategy
• Policing Strategy
• Skills Development strategy
• Teenage pregnancy strategy

• Are involved in crime and anti-social behaviour
• Have children not in school
• Have an adult on out of work benefits
• Cause high costs to the public purse

Criteria 1: Crime and anti-social behaviour
Households with one or more under 18 year old with a proven offence in the last twelve month
And/or
Households where one or more member has an anti-social behaviour order, anti-social behaviour injunction, anti social behaviour agreement, or where the family has been subject to a housing related anti-social behaviour intervention in the last 12 months (such as notice of seeking possession on antisocial behaviour grounds, a housing-related injunction, a demotion order, eviction from social housing on anti-social grounds)
Criteria 2: Education
Household where a child has been subject to permanent exclusion; three or more fixed school exclusions across the last three consecutive terms OR
Is in a Pupil Referral Unit or alternative provision because they have previously been excluded; OR is not on a school roll
And/or
A child has had 15% unauthorised absences or more from school across the last three consecutive terms
Criteria 3: Work
Households which meet criteria 1 and/or 2 and which also have an adult on DWP out of work benefits
– Employment & Support Allowance (ESA), Incapacity Benefit, Carer ’ s Allowance, Income Support and/or Jobseekers Allowance (JSA), Severe Disablement Allowance)

There is then a fourth criterion titled :
Local discretion .
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This filter can be used to add other families who meet any two of criteria 1, 2 and 3 and are a cause for concern. It is expected by the DCLG that criteria 1, 2 and 3 alone will not reach the confirmed number of families in a local authority.
• Suggested by the DCLG:
• Families containing a child who is on a child protection plan or where the local authority is considering accommodating them as a looked after child
• Families subject to frequent Police call out or arrests or containing adults with proven offences in last twelve months such as those who have been in prison, prolific and priority offenders (PPOs) or families involved in gang related crime
• Families with health problems such as
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Emotional and mental health problems
• Drug and alcohol misuse
• Long term health conditions
• Health problems created by domestic abuse
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Under 18 conceptions
• Some other Medway possibilities:
• Families where there is domestic abuse
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Families living in Luton & Wayfield
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Families with children not engaging in pre-school provision
• Families with young people 16-18 NEET where there is no adult working either
Partners
• What do you think?
• Issues identified?

Targets Contacts Upfront PBR Total
August 2012- March 2013 180 £480'000 £120'000 £600'000
April 2013 - March 2014 257 £514'000 £342'666 £856'666
April 2014 - March 2015 123 £164'000 £246'000 £410'000
Total 560 £1'162'667 £703'999 £1'866'666

• The provision is designed to help towards employing people in families where there is a history of worklessness or multigenerational unemployment, combined with a range of wider family and individual problems that make working a difficult prospect for them.
• These families would also come within scope of the Government’s wider Troubled
Families agenda.
• The Government is determined to turn around the lives of 120,000 of the most troubled families. Medway figure is 577.
• DWP is using around 200m of ESF funding to help further support these families
• The programme is aimed to tackle the challenge of troubled families to support them to:
• overcome multiple barriers
• and support members of the family to move into work

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The Local Authority will have responsibility for identifying multigenerational families with multiple problems or a history of worklessness to join the provision.
There must be at least one ‘Qualifying Person’ per family but they do not have to volunteer for the programme
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A Qualifying Person is a person on an eligible DWP working age (16+) benefit:
Jobseeker's Allowance
Employment and Support Allowance
Incapacity Benefit
Income Support
Carers Allowance
Severe Disablement Allowance
Not on Troubled Family list of families to be worked with.
Not already on an ESF programme.

Phase 1
IPS
Phase 2
JCP
Phase 3
Social Care
Phase 4
IID
Phase
CSP
Single Point of entry
2.
3.
1.
Screen against Troubled Families criteria:
Involved in crime and ASB
4.
Have Children not in School
Have an adult on working benefits
High cost to the LA.
Meets criteria
3 and 4.
Meets all criteria
Or
(2 areas plus criteria 4).

Each phase identifies their families meeting criteria
Refer to ESF project manager: andrew.willetts@medway.gov.uk.cjsm.net
Checks completed
Project manager refers to ESF
Family contacted in 3 days by skills training
Skills training meet with family in 5 days
Family start the programme

April 2012 - Sept 2012
Oct 2012 - March 2013
Total 2012/13
April 2013 - Sept 2013
Oct 2013 - March 2014
Total 2013/14
Total Families for ESF
100
150
250
180
147
327
577

Targets Contacts Upfront PBR Total
August 2012- March 2013 180 £480'000 £120'000 £600'000
April 2013 - March 2014 257 £514'000 £342'666 £856'666
April 2014 - March 2015 123 £164'000 £246'000 £410'000
Total 560 £1'162'667 £703'999 £1'866'666

Criteria and data matching
Troubled Families
Will this work….?
Panel/ focus group
Single Point of entry
Integrated
Prevention
Service
X 10
SW Students
X 9
Keyworkers
Troubled
Families
(Virtual Hub)
X 20
Keyworkers
Assessment in place (CAF/ CIN/ CP)
Delivery and action plan. (Includes focus on criteria)
CSP
JCP
School/
Academies
Housing
Police
Probation
YOT
Health
Parenting
Social care
Inclusion etc
%
Salary back
ESF programme
?
NFA Standard Enhanced Intensive FFT
Family evaluation and feedback
Review (6 weeks, 12 week,
18 weeks, and 24 weeks).
Close Payment by result

Children's Trust
CADMT
Troubled Families
YOT
Management
Board
Strands of the Troubled Families agenda
Community
Safety
Partnership
Health and
Well-being
Board
Parenting and
Families support partnership
PI set for each board?
Troubled Families steering group:
1.
Medway Youth Diversion Scheme (MYDS)
2.
Family Functional Therapy (FFT)
3.
European Social Fund (ESF)
4.
Targeted Youth Support panel (TYSP)
5.
Troubled Families

PBR to develop integrated hub
Troubled
Families- 2015
Medway Place
Community
Budgets
Community
Budget
Shrinking services.
European Social
Fund- 2014
Multi agency hub developed through pooled resources to maintain and effect future impact of work with families and young people at risk.

Early help at every level`
Early Prevention
Intervention and
Programme
Diversion work
Health
Work
Crisis
Intervention
•Are involved in crime and anti-social behaviour
•Have children not in school
•Have an adult on out of work benefits
•Cause high costs to the public purse
Mentoring
Previous TF
Parenting
Support
Family
Functional
Therapy

• Identify Medway ‘troubled families’ through data set then set criteria for first cohort to be worked with.
• Meet with Assistant Directors and Service Managers
• Meet with TF coordinator’s (national) and work with
TF unit to identify good practice and areas of success and lessons learnt.
• Service/ action/ delivery plan
• Follow Information Sharing protocol
• Costing tool
• Terms of reference
• Set and develop steering group- who should attend?
• Look at evaluation tool- Vanilla/ Hidden patterns
• Stakeholder event