HUMAN RESOURCE
MANAGEMENT:
THE PAGCOR EXPERIENCE
PAGCOR Vision
PAGCOR Vision
• We will captivate our customers with a worldclass gaming and entertainment experience,
improved infrastructure and more competitive
facilities, and highly professionalized manpower;
PAGCOR Vision
• We will showcase to the world the exceptional
Filipino way of serving customers;
PAGCOR Vision
• We will be a pillar for national progress by
instilling integrity as the backbone of our
regulatory duties; investing in the education of
Filipinos;
prime moving and championing
Philippine tourism, culture and arts.
Our Mission
PAGCOR Mission
• To achieve operational excellence, revenue
growth and competitive advantage.
PAGCOR Mission
• To attain and enforce a regulatory framework that
preserves
the
integrity
and
drives
the
development of the Philippine gaming industry.
Our Mission
PAGCOR Mission
• To continue being a responsible and responsive
partner of the government in its nation-building
programs.
Our Mission
PAGCOR Mission
• To actively participate in efforts of the tourism
sector to transform the Philippines into an exciting
R&R and entertainment haven for local and foreign
travelers alike.
Functional Areas of HRDD
• Recruitment, Selection and Placement
• Compensation Administration
• Training and Development
• Human Resource Planning
• Employee Relations
• HR Records and Statistics
• Health and Safety
Recruitment, Selection and Placement
• Continuous processing for manpower pooling
for future requirements
• Emphasis on filling up vacant positions from
within
• Recruitment based on demographics
• Maintenance of old reliable qualifying exam,
math exam and panel interview in selection
process
Compensation Administration
• Separate department for provident fund management that
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•
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•
handles forced savings, car plan, housing loan, multipurpose loan, retirement plan, etc.
Performance-based compensation (PES)
Productivity Incentives, Bonuses
Model Employee/ Loyalty Awards
Leaves of Absence
Training and Development
• Basic Skills and Attitude Development
• Management development training
• Supervisory training
• External training
• Public offerings on gaming education
Human Resource Planning
• Maintenance and update of Plantilla
• Implementation of Career Development Program
• Conduct of manpower review
Employee Relations
• Investigation and adjudication of cases being handled by
Security Department and Corporate and Legal Services
Department
• Implementation of Morale, Welfare and Recreation
Program aimed at fostering camaraderie, unity and
industrial peace
• Administration of Code of Discipline
Human Resource Records and Statistics
• Maintenance of employment records in joint undertaking
with IT Department
• Readily accessible information on employment used in
research and studies conducted in other functional areas
as in compensation administration, training and
development, etc.
Health and Safety
• Health and safety concerns are handled by separate
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•
departments , Health Services Department and Security
Department, respectively
Annual Medical Examination
Medical and Dental Clinics in all branches
In-House Health Care Plan
PAGCOR Pharmacy
Issues Addressed thru Improved HRM
Practices
• Referrals from higher government authorities
• Quality of first line leadership
• Compensation of employees vis a vis counterparts in
government and private sector
• Balance of Work-Life
• Need for higher education
• Increased demand for gaming personnel
Recommended Courses of Action
• Organization Review
• Job Evaluation/ Wage and Salary Administration
• Management Development Programs
• Intensive Career Development Program
• Morale Survey
• Conduct of More Activities to Ensure Work-Life Balance