Presentation On:
Human Resource Management Practices on
Bangladesh Shilpa Bank
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INTRODUCTION
Industries play a essential role in the economic
development of every country. This is why
Industrialization has been adopted as a vital instrument
of economic development in many developing countries
as well as developed countries. Realizing this,
government of Bangladesh has created a development
financing institutions named Bangladesh Shilpa Bank
(BSB) on 31″ December, 1972 under the presidential
order no. 129 of 1972 with a view to providing long term
& intermediate term loan to the entrepreneurs for
accelerating the process of industrialization of the
country by providing financial assistance & equality
support.
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 Established-
October 31, 1972
 Head Office- Dhaka
 Division- 5
 Department- 21
 Zonal Office- 3
 Branch Office- 15
 Personnel/Employees- 731
Capital Structure & Sources of Fund:
Authorized: Tk. 2000 Million
Paid-up: Tk. 2000 Million
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Sources of Fund:
The sources of Bangladesh Shilpa Bank is:
i)
Government
ii) Bangladesh Bank
iii) Commercial Bank
iv) Local/Overseas Financial Institution
v)
Suppliers Credits
Ownership:
At least 51% of the authorized capital of BSB be
subscribed bey the Government & the remaining
49% be subscribed by Bangladeshi nationals or by
local or foreign Financial Institutions. 100 per
cent ownership of the Bank belongs to the
Government.
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MANAGEMENT

The overall policy formulation & the general
direction of the Bank’s operation vest in a Board
of Directors appointed by Government. This
Board of Directors consists of 9 members
including the Chairman & the Managing
Director. Non-Government shareholders
subscribing to the capital of the Bank shall
eventually elect 4 directors from amongst
themselves. The Managing Director is the Chief
Executive Officer (CEO) of the Bank. The
General Managers assist the Managing Director
in conducting overall business of the bank
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Functions of Bangladesh Shilpa Bank
BSB extends mainly long & medium term loan facilities in local &
foreign currencies to industrial projects in the private & public
sector. Besides the Bank also performs the following activities:
a) Provides working capital Loans to industrial Projects.
b) Provides equity support in the form of underwriting & bridge
finance to public limited Companies.
c) Issues guarantee on behalf of the borrowers for repayment
loan.
d) Extends commercial banking services along with deposit
mobilization.
e) Purchase & sells of share/Securities for BSB & on behalf of its
customer as a member of Dhaka Stock Exchange Ltd. &
Chittagong Stock Exchange Ltd. for capita market
development
f) Conduct Project promotional activities along with preparation
of various sub- sectoral study reports.
The Main HRM functions of Bangladesh Shilpa Bank
is:
i)
Recruitment
ii)
Selection
iii)
Orientation Program
iv)
Training & Development
v)
Performance Appraisal
vi)
Promotion
vii) Transfer
viii) Communication
ix)
Customer Satisfaction
x)
Compensation
xi)
Servicing

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Recruitment Policy:
1) At first, the department concerned fills up
form & stating how the vacancy has arisen &
how it has to be filled up.
2) Prepare a job fill for the position to be filled
up in consultation departmental manager
concerned.
3) Develop a man profile with the assistance of
the concerned manager of the department.
4) Developing a job & a man profile is essential
before HRM proceeds with the process of
Selection and interview.
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Recruitment Sources which is used by BSB:
i)
ii)
iii)
iv)
Advertisement in Media
Notice Board
Educational Institutional Recommendation
Professional Association
Principles:
i)
ii)
iii)
iv)
Recruiting Qualified Personnel
Not to be influenced by others
Recommendation of Department &
Management
Discipline wise.
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Selection Process
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For the purpose of selecting new employees, BSB would Examine:
1) The cognitive ability
2) Physical ability
3) Measure personality and interest
4) Work sample test
5) For vacancies at senior level, it is advisable not take written test.
6) BSB would mainly use structured or directive interview, job related
interview & board interview. Final decision will taken by Managing
Directors & Board of Directors.
7) After that HR managers calls selected candidates & offers for the job.
8) If candidates accept offer, HR manager send for medical check up.
9) Then managers call the selected candidates.
Orientation Program
Bangladesh Shilpa Bank (BSB) has formal
orientation program for the new employees.
BSB arranges formal orientation program
after recruiting new officer level employees,
but it has no orientation program for newly
appointed staff or lower level workers. The
immediate supervisor is responsible for
internalizing the employees of the
organization.
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The Main function of training program is:
1) To prepare & implement Annual Training
Program.
2) To send officers to local training
institutions for improving professional
skills.
3) To organize seminar/ workshop/
symposium on key economic or
banking.
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Training Methods of Bangladesh Shilpa
Bank which is provided to Employees:
i) Classroom Lecturer
ii) Conference
iii) Workshop
iv) Seminar
v) Audio Visual Technique
vi) Computer based Training
Depending on the situation, training
department selects training methods for
training the employees.
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
Performance appraisal is very essential to find
out the best performance & also performer &
vice-verse. Performance appraisal is a process of
setting work standards, assessing the employees’
actual performance relative to those standards, &
providing feedback to the employees with an
aim of motivating that person to eliminate
performance deficiencies or to continue to
perform above par.
BSB has formal performance appraisal system. It
prepares performance appraisal system for
newly appointed personnel quarterly for the
probation period.
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Promotion Policy of BSB:
Promotion is a change within the
organization to a higher position that has
greater responsibilities and to acquire more
advance skills. Promotion system of the BSB
based on seniority and merit list. In every
three year BSB provide promotion to the
employees. Senior members of the
organization play mentoring role to guide
junior to build their career.
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 Transfer is the process of changing the placement of
the employees.
BSB has no any formal rules to transfer of the
employees. It follows govt. rules to transfer the
employees. At any time the BSB can transfer any
employees to any place or department based on the
needs.
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Two way communication principles are used in the
organization. Communication is transfer of
information one person to other person. It uses
following methods:
i) Notice board
ii) Staff briefing
iii) News paper (If it public affairs)
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Customer Satisfaction & Servicing
BSB strictly follows the government rules.
It allows long term & medium term loan to
the industrial sectors. To get loan from the
bank the customers face problems due to
the practical complexity. It takes long time
to appraise any loan proposal. As a result
customer satisfaction of the bank is not
moderate.
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Compensation
Compensation refers to all shorts financial & nonfinancial
benefit providing to the employees/workers for their
contribution. BSB follows government pay scale. The
working hours of the employees of the BSB are 8 hours in a
day. Their working days are 5 in a week.
There are following methods & techniques to motivate
employees:
1)
2)
3)
4)
5)
6)
Wages or salary
Financial Inducement
Work Sharing
Promotion
Giving responsibilities
Autonomy & freedom
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 Bangladesh Shilpa Bank also provides:
1) House rent Allowance
2) Conveyance Allowance
3) Medical Allowance
4) Entertainment Allowance
5) Recreation Allowance
6) Bonus
7) Telephone
8) Marriage Leave
9) Maternity Leave
10) A leave with Pay
11) A Sick Leave
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Labor Relation & Collective Bargaining
Labor relation is the relation between the general workers
& management or administration of the organization. The
workers generally build unions to bargain with employers
group. A union is an organization of workers, acting
collectively seeking to promote & protect their mutual
through their collective bargaining.
Collective Bargaining Process of Bangladesh Shilpa Bank:
1) Preparation for Negotiation
2) Negotiation
3) Contract Administration
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There are some problems of human Resource Management
(HRM) in Bangladesh Shilpa Bank. Such as:
Absence of Motivation
Lack of Team Spirit
Lack of workforce
Lack of Morality
Lack of Moral Teaching
Political Trade Union
No Fresh Worker
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CONCLUSION
In this modern area of globalization & privatization, the national
commercial organizations are still playing an important role in the
development of economic condition of Bangladesh. Though
Bangladesh needs huge industrialization to develop its weak
economic condition and acute unemployment problem, for
industrialization it needs infrastructure, communication facility,
available energy, government policy & effective manpower etc. So
all these things need capital & BSB is the name, which comes first
for this assistance from Bangladesh government. As Bangladesh
is one of the developing countries in the South East Asia with a
challenging economic condition & unemployment problem. So
huge capital investment is badly needed to enrich the economical
scenario as well as employment opportunities. BSB is playing a
vital role by investing huge amount in industrialization in our
country. For proper utilization of human resource, the bank should
overcome its limitation and follow the recommendation
mentioned earlier.
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