Your guide to the online bank
Welcome to the online bank!
We’re always open.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
Art nr: 53 310 002
swedbank.se
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
Welcome to the online bank!
We’re always open, so you can do your banking when it suits you best.
All you need is a computer with an internet connection and your personal
log-in details.
The online bank is within the bank’s firewalls – our digital security system.
All the information sent to and from your computer is encrypted so that
unauthorised parties cannot gain access to it.
This guide will show you how to log in to the online bank, pay bills and
transfer money. You will also find tips about other useful functions, but
there is not enough room to include everything you can do using the
online bank in this guide.
Spend some time exploring the possibilities yourself. It will be time well
spent!
Contents
Visit the online bank page 4
Bill payments page 6
Transfers page 8
Do things your way page 10
More useful functions page 12
Help is at hand page 14
Visit the online bank – what to do
To access the online bank, you need to identify yourself using your
security token, BankID on card, BankID in mobile or a personal code.
1 Go to swedbank.se. Click on Logga in (“Log in”) in the top right-hand corner.
Log in using your security token
2 Enter your Swedish personal number and select Säkerhetsdosa (“Security token”) from the Logga in med (“Log in using”) list. Click on Fortsätt (“Continue”).
3 Turn on your security token using the Log in using your security token
Log in using BankID on card
•
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Enter your Swedisch personal number and select BankID på kort (“BankID on
card”) from the Logga in med (“Log in
using”) list. Click on Fortsätt (“Continue”).
• Insert your card into the card reader.
arrow key. Enter your personal PIN code.
4 “APPLI” will now be shown in the window. Enter the digit 1.
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5 A random code will now be shown in the
window, which you should enter into the
one-time code field in the online bank. Click on Fortsätt (“Continue”).
• Enter your Swedish personal number in the box and select the BankID på kort (“BankID on card”) option.
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3 There are a number of different models of security token. They all
have an arrow key in the bottom right-hand corner.
• Click on Fortsätt (“Continue”) and follow the instructions.
Logging in with a personal code
If you only want to check your balances or make transfers between
your own Swedbank accounts, you can instead log in using your six
digit personal code. In this case, choose Personlig kod (“Personal code”)
instead from the Logga in med (“Log in using”) list. You can request a
personal code from the Home Page under Tillval/Beställ personlig kod
(“Options/Request personal code”).
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Tip
Remember that your security token, BankID on card and BankID in mobile are forms of
identification. They should be kept in a safe place.
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Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
5
Bill payments – what to do
1 Go in under Betala/Överföra (“Pay/Transfer”). Select Bg/Pg-betalningar (“BG/PG payments”).
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Enter the details under Från (“From”). The first time you make a payment to a new recipient, enter the BankGiro or Plusgiro number under Lägg till ny mottagare (“Add new recipient”).
Then fill in the payment details: amount, due date and OCR or message.
2 Click on Lägg till (“Add”).
Approve new recipient and payment
using your security token
3 Turn on your security token using the
arrow key. Enter your personal PIN code.
“APPLI” will now be shown in the window.
Enter the digit 2.
4 Enter the digits shown in the online bank under the heading Kontrollnummer
(“Check number”) into your security token.
Approve new recipient and payment
using BankID on card
• Insert your card into the card reader.
• Follow the instructions on the screen.
•
The payment will now be included in your payment list. To approve the payments in
the list, click on Till godkänna (“To approve”) and repeat the points above.
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Approve new recipient and payment using your security token
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5 The security token will now show a
numerical code, which you should enter in the online bank in the Svarskod (“Response code”) box. Click on Godkänn (“Approve”).
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5
3
6 The payment will now be included in your
recipient list. To approve the payments in the list, click on Till godkänna (“To approve”) and repeat points 3–5 above.n
The recipient you enter will be automatically saved in an alphabetical list, so that you do not need
to fill in their details every time you make a payment.
About due dates
If you do not specify a due date, the payment will be made on the same day if you approve the
payment before 10:00. Otherwise, the payment will be made on the next banking day. If you specify a due date, the bill will be paid on the date you have provided. The money will be withdrawn
from your account on the day before the due date. If the due date is a non-working day, the recipient will receive the money on the last working day before the non-working day.
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Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
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Tip
Make a habit of adding your payments to the online bank as you receive them on their due
dates. That way, all your bills will be paid on time.
Tip
Automatic monitoring? Under the heading Egna inställningar (“Own settings”) on the
Startsida (“Home Page”), you can request monitoring of certain information such as
e-invoices and rejected payments – payments that have not gone through for some reason.
You can choose whether to be notified by SMS or e-mail.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
7
Transfers – what to do
1 Go in under Betala/Överföra (“Pay/Transfer”). Choose the appropriate heading under
Överföringar (“Transfers”). Enter the details under Från (“From”). The first time you make a
transfer to a recipient, enter the clearing number, account number and name under the
heading
Lägg till ny mottagare (“Add new recipient”). Then enter the amount, the transfer date and any message.
1
2 Click on Lägg till (“Add”).
Approve new recipient and transfers
using your security token
3 Turn on your security token using the arrow key. Enter your personal PIN code. “APPLI” will now be shown in the window. Enter the digit 2.
4 Enter the digits shown in the online bank under the heading Kontrollnummer (“Check number”) into your security token.
Approve new recipient and transfers
using Bank ID on card
• Insert your card into the card reader.
• Follow the instructions on the screen.
•
The recipient and the transfer will now be included in your transfer list. To approve the transfers, click on Till
godkänna (“To approve”) and repeat the points above.
5 The security token will now show a
numerical code, which you should enter
in the online bank in the Svarskod
(“Response code”) box. Click on Godkänn
(“Approve”).
2
Approve new recipient and transfers using your security token
6 The recipient and the transfer will now be included in your transfer list. To approve
the transfers, click on Till godkänna (“To approve”) and repeat points 3–5 above.
4
5
3
The recipient will be automatically saved in an alphabetical list, so that you do not need to fill in their
details every time you transfer money.
About transfer dates
A transfer to an account at Swedbank or a savings bank will reach the recipient account immediately.
If you do not specify a date, the money will be available in the recipient account on the same work
day if you approve the transfer before 13:00. Otherwise, the money will be available on the next
working day.
8
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
6
Tip
Information about transfers and payments is available in the online bank for 18 months.
Information about deposits and withdrawals to and from your account is available for 13
months.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
9
Do things your way
Under Egna inställningar (“Own settings”), which you will find on the
Home Page, you can adapt the online bank according to how you want
it. You can:
• Change the format of text and headings according to how you want them to look.
• Enter your contact details just once. These details will be automatically entered when new
forms need to be filled in.
• Choose whether you want to receive offers and information about various services and events.
• Choose to monitor e.g. e-invoices by e-mail or SMS.
• Add the pages you often use as Favourites in your main navigation menu, so that you can find
them more quickly.
Tip
Do you want to make multiple payments to the same recipient? Go in under Betala/
Överföra, Kontohändelser, Historiska kontohändelser (“Pay/Transfer, Transactions, Past
transactions, Historic transactions”) and click on the relevant recipient. Click on Kopiera
(“Copy”) and create a new identical payment. Check the BankGiro/Plusgiro number and the
OCR number to ensure that they correspond with the new payment.
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Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
11
More useful functions
Under the heading Beställ tjänster (“Order services”) on the Startsida
(“Home Page”), there are lots of useful services that you can easily
order. Here are brief details about some of them.
Beställ tjänster
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1 Elektronisk faktura/e-faktura (“Electronic invoice/e-invoice”). Lots of companies allow you to receive invoices electronically, directly to the online bank. This is a simple and practical
process that also reduces environmental impact. Choose Anmäl elektronisk faktura
(“Register e-invoices”) and follow the on-screen instructions.
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2 Hitta dina kontovillkor (“Find your account terms and conditions”). Go in under Ekonomisk
översikt (“Financial overview”) on the Startsida (“Home Page”). Here you will find Konton
och lån – översikt (“Accounts and loans – overview”). Click on the relevant account and choose
Kontovillkor (“Account terms and conditions”). If instead you choose Byt kontonamn
(“Change account name”), you can rename the account to whatever you want to call it.
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3
3 Elektroniskt lönebesked (“Electronic salary statement”). Under Övriga tjänster (“Other
services”) you will find Anmäl elektroniskt lönebesked (“Register electronic salary state-
ment”). Go in and find out whether you can use this service to receive your salary statements electronically in future.
4 e-sparkonto (“e-savings account”). Open an e-savings account. This is free, and gives you 2
a better interest rate than a normal personal account. With an e-savings account, you can
make payments and withdrawals however you like free of charge. Go in under Spara/Placera
(“Save/Invest”), Öppna nytt sparkonto (“Open new savings account”) and select e-sparkonto (“e-savings account”).
5 e-kort, Verified by Visa and MasterCard Secure Code are three ways of shopping online more securely. In order to use your card to make payments online, you must sign up for e-kort, Verified by Visa or Master Card Secure Code. You can find these services under the
heading Kort (“Cards”). Follow the instructions.
6 BankID. Under Övriga tjänster (“Other services”) you will find Beställ BankID (“Order
BankID”). With a Bank ID, you will be able to carry out transactions online such as filing your tax return and registering leave to care for a sick child. To order and use a Bank ID, you first need to install the Bank ID security software on your computer.
Tip
When adding a new recipient, you can label the payment by choosing one of the alternatives under the heading Kategori (“Category”). You can then search by category and
check how much you have spent on the various items.
12
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
13
Help is at hand
Contact online bank customer services if you would like help
with online bank functions. You can call customer services on
0771-97 75 12, daily between 07:00 and 23:00.
You can also send a question to online bank customer
services – select Kontakta oss (“Contact us”) on the
Home Page. You will receive a reply within 24 hours.
To find out more about the page you are currently on, click on the Hjälp
(“Help”) button in the top menu bar to the right.
Any questions?
Contact your local Swedbank or savings bank branch.
You can also visit us at swedbank.se*
Test drive the online bank functions by
using our demo at swedbank.se/demo.
DEMO
If you have any questions about your finances, you can call the
Telephone bank on 0771-22 11 22, daily between 07:00 and 23:00.
The Telephone bank is free of charge. Connect via the Tillval
(“Options”) menu in the online bank.
Tip
Give your accounts their own names. You can choose names for your accounts to make it
easier to tell them apart. Go in under Ekonomisk översikt (“Financial overview”), Konton
och lån – översikt (“Accounts and loans – overview”).
14
Do you need any help? Call online bank customer services on 0771-97 75 12, daily between 07:00 and 23:00.
*Please
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