The 5 Dysfunctions of a Team
A Webinar presented for:
The Nonprofit Network
Friday November 4, 2011
Presented by
Jerry Pinney
jerry@coachpinney.com
The 5 Dysfunctions of a Team
 Objective for the next hour:
 Identify the 5 Dysfunctions
 Share some ideas for overcoming the 5
Dysfunctions
 Create a Team Charter
 Answer your questions
 Develop an Action Plan
The 5 Dysfunctions of a Team
 What are the 5 Dysfunctions of a
Team?
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Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
The 5 Dysfunctions of a Team
 Questions????
The 5 Dysfunctions of a Team
Truly Cohesive Teams are obvious:
1. They Trust one another
2. They engage in Unfiltered Conflict
around ideas
3. They Commit to decisions and plans of
actions
4. They hold one another Accountable for
delivering against those plans
5. They focus on the achievement of
collective Results
The 5 Dysfunctions of a Team
Strategy for Overcoming the Absence of Trust
 Identify and discuss individual
Strengths and Weaknesses
 Spend considerable time in face-toface and Working Sessions
The 5 Dysfunctions of a Team
Strategy for Overcoming the Fear of Conflict
 Acknowledge that conflict is required for
productive meetings
 Understand individual team member’s
natural conflict styles and establish
common ground rules for engaging in
conflict
The 5 Dysfunctions of a Team
Strategy for Overcoming the Lack of Commitment
 Review commitments at the end of each
meeting to ensure all team members are
aligned
 Adopt a “disagree and commit” mentality –
make sure all team members are committed
regardless of initial disagreements
The 5 Dysfunctions of a Team
Strategy for Overcoming the Avoidance of Accountability
 Explicitly communicate goals and standards
of behavior
 Regularly discuss performance versus goals
and standards
The 5 Dysfunctions of a Team
Strategy for Overcoming the Inattention to Results
 Keep the team focused on tangible group
goals
 Reward individuals based on team goals and
collective success
 Questions????
The 5 Dysfunctions of a Team
Team Charters
Documents that define the purpose of
the team, how it will work, and what
the expected outcomes are. They are
"roadmaps" that the team creates to
make sure that all involved are clear
about where they're heading, and to
give direction when times get tough.
The 5 Dysfunctions of a Team
Questions to answer to help develop a TEAM CHARTER
1. Who are the stakeholders of this team?
2. What is most important to each stakeholder?
3. How does the team want stakeholders to characterize
working with the team?
4. Why does this team exist?
5. What are the 5-10 core values of this team?
6. How do we measure our performance?
The 5 Dysfunctions of a Team
Questions to answer to help develop a TEAM CHARTER
7. What is each person’s role on the team?
8. What is the scope of our authority?
9. How do we hold team members accountable for their
commitments?
10. What do we do to build and maintain trust within the
team?
11. What is our process for seeking feedback from our
stakeholders?
12. How do we resolve conflict?
The 5 Dysfunctions of a Team
 Questions ????
The 5 Dysfunctions of a Team
 Action Plan
 Objective: Be very clear
 Action Steps: List EVERTHING that needs
to be accomplished
 Responsibility: Who is responsible?
 Due Date: When does this item need to
be accomplished?
 Completion date: When was it
completed?
The 5 Dysfunctions of a Team
 What are you going to do this
afternoon as a result of the last hour?
 What is the one dysfunction you need
to get better at this month?
The 5 Dysfunctions of a Team
 Resources:
 Book - The Five Dysfunctions of a Team
 Web Site – www.tablegroup.com
 Google – Trust, Commitment, Conflict,
Accountability, Results
 Book – Fierce Conversations
 Team Assessment
The 5 Dysfunctions of a Team
Thanks for participating:
If you have any questions or would like to
discuss anything in more detail, please
contact me:
312-842-4577
jerry@coachpinney.com
www.coachpinney.com