Your Contact List
Your most valuable
resource!
Mike Crosby
Executive Director
Halifax, Nova Scotia
7 Critical Activities
1. Building a Contact List
2.
3.
4.
5.
6.
7.
Setting Appointments
Presenting Melaleuca
48-hour Follow Up
Celebrating Success
Fast Track
Leading by Example
What Does Your
Contact List Look Like?
 Scraps of paper around your office, in the
kitchen or at the bottom of your purse?
 Loose Business cards?
 Word or Excel document?
 Notebooks – more than one?
 Saved on your phone, computer or
blackberry?
 In your head?
What SHOULD It Look Like?
• One notebook that’s small enough to be portable but
big enough not to get lost! Always carry it with you.
• Include all contact’s numbers and emails.
Put name, or the description (ie. lady who works at
the Post Office), on the list even if you don’t have
their phone number.
• Make notes about their family, children, job, health
and the results of any communications with them.
Follow up info.
• They don’t come off your list until they set up a
Melaleuca account, even if it’s months or years down
the road.
Your Inventory
• Think of your contact list as your
“inventory”. If there are no names on
your list, it means that you’re out of
business.
• Just like a store has to replace
inventory that it sells, you have to
replace names that you call.
Resource At Your Fingertips
“Building Your Melaleuca Business”
workbook –
Contact List Section Pages 8 –12
This is a written resource that you
and all your enrollees have in your
Membership Kit. Use it!
“Building Your Business” Workbook
• Write down 5 names from each category
listed on Page 11: Family, Friends &
Neighbours, School/Extracurricular, Church,
Volunteer Organizations, Trade Workers,
Professionals, Sports/Clubs, Services,
Medical/Health, Shopping/Stores,
Community.
• This equals at least 50 names.
You’re off to a great start!!
Do not ask “Who do I know who would be interested
in Melaleuca?”.
Instead, ask yourself
Who Do I Know Who…
- Is concerned about their health or the environment
- Has small children in the home
- Has had their own business
- Has had success in their lives
- Is not happy with their job or career
- Is financially motivated
- Is open minded
- Is social & outgoing
- Knows everybody!
Potential Customers
Ask yourself THREE questions
1. Do they already use consumable products?
2. Do I really, truly believe that they can benefit from
Melaleuca (either product or business)?
3. Can they be hurt in any way? Remember, NO RISK!
Absolutely everyone you know
is already someone else’s customer so
put them on your list!!!
Business Partners
 Local Business Owners. If you are
someone’s customer, they should be open to
listening to you.
 People who have already been successful
( in business, sports, community, etc.)
 People who are now (or who have ever
been) in another home-based business
 People who have always talked about
having their own business.
Where to Look for Referrals
• Friends, Family, Neighbours &
Co-workers
• Your existing customer base
– (check out your old business reports)
• Contacts who say “no thanks”
• Anyone you have done business with
• Planned networking or social events
• Internet – social networking sites
Walking and Talking
• Anyone you KNOW or KNOW OF
• Pick up Business Cards (write on the back ASAP
anything that might be relevant – date, location,
description of person, conversation, etc.)
• Keep your “radar up”:
– Bulletin Boards
– Online
– Newspapers
– Facebook or Linked-In
– Emails
– Conversations
Networking Events
• Great place to meet people but don’t
talk to them about Melaleuca yet.
• Great place to get business cards but
don’t talk to them about Melaleuca yet.
• Great place to find out what THEY do
for a living but don’t talk to them about
Melaleuca yet.
• It’s sometimes easier to get their email
address than their phone number.
Social Functions
• Great memory jogger to add names to
your list.
• Easy to say, “This really isn’t the best
time/place to talk. What’s the best # to
call you this week?”
• Keep your ears open for reasons to talk
to them later. “You know, Sue, when we
talked at the party the other night, you
said…..”
CALL to Action
Each Day …
• Add one name to your contact list
• Don’t prejudge who gets on the list
• Don’t worry if they would or wouldn’t
be interested
……. Just ADD to the List!!!
• Next step…call/approach at least one
person per day from your list
Commit to someone that you will do this!
On to the next
Critical Activity
- You’ve got at least 50-100
names on your list
- You’re continuing to add to your
list daily.
- Now it’s time for…..
Critical Activity #2
7 Critical Activities
1. Building a Contact List
2.
3.
4.
5.
6.
7.
Setting Appointments
Presenting Melaleuca
48-hour Follow Up
Celebrating Success
Fast Track
Leading by Example